So I go there all the time.The staff is always helpful to assist you in finding what you're looking…read morefor.Rosie is always there with a smile on her face and also there to help if needed.

Yesterday at Fratellone's-Woodbury, I experienced five-star-plus customer service by the guy who…read morecut keys for me and the guy whose job it then was to scan them all, keeping them all straight, at the cash register. (1) It was, logistically, an extraordinarily intricate job entailing six "master" keys, for variable numbers of copies respectively among them --and keeping each set of copies together with its appropriate master so I didn't have to try to sort it all out as one big pile of mixed/random keys when I got home. These guys carried it all out with infinite skill and patience, for which I am most grateful. (2) And, as usual, I always get perfect key cuts at this store, never once over almost ten years having to return for even the slightest "finetuning" of a sticky key --which is otherwise something one can reasonably expect to do... but not at Fratellone's-Woodbury. THANK YOU!

One star service, extra star for having what you need. Priced and service here are terrible,…read moreconsistently. Had been away for a long time as it has always been so bad but was back today and some things never change. There are other hardware stores nearby that are far far better.

They generally have that one part that you need, albeit at a higher price than Fratellone's, it's…read morecloser to home, so I was paying for the convenience. However, two years after my earlier review, staff are now condescending. I don't demand obsequious service---blunt is fine---but bigoted is not.

Such a great store with a little of everything and very helpful staff. I love the way the store has…read morefilled three floors of a historic building. While prices might be a bit higher than big box retailers, it is so worth it not to have make the long drive.

They decided to close early, rude and disrespectful staff. Won't come back here againread more

Convenient and good hours. This is my go to place when I need something quick. I'm part of their…read moremailing club and use the coupons I get to stock on up on hardwood charcoal for my grilling needs. They offer maintenance on some equipment and it overall is a great store that for parts and pieces when you are trying to get something done. Plus there is that free popcorn.

I love this Ace Hardware! It's our neighborhood spot and depending on what we're working on at our…read morehouse, I find myself coming here often. The employees are always helpful and kind, and are never surprised by my sometimes random requests/searches. They also have that nice popcorn machine that is the perfect distraction (and bribe!?) for my toddler son if he ever has to come with me. Additionally, If there's ever something I'm searching for that they don't have or do provide, they recommend a place that I can go to get that done. This spot is no fluff and no frills, just straightforward hardware help and it's exactly what I want in a hardware store!

Dan went above and beyond to find us hardware to match what we have in our pull-out trash can. He…read morepersistently contacted the manufacturer to find like for like hardware and was consistently pleasant to work with. Couldn't ask for a better associate to work through for a hard-to-find part.

With appropriately priced items and a very good customer service, Ace Hardware on grand beats…read moretaking the trip to Menards/Home Depot, at least when it comes to smaller hardware needs. Unlike Menards and Home Depot, Ace hardware sends regular coupons if you are a member of the store, the also have a lot of times good sales on their merchandises as well. The staff is very helpful and polite and will try to help you out with your project as much as they are able to. Interestingly I lost the key to my lock for my suit case and they broke the lock for me for free there (though usually they charge for it) All in all it is a pretty cool shop and I highly recommend it.

Frattallones on Grand continues to be a disappointment. The people are not helpful and act as if it…read moreis an inconvenience to show a customer where something exists. Their knowledge about any type of maintenance is minimal. I do not recommend this hardware store. You will do better with AI and Menard's.

An amazing neighborhood gem!…read more Great service and knowledgeable staff. And a great greater in for form of a small, friendly dog.

Brilliantly stocked small hardware store - everything I needed on the shelves for a spontaneous…read morerepair project. Staff was very helpful and pleasant.

Watch these guys on their special sales. Was just in for the 20% Senior and Military discount to…read morepick up some items. Got up to the register to pay, they ran the charges through and I was about to leave the store when I did a quick math check and determined that I didn't get a discount for my biggest item. Went back to the register and was told that the bag of fertilizer I bought was "on sale" for $5 cheaper than the normal price and didn't qualify for any of he 20% discount. No sign that this was the case on either the discount flier or at the product display location in the store. Heading to Suburban Ace hardware next time.

Okay so here goes . . . I am not a complainer but today I am annoyed with Frattalone's. I am a…read moreregular customer and this spring I bought 14 new perennials, I dug new holes and planted them and kept the tags and the markers on the plants waiting for them to come up because some of them were dormant. Five of them didn't come up so I took pictures of them and went back to the hardware store to replace them. The manager says a picture with the receipt isn't enough. They are requiring me to dig up their defective product and bring them in to prove that they're really dead. Aughhhh! This is