I don't live in this area so this was more like, 'I need something and there's an Ace'. The store…read moreis filled from floor to out of reach with merchandise. Within seconds of making eye contact I was helped, led to my product, paid and out the door. If I lived in the area I'm sure I would be a regular. There were some interesting impulse items in clear eye view on the way out but my resistance held up and I avoided buying what I really didn't need.

The BEST and only store for ALL my hardware needs. Personable and helpful. Why should I go anywhere…read moreelse? The store manager, here, Bryan is the best! Thank you for all your help over the years.

It's now called ACE Hardware. I loved Delano True Value and was a customer for literally decades…read morebut I will not go to Delano ACE again. They've turned into a big box store where the customer is apparently always wrong and suspected of criminal activity or something. I rented a carpet cleaner and it took over 30 minutes for customer service to write up the rental agreement. There was no line it just took so long to write up the paperwork. I was patient. He tried finding a machine that was clean and each machine he grabbed he said was dirty, I said, 'That's okay, I don't mind if it's dirty. My dirt is gonna run through it, too anyway." I let it go, no big deal. (All of machines were there) This was a Saturday morning when I came in to rent. I asked the salesman what time did they open the next day, which was going to be Sunday and he told me 8:00am. I said, "Perfect I will drop it off before church tomorrow." I came in the next morning at 8:00 and they were closed and store sign said they opened at 9:00 am. I didn't think to check the storefront sign the day before since the salesman said they opened at 8:00 am. I didn't think I needed to double check what I was told. Now I had a choice, I either waited there until 9:00 and skipped church or come with the machine right after church. I decided to go to church and come in right afterwards. A lady greeted me and even though I cleaned the inside of the machine she found dirt and hair on the wheels and was going to charge me and extra $40. I was dumbfounded. Never did I expect to stand there while she inspected the machine. True Value never did that. You just dropped it off and they waved at you like you were best friends. Now they inspect the machine like you're a bad customer and the culprit of a crime. She took a cleaner from behind the counter and some paper towels and brought the machine outside and started spraying and wiping the machine while she scolded me from bringing in a dirty machine and her boss was going to be mad at her for helping me avoid the $40 extra charge by cleaning it for me. I happily grabbed the spray and a towel pitched in the rid the carpet cleaner of my dirt and filth (right on the front step of the store while people walked in and out). I told her the salesman couldn't find a clean machine the day before and I took a dirty one because I don't expect it to be pristine. She ignored me because I am a criminal not a customer. I also mentioned that I was told the store opened at 8:00 am and I was there at 8:00 but found out store opened at 9:00 and that's why I am late because I didn't want to miss church. She also ignored me. She kept repeating herself that if her boss saw her helping me, she was going to be in trouble. She was really sticking her neck out for me. I mean it didn't take me long to realize that this poor lady after all she was aiding and abetting a stinking small town crime. I sure hope she got off with a warning. A day or so later, I checked my bank account and she charged me for a 2-day rental. The paperwork she returned to me did not say she was charging me another day. ACE is just another big box rental store. Does not care about the customer. I will be going to Mound True Value instead. Delano True Value would have never done any of that. True Value was not slow, misguiding customer, or eager to catch the customer in wrongdoing. Also I just remembered, a year ago I had to rent a cleaner from the local Delano Rental (True Value had theirs all rented already) and I asked them about returning rental on Sunday and I told them the timing doesn't work because I go to church and they said bring it in after church, we won't charge you another day and guess what, they didn't. I do not recommend renting from Delano ACE. I will rent and purchase elsewhere.

I live that we have a local hardware store in town! Yes I might pay a little bit more but I know…read moreI'm supporting a local business owner and it's much more convenient then driving 20 minutes to a big box store! They are always friendly and helpful! Grateful to have this in town for sure plus they have all the stuff I need for grilling and yard maintenance along with always being stocked!

