So I go there all the time.The staff is always helpful to assist you in finding what you're looking…read morefor.Rosie is always there with a smile on her face and also there to help if needed.

Yesterday at Fratellone's-Woodbury, I experienced five-star-plus customer service by the guy who…read morecut keys for me and the guy whose job it then was to scan them all, keeping them all straight, at the cash register. (1) It was, logistically, an extraordinarily intricate job entailing six "master" keys, for variable numbers of copies respectively among them --and keeping each set of copies together with its appropriate master so I didn't have to try to sort it all out as one big pile of mixed/random keys when I got home. These guys carried it all out with infinite skill and patience, for which I am most grateful. (2) And, as usual, I always get perfect key cuts at this store, never once over almost ten years having to return for even the slightest "finetuning" of a sticky key --which is otherwise something one can reasonably expect to do... but not at Fratellone's-Woodbury. THANK YOU!

This ace hardware has always been helpful through my years of living in this neighborhood! And…read morethere isn't a lack of people that is willing to help. The selection they have is of wide variety.

I'm not saying you should visit Kendall's hardware simply because they have the two most adorable…read morestore cats in the world, but it certainly a good reason to do so. In world of large big box stores in Amazon, the local hardware store is more important than ever. It's where you can get advice, where you can find things easily, where the staff is always helpful. Kendall's is a wonderful store. I normally visit a different location so it's not aware of the store cat thing. I may need to visit this location more often. I stopped in For a few specific items and was immediately greeted and led to each of the items. It could not have been easier. The selection was amazing and staff super friendly. I love this store.

CUSTOMER SERVICE IS ALIVE AND WELL! I have never been disappointed with the service or the…read moreselection. Every time I have gone in needing something even as inexpensive as a replacement screw I have been taken right to the place where it is located and the staff finds the exact thing I need. This the first place I go and I rarely have to go any where else because they have what I need in stock.

So a few months ago while moving a friend dropped and shattered the firebox to my beloved 15yr old…read moreGreen Egg. I swung into Ace Hardware in White Bear to see if I could get a replacement. I tell the guy what happened and he's like, "We got you. No cost we'll order for our next shipment." I told him "No, we broke it and it's like 15 years old." He said, "It's OK we got you." Then this glorious beast recommended some new lump charcoal. Since I'm not, not going to listen to the advice of this backyard superman, I bought some. My firebox arrived. I loaded with new charcoal and proceeded to grill a meal that has accomplished something I never thought possible. My mother-in-law was silent for 15 minutes! 15 MINUTES! Couldn't believe it. Thanks to Ace in White Bear not only is my beloved egg back and glorious, but I now know what heaven is like. Bless you all....and keep saving lives.

This place is just absolutely amazing. My coworkers and I decided to check out this place before…read moreChristmas since it's all decked out for Christmas. The waiting area was decorated with a grinch theme. Looked absolutely amazing. We all got drinks and ordered a charcuterie board. Everyone enjoyed their drinks and the charcuterie board was enjoyed by all. It's for sure a must try place.

Perfectly executed speakeasy! Obsessed with the concept, the red light, the secret phrase, the…read moreamazing door/portal into cocktail heaven. Unreal drinks and lovely service. Cheers!

I had an unbelievable experience at Ace Hardware in Stillwater. I needed a specific bolt for my…read moreInsta360 camera mount on my bicycle, and the gentleman who helped me went above and beyond to find a solution. He was determined to help me, and thanks to his persistence, I now have the right piece. Without his help, I wouldn't be able to use the camera this weekend on my trip to Lutsen. Exceptional customer service like this is hard to come by--thank you!

No one wears a mask and no 6' distancing by employees... UGH... they walked right up in your space…read moreas if it's normal times. service was good but clearly they have total disregard for those with health conditions. I'll be waiting until the number of Covid 19 cases magically goes from 15 to zero before stepping foot into this air space again. Wow... so disappointing.

