We were very, very happy with the quality or the stone, the service we received by all of the…read moreemployees including the installers and the price was comparable to other stone suppliers in the twin cities. Our sales person, Kim, rocked it! She showed us a high degree of knowledge, very helpful to us non-design / non-contractor / home owners. She never made us feel insignificant throughout the whole process. Kim even responded to my phone call when she was on vacation and was able to move our install up 5 days during a very busy season. She worked with us to optimize our design and stone usage. When the installers came they notice that not all of the cabinets were level and could jeopardize the stone performance over time. So they made a call to the store and the installers were able correct the cabinets and finished the install all within the scheduled time all while I was out of the country. Before the install, some people told me about the stone they purchased through discount centers and I felt like I made a mistake. Well, the customer service, care, and craftsmanship told me I made the perfect purchase. Thank you for a fantastic experience and beautiful stone counter top. ken

Extremely disappointed with the service and product quality from Stone Source. I experienced severe…read morecommunication issues, unreturned calls, and major delivery delays that completely disrupted my project timeline. To make matters worse, the material delivered did not match the samples we selected, showing poor quality control and zero accountability from management. I expected much higher professional standards for the price. Save yourself the stress and money--look elsewhere for your tile and stone needs.

I have come to the outlet store multiple times over the years…read more My last project was where I had a shower stall wrap around thingy (plastic) was my shower wall above a tub. In the demo, I found they had stuck one on top of the other. It's a duplex and it was some janky work. I took those two out, put up new sheet rock and put in some Italian tile with some glass tile accents. I also included a "niche" so the shower now has a spot for shampoo, conditioner, etc. My tile cost $69.00. The niche? A formed piece of plastic? $75. This outlet center always has changing stock so what you see, you may not find again but if you have any ounce of creativity, you can create something. If you don't, the lady who has been there forever is so dang helpful! This last purchase was to put in a tile accent over a new stove we bought. Now the prices aren't like they were with that shower install but we still got a great deal for that small area. $30 I think? A great deal with tile that I don't see at your usual box store. Anyway, if you haven't been and have a project coming up, it is definitely worth checking this place out.

I went to the outlet center today trying to find pencil trim to match a very hard green color and…read moreCassie helped me out. Not only did she show me the right trim IMMEDIATELY - she helped me calculate how much I needed for the entire renovation project. She is a gem and the place was a life saver. 10/10

Wow - so rude! Saleswoman talked down to me like I was incompetent and then when I pointed to a…read morecertain tile and asked what size it was her response was "I don't know." Isn't it your job to know? 0/5 would not go back.

One sales person worth talking to here. Her name is Dabryn (sp?) and she was uber helpful…read more However, while trying to work with Dabryn, another salesperson (name?) told me that she (name?) was the rep for my designer and I would have to work with her (name?). She proceeded to be as unhelpful as she could be and I simply gave up. Later, my designer told me her design house no longer works with MTS because of this particular rep who is rude and unhelpful. I totally get it. Dabryn was SO SO helpful. I cannot figure out why on earth this woman (name?) has a job. If the owners want to know who this salesperson is, contact me and I will provide enough detail they can put it all together. She was truly awful, or perhaps thought my job was too small for her liking, but according to my designer, this sales rep has enough of a reputation, designers at her firm choose to go elsewhere in order to avoid working with her. So, my advice is if you go in here, ask for Dabryn. She is helpful and if she doesn't know an answer to a question, will try to figure it out.

I'm doing a remodel, and my Interior Designer recommended ProSource. I could not be more pleased…read morewith the service that I got. Brenda Miller is the person that I worked with. She did not try to "sell" me, rather listened to my needs and provided options. I purchased floors, backsplash, counter tops, marble for my fireplace wall and kitchen & bathroom hardware. She was really clear with communication regarding timing, shipping, etc. I can absolutely recommend ProSource for any remodeling needs!

I was looking for a hardwood product for our main level. Someone suggested checking out Prosource…read more I was so very disappointed with the service from the moment I walked in...They ALL acted like they were doing you a favor to help you. Very nice product, a little more pricey than most places though. They "assigned" me a sales person and I went forward with choosing flooring and ordering flooring. Through the whole process it was an extreme challenge to ever get in touch with my "assigned" sales person! Because of a mistake by one of the installers I got a bid from, we ended up ordering too much flooring! (no fault of Prosource) However, when I asked if I could return it, they were quite nasty. My sales person did not return my calls. I eventually went into the store and was told that I would have to pay a restocking fee. I understand that is the policy but it was the way I was treated. I will never, ever do business here again and would never recommend them. When I expressed my concerns about lack of contact to the manager, he told me they were very busy! HMMMMM!!! Too busy for customers I guess! I still have the excess flooring and am still awaiting a call back! (it has been about a month and 3-4 phone calls)

