Every time I go in here I get excellent service. Today I went in to try to find a peg for my grill…read moredoor and they didn't have one so Bennett made me one that could take its place! It was very creative and very thoughtful of him.

My favorite hardware store by far. I have purchased larger items (such as a snow thrower) and many…read moresmaller items (an excellent flashlight among the more recent) over the years. A large operation. Always plenty of knowledgeable staff available. Highly recommended.

Always get great service from these folks. You walk in the door and somebody greets you with a…read moresmile and asks you what they can do for you today. Shows you to what you need or want at a better price than the orange or green box stores. (Ignore the 2 baddies, look at where they are from Phoenix and San Antonio cannot be talking about this store).

The store has changed hands and the new management is not customer service friendly. I used to get…read morehelp loading the 40# bags of salt into my car and not anymore. it's a disappointing change.

I always have great service and great people working there the Garden department especially Mark…read moreand Andrea are top-notch!

I was ignored by a guy when asking where something was. Then a very nice lady helped me with 2…read morethings, and offered to help more. Later, the cashier told me the total was 19.99 when it wasn't (tax). He then was ANGRY with me for pointing that out, as he handed the pile of cash back to me, not counting it at all. I was expecting 30.01 or 30.00, and so it was like, what?...and I was in the wrong somehow. Helpful place if you ask the women for help, which goes along with the history of the place (BBC article about coffee and body fluids). There are other "helpful" places I can find cashers that are never wrong...

CUSTOMER SERVICE IS ALIVE AND WELL! I have never been disappointed with the service or the…read moreselection. Every time I have gone in needing something even as inexpensive as a replacement screw I have been taken right to the place where it is located and the staff finds the exact thing I need. This the first place I go and I rarely have to go any where else because they have what I need in stock.

So a few months ago while moving a friend dropped and shattered the firebox to my beloved 15yr old…read moreGreen Egg. I swung into Ace Hardware in White Bear to see if I could get a replacement. I tell the guy what happened and he's like, "We got you. No cost we'll order for our next shipment." I told him "No, we broke it and it's like 15 years old." He said, "It's OK we got you." Then this glorious beast recommended some new lump charcoal. Since I'm not, not going to listen to the advice of this backyard superman, I bought some. My firebox arrived. I loaded with new charcoal and proceeded to grill a meal that has accomplished something I never thought possible. My mother-in-law was silent for 15 minutes! 15 MINUTES! Couldn't believe it. Thanks to Ace in White Bear not only is my beloved egg back and glorious, but I now know what heaven is like. Bless you all....and keep saving lives.

I had an unbelievable experience at Ace Hardware in Stillwater. I needed a specific bolt for my…read moreInsta360 camera mount on my bicycle, and the gentleman who helped me went above and beyond to find a solution. He was determined to help me, and thanks to his persistence, I now have the right piece. Without his help, I wouldn't be able to use the camera this weekend on my trip to Lutsen. Exceptional customer service like this is hard to come by--thank you!

No one wears a mask and no 6' distancing by employees... UGH... they walked right up in your space…read moreas if it's normal times. service was good but clearly they have total disregard for those with health conditions. I'll be waiting until the number of Covid 19 cases magically goes from 15 to zero before stepping foot into this air space again. Wow... so disappointing.

They have a great staff and have everything I've ever needed for a good price…read more It's nice to have a local hardware store in town.

I was not too pleased with my last visit here. I was obviously looking for something but both staff…read moremembers were mire interested in their conversation to bother with a simple "Can I help you", despite looking at me several times. Turns out I was better off searching for it myself as when I did ask for help, I was sent to the wrong area. To make matters worse, the item, black duct tape, was completely over priced.

