As a general statement, I love this place. Everyone is really nice and very helpful. Now, I…read morenormally don't leave reviews unless it's really good or really bad. They have an employee there named Jackie-I believe. And EVERY-TIME I have been there (at least 2 consistent years) she has been intentionally condescending, rude, very unpleasant, and generally annoyed when asked any questions. Her attitude alone makes me hate walking into this store. If her intention is to make everyone else's experience just suck, job well done. I've even noticed the way she has talked to her coworkers and that alone made me uncomfortable. ‍.

Very helpful staff! They didn't offer the service I needed (not their fault, nobody does…read moreeverything) but they were very helpful in recommending places I could go to get my laser cut keys cut.

Love this store! 10/10 every single visit. Great selection ajd great customer service. The other…read morebig box stores just don't compare to this. For any project, and I literally mean any project, I've always found what I needed here. Tools, supplies, lumber, you name it. I live closer to other stores but when if I ever need anything they don't have I know Menards will. I even got an online order ready for pick up just now in 5 minutes! These guys were on it. And it's 11% debate time so my savings will be even higher.

We purchased the roofing and siding report from Menards that allows them to use satellite to…read moremeasure the amounts needed. Most of not all of the siding products are special order. They estimated we would need 88 PCs of siding at 24.99 a PC. But you have to purchase by case of 11. With all the j channel starter strips wrap nails coil and lumber it was about 2,600. The siding guy we hired did an excellent job. But now we had 36 PCs of siding left over and starter strips and J channel all special order. We only could return 33 PCs of siding which we knew. But they charged us restock fee of 25% and ded 11% for rebate. Rebate I get but we paid for them to measure what we needed and they deducted Over 300.00 for the special order. AND they wouldn't Refund us cash or check. Just a in store credit! WTH? Now I have several hundred that has to be spent on merchandise at Menards but after this I'll be done with them. Oh we just spent 7 or 8 grand in the spring for all new roof supplies there too. Crazy that they don't care about customer service anymore

My suggestion is for folks looking at renting items here and who first call on the phone for a…read morerental price ask that this quoted amount be a firm quote, twice I've been given a quote on the phone but later when picking the item up it's a higher amount, as much as 20% higher.

Great customer service with a smile ! Also they are very informative on ur needs. Always my first…read morestop before I go to box store

Great service that you can't get at the home centers. The guy that does their repairs of small…read moreengine is very knowledgeable .

I rarely write reviews, but Rogers True Value absolutely deserves this one. I went in looking for…read morejust eight wood screws--less than 50 cents each--and walked out completely impressed. One of the employees (I wish I had gotten his name!) spent a full 25 minutes with me, patiently helping me find the perfect match for the single screw I brought in. Where else do you find that kind of old-school service these days? They didn't try to upsell me, rush me, or make me feel like I was wasting their time--even though I was making a tiny purchase. The staff here clearly care about getting things right and helping customers, no matter how small the job. This place is a gem. Support local. Skip the big box stores. Rogers True Value is the real deal.

I've been to this True Value a few times and have been satisfied every time I leave!!! I had my…read moretwo axe's sharpened and decided to buy a brand new one while they were getting sharpened, and the fella that help me out, i believe Bob was his name, gave me a free sharpening on my second axe!! They are so helpful and friendly making sure you find what you came for and even give you insight on the project you're tackling....a good knowledgeable staff at Rogers True Value! :-)

Sump pump died and I was in a jam. Called and Andy got me a…read moreplumber within 2 hrs. Brian was lovely, incredibly kind & it was resolved immediately (less than 30 minutes). Honestly, incredible customer service & so fast!! Repeat customer for sure!

l moved to Plymouth about 1 yr ago. I have needed things from plumbing services ,lamp repair parts…read morenut and bolts and many other things. Every time I walk in the door I'm given a friendly greeting and haven"t even figured out the store layout because the person helping me walks right to the item I need. I would Highly recommend this business.I have even sent my wife for things and she came home with the right stuff.

If it's a day that ends in Y, you can pretty much guarantee I'll be here. It's so convenient and…read morethey just handle every part of the purchasing process about as well as could be expected. If I need something standard, boom they have it. If I need to return it, boom no questions asked. Many of the employees skew older, and they just know EVERYTHING. Can't count all the times I've asked a random question and they just start speaking a foreign language to me and offer instant help. I was going to seal an exterior porch I just built and the guy instantly was like, you need spar urethane. In my head I'm like, what's that? But it was exactly what I needed. Prices are typical for any big box store so while sometimes you're wondering why a 4x8 sheet of plywood is my take home pay for the month, that's just everywhere. I never feel ripped off here.

I just had the craziest experience at the Monticello Home Depot. I went to the store for numerous…read moreitems and among those items was the DeWalt 12 bin storage container which in the store is $47 and online on your website is two for $67. I asked the associate if you would honor your own stores online price and he said yes but take it to customer service. I went to customer service and the lady that helped me was anything but helpful. She refused to honor the price and refused to even try. I asked if there's anyone else in the store that might be able to help me if she's said nope she's the only one I asked her if she knew how ridiculous that sounded and she said she didn't care. This was a horrible experience for a store. I shop at all the time and then I went out in the parking lot and promptly ordered all the stuff for the correct price to get the to be delivered to my house tomorrow!

We have been here multiple times to rent equipment, get propane tanks, and buy supplies. The staff…read moreare always kind and helpful. We highly recommend!

Incredibly horrible customer service. It's happened to me more than once, and both times it was the…read moreowner that was waiting on me. Stay very, very far away from this store.

Great experience all of the works no there stuff and are willing to help. They are very professionalread more

There's not a lot of employee to help you out, the place is so dead , BUT those that are walking…read morepass you are happy to help. As much stuffs as they have through out the store , there's so many empty shelf's too. Only time to visit the store is maybe when they're having a sale, the prices are a bit on the higher range .

After talking to a few other companies we decided on Shelly's Interior Concepts after we bought our…read morefirst home. With a new home comes projects and everyone knows if you don't get them done in the first year they will get forgotten. Shelly made that project very simple and helped us complete our goals. She picked out great paint colors for the walls and helped us decide on which blind style would work for each room. I recommend her to all my friends and family she does great work and really loves what she does.

I love my new blinds, I can now enjoy my shows without sunlight shining in the room and sleep in…read moreuntil I want to! They were a great price and the the installation/service was easy and quick and professional. My old blinds were not broken but they pale in comparison to the amount of light they blocked. Zero complaints, 10/10 would order again