Timmy Gresens the manager is the best. Tim has always taken…read moregood care of us with all our service needs on both vehicles for years. Tim and the team at the muffler shop and Perington auto are so good at what they do and are very knowledgeable at fixing all automotive needs. They care and are very careful to treat the owners cars like it was their own and also treat us and all customers with respect. I recommend anyone in Rochester to have the muffler shop do service instead of the expensive dealerships. We love Tim and his crew! Chuck and Marlene Gambacurta

They talk about working on RVs so I made an appt. I told them that the generator oil had to be…read morechanged along with the engine oil. When I came to pick up the van. He informed me I had NO GENERATOR. The pipe is visible from the rear of the van!! He said to come back the next day. Only positive thing I could think of that he offered to check it out the next day. I was afraid to go back.

My son had a brake lock up. He took it here because I was on vacation so I couldn't repair it right…read moreaway. They said 3k to repair the brakes!! I said go get it and get my spare car. I'll fix it when I come home. He went to pick it up which he did. They charged him 300 dollars to tell him he needs ALL new brakes. WTf I did the complete job in a day ALL new brakes rotors, pads, calipers, drums shoes and lines. under 850 bucks . I ordered the parts while I was on vacation, so I'd have them. They ripped him off at 300 to "diagnose" would have been a huge rip off if they did the work.. all it really needed was a bracket that hold his he brake shoes in place. But I had the parts so I did it. I rated 1 star if I could have left no stars I would have

I get all my gas here. The guys pump it for you which is the best. They are always friendly and…read morehelpful. I love my little neighborhood gas station!

We're new to Grace Auto Repair, and followed our old mechanic, Steve, here. We've had them handle a…read morecouple service issues on our 185K mile Jeep, and have been very happy with the experiences. They are thorough and professional, but don't look for expensive add-ons to drive up your service bill. They will spend time chasing down after market parts to save you some money. We were always happy with Steve's work, and are very happy he's found someplace that has his same work ethic and honesty. This is our new go-to repair shop.

My husband and I were new to Webster and found the prices to be pretty high. Customer service was…read morevery friendly, but the servicing took hours for an oil change and to replace the tires with some new tires I brought in. I was told I need to purchase a brand new car battery because it would die soon. I decided the new car battery could wait because we pay for AAA. It's been over a year, and my car battery is still working just fine. In fact, over the winter I accidentally left the interior light on in my car, so I called AAA to jump it. Well, AAA confirmed my car battery should be good for at least another year! Hopefully this was just a misjudgment, but it's hard to not feel like they were trying to rip us off.

Well I had a little problem with my truck, "Black Nell". The engine light came on. So I drove over…read moreand they ran a quick test on it, there was a problem which pointed to the catalytic converter. They scheduled an appointment for a week out. I went out there first thing this morning and checked in. A few minutes later their shuttle driver brought me home. The gentleman's name was Domonic. I found Domonic to be just like every other VanBortel employee. Very polite and professional. As always I must say I'm pleased with all divisions of VanBortel. Sales, Service, Customer Care. And always remember to buy a warranty with your next car purchase. A great benefit they suggest to their customers. And it saves the $$$.

"Quick lane" is false advertising for the service end of this dealership. I drove 20 miles this…read moremorning for just an oil change, was treated by the service team with a paper mat placed in my car, and was told once I entered the waiting room there was nothing available til next day, and was told that in rather an abrupt way. Bad enough that this wasn't truly a "Quicklane" but also that the service team wasn't aware that they weren't taking more customers for the day by 9:30 am.

Fantastic experience!! First, Johnny, the owner, is extremely friendly, genuine, and welcoming…read more It's a pleasure doing business with an actual person, instead of an automatron. Side note: his dogs, who were manning the counter, are ridiculously adorable!! The work on the car was fast and reasonably priced. He also has hourly appointments throughout the day for fast services such as oil changes and tire rotations. Very convenient and we immediately made an appointment for our other car. It's reasurring to find a trustworthy auto care business with an honest leader.

Absolutely the worst! They over charged me and then to make it better they left a wrench in my…read moreengine bay! DO NOT GO HERE!

Great bunch of guys …read more.. Went there on a Saturday morning and gave me a legitimate estimate where the others (NL, etc ...) were not interested unless insurance was involved or having an appointment. The guys worked seamlessly with my insurance company and car rental company. Work cost exactly as estimated and returned before promised! I recommend them to EVERYONE!