My wife and I were really impressed with these guys! They have an incredible range of products from…read moregranite to quartz to marble and beyond. Their warehouse where all the stone is stored looks like an aircraft hangar from a sci-fi movie, its incredible! The best part of our experience was the customer service. We were in and out in less than half an hour, including signing in, meeting with a product specialist and walking through the warehouse to choose a specific slab of marble. We could have stayed a lot longer if we had wanted to but we got it, picked out the piece we wanted and BOOM, done. The person helping us was super friendly, extremely knowledgeable and was happy to get help from one of the technicians to pull out a specific piece of marble we wanted to look at. Awesome! The only reason I'm not giving these guys 5 stars is because we can't go to them directly. You have to go through 3rd parties to buy your countertops or whatever you're looking for through Home Depot (like we did) or other retailers in the twin cities. It took the corporate sloths (see the movie Zootopia) over a week from the point of purchase at their store to get us in touch with MSI and only didn't take longer because I called Home Depot to bug them. Once Home Depot were out of the way, MSI contacted me the same day, they came out to laser measure my kitchen two days later and that SAME DAY we went down to their warehouse to pick out our marble. It would be soooooo cool if we would just eliminate Home Depot from the equation and only deal with these guys. Anyway, it is what it is. I would highly recommend MSI for all your countertop needs... thanks folks!

The worst customer service experience we have ever received. They are not friendly at all In fact I…read morewould say very rude. Three mature adults sitting at counter doing absoltely nothing and offered no assistance. Not even a welcome greeting! The lady brought us back to the tile after we approched her and never came back and asked if we had any questions or needed help with selection. Do not waste your time going there. Go somewhere else where they are helpful and friendly And appreciate the business.

My wife bought some paint from them. They also sold her some untinted cans in case she needed them…read more They said she can return them if she didn't use them. Unfortunately, they failed to explain to her the 30-day return policy. So now we are stuck with $70 with of unused paint. Great sales gimmick, taking advantage of people like that. Will be buying my paint elsewhere next time.

Great store; close to home. A bit pricier than a home depot or Lowes but very friendly service!read more

This place is a hidden gem. Huge selection of in stock products as well as great displays to shop…read moreeasily. The service was great every time I visited. Susan was very knowledgeable! I ended up purchasing tile to redo my shower here. My only complaint would be that they have very limited hours so be sure to keep that in mind before shopping.

I recently bought three boxes of tile from this place, drove up to pick it up at the back delivery…read moredoor. Staff seemed helpful and pretty nice. The guy loaded them up and I drove off, again very friendly and helpful. My project started two weeks after that. My contractor went to open up the boxes and started to work. When he got to the third box, five out of six tiles were cracked or broken. My contractor told me they should stand by the tile and do an exchange. So I called them to let them know and that I was in the middle of my project and needed another box and that one box was broken, so would I be able to bring these pieces back and exchange for a new box? They informed me that once the tile leaves their store, they aren't responsible anymore! Do they think I enjoyed driving another 30 miles to deal with this in the middle of my project? So I asked I'm supposed to just buy another box with no assistance? She informed me that it was company policy! I asked her to talk to a manager, she came back and said, sorry we can't do anything for you. WOW! Thanks for letting me know you have such a crappy policy and ZERO customer service! I should've shopped at the TILE SHOP! Next time we will be.

Knowledgeable, friendly service, excellent product, great price! Dave has a wide selection of mulch…read moreand rock. He helped me calculate the amount needed for my project. I wouldn't go anywhere else for my landscaping needs.

Is Chark 6'6" like me? No. Did he express empathy for my repeated head traumas from a lifetime…read moreaffliction with excessive height? Yes. Is Chark someone who would live in a Tuff Shed to prove its comfort, durability and safety? Definitely. Chark was patient with the design process and provided objective opinions on multiple features to maximize quality and value. He has an impressive understanding of the products as well as the local building and zoning regulations. Thank you! -Bill

I had been shopping for a shed for my "Toys" and could never quite find what I was Looking for…read moreuntil I met Chark from Tuff Shed. I have had two sheds previously and wasn't happy with the quality and design, in fact the last one partially collapsed from the weight of snow. During my shopping I found several sheds that "kinda" met my specs but because they were built at another location, the size I wanted, could not be placed where I wanted because of obstructions on my property. Then I found Chark and TUFF SHED - after explaining my previous disappointment with other manufacturers Chark explained to me that Tuff Shed was prefabbed at another location and erected where I wanted it on my property {Problem Solved}. I must say that working with Chark was an exceptionally pleasurable experience, as I am not the easiest person to work with. I must have changed something in the design at least 6 times after placing my order and Chark patiently and professionally got me the "Perfect Tuff Shed" I will highly recommend Tuff Shed to anyone that wants perfection. Sincerely, Paul Nelson

I have a Cub Cadet lawn mower from Tueman Welters and it's been a great machine. I had one minor…read moreissue with a cable and they sent me a new one. Great customer service and good selection of Ski Doo snowmobiles, SeaDoo water craft and ATV's.