Every time I go in here I get excellent service. Today I went in to try to find a peg for my grill…read moredoor and they didn't have one so Bennett made me one that could take its place! It was very creative and very thoughtful of him.

My favorite hardware store by far. I have purchased larger items (such as a snow thrower) and many…read moresmaller items (an excellent flashlight among the more recent) over the years. A large operation. Always plenty of knowledgeable staff available. Highly recommended.

Always get great service from these folks. You walk in the door and somebody greets you with a…read moresmile and asks you what they can do for you today. Shows you to what you need or want at a better price than the orange or green box stores. (Ignore the 2 baddies, look at where they are from Phoenix and San Antonio cannot be talking about this store).

The store has changed hands and the new management is not customer service friendly. I used to get…read morehelp loading the 40# bags of salt into my car and not anymore. it's a disappointing change.

I always have great service and great people working there the Garden department especially Mark…read moreand Andrea are top-notch!

This place used to be so good, not anymore since it became ace. lots of employees but nobody…read morewilling to help. in the era of specialty retail dying they need to figure it out soon. Stood around for 15 minutes ready to spend $1500 on a new piece of equipment watching employees not really doing anything.

CUSTOMER SERVICE IS ALIVE AND WELL! I have never been disappointed with the service or the…read moreselection. Every time I have gone in needing something even as inexpensive as a replacement screw I have been taken right to the place where it is located and the staff finds the exact thing I need. This the first place I go and I rarely have to go any where else because they have what I need in stock.

So a few months ago while moving a friend dropped and shattered the firebox to my beloved 15yr old…read moreGreen Egg. I swung into Ace Hardware in White Bear to see if I could get a replacement. I tell the guy what happened and he's like, "We got you. No cost we'll order for our next shipment." I told him "No, we broke it and it's like 15 years old." He said, "It's OK we got you." Then this glorious beast recommended some new lump charcoal. Since I'm not, not going to listen to the advice of this backyard superman, I bought some. My firebox arrived. I loaded with new charcoal and proceeded to grill a meal that has accomplished something I never thought possible. My mother-in-law was silent for 15 minutes! 15 MINUTES! Couldn't believe it. Thanks to Ace in White Bear not only is my beloved egg back and glorious, but I now know what heaven is like. Bless you all....and keep saving lives.

This small town hardware store disappoints. A sales person made a promise on a purchase that I…read moremade. When I went to see the promise through, the manager would not do it. This store does not follow through on what they have promised and the manager was quite rude!

If you are looking to replace an Ace or Craftsman tool under warranty, Ace is NOT the place with…read morethe helpful hardware man. I had a Ace torx socket that broke. The package was Ace and the sockets all have the Ace name on them. The package stated lifetime warranty and bring to a Ace store for replacement. The individual that come up to the front register begin the educate me that Ace did not make their own tools. He then looked at the broken socket and commented" An impact wrench was used on this socket. I assured him I used a ratchet breaker bar where he replied, everyone uses impacts on these. I asked him if he was calling me a liar, he looked at me and again I say, are you calling me a liar. He would not reply. I could see that not matter what, there was going to be no replacement for this at the Stillwater store. Picked up a new one at Menards for about $5.00. I have never been treated so unprofessionally bad in my life. Never again will I enter Stillwater Ace.

They have a great staff and have everything I've ever needed for a good price…read more It's nice to have a local hardware store in town.

I was not too pleased with my last visit here. I was obviously looking for something but both staff…read moremembers were mire interested in their conversation to bother with a simple "Can I help you", despite looking at me several times. Turns out I was better off searching for it myself as when I did ask for help, I was sent to the wrong area. To make matters worse, the item, black duct tape, was completely over priced.

Watch these guys on their special sales. Was just in for the 20% Senior and Military discount to…read morepick up some items. Got up to the register to pay, they ran the charges through and I was about to leave the store when I did a quick math check and determined that I didn't get a discount for my biggest item. Went back to the register and was told that the bag of fertilizer I bought was "on sale" for $5 cheaper than the normal price and didn't qualify for any of he 20% discount. No sign that this was the case on either the discount flier or at the product display location in the store. Heading to Suburban Ace hardware next time.