Have you ever had a weekend where you swear you were looking to spend spend spend? Today was that…read moreday. I grabbed a cart at the cart area as I walked in. I went to look for a rolling, plastic draw to keep supplies, lots of tape, bubble wrap, etc. Well, I went walking through to see everything. at his particular store address I had never been to. One man jumped out into the aisle and asked me if I needed help after greeting me cheerfully and kindly. I said, thank you, but I'm just looking around. I placed my purse in the cart and made sure it was visible. I was checking prices on my phone which I did take out of my clear to see purse to compare prices. Seeing that the price was cheaper else wear I continued to look at shelves. I did not see what I needed. I decided to check other stores in the area, so I decided to leave out of the same door as the one I came in and it also says also says to exit. I put my purse on my shoulder and thought should I leave the cart here for the next person at the door? No. I'll be kind and return it at the stack. When going out the door and alarm goes off. OMG! I thought my cart was stuck on the flat rug. I nearly push the back up trying to pull back and push a few times. Then , I noticed, the wheels froze at the doorway. Huh? I'm not even near the end of the property I thought. Until, one of the young ladies at the front desk runs over with some kind of remote and says, oh let me push this button. You're fine. Then, I finished returning the cart. I was upset. I did everything to let security see my purse. I practically walked in down the middle of the aisles. Empty cart. I was mad. I though I should not have to do this. Did the security take their eyes off me and decide to lock up my cart while I looked at items or when I walked in the door? I believe it was one of those. I know it was just for me, because when the alarm went off, a man walked right out the door with his cart and looked at my cart. I have to add, I am a black woman. Also, obviously there is a new way to stop grocery carts before people take off with the goods. I will never go there again. I did enjoy the enthusiastic guy in the back department in the middle. Thanks Sir.

I always find people to help and they do help. I don't understand the low ratings. I was in the…read morepaint section this last week twice. One young man even k ew what I numbers to Goff d what I was looking for. I've been in other area where I was looking for something and some would make sure I got to it. So yes it is a warehouse type business, but their employees do what they can to meet your needs and answer your questions

On 3/8, My husband went in to order carpets. His order was 3 cuts of carpet of the same color, and…read more1 cut of a different color. He was helped by 2 younger adults, and then a Manager name "Linda". Since this is considered a custom Carpet there is no refund, We order this understanding that HOME DEPOT would also meet their criteria. Wednesday 3/11 AM, we get a phone call " Sorry , your order is too big to delivery and you have to pick up? Can someone explain to me how can we pick it up ourselves if the order is too big for them to deliver it? PLEASE? 3/11 My husband calls, they say " Oh let just wait until it gets here - NO communication- whatsoever 3/13, My husband decides to stop into the store to speak with someone. We spoke to the worker at the carpet area, he calls for the Manage on Duty and we speak about the whole situation and he shrugs his shoulders like he can careless, Which annoyed the crap out of me! we, then were told they will have someone contact us. "LINDA" or Jennifer" told us the turn around time would be quick. 1. We get there and find out our oder has been changed from delivery to pick up Today is Monday 3/16- We have received no PHONE CALL, my husband calls and finds out : "JENNIFER" no longer works there!! WTH .. What kind of crap is this. He wanted to speak to a manage right away and was told "OH they are all in a meeting" they will call him BACK ! it has been a WEEK and NO ONE has called us BACK. We are done being nice! SERIOUSLY Please give us our money back! stop stealing PEOPLE MONEY, stop taking advantage of PEOPLE!!! I just want to say, First and foremost my husband and I have been nothing but nice about everything, We have been patient and HOME DEPOT's management TEAM have been nothing but Disrespectful and liars. You know maybe, if the MANAGER LINDA LEE, spent less time complaining about her worker to my husband she would have maybe did his order correctly and we would not be in this situation.. So unprofessional for her to tell him how stupid and incompetent the other 2 worker were that didn't help him correctly. WELL, LINDA you also did not help us properly and now we have lost $3800 dollars and HOME DEPOT won't call us BACK.. All I have to say is you guys need to make this RIGHT........ This is not what you do to your customers!!!! FIX THIS! We are at a point were we need help, If anyone knows how we can legally get the help we deserve please let us know. This is not fair at ALL!!!! We deserve a refund, we did everything right but HOME DEOPT DID NOT, if you can fullfill your contracts then you need to give people back their refund