I had the most amazing customer experience this past week, thanks to the extraordinary efforts of…read moreSid. I needed to attach a new license plate to the front of my car, but the old screws and holder were rusted and no longer usable. I had made two separate trips to an automotive specialty store, where I was sold two different license plate kits, assured each time that they contained "everything" I needed. They did not, as my particular car model (which I'd disclosed to them) had a uniquely-sized fitting. I then went to Frattallone's Ace Hardware in Arden Hills, with my license plate and both kits in hand. Sid asked to come out to the parking lot to see my car. He took some measurements, and I followed him back into the store where he gathered some supplies. Instead of sending me on my way with a handful of nuts and bolts, Sid grabbed a power drill and said he wanted to make sure that what he was proposing would work. It did, and he ended up retrofitting the kits and securely attaching the license plate for me. The parts cost me $3.99, and he absolutely refused to take any extra compensation for his efforts. Sid went well above and beyond the call of duty. As a result, he's created a loyal Frattallone's customer for life!

Watch these guys on their special sales. Was just in for the 20% Senior and Military discount to…read morepick up some items. Got up to the register to pay, they ran the charges through and I was about to leave the store when I did a quick math check and determined that I didn't get a discount for my biggest item. Went back to the register and was told that the bag of fertilizer I bought was "on sale" for $5 cheaper than the normal price and didn't qualify for any of he 20% discount. No sign that this was the case on either the discount flier or at the product display location in the store. Heading to Suburban Ace hardware next time.

Great little gem and amazing how well stocked this little store is. We have stopped by many times…read moreafter realizing that we left something at home.

From the owner: White Pines General offers convenience shopping for Groceries, Basic Hardware, Automotive, Local…read morePure Honey, Local Jams, Local Salsa & Pickles, Local Farm Fresh Eggs, Buffalo, Elk, Venison Snack Sticks, Live Bait and Tackle, Seasonal Items. Grocery ◇ Live Bait ◇ Local Honey ◇ Farm Fresh Eggs ◇ Local Jams ◇ Local Goat Milk Soap & Lip Balm

On 3/8, My husband went in to order carpets. His order was 3 cuts of carpet of the same color, and…read more1 cut of a different color. He was helped by 2 younger adults, and then a Manager name "Linda". Since this is considered a custom Carpet there is no refund, We order this understanding that HOME DEPOT would also meet their criteria. Wednesday 3/11 AM, we get a phone call " Sorry , your order is too big to delivery and you have to pick up? Can someone explain to me how can we pick it up ourselves if the order is too big for them to deliver it? PLEASE? 3/11 My husband calls, they say " Oh let just wait until it gets here - NO communication- whatsoever 3/13, My husband decides to stop into the store to speak with someone. We spoke to the worker at the carpet area, he calls for the Manage on Duty and we speak about the whole situation and he shrugs his shoulders like he can careless, Which annoyed the crap out of me! we, then were told they will have someone contact us. "LINDA" or Jennifer" told us the turn around time would be quick. 1. We get there and find out our oder has been changed from delivery to pick up Today is Monday 3/16- We have received no PHONE CALL, my husband calls and finds out : "JENNIFER" no longer works there!! WTH .. What kind of crap is this. He wanted to speak to a manage right away and was told "OH they are all in a meeting" they will call him BACK ! it has been a WEEK and NO ONE has called us BACK. We are done being nice! SERIOUSLY Please give us our money back! stop stealing PEOPLE MONEY, stop taking advantage of PEOPLE!!! I just want to say, First and foremost my husband and I have been nothing but nice about everything, We have been patient and HOME DEPOT's management TEAM have been nothing but Disrespectful and liars. You know maybe, if the MANAGER LINDA LEE, spent less time complaining about her worker to my husband she would have maybe did his order correctly and we would not be in this situation.. So unprofessional for her to tell him how stupid and incompetent the other 2 worker were that didn't help him correctly. WELL, LINDA you also did not help us properly and now we have lost $3800 dollars and HOME DEPOT won't call us BACK.. All I have to say is you guys need to make this RIGHT........ This is not what you do to your customers!!!! FIX THIS! We are at a point were we need help, If anyone knows how we can legally get the help we deserve please let us know. This is not fair at ALL!!!! We deserve a refund, we did everything right but HOME DEOPT DID NOT, if you can fullfill your contracts then you need to give people back their refund

