I'm not saying you should visit Kendall's hardware simply because they have the two most adorable…read morestore cats in the world, but it certainly a good reason to do so. In world of large big box stores in Amazon, the local hardware store is more important than ever. It's where you can get advice, where you can find things easily, where the staff is always helpful. Kendall's is a wonderful store. I normally visit a different location so it's not aware of the store cat thing. I may need to visit this location more often. I stopped in For a few specific items and was immediately greeted and led to each of the items. It could not have been easier. The selection was amazing and staff super friendly. I love this store.

Customer service and racial profiling. While at out local hardware store placing an order for a…read morehome improvement repair. I proceeded to look for weather installation, such as plastic for my windows, and while I was doing so with my child, I felt as if someone was peeking around the corner which made me feel very uncomfortable. I then went down the aisle a little bit to look at some ways to insulate my door and the cashier was basically peaking around the corner and didn't even ask if I needed help. As I returned back to my partner, who was still placing the home repair need whom had a question for me, I observe the cashier basically running behind a customer who had just entered the store and went to the right side of the store who was a African-American male. I think that this location can improve from understanding the authentic community in which it serves in following the diversity equity and inclusion initiatives that most businesses should be following by now .

So I go there all the time.The staff is always helpful to assist you in finding what you're looking…read morefor.Rosie is always there with a smile on her face and also there to help if needed.

Yesterday at Fratellone's-Woodbury, I experienced five-star-plus customer service by the guy who…read morecut keys for me and the guy whose job it then was to scan them all, keeping them all straight, at the cash register. (1) It was, logistically, an extraordinarily intricate job entailing six "master" keys, for variable numbers of copies respectively among them --and keeping each set of copies together with its appropriate master so I didn't have to try to sort it all out as one big pile of mixed/random keys when I got home. These guys carried it all out with infinite skill and patience, for which I am most grateful. (2) And, as usual, I always get perfect key cuts at this store, never once over almost ten years having to return for even the slightest "finetuning" of a sticky key --which is otherwise something one can reasonably expect to do... but not at Fratellone's-Woodbury. THANK YOU!

One star service, extra star for having what you need. Priced and service here are terrible,…read moreconsistently. Had been away for a long time as it has always been so bad but was back today and some things never change. There are other hardware stores nearby that are far far better.

They generally have that one part that you need, albeit at a higher price than Fratellone's, it's…read morecloser to home, so I was paying for the convenience. However, two years after my earlier review, staff are now condescending. I don't demand obsequious service---blunt is fine---but bigoted is not.

Such a great store with a little of everything and very helpful staff. I love the way the store has…read morefilled three floors of a historic building. While prices might be a bit higher than big box retailers, it is so worth it not to have make the long drive.

They decided to close early, rude and disrespectful staff. Won't come back here againread more

Convenient and good hours. This is my go to place when I need something quick. I'm part of their…read moremailing club and use the coupons I get to stock on up on hardwood charcoal for my grilling needs. They offer maintenance on some equipment and it overall is a great store that for parts and pieces when you are trying to get something done. Plus there is that free popcorn.

I love this Ace Hardware! It's our neighborhood spot and depending on what we're working on at our…read morehouse, I find myself coming here often. The employees are always helpful and kind, and are never surprised by my sometimes random requests/searches. They also have that nice popcorn machine that is the perfect distraction (and bribe!?) for my toddler son if he ever has to come with me. Additionally, If there's ever something I'm searching for that they don't have or do provide, they recommend a place that I can go to get that done. This spot is no fluff and no frills, just straightforward hardware help and it's exactly what I want in a hardware store!

Dan went above and beyond to find us hardware to match what we have in our pull-out trash can. He…read morepersistently contacted the manufacturer to find like for like hardware and was consistently pleasant to work with. Couldn't ask for a better associate to work through for a hard-to-find part.

Service and products you can trust. Such a well-stocked store it rivals Target. I needed to replace…read morethe license plate mouting screws on my car and was without a screwdriver and during street construction had to park 1+ blocks away. The associate helping me loaned me a screwdriver so I could get the proper replacements and be on my way with new plates. Made my day!

Beautiful plants and reasonable prices! So glad we found this gem! Our raspberries and blueberries…read moreare going to be amazing!

An amazing neighborhood gem!…read more Great service and knowledgeable staff. And a great greater in for form of a small, friendly dog.

Brilliantly stocked small hardware store - everything I needed on the shelves for a spontaneous…read morerepair project. Staff was very helpful and pleasant.

I had the most amazing customer experience this past week, thanks to the extraordinary efforts of…read moreSid. I needed to attach a new license plate to the front of my car, but the old screws and holder were rusted and no longer usable. I had made two separate trips to an automotive specialty store, where I was sold two different license plate kits, assured each time that they contained "everything" I needed. They did not, as my particular car model (which I'd disclosed to them) had a uniquely-sized fitting. I then went to Frattallone's Ace Hardware in Arden Hills, with my license plate and both kits in hand. Sid asked to come out to the parking lot to see my car. He took some measurements, and I followed him back into the store where he gathered some supplies. Instead of sending me on my way with a handful of nuts and bolts, Sid grabbed a power drill and said he wanted to make sure that what he was proposing would work. It did, and he ended up retrofitting the kits and securely attaching the license plate for me. The parts cost me $3.99, and he absolutely refused to take any extra compensation for his efforts. Sid went well above and beyond the call of duty. As a result, he's created a loyal Frattallone's customer for life!

Watch these guys on their special sales. Was just in for the 20% Senior and Military discount to…read morepick up some items. Got up to the register to pay, they ran the charges through and I was about to leave the store when I did a quick math check and determined that I didn't get a discount for my biggest item. Went back to the register and was told that the bag of fertilizer I bought was "on sale" for $5 cheaper than the normal price and didn't qualify for any of he 20% discount. No sign that this was the case on either the discount flier or at the product display location in the store. Heading to Suburban Ace hardware next time.

Wake up people. Kendalls Ace Hardware beats All big box hardware stores hands down. I just…read morepurchased a snow blower for the upcoming winter which came fully assembled, and delivered for free. Many Thanks to Tina, Tony, and Tom for their incredible service. Thanks, Happy Holidays, and Blessings to Kendalls Hardware

Another quick trip to Kendall's!…read more I no longer live in the area, but I needed some USP Grade Mineral Oil (yeah, not sure what that even means, but the internets tells me so...) I buzzed into Kendall's. They've repaired screens for me in the past as well as made me keys on more than one occasion, so I knew they'd know what I needed. I popped in, asked for what I needed, was handed the mineral oil with a quick explanation of what it is and what it is for, paid and walked out. Everything was done within 3 minutes. Perfect transaction, no complaints, nice employees. Stop in, you'll like it better than a big box retailer.