I ordered a refridgerator on black friday and this has been the worst experience i've ever had with…read morean online purchase. I chose Monday, December 1st as the delivery day, as that was the only option. I took a day off of work to be home for the delivery, and scheduled a junk hauler to remove my old fridge same day in preparation. I received a text it would arrive between 7 am and 11 am the night before. December 1st no one showed up or called me about a delay in delivery. I called Home Depot around 1 pm, spoke to a woman, and she claimed there was a truck issue at the warehouse. This was no excuse for not getting any sort of notification or phone call. She said I had to wait until 8 pm in case the delivery truck driver was running behind. No one showed up. I called the next day and spoke to Christine and she could not tell me why it never showed up. She was the only kind and apologetic customer service rep I spoke to this whole time. She offered me $160 off and free install, then rescheduled the delivery for the 5th, said I would get a call to confirm later that day. I once again did not receive a call. I took the day off yet again to be at my house on the 5th and no one showed up. I called and spoke to Kensie.. Kensie should not be in customer service. She is awful and rude. She is short tempered and a liar. She said the warehouse promised to deliver my fridge on the 6th. I asked her to send me an email with the transcript from our call and she said she would. She never did. I cancelled my plans for the 6th and stayed home. Yet again, my fridge was not delivered. I called again and spoke to Mark, he said they added a crew to work on sunday the 7th to deliver orders that were delayed just like mine. He also refunded me shipping costs of about $80. Sunday rolls around and I still did not get my fridge. I called and they said it would be delivered on Monday and they were confused why I was told it would be delivered Sunday as the delivery company is not open on Sundays. I Once Again took the morning off to be home within the delivery window I was given and no one showed up. I called Home Depot and spoke to Santiago. He called the warehouse and had me on hold for over an hour. He could not get ahold of the warehouse and told me there was nothing he could do. I asked to speak to a Manager and spoke with Juaquin. He tried to call over to the warehouse but could mot get through. He opened a ticket for me and said he would reach out within 2 hours with an update. He never called me again. Cut to Tuesday the 9th at 4:28 pm I received an email saying my order was lost and they refunded rhe remainder of my money. No call, no offer to ship a new fridge, nothing but a 15% off promise. As if that makes up for not having a refridgerator for 9 days. I plan to dispute all of this and get the fridge I originally purchased at the black friday price, with the $160 dollars off and free shipping plus install like I was promised. This whole ordeal is outrageous and I will never shop at home depot again. They have the worst customer service I have ever dealth with. Do Not Give Home Depot Your Money.

Service and products you can trust. Such a well-stocked store it rivals Target. I needed to replace…read morethe license plate mouting screws on my car and was without a screwdriver and during street construction had to park 1+ blocks away. The associate helping me loaned me a screwdriver so I could get the proper replacements and be on my way with new plates. Made my day!

Beautiful plants and reasonable prices! So glad we found this gem! Our raspberries and blueberries…read moreare going to be amazing!

Every time I go in here I get excellent service. Today I went in to try to find a peg for my grill…read moredoor and they didn't have one so Bennett made me one that could take its place! It was very creative and very thoughtful of him.

My favorite hardware store by far. I have purchased larger items (such as a snow thrower) and many…read moresmaller items (an excellent flashlight among the more recent) over the years. A large operation. Always plenty of knowledgeable staff available. Highly recommended.

One star service, extra star for having what you need. Priced and service here are terrible,…read moreconsistently. Had been away for a long time as it has always been so bad but was back today and some things never change. There are other hardware stores nearby that are far far better.

They generally have that one part that you need, albeit at a higher price than Fratellone's, it's…read morecloser to home, so I was paying for the convenience. However, two years after my earlier review, staff are now condescending. I don't demand obsequious service---blunt is fine---but bigoted is not.