So today I called Vogels around 10:26 to get an estimate done for insurance on my 2010 Chevy…read moreImpala. I was instantly turned down and said "no we can't do that". I was surprised because I have brought them previously a car and sent them a lot of work over the years. So let me tell you about the LONG HAUL on your vehicle if you bring it here to Vogels. I would know about long term on a vehicle from them because they did a Job for me in 2015 on my 97 Camaro. This place is decent place to bring your vehicle if you need something fix short term but long term not worth it to ME. To others they are worth it but they don't restore cars really just fix them. I brought these guys my 97 Camaro back in 2015. Let me tell you what it WASN'T worth the price they charged me 6500-7k and or it felt like I was getting harassed by the owner about paying them. Normally you pay for a job when it's finished but he was eager to collect some before starting it and during before he finished the Camaro. I had to pay before they finished which felt like I was being scammed but I was in a tight pinch and had to get it done. After finally paying them in full they finished it up and said we will detail it up nice for you but the rushed they detail guy and I had wax all over the Camaro. Even the detail guy complained about being rushed. I even mentioned the green paint I could still see but they didn't fix it or nothing. I was super bummed about this but I was still happy to get my 97 Camaro back on the road and drive it. Mind you this 97 Camaro sat after it got "restored"from Vogels. Nothing wrong with it but all the imperfections they left, all the chipped and cracked paint I found and the green paint from the donor parts they used to fix it that you could still see in areas. The Camaro wasn't very professional done at all and the service I got from them especially from the owner himself was good and all till the demanded payment. Then it felt like a scam and it felt like I was being harassed. Now 10 years later I have to repay someone to fix all those paint chips, all the cracked panels and a lot more. So in my opinion it's not worth it because 10 years later and 6500 bucks wasted to repay another person. About the same or more to make it look brand new even better then show room quality they said just like Vogel's promised me but Vogels couldn't handle it. Edit : So after I posted this because I got a phone call at 11:17 from there Shop manager or whatever he is there. His name was Eric. He called me asked me why I would leave a negative review because they refused to take a quote from me earlier today? Then proceeded to say I called them because I had an insurance quote done and I wanted them to add more on? WTF? How is that possible when my accident just happen at 9:33 am. So how did I have time to get a quote and call you to ask you to change that quote? So now I'm more annoyed because they tried to call me out on something I didn't even say. All I said was "can I get an estimate done today for an insurance quote". He then proceeded to tell me IDK why you're posting your Camaro now. It's been 10 years and we didn't harass you. He said "we have to get some up front or all especially when it's not an insurance quote because we gotta pay outta packet for materials"? Really? You have to pay for materials? Wow that's crazy. What about regular mechanics or other shops? They don't ask up front for any money. However I was fine putting a down payment down back then. It was the owner calling me demanding money from me time and time again multiple times and said he couldn't fix it till I did. That sounds like harassment to me. Their excuse was "well sometimes people have us fix it but then not come back at all after we finish". I said "not my fault don't judge a book by its cover. You guys are judging people and will only work on cars with insurance claims unless they are GUARANTEED the money before they finish the vehicle". 1

Sam is, hands down, the most honest and skilled mechanic I've ever encountered. I started going…read morehere two years ago after reading all the positive Yelp reviews. Sam has done everything from replace brake lines, fix issues with my heater, install brakes and annual NY state inspections. The prices are always reasonable and fair. I'm sure I could save a few bucks by "shopping around", but I wouldn't think of taking my cars anywhere else.

Sam & Arlene have been my go mechanic for Over 30…read moreyears.Honest & thorough car repairs .

Once again, Carpenter's Automotive rises to the occasion. My Honda CR-V needed its annual NYS…read moreInspection. A call to set up the appointment and we're ready to go. I always have the impression that the mechanics are dropping everything to help me. The service is that personal. I showed up at the appointed time and my car was taken right in. 20 minutes later, the job is done and my car is good for another year. Past experience has taught me that the service here is superior. Along with great service, the prices are fair and the job is done right the first time. If you live in the Chili area, give Carpenters a try. They're highly thought of in this area and you can find out why. Happy motoring.

I never had a problem with anyone or with anything at Carpenters!!…read moreThey have been very honest with me, helped me out with good advice, never pushy, I double checked on prices when I needed new tires with a relative who is a retired master mechanic and he felt I was given the right amounts for the tires and labor and the best option for my vehicle,etc!! they even solved and fixed an issue that I had for two years with my Chevy Equinox!! The dealership couldn't even solve the issue, they charged me and gave me a bogus reason as to why I was hearing what I was hearing!! Too notch business!!!!