So there I was, lost in the sauce of trying to find replacement hinges for one of my kitchen cabinet doors. Just as I was thinking I would need to go to another store, Steve showed up. He's a mighty Menards cabinet guy who showed me exactly what I needed. Worked perfectly! Thanks Steve! read more

Before Menards, there was Knox Lumber, Budget Power, Builder's Square. Since the "Big Box" stores took over, prices have risen dramatically. It was only ten years ago, you could pick up a box of Ultra Blue drywall compound for six to seven bucks, now it's sixteen. Or a 12' sheet of 5/8" Sheetrock for nine bucks, now it's twenty five! but the CEO makes 400 times what he used to make! The Greedy Corporations have ruined the economy for the rest of us, so no five stars from me...... read more

Love Menards . I needed to buy a lot of river rock over quite a few days. I was going to order it online and have it delivered, but there was $100 plus delivery charge. I can't say enough about how helpful the crew was at Menards Maple Grove was over several days. There was a fellow with a beard that drove forklift and he so willingly helped me place these heavy rocks into my cart. He alsotold me I could get rocks by going to the service desk, ordering them and picking them up in the lumberyard, that was so helpful. Aldian helped me multiple times lift smaller orders of rock into my trunk. He was so polite and would not even accept a tip. Ericka was a cashier who even offered me her unopened bottle of water because I was so sweaty and hot from putting these rocks in the landscape . So many of Menards products are cheaper than elsewhere and these rocks saved me quite a bit per bag over any of the other stores. Never had a bad experience at this Menards. read more

From the front desk (customer service) to the guy I randomly grabbed to help me find everything on my list this store was SUPERB! Outstanding customer service. Can't wait to go back! read more

This is by far my favorite Menards store! I know where to go to do a quick trip if needed. Please don't renovate this into a two story store!!! I've done over 20 online orders and it's always hit or miss if you are going to have a positive experience. If I'm purchasing something out in the lumber yard, I purchase ahead of time online and skip needing to go into the far back corner of the store to order. (Because that's where the project/ lumber desk was moved to). This idea backfired when I purchased pavers and they didn't have any inventory (even though stated online). It took the outside crew 30 minutes to help us and then they called the manager over to switch colors for us. Instead of the outside manager helping us, he decided to panic about the inventory and where it was located and we needed to go to customer service to fix the issue ourselves. This was a pain. What should have been an in and out pick up ended up being there for an hour! The front desk crew are always AMAZING! They have gone above and beyond with helping with everything I need every time. Thank you! Even though there is always a line for returns. Be ready to camp out and wait. Overall my favorite store around... way better than the Home Depot and Lowe's that are in the area. read more

The absolute worst customer service ever. I've tried giving this place a chance time and time again and I've been consistently disappointed in the customer service. You can never find anyone to help you and when you do find someone they are extremely rude. read more

I like shopping here much better than Home Depot or Lowe's. Better prices, better staff. Better overall experience. Recently needing a ton of stuff for a complete bathroom remodel, I got organized and made a detailed list of everything I needed. I then took my list to both Home Depot and Menard's to directly price compare. They beat HD on nearly every item and I feel that I get more friendly and knowledgeable customer service here. Trying to find someone to help with anything at HD is like taking a metal detector to the beach; if you are lucky enough to find it, it's probably worthless. My favorite here is an older gentleman named Ray that mans the register. He is always there and is one of the nicest and friendliest people I've ever met. He is a gem and they should be ecstatic to have him on staff. Another advantage of Menard's over HD; a broader selection of goods. I think my last trip saw me walking out with a GFCI outlet, furnace filter, dog treats, a candle, sack of crispy M&Ms, spackle, and a tube of caulking. It's hard to walk through the store without finding a handful of things you may or may not need but end up buying anyway. A great way to lighten your wallet. The end. read more

Ok, so this is how displeased I am ... I literally downloaded yelp again to voice my displeasure and utter shock in horrible customer service... MENARDS THIS IS NOT THE FIRST TIME!!! The "Yard Loaders" or absolute lack there of, is horrible and inexcusable!!! Customers first should not have to ask for assistance, if there are paid employees back there... But We not only received ZERO HELP, TWO EMPLOYEES.. One on a forklift and another standing there, literally watched myself and another buddy load 100 20ft pieces of rebar ourselves!!! As it started to rain on us, no help was offered... I will NEVER give another penny to MENARDS in my life... Home Depot and Lowe's it is!!! read more

