I love the Midwest Menards phenomena. Our own regional Home Depot, just a bit different. Menards has a magical escalator ramp to a fun-filled second floor. I came in to this location for some lighting supplies, pet friendly rock salt, and a car window scraper/brush. I got all 3 things in less than 10 minutes. Most of it was due to the helpful staff. One woman was really nice and walked me to 2 of the items, one at a time. Very patient. The other was stocking shelves and deep in the thick of it, but still smiled and waved me over to the next isle for what I needed. You bag your own stuff at checkout, but their plastic bags are really durable and great for reuse at home. read more

I always shop online. Seamless pickup experience and great deals. I recommend signing up for their newsletter so as to never miss a deal.

I frequent this store because it's close to my house. I was there around 6ish last night...bought a newspaper and a throw rug. As I was checking out I automatically talked with the cashier...as she's telling me about something or other I notice her glance and briefly smile. I turned and saw this exchange between her and another woman who I've spoken with before...have no idea who she is or what her actual job might be but she sits behind the counter at the front of the store. This exchange turned my blood cold...in an instant I learned exactly what this woman thought of me. He expression was one of amusement...like I was someone ro be tolerated and perhaps laughed about. When she saw me glance her way she quickly turned and walked away. I do make the effort to address all employees because it us a thankless job and thar is hiw I would want to be treated...as if I matter not as if I'm invisible. I always assume others would want acknowledgement as well. But my experience made me feel as if im a customer who.is to be tolerated....a joke to this woman. I will say something to her when i next need something....convenience is everything to me. No matter how often im there or how much i spend or who i talk to or what inane conversation i have I AM A PAYING CUSTOMER. Again...convience matters so i will be there again but my attitude has drastically changed toward the type of employees Menards has. read more

Ordered 4 cabinets from them. Got notified entire order was in. Wasn't - had to wait 2 more hours to get it down for pick up. Employee was rude. When I got it home missing pieces and a counter top I paid for. When I complained they just sent me something that order was complete on pick up. So they also stole from me. Scam artists! No one knows or cares what they are doing. Do not order anything from these people! Incompetent and rude! read more

Menards - This was at Menards when I arrived and an hour later it was still there, but they had thrown cardboard on it after someone slipped. - Building Supplies Near Me - Minneapolis, Minnesota

I really like Menards! However, I live near the EP store. Often drive the extra distance to Richfield because usually it is a better place to shop. More product on display. Friendly people to help select purchase and load items like laminate flooring into van. Well stocked and better organized than EP store. EP is often out of items, or computer shows stock, but not on shelfs. Richfield store much better. Menards App now lists item location. The store Wi-Fi works great, allowing Menards app to work well in the store. Really like Menard's App. read more

I do a lot of business at this Menards. LOTS. I spend $1000s a year because I have an old house. There's a good selection of things. The staff is nice and helpful. If these things weren't true, I'd be going elsewhere. Be careful about advanced pick up. They charge a service fee, unlike Fleet Farm or Home Depot. I picked up an order there a couple of days ago. I did not sign of on it, they just handed me the stuff and walked off. I noticed that two larger items were missing. I had to call the pick up desk and tell them. I was told that they were out of the stock. So why is it still on my bill? When I got home, they had failed to hand me another item, yet it was still on the bill. Basically $50 of stuff was missing from my order yet I was still billed for it. I have emailed corporate and they still have yet to refund me for the missing items. I usually don't have them pull items for me. I forgot what a hassle it was and how unreliable it tended to be. They have delivered large items for me, too. That's gone very smoothly. Outside of pick up, I'd recommend this store. read more

They are not very helpful to customers when you ask for assistance. They behave like they are doing you a favor. I dealt with a very rude unhelpful old lady who gave me the attitude like she's being bothered. I believe she's racist too because she talked to me like she didn't like me talking to her. It's hard to find what you're looking for because stuff is scattered in different places but they only send you to one place where you might not find what you're looking for. read more

The biggest Menards I've ever been to. Not sure if there's a larger one than this to be honest! It is two stories but the layout doesn't exactly make sense. While they have a good selection of items/departments, it is hard to hunt down an employee if you need assistance finding an item or have a question. Just like shopping at any Menards, try to shop when they have a sale or during their 11% off anything rebate sale. read more

