If you buy from this store and it comes defective, you are on your own to try and get help from the…read moremanufacturer. We spent thousands here when we moved into a new place. The expensive dresser came with a broken latch on one of the doors. We went back the same day we delivered and set up our new furniture, and we were told there was nothing they would do, we had to call the people who made it, send them a picture, blah, blah, blah. Since when does the customer have to take time and money to fix someone else's mistake? The gal who sold us made a nice commission. These people should go into politics, screwing people for profit. Funny thing is, it is probably a $2 part from a hardware store. They would rather have bad reviews and word of mouth stories than actually have a satisfied customer. Had we known this is how they treat their customers, we'd never have purchased anything from them. Don't make our mistake.

I received a message from this company's customer service department on Monday, with a request to…read morerespond quickly. It was a response to my review. I responded Monday with the explanation that their company's error caused me to not receive my living room chair when I had assistance. Today, Friday, I picked up the chair on my own. No reply from Customer Service. Repeated disappointments from this company!!

Huge selection. Great location. Ample parking. Friendly service. Good prices. Clean store.read more

This is a very awesome place to shop! You can find all kinds of antiques here plus a whole lot…read moremore. The prices are very reasonable too! Love it!!!

Loved the way the thrift shop app pointed us towards value in the areas we were interested in!read more

This was the most amazing thrift store I have ever been to in my life. It is worth going out of…read moreyour way to go. Great prices and fantastic items. Also, Jan was a gem, such a sweetheart!

As a result of my review on Ashley Furniture Home Stores, I was contacted by a kind man who was…read moreinterested in helping me - finally! He looked into the issue and offered me a credit on my account towards the piece of furniture that was the issue. I have received the credit, I am happy with it, but mostly I am happy that someone finally heard me. I am impressed with Harold at Ashley Furniture Home Stores.

We had a horrible experience with customer service after our Ashley-purchased power love seat broke…read morefor the 2nd time. (Our parents' and grandparents' furniture lasted for DECADES or more-?) Ashley strung us along for 6 mos. Three new motors were delivered to our house over 6 months. A repair person came 3 times. This required us to rearrange the family room 3 times--wrong motors sent each time--then put the room back together again each time. When our new love seat was purchased, the right side motor worked for about 5 days then quit. Ashley did make that right by sending a repairman out to install a new motor. We appreciated that. The Customer Service Rep in this case stopped communicating with us for awhile, ignoring our emails. As this continued, she started responding again. Her tone was becoming sarcastic, dismissive. She recently ended our email string with ..."there is no way we would be able to give you a new loveseat...Have a great day!" Now, silence.... Contact with central office was deflected, we were told to take it up with the local store. But when we contacted the local store, the woman seemed clueless. She finally looked through her computer and found a note saying a new motor had been ordered for us; should be arriving in a few weeks. This is classic "pass the buck" technique; sending us in circles. We were always willing to pay for the new motor and service; we knew it wasn't under warranty. We even paid for the first motor that didn't fit. They kept ordering the wrong parts & sending repair persons with no results. Not fair to the repair techs, or us. We just want our loveseat fixed! The motor died Feb 2018 after 7 years. Can you imagine buying a brand new car, driving it 7 years and it dies? Then having the auto dealer and/or manufacturer string you along for 6 months, then saying they can't fix it? We're disappointed with Ashley's treatment of us throughout this ordeal. We'll never again buy anything Ashley-made--either at one of their stores, "sister store" Furniture Mart or any other outlet. We'll be going to Slumberland. Finally, Ashley needs to know that disrespectful customer service and broken promises is bad business and unsustainable.

I have bought furniture here for several years. It has been my go-to place for anything I need the…read morelast few years. They are helpful and have a big variety of different items in the store, even though it isn't a huge place. I have bought a bed recently and got a decent price compared to other place I researched. They can also get things quickly if not and stock. They have a big touch screen app you can browse an search for things. I almost don't like that because my wife is hard to get away from it. They have artsy wall clocks and things that present a problem for me with my wife. It looks like it is owned and operated by a couple. I only see one or the other of them working whenever have stopped in. They are both pretty friendly and the wife remembered my name the last time I was there.

Had a wonderful experience at this store. We were purchasing 2 queen mattresses for our kids and…read moredidn't want to break the bank. Jerry's selection was incredible and his pricing was more affordable than his competitors. As a plus, Jerry was kind, cool, professional and just great to talk to. Knowledgeable without any pressure to buy. Would give 10 stars if we could! We will be back.

Purchased $6,000 of new furniture in October 2025, still waiting for it to be delivered after we…read morepaid $204 for special delivery then asked to pay it again since no record of payment, I hope to see our furniture by spring 2026

Great place to shop ! Staff is friendly and professional and selection is great couch sets / dining…read moreroom sets/ and bedroom sets are all available. Financing is 0% for 12 months ( not sure of all the options) free delivery / and they will haul away your old furniture! Stop in if you are looking to spruce up your home!