Very easy to work with ... great showroom and inventory. I've worked with multiple different…read moredesigners at the store ... all talented and pleasant. And the have all the product and know how to help get the job done.

We strongly discourage future consumers from doing any business with Tile by Design. We're sharing…read moreour experience so that other consumers do not find themselves being taken advantage in the way that we have been. Tile by Design does not disclose either in writing, verbally, or on their website if specific tile is special order/non-refundable. When we placed the order for our tile, we specifically asked if the 10% overage in square footage was returnable. A Tile by Design employee told us that it was in fact returnable. Additionally, none of the paperwork we receive, including the receipt, said that the tile was special order/non-refundable. After receiving the tile, we discovered that it was full of scratches, divots, pin holes, air bubbles, and chipped edges. When attempting to return the tile, they would not accept. They told us the only way we could return the tile was if we paid for a shipping and restocking fee, which resulted in 40% of the overall purchase. We even offered to share the return costs by suggesting 20% each and they refused. Their lack of integrity for both the quality of their product and treatment of their customers is unacceptable. We encourage all consumers to take your business elsewhere.

Quality product. Fair price and excellent customer service. I could not be more satisfied.read more

We couldn't be more pleased with our experience. The countertops were perfect and the service was…read moreoutstanding. I tired a big box store and a "designer showroom" before heading over to see Gabie and Egor. The selection, design assistance, and installation was 10 out of 10. The quality and price were far better than the big box and bougie designer chain. If you want a good experience, go see them.

AMAZING Service & Product!!!…read more We used CBL carpets to install carpet at a house that we were getting ready to sell. I was looking for inexpensive carpet to be installed quickly and had been to both Home Depot and Lowes. I was SO frustrated by the lack of knowledge of the store employees and stressed about having to make an appointment with a 3rd party, potentially get an asbestos test and not fully knowing WHEN everything would be completed. I mentioned my situation while at a luncheon and 2 separate neighbors suggested I call CBL. Boy am I glad I did!! Not only did CBL have a much better quality and color selection of quick install carpet but Frank, one of the owners, came out to measure and provided a quote. The quote was very similar in price to the big box stores. Carpets were installed by a super detail oriented team within 5 days of my original call. Everything was perfect! Then the rains and warmer weather came and the basement flooded 3 days after our carpet was installed. Frank and his team went way beyond anything I could have imagined and offered to come and pick up the carpet and bring it to their warehouse to dry out. The team is now ready to reinstall when we are sure basement is dry. I will forever be a CBL customer and will continue to share my awesome experience with anyone who will hear me. This is the kind of personal service one can only dream of these days. Thank you CBL!!!!

i very much enjoyed working with CBL Floors for a lower level remodel. I made a fairly large…read morepurchase, 4 rooms of carpet, hallway and stairs. They are very professional and knowledgable about flooring. I made at least 5 trips into the store for color selection and sample check outs. They came out to my home to help me finalize my selections. They even offered help with wall colors too. I think the pricing is fair comparing CBL to the larger big box stores. The main difference is that this is a family owned business and it is clear that their customers come first. I would not hesitate to use them again. I am now in the process of looking at their selections of blinds from Hunter Douglas. I highly recommend this company.

The worst customer service experience we have ever received. They are not friendly at all In fact I…read morewould say very rude. Three mature adults sitting at counter doing absoltely nothing and offered no assistance. Not even a welcome greeting! The lady brought us back to the tile after we approched her and never came back and asked if we had any questions or needed help with selection. Do not waste your time going there. Go somewhere else where they are helpful and friendly And appreciate the business.

Rude people working at the store, the lady at the front showed us to the back and didn't answer any…read morequestions. We then waited in the store for 30 minutes hoping someone would help us and they never did. This should have been the sign to not get a countertop here, but we still went through our contractor and picked a stone and could not be more unhappy. The MSI quartz is not good quality whatsoever, if even a pan sits on it next to the sink it leaves a mark and you have to sit and scrub for 20 minutes to remote the mark. It's going to be incredibly hard to cook in our kitchen with such an easily stained countertop.

We live in a townhome and never had enough "places" to put our "stuff" so contacted Closet Factory…read moreabout building some shelving in our living room. We settled on this shelving built into a corner by the fireplace. We just love it! It fits in beautifully as though it was part of the original woodwork in our TH, thanks to the designer. Good quality materials, and the installers were pros!

