Great at the door. Pointed to the key cutting area. 5 minutes all together good experience. Will…read moredefinitely go back.

I purchased a lawn mower and snowblower last fall during State Fair sale. In May the right wheel…read morebroke and fell off. I was told no problem under warranty and we will red tag and have back to you in 7 days. This is day 18 and just learned parts weren't ordered until 4 days ago and the manufacturer has not approved repair. We have been loyal customers since 1992 but this store is really slipping and we can no longer recommend.

I love this store! I actually get excited to go there! They have a great selection of everything I…read morehave ever needed, and their staff is incredibly friendly and helpful. I am greeted by someone every time I enter the store. I am very grateful to have Nicollet Hardware near our home.

Amazing staff - Darnell was outstanding in helping me today. I was trying to back into my driveway…read moreand got my car stuck in the alley ice ruts - Minneapolis plowing was not top rate this winter. Darnell delivered bags of salt and traction grit. He brought an ice pick and worked on the ruts, then spent time pushing the car to get me out. He was amazing and delivered outstanding customer service support today!! He was absolutely fantastic!!!

Walked in and immediately had great service from the man working. He asked what I needed and found…read moreit for me right away. I was in and out in just a couple minutes. Really great customer service & nice selection of products!

I was so disappointed when the UPS slip on my door stated that my package was delivered here (it's…read morea UPS Access Point). I like to shop local, but I had already resolved to stop shopping here because of poor customer service on multiple occasions. I tracked the package on the UPS website and saw that it was delivered the previous day, and I called to double-check that it was actually there before stopping by. The guy who answered the phone couldn't have been less interested in helping me. It was evident right away that he felt like checking for the package was a huge inconvenience. He left the phone to go search for it WHILE I WAS STILL TALKING, describing what it should look like (excuse me for trying to be helpful), and asking if another undelivered package also happened to be there. He came back to the phone and said he didn't find anything. I walked over shortly afterward and explained to the same guy that the UPS tracker showed that one package was delivered there the day before. Long story short, he found it and explained that he didn't see it initially because he was looking for the other one I described, and he grumbled on and on about how this store "isn't a UPS." Try ACTUALLY LISTENING to your customers when they're speaking to you, and you won't miss key details. And a business currently has to apply to become a UPS Access Point, so you can save all that grumbling for your manager. I didn't want to come here to pick-up my packages in the first place because of EXACTLY THIS kind of shitty customer service that seems to be the norm here. Yes, it requires additional time and effort, but one of the supposed benefits of being an Access Point is its potential to increase foot traffic (and ultimately, sales)--but I will go out of my way to shop elsewhere because I'm beyond tired of the misogyny and condescension.

Family-owned and operated and going 70 years strong. There is a reason for that, because they treat…read moretheir customers like family. It hurts me to know that they suffer from rampant theft and the drug-addicted take over of the area. Thanks to their crazy city council that doesn't protect the people, and leaves an entire police precinct abandoned. I love places like this. Keep up the great work, keep up the awareness. And hopefully locals will come around and vote sanity back into this neighborhood and great city.

Great place to purchase tools wide variety of tools to pick from very friendly they make keys and…read moreeverything is reasonably priced very professional

Great service, lovely atmosphere. I feel like I'm stepping into the '50s when I walk through the…read moredoor (that's a compliment). The little guy behind the counter was very helpful and knowledgable, if not a little odd, he pointed me directly to what I needed and gave me some real solid advice to help me with my project. Guse Hardware has a great selection of parts and pieces for any repair project that you may have. The value is also outstanding. Great little neighborhood hardware store.

Wonderful service to get the things you need to fix those home projects. I love how they are…read morelistening and willing to help you every step of the way even if that means ordering it for you if they don't have it. So glad they are part of the fabric of the neighborhood and have parking in the back for their customers. Very biker friendly if you want to go on Bryant Ave and not drive. Also I didn't realize they have services on their website and referrals to other home businesses that can help if they can't. Thanks Guse! Will save all my hardware needs for you!

Welna II is my go-to neighborhood hardware store. Close, convenient, helpful staff, and a very…read moreinviting environment. They also carry chicken feed, which is great because there are not too many places where I can pick that up at!

Not being a do-it-yourself, home repair kind of guy, I never expected to fall in love with a…read morehardware store, but that's what's happening with Welna II in Seward. It helps that the store's just a short walk from my house. But what turned me into such a fan is the exceptional customer service. As soon as I step in the door I know I'll get a friendly hello and offer of help from whoever's working the counter. Owner Jim Welna and his staff have proven time and time again they're more than happy to go the extra mile to come up with solutions to problems. Plus, when it comes to product recommendations, I can trust they'll steer me in the right direction. Instead of the most expensive item, they'll show me what's locally produced, eco-friendly, AND most cost effective. If they don't have what I need they'll do what they can to make sure I get it. And these people know their stuff! One more thing: If your timing's right, as mine was on my second trip, Mr. Welna might offer you one of the hot dogs he's got cooking on the grill out back. That's the kind of added bonus that makes this family-owned neighborhood hardware such a standout!

Overall, I really enjoy my neighborhood Ace. The majority of the staff is helpful and…read moreknowledgeable. However, there is one employee (a male with long-ish wavy hair, likely in his mid-30s) who clearly knows his products but often delivers suggestions in a tone that comes across as condescending and judgmental. I'm sharing this only as constructive feedback, as I otherwise have had very positive experiences and appreciate the store and team.

Owner Dave has seen to it that his entire staff, including the young ones, knows the stock, and…read morewhat will do what.

Solved my problem in 1 minute! I spent HOURS at Home Depot and Menards looking for a bidet tee…read moreadapter and couldn't find the right part. Settergren's manager looked at what I was trying to do and brought the correct part to the front of the store in ONE MINUTE!!! Priceless. I will always come her for plumbing questions in the future. I wish I could give 6 stars!

BEWARE!!! Poor customer service. I just purchased an $800…read moreEGO battery operated mower. I charged the battery and started it up but it did not cut. I brought it back to Settergren they took one look at it and said I need to bring it to an approved EGO repair shop. There was no concern or empathy just an attitude of it's now my problem. I asked if I could return it. He just said, "No there's nothing wrong with the mower it was assembled incorrectly". Now I have a new lawnmower I have to wait 2-3 weeks for it to be. l will let all my friends and neighbors know how poorly I as treated.