I purchased a lawnmower from the maple grove store for a gift. My son opened it and could tell that it had been used and was a returned item. I brought the lawnmower and receipt back to the store expecting to return it for a new lawnmower since that's what I paid for. I was told that they would not take it back because it was used. I explained that this is how I had bought it but they refused to exchange it and kept telling me to go get it fixed. I don't even know if it works or not because I never operated it. I'm very upset for paying for a used item and then having employees refuse to make it right. I paid for a new lawn mower and got a used one. I will shop elsewhere from now on. read more

Don't waste your time with pick up. You have to walk thru the entire store to get to I pick up location & still go thru the checkout. Reason for pick up is the convenience of running in and getting out. Not Menards. No easy,fast about it. Oh and they charge you to pull the items. read more

I would not recommend working for Menards in Maple Grove. Not a good environment at all! Management is totally to blame too! The management is not supportive of their employees. There is favoritism among some of the management and staff. Some people have to do jobs that others do not. For example if you are a cashier and a male you are expected to go bring carts in from the parking lot while female cashiers can just stand at their register. The management is not supportive of work based learning programs. I can see why, they do not want to help the community/schools because they do not support student learning. I have worked with various employers over 20 years and this is the first place I have encountered not supportive of young workers. I would NEVER apply to work here, they are discouraging young workers by being unfair and discriminatory. David Finnegan is the manager, whoever put him in charge must have been desperate! read more

Bought a performax 4 1/2 compqct circular 5.8 amp saw. Ad stated with. Laser Guide bought and No laser guide iook back out of stock went another Booklyn park store out of stock after talking to dept guy said zN Laser guide. Blatin false advertising of this item read more

I like Menard's overall but this one is my favorite. People there are helpful and knowledgeable in their areas. They frequently will walk me to the location of the item I am looking for and help me discern which item to purchase to make my project a success. If I do have to make a return For any reason, they make it easy and they are friendly about it. Thank you to all the staff at Menards, you've been helping me for years! read more

I can't stand the time that is needed to collect , and lack for control Menards has on the 11 % rebate. I sent a rebate in, and it is not showing up. Menards can not give me the tracking number and since I sent that part of the receipt (with confidence) to the rebate center, I guess I am out of luck... ( It is not showing up under my name. ) 11% off hahahah .... sure!! Just give the 11 % off to your customers. The rebate is just hoping your customers wont take the time to request the rebate. read more

I contacted the company offices and they were extremely helpful. They gave me the general managers number and helped make things right. I was able to return and upgrade the saw. Thanks! I will continue coming here, especially for their lumber section. read more

I called Menard's at 4:11 PM to make sure they had the time-delay fuse I required. The guy who assisted me was pleasant and helpful. He looked up the part number, went over and insured it was on the shelf and told me the price. I regret not getting his name but that was my error. I also should have asked what department he was in. I was so excited that the part was in stock that I went right up there. I went to the service counter and asked where this part was located. After a lengthy delay, they came back and told me it was something they would stock. I explained that I already called and was assured they indeed did carry it. They asked around a bit more but I just walked away since they really didn't know what they were talking about. (This is one of the main reasons I deducted a couple stars). I walked in until I found another employee and asked about the 20 Amp time-delay fuse. Mary Connell brought me to the part and helped me find exactly where it was on the shelf. She probed further to make sure we were on the same page and helped me understand more about the unit I needed the fuse for. In fact, I ended up purchasing a different part than the one I originally called about. She told me to check the fuse box in my garage to see if I actually required a 20 or 30 Amp fuse. The guy who came out and serviced my unit last year gave me a 20 Amp fuse. She didn't think that sounded right and told me how to verify this at home. When I came home and checked. She was right. He provided the wrong fuse and that's why the fuse kept blowing. The 30 Amp was the proper fuse. I appreciate that she took the time to REALLY help me, by asking the appropriate questions and then teaching me a little something along the way. I give ***** (5 Stars) to Mary. After that experience I was so happy I needed to make sure Menard's knew what a valuable employee they had on their hands and called at 6:47 PM. The manager I spoke with sounded unenthusiastic when I told him how pleased I was, so I figured I would write an online review. (Another reason the overall review wasn't a five star review) I've been there before and I'll go back again, but employees like Mary are what bring customers like me back to Menard's instead of the competition. read more

I frequently shop at this store. Lately I have been there alot and Have received a great amount of help and advice from Mike in plumbing and Ron in building materials. Keep up the good work Menards. read more