Love this store! Amazing customer service! They always have exactly what I want and they deliver…read moreand set up. I went in on Friday for bunk beds and they were delivered and set up on Tuesday!

Love this place! So polite and professional. Take your old furniture and you don't pay extra for…read morethat or delivery. Customer service is amazing.

We have purchased a few items from H&F over the years, most recently 2 custom chairs *March 2026…read more Carpet in 2 different rooms in ~2022. They are always so helpful and easy to work with. Down to earth, Salt of the earth People you will ever meet!

We have shopped at H&F for many years. We have purchased flooring, furniture, etc. Everyone…read morethere is friendly, knowledgeable, accommodating, and helpful. I would highly recommend H & F to anyone who wants a quality product, and great customer service.

We had a question about our malfunctioning love seat. Paul made a house call & solved the problem…read morein less than 5 min. He was prompted & courteous.

Mike Young is one of the nicest salesman we have ever dealt with. He is knowledgeable and very…read morepolite. We have bought other furniture and mattress from him. We like dealing with him.

Very helpful staff, very reasonable prices, and good quality by the looks of it. Welcoming team…read moremembers in a comfortable setting.

Good service. Good communication and delivery personnel were very accommodating and friendly.read more

The furniture here is beautiful and well made. You'll find items actually made in the US, which is…read morenice to find. We bought a dining set recently and had several issues. First, they ordered the wrong table. We didn't find out until it was delivered and realized they ordered the standard height instead of the counter height. They ordered us the correct table and left us the incorrect table so we at least had something in our dining room. However, it took about six weeks to get the correct table. Then when they delivered the new table, they didn't have any felt pads for under the chairs because they had run out on the delivery truck. It ended up being an extra run to the store for us to purchase them, even though it should have come with the table. In the end, we got the table we wanted but with plenty of hassle. Update: Due to the personal follow up by the store manager, I'm increasing the rating to 4 instead of 3. The customer service has been nice and they admit there were issues with our experience and they plan to make improvements to their process as a result. They have made an effort to make it right with us as a customer and earn our business in the future, which we appreciate.

A friend suggested I try using a consignment store to sell some unused furniture. I stopped by…read moreBoxruds a year ago, just after Tamara and her daughter, Sara, took over ownership. I was so impressed with them and their visions for their new venture. I brought over a few furniture pieces and even a few rugs. They were all sold within a month!!! It is such a fun store to just browse through you never know what you will find. I would definitely recommend Boxruds for both selling items and finding new "Treasures "!!!!

Every time I walk in here I find something that I love! Beautiful high quality pieces can be found…read morethroughout. Absolutely love this place. I have purchased several items from here and I have been so impressed with the entire experience. I'm so excited to go back again! This is a must stop destination.

The furniture is top notch high quality. Sales/service is friendly and low pressure. A bit pricey…read more-- but for long term ownership, worth the investment.