I ordered a refridgerator on black friday and this has been the worst experience i've ever had with…read morean online purchase. I chose Monday, December 1st as the delivery day, as that was the only option. I took a day off of work to be home for the delivery, and scheduled a junk hauler to remove my old fridge same day in preparation. I received a text it would arrive between 7 am and 11 am the night before. December 1st no one showed up or called me about a delay in delivery. I called Home Depot around 1 pm, spoke to a woman, and she claimed there was a truck issue at the warehouse. This was no excuse for not getting any sort of notification or phone call. She said I had to wait until 8 pm in case the delivery truck driver was running behind. No one showed up. I called the next day and spoke to Christine and she could not tell me why it never showed up. She was the only kind and apologetic customer service rep I spoke to this whole time. She offered me $160 off and free install, then rescheduled the delivery for the 5th, said I would get a call to confirm later that day. I once again did not receive a call. I took the day off yet again to be at my house on the 5th and no one showed up. I called and spoke to Kensie.. Kensie should not be in customer service. She is awful and rude. She is short tempered and a liar. She said the warehouse promised to deliver my fridge on the 6th. I asked her to send me an email with the transcript from our call and she said she would. She never did. I cancelled my plans for the 6th and stayed home. Yet again, my fridge was not delivered. I called again and spoke to Mark, he said they added a crew to work on sunday the 7th to deliver orders that were delayed just like mine. He also refunded me shipping costs of about $80. Sunday rolls around and I still did not get my fridge. I called and they said it would be delivered on Monday and they were confused why I was told it would be delivered Sunday as the delivery company is not open on Sundays. I Once Again took the morning off to be home within the delivery window I was given and no one showed up. I called Home Depot and spoke to Santiago. He called the warehouse and had me on hold for over an hour. He could not get ahold of the warehouse and told me there was nothing he could do. I asked to speak to a Manager and spoke with Juaquin. He tried to call over to the warehouse but could mot get through. He opened a ticket for me and said he would reach out within 2 hours with an update. He never called me again. Cut to Tuesday the 9th at 4:28 pm I received an email saying my order was lost and they refunded rhe remainder of my money. No call, no offer to ship a new fridge, nothing but a 15% off promise. As if that makes up for not having a refridgerator for 9 days. I plan to dispute all of this and get the fridge I originally purchased at the black friday price, with the $160 dollars off and free shipping plus install like I was promised. This whole ordeal is outrageous and I will never shop at home depot again. They have the worst customer service I have ever dealth with. Do Not Give Home Depot Your Money.

Had an issue with a new power washer. The manager Vince was not only respectful but knowledgeable…read moreenough about the product to help me fix the issue almost immediately.

This was by far the worst experience I have ever had a home improvement store. As the lake is high…read morethis year, the dock ended about 6 feet shy of the lake shore. I needed either a section of dock or wooden planking that would cover that area that would be safe to walk from the lake shore to the dock. I am visiting the lake house from Pennsylvania and unfortunately I a woman who is not experienced in building/constructing/repairing - you get it. I needed advice and help picking it out in the lumber yard. I was, by multiple employees, waived off LITERALLY, dismissed, ignored and by one employee refused help. I was also told that I would have to cut my own wood. I am 64 year old woman who has never used a power saw. I was standing in the lumber warehouse appalled at the service here. I crossed the street to Home Depot, explained the situation and was guided and helped by 17 YEAR OLD who had better customer service skills that everyone I ran into at Menards. He walked back to where I needed to go, offered to have it cut for me and loaded in my SUV. Needless to say I will never again shop at Menards, and also given every opportunity I will pass this story along. P.S. Women have money too and can choose where to spend it.