They did a fantastic job on our garage remodel. They took the time to explain all the various…read moreoptions available for the different things we needed to set up and store in there. They had a lot of great suggestions that we would not have come up with on our own. They really helped transform the space into an organized, clean and functional space. Everything turned out great, and the pricing was very fair as well. Highly recommended!

We recently had our kitchen countertop replaced and got quotes from multiple companies. Nature's…read moreStone gave the best quote and was very clear on their communication and quote. We worked with Cristine to get our quotes and installation scheduled and she was very helpful. She was very patient while we were selecting the stone and the options. They give you calls as the process makes progress. The first appointment is where they come in and measure your kitchen Countertops using laser to get the accurate measurements. The technician came on time and was very professional. The next appointment is the actual installation. They gave me a call and gave a heads up that the since the stone was too large and if it didn't go in, they might have to take it back to their site, cut it and bring it back. I liked the fact that they gave me this heads up. We had 4 technicians come over to bring the stone inside and they were very thorough in their job. The final installation looks great! I strongly recommend them.

Our visit lasted less than three minutes - rude from the first to the last second!…read more We arrived at 4:35 PM and the first thing we were told was that they'd be closing soon (at 5 PM). Showed them a sample of a countertop we liked (we brought it with us) and the guy - who never did even stand up from his desk - said "nope - don't have one like that" (it was white stone with a bit of gold veining - he didn't even suggest an alternative). Finally when we told him it was for a powder room project he told us that the minimum order was $800. At that point it was crystal clear that he wasn't interested in helping us - HUGE mistake walking in. Anyone with a smaller job should steer clear! It's really easy to see why more and more people go to the "Big Boxes" for things like this. Thankfully American Granite is 100 yard's away!

This company was referred to us by the Tile Shop in Maple Grove, MN. We needed to have someone…read morecome in and grout our bathroom. As with other reviews of this company (see google) I experienced the same situation. Zenon (the owner) comes off very sincere while he is selling the job; however once you have paid him, that's over. The person he sent to do the job could barely speak English (that was the first challenge). He could never tell us when he was going to show up or not, he would just show up "whenever" to do the job (just like the other google reviewer experienced). We had colored grout installed. After it was put in I noticed there were areas throughout where the grout was white and not colored. I called Zenon numerous times to address this. He finally showed up and looked at the work. He indicated that the grout was installed incorrectly and that he would get me scheduled to have it redone. It never happened. I called for 3 months. He would answer and tell me he was: just getting on a plane, was out of town, would call me back, etc. I finally told him I was going to take action, he said fine do what you want- and his last comment to me was unbelievable, he said, "did you really think I would come back and fix this, I never do." STAY AWAY FROM THIS COMPANY - TERRIBLE WORK- UNPROFESSIONAL.

Great work. Great service. Had a minor issue following the repair (due to house and climate issues…read more- not the work done) and MN Regrout called us back promptly and scheduled a repair quickly with no additional charge to us. They stand behind their work.

After the fantastic job they did with my Granny's condo, Value Plus Flooring was the first company…read moreI thought of when it was time for me to do my own place. I was thoroughly impressed with the entire process, from the initial consultation through the installation. Value Plus Flooring took the time to ensure that I got exactly what I needed and wanted for my home. Everyone that I worked with was highly knowledgeable about the products and helped me choose the grade of carpet that was right for me. I loved that they thought of all of my options for the different areas of my home and provided multiple estimates. Dave also kept me informed about timelines. The installers were also great: efficient and thorough, tidy and friendly. I got some pro tips for how to keep my new carpet looking great. Thanks, Jorge! I 100% recommend them! Edited to add that I appreciate the ultra-convenient payment process; such a friendly office staff!

I had a woeful experience. Steer away from this company as they do not take the ownership of fixing…read morethe issues and/or the cost associated with fixing. The LVP installation was done on 8/21/17, issues found afterwards and reported. Finally I got an appointment today (9/15) with THE contractor/representative (name left out for now) to meet and discuss, however he claimed that nothing was wrong. He foot-pressed on the pop-out-plunk and called it good. Here are a few pictures to show the condition after they "finished" the project. No transition pieces, gaps everywhere, carpet threads on trim, dirt and dust everywhere, popped-out plunks, etc...which left me in tears when I stepped in the first time after the project. Help