Probably one of the worst workmanship's around (they get a 5 star for their "bad" workmanship.
The process of the order in the beginning was actually fantastic; that's cause they wanted my money so of course, that's to be expected.
The issue started after the installation was complete.
You see, a professional in a business of this nature would:
a. Complete the installation.
b. Do a complete observation of the work they have done to make sure it is to the best of their ability.
c. Ask the customer to take their time and see if they are satisfied with the job
For my installation, after the workers left I noticed several "scratches" on my granite, poor calking or whatever the heck they call it between the counter and the wall was so poor and the leveling between the pieces of granite was slightly off (you could feel that with the move of your hand.)
A sensible person who cares about the customer would want to make sure they complete the job well in the first place. Well, mistakes happen (God I make so many myself.)
The key is how you correct those mistakes. Poor (or rather worst) customer service and arguing certainly doesn't fix the mistakes but will aggrevate your customers.
Ling Ling, the owner (that's what I was told that she is) sent a person to "correct" the problem (which I think should never have been there in the first place.)
He supposedly "corrected" the problems and left.
Well, he certainly DID NOT correct the issues because there were still scratches on the granite and the caulking was still bad in some parts. I'll give him one thing; he finished half the job of corrections.
Yet not satisfied, I got in touch with the company again. This time, they sent a person to again "correct" the remaining problems followed by Ling Ling.
Ling Ling first of all needs to learn how to speak to customers. Your company exists because of your customers; not the other way around.
She blatantly told me I was a "difficult" customer. I would like to correct that; I strive for perfection and that was what I was promised. All I was doing is requesting in a very nice and patient manner to get that "perfection." What I really got was a half arsed attempt to get a "decent" job done.
To make matters worse, Ling Ling told me if I got her two customers who would purchase some major items from her, she would give me a break on my job.
In summary:
I was sold a great piece of stone which was somehow less than perfect when it got installed.
The installation was flawed and not complete.
The corrections were not made to my satisfaction.
I was told I am a "difficult" customer.
I was asked to provide 2 customers to get a break on my purchase.
Till today, I have an imperfect granite counter.
I was charged 100%.
If you use these guys, do so at your own risk. read more