I love the store and would raise my stars if the bathrooms got some help. Need caulking, patching, cleaning the plastic walls at seams, scrub the tiles. Scrape out and recaulk around toilet bases. You have all the materials you need folks. Time to spiffy up! read more

Menards has everything to fill your needs. The staff, if you can hunt one down, is very knowledgeable and can point you in the right direction in this gigantic store. There is a walking conveyor to make upstairs handicap accessible as well. read more

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This place is a serious time warp... I walk in spend about a half hour walking around, and next thing I know 4 hours goes by! This location is sweet... The long walking escalator is a pretty cool feature. The display for patio furniture is awesome. We've spent quite a bit of time just relaxing, moving around from chair to chair with no pressure to buy. It's not always the easiest to find someone to help but in reality I don't think it is at any home improvement store. I usually go to Menards when I know what I need and I've watched enough youtube videos to build up the confidence to take on a project:) I think Menards is more geared toward contractors and experienced handy people where those other home improvement stores will talk through a project from beginning to end. I totally appreciate the contrasting experiences and find myself going to both quite often. read more

I ordered the plain white vinyl siding from this store (the most common kind, according to their web site). It took them 3 special re-orders to get the "in stock" items to be actually in-stock. That might have been excusable, but then the rebate they sent was professionally designed to look exactly like junk mail: Big ad for a product we don't want on the front. No mention of Menards. Looks like a postcard, but with just the smallest of tell that it could unfold and open up. We just about tossed out the rebate that was worth over $80 in this case. Customer service = bad. Business practices = deceptive and disgusting. Me? Never shopping at any Menards ever again. read more

Now, in order to love this hardware store you must be willing to do most of your shopping here. The many weekly rebates one can earn here, can add up quickly. You must remember to mail in receipts to submit for rebate. Once the rebate check comes, don't forget to use them! I am sure this is where they get people, since the discount is not instant. This particular location seems smaller than some other locations. It is more difficult to navigate getting in and out the parking lot, but it's right off the highway. There always seems to be a friendly worker willing to help you find what you need. I often need help, because the layout doesn't often make sense. There is an escalator to help get your cart up and down. Pull around back for larger items, and then load in your car. read more

I purchased a new Troy-Bilt lawn mower from Menards a year ago and it hit the fritz . The model I bought has been discontinued and Menards only had two left on clearance at the Richfield location . Both Tracy and Susan in hardware were unsympathetic and unhelpful even though they were aware the mower was a lemon model that was discontinued. Menards continues to offer those final 2 mowers on clearance even though they know their lemons. DONT BUY ANY MECHANICAL ITEMS FROM MENARDS. Go to hope depot and get name brand, or a shop that specializes in the product. Poor customer service. Privately owned profits over people company read more

As a person not from the Mid West, I guess I was expecting something different. I had heard it was the "local" version of a Home Depot or Lowe's. Unfortunately we had a pretty negative experience here. The store is huge. Like absurdly huge. To me, it was hard to find anything. Even though you might end up in what you think is the right area, you still cannot find the thing you're looking for. Add to this the service, or lack-therof, and folks like me just get lost. There's no doubt there are LOTS of products in this store, for people who want to do home renovations or repairs. But as a layperson who always relies on the help of the friendly employees at Home Depot, this store is not for me. I was in the store for 2 hours and never once got asked if I needed help (I absolutely did!). I ultimately did ask one employee who was stationed in lighting for some help and he seemed very disturbed that I should even speak to him. When I saw other employees, they were usually on a mission somewhere or giving off that air of "Do-not-talk-to-me." No thanks, ya'll. I'm going back to the national chain next time. read more

Just like the commercial says... They have everything you need for your next project. Menard's is my go-to place for the major remodeling I'm doing. Even with many thousands of products, the staff seems to know what you need, or at least can direct you to someone who can help you. I've also made friends with several employees, while visiting there over the years. They definitely go the extra mile for you. * * * * * Dale read more

The price of pop, namely Dr. Pepper, varies everywhere you shop. I have found that the price Menard's charges for an 8 pack of bottles is the best and remains pretty steady. I also like the price of potato chips - $2.50 - $3.00 where Cub charges $5.99 and HyVee charges $4.99. read more