A Disappointing Experience with Borofka's Burnsville After Years of Loyalty…read more My husband and I have been going to Borofka's Furniture in Burnsville, MN for many years. Throughout our visits, the sales staff were consistently pleasant and professional, which is why we were excited to finally make a significant purchase in September 2025. The Promising Beginning We had previously spoken with store manager Martin Thorpe and were genuinely impressed by his professionalism and attentiveness. When we returned in September, we were pleased to see Martin still on staff and looked forward to working with him. He exceeded our initial expectations by visiting our home to assess our living room layout personally, then returning to the store to prepare a thoughtful presentation tailored to our needs. We appreciated his approach and went home to carefully consider our options. On September 23, 2025, we returned to finalize our purchase and select materials. Throughout this process, Martin was polite and reassuring. We were so impressed that when our daughter expressed interest in purchasing furniture, we enthusiastically recommended Martin. He welcomed the opportunity to help her and asked her to visit the showroom. While scheduling conflicts prevented that visit from happening immediately, Martin was understanding and gracious about the delay. During the sales process, Martin made a specific commitment that gave us confidence in our nearly $10,000 investment: he assured us he would personally attend the delivery to ensure the furniture was arranged according to our agreed-upon plan. Where the Experience Fell Apart The initial six-week delivery timeline was extended by a couple of weeks due to high order volume during a promotion--an understandable delay that we accepted without complaint. However, communication became increasingly problematic. When my husband stopped by the store about a week before Thanksgiving to check on our order, Martin mentioned the manufacturer was slow to respond and communicated only via email. He promised to update us but never did. After Thanksgiving, we finally received a call--not from Martin, but from another store employee--informing us our furniture was ready for delivery. We scheduled the appointment, naturally expecting Martin to honor his commitment to be present. The Delivery Day Disappointment The delivery team was exceptional--respectful, professional, and clearly experienced. When I asked where Martin was, they were as surprised as we were. They had no information about his promised attendance and no floor plan for furniture placement. A call to the store revealed that Martin was on vacation and apparently knew nothing about being present for our delivery. What hurt most wasn't that Martin took time off--employees certainly deserve vacations. What was deeply disappointing was the complete lack of communication or planning. Martin never: Informed us he wouldn't be available Arranged for another staff member to fulfill his commitment Provided the delivery team with our floor plan Followed up after the delivery The delivery professionals handled the situation admirably, sharing their experience and suggestions to help us make decisions Martin should have guided us through. They clearly felt as uninformed as we did. The Aftermath and Our Current Feelings Since delivery, there has been zero follow-up communication from Martin or anyone at Borofka's. No check-in to ensure we're satisfied, no acknowledgment of the broken commitment, no attempt to make things right. This experience has left us feeling like we were valued only until the sale was completed. Once our nearly $10,000 was secured, we seemingly ceased to matter. For a store manager--someone who should exemplify exceptional customer service and set the standard for their team--this lack of follow-through is particularly concerning. Our Perspective Going Forward We want to be clear: the furniture quality is excellent, which is why we chose Borofka's in the first place. The delivery team was outstanding and did their best in a difficult situation they didn't create. However, we are now reluctant to: Return to the Burnsville location for future purchases Visit other Borofka's locations, despite knowing one manager's behavior shouldn't reflect on all stores Recommend Borofka's to friends and family When a store manager treats customers this way, it raises legitimate questions about how the rest of the staff is being trained and what standard of customer care the company values. What We Hope For We hope other customers don't experience what we did. We hope this feedback reaches leadership who care about customer relationships extending beyond the point of sale. And we hope that in an industry built on trust and significant financial investments, companies will prioritize the follow-through that turns one-time buyers into lifetime advocates. Rating: 2/5 Furniture Quality: 5/5 Delivery Team: 5/5 Sales Process: 3

The store is very clean, everything is neatly displayed to look through. The people that work there…read moreare very friendly and nice that it makes shopping there very enjoyable. I'm thankful that we have this store in our town.

We love to shop at the Wise Penny. They have a wild variety of merchandise and we always find at…read moreleast one 'treasure,' a kids toy or puzzle, clothes, kitchen item...whatever! Everyone is nice and I bring my donations here rather than Goodwill as their prices are too high considering their merchandise is free to them! Plus, I believe the profits might actually go to a good cause.

Just browsing with a friend who needed furniture and ended up getting this real marble fireplace…read morefor my home as well. Super easy to order and they were great. They offer delivery and set up if you need.

BUYER BEWARE: The sales person lied to us about the guardian warranty for our furniture. Don't…read moreever buy it. It's a complete sham. Our furniture got little ribs in them while we were moving, and they won't even cover because apparently there's a clause that you can't move from one house to a different house are you serious so people aren't allowed to move . the manager will not refund my warranty money even though they won't cover the warranty I paid for out of my pocket. and they lie to get you to buy it and will give you attitude, HORRIBLE CUSTOMER SERVICE I'LL NEVER BUY ASHLEY AGAIN.