I stopped by this store near downtown to get some supplies to repair a machine. They were very…read morehelpful, primarily because they are in a shady neighborhood and the aisles that had expensive stuff was locked to each peg and a chain across the isle saying that you must be escorted by an employee. They did have what I needed and they were nice. Rough part of town anytime of the day. Be careful out there.

Frattallone's is breaking off from Ace. All the reward points that I have earned are no longer…read moregood. I wish they would have given me some prior warning. We will have to see how well they do going forward.

Great at the door. Pointed to the key cutting area. 5 minutes all together good experience. Will…read moredefinitely go back.

I know we are all guilty of shopping at that ubiquitous big box hardware store. However, when I am…read morenot sure what I need, or want to ask some questions, or sometimes know exactly what I need (which rarely happens), I come here to this Frattallone's location. Several times, I have found myself asking a bunch of questions and getting helpful answers from the staff. I have purchased all sorts of stuff here from leaf bags, to paint brushes, to spray paint to drain snakes. Oh and there is plenty of parking in the off-street lot.

Amazing staff - Darnell was outstanding in helping me today. I was trying to back into my driveway…read moreand got my car stuck in the alley ice ruts - Minneapolis plowing was not top rate this winter. Darnell delivered bags of salt and traction grit. He brought an ice pick and worked on the ruts, then spent time pushing the car to get me out. He was amazing and delivered outstanding customer service support today!! He was absolutely fantastic!!!

The best hardware store around. Great staff that's actually welcoming and helpful unlike some of…read morethese big box stores.

Walked in and immediately had great service from the man working. He asked what I needed and found…read moreit for me right away. I was in and out in just a couple minutes. Really great customer service & nice selection of products!

I was so disappointed when the UPS slip on my door stated that my package was delivered here (it's…read morea UPS Access Point). I like to shop local, but I had already resolved to stop shopping here because of poor customer service on multiple occasions. I tracked the package on the UPS website and saw that it was delivered the previous day, and I called to double-check that it was actually there before stopping by. The guy who answered the phone couldn't have been less interested in helping me. It was evident right away that he felt like checking for the package was a huge inconvenience. He left the phone to go search for it WHILE I WAS STILL TALKING, describing what it should look like (excuse me for trying to be helpful), and asking if another undelivered package also happened to be there. He came back to the phone and said he didn't find anything. I walked over shortly afterward and explained to the same guy that the UPS tracker showed that one package was delivered there the day before. Long story short, he found it and explained that he didn't see it initially because he was looking for the other one I described, and he grumbled on and on about how this store "isn't a UPS." Try ACTUALLY LISTENING to your customers when they're speaking to you, and you won't miss key details. And a business currently has to apply to become a UPS Access Point, so you can save all that grumbling for your manager. I didn't want to come here to pick-up my packages in the first place because of EXACTLY THIS kind of shitty customer service that seems to be the norm here. Yes, it requires additional time and effort, but one of the supposed benefits of being an Access Point is its potential to increase foot traffic (and ultimately, sales)--but I will go out of my way to shop elsewhere because I'm beyond tired of the misogyny and condescension.

Family-owned and operated and going 70 years strong. There is a reason for that, because they treat…read moretheir customers like family. It hurts me to know that they suffer from rampant theft and the drug-addicted take over of the area. Thanks to their crazy city council that doesn't protect the people, and leaves an entire police precinct abandoned. I love places like this. Keep up the great work, keep up the awareness. And hopefully locals will come around and vote sanity back into this neighborhood and great city.

Great place to purchase tools wide variety of tools to pick from very friendly they make keys and…read moreeverything is reasonably priced very professional

Welna II is my go-to neighborhood hardware store. Close, convenient, helpful staff, and a very…read moreinviting environment. They also carry chicken feed, which is great because there are not too many places where I can pick that up at!

Not being a do-it-yourself, home repair kind of guy, I never expected to fall in love with a…read morehardware store, but that's what's happening with Welna II in Seward. It helps that the store's just a short walk from my house. But what turned me into such a fan is the exceptional customer service. As soon as I step in the door I know I'll get a friendly hello and offer of help from whoever's working the counter. Owner Jim Welna and his staff have proven time and time again they're more than happy to go the extra mile to come up with solutions to problems. Plus, when it comes to product recommendations, I can trust they'll steer me in the right direction. Instead of the most expensive item, they'll show me what's locally produced, eco-friendly, AND most cost effective. If they don't have what I need they'll do what they can to make sure I get it. And these people know their stuff! One more thing: If your timing's right, as mine was on my second trip, Mr. Welna might offer you one of the hot dogs he's got cooking on the grill out back. That's the kind of added bonus that makes this family-owned neighborhood hardware such a standout!

Overall, I really enjoy my neighborhood Ace. The majority of the staff is helpful and…read moreknowledgeable. However, there is one employee (a male with long-ish wavy hair, likely in his mid-30s) who clearly knows his products but often delivers suggestions in a tone that comes across as condescending and judgmental. I'm sharing this only as constructive feedback, as I otherwise have had very positive experiences and appreciate the store and team.

Owner Dave has seen to it that his entire staff, including the young ones, knows the stock, and…read morewhat will do what.

Solved my problem in 1 minute! I spent HOURS at Home Depot and Menards looking for a bidet tee…read moreadapter and couldn't find the right part. Settergren's manager looked at what I was trying to do and brought the correct part to the front of the store in ONE MINUTE!!! Priceless. I will always come her for plumbing questions in the future. I wish I could give 6 stars!

BEWARE!!! Poor customer service. I just purchased an $800…read moreEGO battery operated mower. I charged the battery and started it up but it did not cut. I brought it back to Settergren they took one look at it and said I need to bring it to an approved EGO repair shop. There was no concern or empathy just an attitude of it's now my problem. I asked if I could return it. He just said, "No there's nothing wrong with the mower it was assembled incorrectly". Now I have a new lawnmower I have to wait 2-3 weeks for it to be. l will let all my friends and neighbors know how poorly I as treated.

An amazing neighborhood gem!…read more Great service and knowledgeable staff. And a great greater in for form of a small, friendly dog.

Brilliantly stocked small hardware store - everything I needed on the shelves for a spontaneous…read morerepair project. Staff was very helpful and pleasant.

I find that staff here exceptionally helpful and considerate. They are well stocked. I highly…read morerecommend.

I'm all about this and River Lake Hardware which is two blocks further west. This place though is…read morepractically right outside my back door. The men and ladies that work here are always helpful and the place is dog friendly. Like all neighborhood hardware stores, they stock things that are pertinent to the neighborhood. For example, last weekend I was doing some plumbing, decided to go to Menards and ended up returning everything I bought there because this Ace had what I needed. I could've saved myself some time and just came straight here but I had to be that cheap bastard and well, it shows ya where it got me. Anyway, it happens all the time and honestly the convenience of the place just can't be beat.