Bought enchanted garden bird food ( peanuts) Menards brand, full of rat poop and hair , they don't have the natures own brand like last time which was great. I will return this toxic bag of who knows what . read more

Menards - Product in bag - Building Supplies Near Me - Minneapolis, Minnesota

I've been shopping at this Menards since 2005. Before the recent expansion and remodel, I actually liked how tiny the Richfield location was. It seemed that the employees were nicer and more helpful during those days. Having said that, I've shopped at this location numerous times and generally only get help if I hunt someone down and ask. Today as well as more recently, I've noticed that the help and friendliness has either started to shift in the right direction, or I was just asking all of the wrong people at the wrong time in prior scenarios. REGARDLESS, today (6/18/15) I went in to make a return on some items and dealt with a friendly and efficient sales associate. I also came in to buy some items that will help me finish a sanding/staining project on a 100+ year old chair as a Father's Day gift. I was offered help and given great tips that I would not have thought of on my own (remember, good ideas only seem to arrive AFTER you finish a project). The checking out process was great, too! I was first waiting in a long line and shortly thereafter, an employee opened up another lane and notified me that I could come over to her lane. She was quick, efficient, and told a fun little story that was related my purchase. I've always liked that Menards prices are lower than most of their competitors, but the service today may start to win me back as a regular! read more

Menards - Building Supplies Near Me - Minneapolis, Minnesota

Today I had some time to kill so I bought some snacks. Here is the turnstyle they have. They also have a bypass gate for chubbier shoppers. They get a 4/5 because I have to Bag my own purchases. This isnt Cub. This Menards is new and has a 2 nd floor with a huge escalator treadmill like IKEA has. These must be expensive to install and maintain. The shore lunch was only $1 here. Candy just like Fleet Farm in bags. read more

Menards - Turnstyle as you enter Menards - Building Supplies Near Me - Minneapolis, Minnesota

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Menard's performs a daily miracle, keeping enough stock, expertise, and commercial quality on hand to satisfy picky pros while also being "Harry Homeowner" friendly. Far to often, big box stores cater mainly to H. Homeowner and just piss off us pros. Not Menard's. Their inventory system is freaky good!! Not just roofing nails but roofing nails in every length, coating type, and every kind of collation type for nail gun use. Not just cement in a bag but 12 different types of cement (who knew there were 12??). Always go Menard's first, then try the rest! read more

I was just in there store today and despite signs saying employees will be wearing masks indoors and out, I counted at least 4 employees not wearing masks. A very very unsafe situation. read more

Militant "security guard" at the front door limiting entry. Not a friendly face, and acting like a cop. Made us feel like we were visiting a prison or going through a TSA line. Another employee inside was yelling and very demeaning towards a customer who accidentally walked the wrong way. She literally yelled, "Sir, cant you read the sign? You're going the wrong way!" Very few friendly employees, and an overall hostile attitude. Just visited a competing store across the highway, and literally blown away by their friendliness during this difficult time. read more

Nice selection of items. Customer service is always pleasant and easy to find someone who can assist. They also sell many food products, excellent holiday items and good block for patio. Have noticed they tend to carry lower cost items for snowblowers, lawnmowers, etc than Home Depot or Lowes. They are more competitive on doors, windows and patio blocks. read more

I really don't understand why a brand new home improvement store wouldn't be at least a little attractive and up to date. It is truly one of the most ugly monstrosities I have ever had the displeasure of entering. The "new" kitchen displays are outdated and cheap. It is a store that really doesn't know what it wants to be with food of all sorts, cheap, kitschy yard junk, junk of all sorts. With all that they didn't have what I had come in for Citraslov. I used the ladies' room - it was so awful looking with shiny industrial gray paint - ugly everything, I really don't get it. read more

Only at the Richfield Menards will a 25 year old yard helper look on while a grandfather loads heavy 4x6x8 green treated in his truck. Not poor service... no service! read more