Emser Tile has provided my company with the highest quality of natural stone & porcelain, floor and…read morewall coverings, that i have seen in my 15 years of setting tile. I use Emser Tile for bulk material purchases as well as in my own home. Today was much different than my usual pleasant and above average encounter with them. They have shown kindness and support to the community in which they inhabit and have surpassed any and all reasonable expectations one should have of their tile supplier. { I stumbled upon an individual who serves his community and offers his home and resources to aid people in maintaining good mental health as well as helping individuals stay free of substance use. This individual does not have a lot of money and does all of this from the kindness of his heart, in other words just to help people. I took it upon myself to replace some broken and/or missing tiles within his kitchen, to remove the potential trip hazard in varying floor heights (he is 90 years old). } I contacted Emser Tile assuming at the very least they would have a suitable product for the replacement. Emser Tile, when hearing of the cause immediately told me to come down to the showroom to see if they had some sample tiles that may be of use, to which they would just give me to help out. Emser Tile personnel went wayyyyy above and beyond to then offer me use of their discontinued tile supply, to be able to redo this person's entire kitchen floor! (which likely hasn't been done in the life of the home) (I will be providing before and after pictures upon installation) Everyone i have spoke to in regards to your generosity has been absolutely ecstatic and very appreciative. Not many businesses show kindness and care for their community, but Emser Tile does and that should known. If you are considering to purchase tile, you should use Emser Tile. If not for the quality of their product's alone, for the insurmountable customer service you receive when you are there. Saying thank you for the level of service i have received seems insufficient, however i hope it will do. Sincerely, Tom @ Adept Stone and Tile

I know I am not normal, but I love color and this place is a sea of neutrality. A very nice woman…read moregreeted me and showed me the color they did have but it was very limited. I can't comment on any prices because I was not there long.

The sweetest woman helped me here. I was on a budget so she told me to not even go in this one…read moreroom. Not in a mean, snotty way either just in a "I want to keep you on your budget" way. I am into colors and they had colors galore, some even in my budget! She sent me home with two samples but my husband didn't go for it. So bummed!

From the owner: RBC Tile & Stone was established in 1959 and is the only independent wholesale distributor…read moreexclusively serving the Midwest. RBC Tile & Stone continues to set the standards for style, design, & attention to the demands of its clients both residential & commercial. Call us today for more information.

Even though Rockler is part of a national chain with an impressive online catalog, visiting their…read morestore in person is an entirely different and better experience. What sets this location apart is the staff. Every salesperson I spoke with had real hands-on experience in woodworking. It's refreshing and reassuring to talk to people who've actually used the tools and techniques themselves. They've made the mistakes, learned the tricks, and are happy to share that practical wisdom. The team is also impressively knowledgeable about the nuances of the equipment they sell. Whether you're asking about routers, lathes, or the latest in joinery gadgets, they can break down the pros and cons of each option with insight you won't get from just reading product specs online. That kind of expertise is priceless when you're making a tool investment. As you can see from my photos, the store is well-stocked with a wide range of tools, hardware, jigs, and supplies for all skill levels. And if they don't have something on hand, the staff is quick to check their comprehensive catalog.

While my recent visit didn't lead me to buy anything, I really appreciated the time that the…read moreemployee I spoke with spent sharing where I might find some decorative paneling I was looking for. He also shared a few options to make my vision happen with different trims and router bits. He shared some names of lumber yards that I might find the exact paneling I was hoping for - I really appreciate that info and that he was supporting the other local lumber/woodworking businesses. For sure will be back for future projects since I really liked the ethics and friendliness here!

We had water damage due to a frozen pipe burst. I contacted my insurance, USAA, who contracts…read moreUngerman. We were contacted quickly by Ungerman and they came out immediately to mitigate the damage, Melissa and Mike were awesome getting thing situated and getting the burst pipe sealed off and getting our water back on, I can't say enough of those two. From there on everything they said would be done exceeded our expectation . I highly recommend them to anyone with damaged property. Sincerely, Mike Wells

Unfortunately we had another water event at our home this year. This time it was in our basement. A…read moreline on our water softener failed. That sent a lot of water into our newly remodeled bathroom, hallway, and laundry room. We had recently been inspired by watching Renovation 911 which is a new renovation show on HGTV based here in MN. It was this inspiration that led us to contact them. Aaron came out right away and accessed our situation. He advised us that the water had gone under the floor into these other rooms and hallway. Aaron was able to remove our sink and floor in the bathroom, pull up some carpet and cut out some drywall. He then set up fans and equipment to start the drying process. I believe her name was Kathy, then came out a few times including on the weekend to check the status of the drying process. Once everything was dried, I advised Aaron that we would like their team to also handle the rebuild. Aaron referred me to Drew who contacted our insurance agent and assigned our file to Mark G. This is where everything went downhill. For the next 30 days, 30 days, I emailed, called and texted Mark. Sometimes he replied, sometimes he didn't. When he did, he would say that he was waiting for something from our insurance. So I would call my insurance agent, he advised me everything had been approved. I would then go back to Mark who said he still was waiting for information. After 30 days of confirming with our insurance and repeated attempts to contact Mark, we figured they had other projects that were more important. I again contacted my insurance agent and requested that the approved amount be sent to me. I then advised Drew and Mark that we would be going in a different direction. We did our own research, and about two weeks later we had the carpet installed, the bathroom floor, sink and vanity installed, and the drywall completed. Clearly it seems that our business was not important to them, however we are very thankful to the companies that cared enough to help us complete our project.