I came in for a as many plants as my car could fit. Zeke was a HUGE help in ringing everything up,…read moreas well patience when I came back in 2 more times with things I forgot to get the first time through. He was nothing but smiles and helpful. .

Great little gem and amazing how well stocked this little store is. We have stopped by many times…read moreafter realizing that we left something at home.

From the owner: White Pines General offers convenience shopping for Groceries, Basic Hardware, Automotive, Local…read morePure Honey, Local Jams, Local Salsa & Pickles, Local Farm Fresh Eggs, Buffalo, Elk, Venison Snack Sticks, Live Bait and Tackle, Seasonal Items. Grocery ◇ Live Bait ◇ Local Honey ◇ Farm Fresh Eggs ◇ Local Jams ◇ Local Goat Milk Soap & Lip Balm

I order some window treatments from Home Depot, and the measurement that they contractor was overly…read morelate for the appt. I was told during installation that i can put in my preference time which I did. They did not meet my preference, plus they were going to be late that evening since they have a installation which will take them longer. Throughout all of this, its been nothing but time changes when I readjust my work schedule, poor customer service in store, installation customer service line now tells me preference. I will never place any order from HOME DEPOT again.

On 3/8, My husband went in to order carpets. His order was 3 cuts of carpet of the same color, and…read more1 cut of a different color. He was helped by 2 younger adults, and then a Manager name "Linda". Since this is considered a custom Carpet there is no refund, We order this understanding that HOME DEPOT would also meet their criteria. Wednesday 3/11 AM, we get a phone call " Sorry , your order is too big to delivery and you have to pick up? Can someone explain to me how can we pick it up ourselves if the order is too big for them to deliver it? PLEASE? 3/11 My husband calls, they say " Oh let just wait until it gets here - NO communication- whatsoever 3/13, My husband decides to stop into the store to speak with someone. We spoke to the worker at the carpet area, he calls for the Manage on Duty and we speak about the whole situation and he shrugs his shoulders like he can careless, Which annoyed the crap out of me! we, then were told they will have someone contact us. "LINDA" or Jennifer" told us the turn around time would be quick. 1. We get there and find out our oder has been changed from delivery to pick up Today is Monday 3/16- We have received no PHONE CALL, my husband calls and finds out : "JENNIFER" no longer works there!! WTH .. What kind of crap is this. He wanted to speak to a manage right away and was told "OH they are all in a meeting" they will call him BACK ! it has been a WEEK and NO ONE has called us BACK. We are done being nice! SERIOUSLY Please give us our money back! stop stealing PEOPLE MONEY, stop taking advantage of PEOPLE!!! I just want to say, First and foremost my husband and I have been nothing but nice about everything, We have been patient and HOME DEPOT's management TEAM have been nothing but Disrespectful and liars. You know maybe, if the MANAGER LINDA LEE, spent less time complaining about her worker to my husband she would have maybe did his order correctly and we would not be in this situation.. So unprofessional for her to tell him how stupid and incompetent the other 2 worker were that didn't help him correctly. WELL, LINDA you also did not help us properly and now we have lost $3800 dollars and HOME DEPOT won't call us BACK.. All I have to say is you guys need to make this RIGHT........ This is not what you do to your customers!!!! FIX THIS! We are at a point were we need help, If anyone knows how we can legally get the help we deserve please let us know. This is not fair at ALL!!!! We deserve a refund, we did everything right but HOME DEOPT DID NOT, if you can fullfill your contracts then you need to give people back their refund

Had an issue with a new power washer. The manager Vince was not only respectful but knowledgeable…read moreenough about the product to help me fix the issue almost immediately.

I don't like one stars but this place very nearly deserved it. Cindy at customer service desk was…read morethe saving grace. The other person at customer service, who didn't have a name tag, was truly awful. Not helpful and made me feel like I was inconveniencing her for coming in. I like Menards so I was very surprised and disappointed. I will not be back.