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    Siwek Lumber and Millwork

    4.0 (25 reviews)
    Closed • 7:00 am - 5:00 pm
    Updated over 3 months ago

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    The price ON THE ITEM on the floor (which is subsequently what I paid them).
    Rebecca L.

    Came here to post a great review over a recent purchase, but yeah they fucked that up real quick. First let me say I get it, pandemic, annoying customers, increased cost of building materials, yada yada. Came in to look at their live edge boards. Found one that was going to work, no price on it. Asked them to price it for me. Got a price from an employee on the floor - cool, I'll take it. Need it cut in half for my project and so I can transport it home. They charge $50 to run a chainsaw through it. A little much, but ok whatever. I go to the counter, pay for it and plan to come back and pick it up tomorrow and have them rip it in half then. Cut to 2 hours after I leave, I get a phone call that the board I bought wasn't priced correctly. It was supposed to be $8 more per sq foot or whatever. The board they already sold me that I paid for. I simply explained that I didn't quite understand what they needed from me...then was told I had to come in and pay them more money if I wanted it. So, like, a shakedown??? WTF. So I explain that I guess they need to just give me a refund since I'm not going to pay them more money for the thing I already bought?? So they put me on hold for 10 minutes. Then they come back on and tell me that they will process a refund to my card. JFC and this was my first time there as a customer. I left super happy with what I bought and the great customer service I got while I was there, ready to start my project. Then they decided to call me up and go FUBAR on the whole thing? Still waiting on the refund to my card. Had to spend 30 mins on the phone to get my bank's fraud protection department involved. Great work guys!!!!!!!!!!!!

    Fingerboard pine from a special deal they ran. Should turn out nice!

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    2 years ago

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    24 days ago

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    Tom S.

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    5 years ago

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    3 years ago

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    Tom S.

    Thanks David for sharing your experience!

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    4 years ago

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    7 years ago

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    6 years ago

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    5 years ago

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    12 years ago

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    8 years ago

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    12 years ago

    Excellent personal service.. Delivery happened instantly and this yard has everything you need from hard to find moldings, doors, siding..

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    12 years ago

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    11 years ago

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    Ask the Community - Siwek Lumber and Millwork

    Review Highlights - Siwek Lumber and Millwork

    “They were able to put together some custom work for a set of deck repairs I couldn't get ordered anywhere else.”

    Mentioned in 2 reviews

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    Walked in and immediately had great service from the man working. He asked what I needed and found…read moreit for me right away. I was in and out in just a couple minutes. Really great customer service & nice selection of products!

    I was so disappointed when the UPS slip on my door stated that my package was delivered here (it's…read morea UPS Access Point). I like to shop local, but I had already resolved to stop shopping here because of poor customer service on multiple occasions. I tracked the package on the UPS website and saw that it was delivered the previous day, and I called to double-check that it was actually there before stopping by. The guy who answered the phone couldn't have been less interested in helping me. It was evident right away that he felt like checking for the package was a huge inconvenience. He left the phone to go search for it WHILE I WAS STILL TALKING, describing what it should look like (excuse me for trying to be helpful), and asking if another undelivered package also happened to be there. He came back to the phone and said he didn't find anything. I walked over shortly afterward and explained to the same guy that the UPS tracker showed that one package was delivered there the day before. Long story short, he found it and explained that he didn't see it initially because he was looking for the other one I described, and he grumbled on and on about how this store "isn't a UPS." Try ACTUALLY LISTENING to your customers when they're speaking to you, and you won't miss key details. And a business currently has to apply to become a UPS Access Point, so you can save all that grumbling for your manager. I didn't want to come here to pick-up my packages in the first place because of EXACTLY THIS kind of shitty customer service that seems to be the norm here. Yes, it requires additional time and effort, but one of the supposed benefits of being an Access Point is its potential to increase foot traffic (and ultimately, sales)--but I will go out of my way to shop elsewhere because I'm beyond tired of the misogyny and condescension.

    Siwek Lumber and Millwork - hardware - Updated October 2026

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