I've seen the acronym NPWH to stand for Nice People Work Here in other Yelp reviews calling out great service and friendly people. I'd like to start a new acronym based on my visit to Menards this afternoon: WPWH (Weird People Work Here). Menards has always been a really strange store for me. Why are there always pianos in the store? Why did they pick green and yellow for their company colors? Why do they sell dishwasher detergent, pork rinds and pre-fab homes in one stop? Why why why? Added to the list two questions after today's visit: 1. Why was your employee doing an impression of the Fonz while repeatedly going up and down the moving walkway/escalator (1a. WTF is this thing, anyway?)? I don't hate this, actually I really like weirdos, but this guy took the cake for weird workplace behavior. 2. Why wouldn't your key making vending machine thing (2a. WTF is this thing also???) make a copy of any of my keys? They were regular, everyday keys. I don't get it. I left without running the one errand that I came here to do, but was entertained in the process, so that's got to be work something, right? Or should I say "Ayyyyy?" *thumbs up* https://usatftw.files.wordpress.com/2014/05/fonzie-ayyy-79950717427.jpeg?w=750 read more

Consistently poor service. Latest example was yesterday. Went to CS to have them help order something. She insisted she couldn't and I should go find someone on the floor. I said that sounds like customer disservice, to which she replied with a kind,"whatever." So, went where she said, and no one was even on that half of the store (cabinets area). Was able to track down 2 different people that both said they didn't work that area and seemed bothered to be asked. I finally went to the other side by wiring and made someone help me after 10 min of waiting. I get better CS at Lowe's. read more

Wow. This place is the best home improvement store in the metro area for weekend warriors and everything in between. The place is clean, sales staff is friendly and knowledgeable and the prices can't be beat. They stock everything from paint and plumbing supplies to snacks and candy. The 11% rebate program is a great perk of shopping here too. read more

What I love about this store is that they literally have everything. What I hate about this store is that in order to get to anything you have to walk past everything and once you get there you have an excess of choices that will all seem the same and keep you up at night wondering if the tube you purchased its 1/12th of an inch too thick. The garden center is where I spend most my time, and the basic leafy houseplants are definitely a few bucks cheaper a piece than the home depot on American. On the other hand the selection might be a tad bit smaller so you might have slightly less colors to choose from on your bromeliad or only a few leafy palm starter sizes rather than a $10, $18, $33, $45 and $80 choices. To me that's no big deal, I'll take the bargain. Other random steals I've enjoyed: Fruit snacks- the best generic Gushers ever! Pet Supplies - pet beds are 1/2 what you would pay at Petco Candles - Yankee Candle knock offs may not be classy, but they smell flippin fantastic Lastly, go on Saturday during the day. There's nothing as wonderful as picking out spackle while being serenaded by a live grand pianist. read more

Because I live near the Mpls - Richfield border, I have been a Home Depot patron for years, mainly due to my proximity to their location near highways 62 and 77. However, I had difficulty finding some building materials there last month (seems to be happening more often with Home Depot) which prompted me to try the brand new Richfield Menards. Keep in mind my only prior experience with this place was watching their commercials with that dumb dumb "Save Big $ at Menards" jingle. Honestly, the jingle made me not want to shop there (and it continues while your in the store btw, over and over and over... seriously, how do the employees not revolt?). Despite the jingle, I really enjoyed my experience. Their lumber and hardware sections had EVERYTHING I needed, and most of it on sale or for respectable prices. And every area has lots of selection. The piano player near the escalator was a nice touch. A couple of critical notes... I would prefer if things were laid out a little better. I found myself running all over the place, and that long escalator takes forever. Maybe some stairs around the store would be helpful for us able-bodied people. And a few more employees wouldn't hurt. There were times I needed help and could never find anyone. read more

This is such an awesome 2 story Menards!! You can run your cart up and down the cart/people moving walkway, it's so fun!! They have a great selection of stuff and poor quality lumber. Go check it out!! read more

Menards - Building Supplies Near Me - Minneapolis, Minnesota

Pro: Newly remodeled, has a lumber yard now (the old building didn't have lumber). Pro: Sweet new magnetic elevator for the carts. Pro: Prices seem fair, rebate ticket shelf is always stocked. Pro: Easy return process, even though once in a while you'll get a younger gal who says, "You didn't get this here." - even though you did, just have to show her where the item is on the receipt. Con: I can't get a single mother f**ker to help me in the plumbing department. I was there yesterday afternoon (Wed Oct 7, 2015) and some guy from electrical gave me the old "not me dept." routine, and never sent help like he promised. Needless to say I bought the wrong part because I was left to my own (virtually caveman-like) knowledge about plumbing. Came back today to return aforementioned part, and try again, no one there still. . I think the only think the plumbing dept. is missing are tumbleweeds rolling down the aisles to solidify the fact that they are seemingly abandoned by staff / store officials. Con: I feel kind of awkward with the way they have the new check-outs set in place. I feel awkward walking behind the employee who is ringing me up, maybe this is some new hip fad, but I'm a Millenial and I still don't like this. Con: That annoying a** person who once in a while camps out with a demonstration table in the back right corner of the store by the elevator who is always trying to stop you for some sort of un-Menards related demonstration. Bro, trying to get my home-improvement on; no time to feel like I'm walking by the pushy Persian Hair Stylist Kiosk in the MOA. Kick rocks! read more

Had to come here and leave a review because I noticed the Richfield Menards only had three stars which baffles me because this is the best Menards in all the Twin Cities! Everyone is so helpful and the store is always in an organized and pristine condition (I've been to others--they aren't). And their Covid protocol has been outstanding. I stopped going to Home Depot all together because of how poorly they have handled Covid. And bonus this Menards is across the street from the best taqueria in town. Win / win. read more

Menards. You have no business being in the ikea cabinet business until you can deliver a similar product. I paid good money for your new line of Klearvue (with all the umlauts) and so far they don't hold up against your competition. First we were told that they were preassembled, which is incorrect. We need to install all the doors, shelves side panels and and entire pantry unit. This should be clear when yo buy the cabinets like ikea. Second the pantry for the microwave was labeled incorrectly and it was only 15" wide instead of 30" (bring it back to the store). Like I said, just getting started, but not looking good so far. Multiple trips back to fix your problems. So much for the delivery service, which is a whole other debacle you need to fix. Make sure to have the appropriate number of people to help unload the items. Not happy. read more

Menards - Can't believe anyone would think gluing instructions to the back of the cabinets would be a good idea. - Building Supplies Near Me - Minneapolis, Minnesota

Compared to Home Depot or Lowe's, Menards has much wider variety of stuff you might need while working at home or on the job. Not a fan of the Trump supporting owner or whatever so I'm not going to give them the full 5. read more

Waited on by Corey when purchasing a door. He was reluctant to be of any assistance to us, and unfriendly to the point of being rude. This person should not be working with customers. read more

Don't believe the quantities listed online as available in the store. Said they had 30+ furnace filters in stock. Get to store they have 2. Might have more in the back somewhere but they weren't sure about that or how long it would take to locate them. I didn't wait to find out. I knew going into this massive store it wouldn't be pleasant but seriously, list accurate stock numbers online or keep shelves stocked. The checkout gal was pleasant as was the customer service rep but won't return. Buying online only for this store. read more

Pretty weird but we had a brief power outage at our house during the tiny storm. The street lamps were out on our block and we checked excel energy and only about 80 houses were affected? Anyway, the bf and I checked the open hours of the nearest Menard's and luckily there was still half an hour until official closing. Unfortunately our garage wouldn't open but we were able to scurry on foot to our local Menard's and pick up a battery powered lamp. Also made some impulse purchases like pepper spray, toilet paper, batteries and sleeping bag for memorial weekend to be spent up at the cabin. Employees were super helpful at pointing out where to find the lamp and sleeping bag. One of them even commented, "I see you found a sleeping bag. " as I was standing in line waiting to checkout. Upon our return the electricity was restored after about an hour, before the midnight estimate to completion the energy company gave for the fix. read more

First of all - the store is too big. You waste a lot of time trying to find what you need - while they try and sell you dog food, frozen pizza, etc. I needed 6 sheets of 5/8" plywood for a flooring project. The guys who work in the 'yard' seem to be hiding. Eventually find someone, to get 6 sheets on a fork lift. They don't trust the customers: You need Top Secrete security clearance to drive into the lumber yard. When I get this home and start to lay the floor - one of the sheets is 3/4"!!! read more