I stopped by Gopher Ace Hardware specifically looking for gopher traps - seemed fitting, right?…read moreAfter all, this is the Gopher State! Unfortunately, they didn't have any in stock that day, despite my hopeful pun. But what really stood out was the effort the staff put in to help me. They didn't send me on my way; instead, they took the time to check the back room, just in case there was leftover stock that hadn't made it to the floor. When that didn't pan out, they didn't stop there. One of the employees pulled up their online inventory system to see if it was available or if other locations might have them. This kind of proactive service is what makes Ace feel like the helpful neighborhood hardware store it's known to be. Even though I left empty-handed this time, I left with a positive impression. As you can see from my photo of the store interior, their shelves are well-stocked with a wide variety of hardware and tools. While I didn't get what I came for this visit, it's clear that on most days they'd have what I need--or at least be willing to help me find it.

I think this place gets intimidated by black people. Judging from other people's reviews and my own…read morepersonal experiences here, I will never come back in-spite of the best selection Ive seen. I felt escorted out. They wouldn't let me shop around. I am an Electro mechanic and auto mechanic. I need tools. I'm always shopping for tools. But I guess not. I asked for an allen set and he threw a random set at me. I couldn't even compare the options. I am going to report this place to bbb if they're even accredited and shop at lowes or menards.

Incredibly smooth in and out. Had a knowledgeable gentleman in the screw aisle I needed get me in…read moreand out within 2 mins. Kind staff!

What a great hardware store the service is outstanding, sure beats the big chain stores. This will…read morebe my new go to place when I have a hardware need. Thank you for the great service.

As a general statement, I love this place. Everyone is really nice and very helpful. Now, I…read morenormally don't leave reviews unless it's really good or really bad. They have an employee there named Jackie-I believe. And EVERY-TIME I have been there (at least 2 consistent years) she has been intentionally condescending, rude, very unpleasant, and generally annoyed when asked any questions. Her attitude alone makes me hate walking into this store. If her intention is to make everyone else's experience just suck, job well done. I've even noticed the way she has talked to her coworkers and that alone made me uncomfortable. ‍.

Very helpful staff! They didn't offer the service I needed (not their fault, nobody does…read moreeverything) but they were very helpful in recommending places I could go to get my laser cut keys cut.

Welna II is my go-to neighborhood hardware store. Close, convenient, helpful staff, and a very…read moreinviting environment. They also carry chicken feed, which is great because there are not too many places where I can pick that up at!

Not being a do-it-yourself, home repair kind of guy, I never expected to fall in love with a…read morehardware store, but that's what's happening with Welna II in Seward. It helps that the store's just a short walk from my house. But what turned me into such a fan is the exceptional customer service. As soon as I step in the door I know I'll get a friendly hello and offer of help from whoever's working the counter. Owner Jim Welna and his staff have proven time and time again they're more than happy to go the extra mile to come up with solutions to problems. Plus, when it comes to product recommendations, I can trust they'll steer me in the right direction. Instead of the most expensive item, they'll show me what's locally produced, eco-friendly, AND most cost effective. If they don't have what I need they'll do what they can to make sure I get it. And these people know their stuff! One more thing: If your timing's right, as mine was on my second trip, Mr. Welna might offer you one of the hot dogs he's got cooking on the grill out back. That's the kind of added bonus that makes this family-owned neighborhood hardware such a standout!

poor business practice. technicians unable to complete services without owner present. Does not…read morehave owners contact info. we were told to wait here until he gets back. currently been waiting for 65 mins. WILL NOT COME BACK!

Horrible. Just horrible. This place is a ripoff. Couldn't get into the yard because of horrible…read moreparking lot conditions. Potholes everywhere. Then at the front desk is a grumpy old man (the mayor) waiting to give you a lesson in buying products you already own.

I was here to get tools i wanted then decided i needed to work on stuff i want to…read more The store is clean snd the staff extremely helpful. I found what wanted and stuff i didn't really need but purchased anyway because of voices in my head saying if i fix it they will come! LOL Seriously this is a nice location and had the items most home and tool people would find useful.

Very mild location with great selection and staff. The shopping mall this location is in seems…read morecalm. I had a huge order and I found everything that was on my list. Again, the staff were great and helpful with my questions and even suggested product. The staff were knowledgeable of what they had in stock and what was in their system. The parking was great, you can find a spot close to the door. This location is a great alternative to the other hardware stores. I don't know if many know about Harbor Freight but I enjoy it because they're highly competitive with their price. You get a personal experience with the smaller location and full product on the shelves. I can see myself coming back here for my hardware needs. Let me know about your experience.

Walked in and immediately had great service from the man working. He asked what I needed and found…read moreit for me right away. I was in and out in just a couple minutes. Really great customer service & nice selection of products!

I was so disappointed when the UPS slip on my door stated that my package was delivered here (it's…read morea UPS Access Point). I like to shop local, but I had already resolved to stop shopping here because of poor customer service on multiple occasions. I tracked the package on the UPS website and saw that it was delivered the previous day, and I called to double-check that it was actually there before stopping by. The guy who answered the phone couldn't have been less interested in helping me. It was evident right away that he felt like checking for the package was a huge inconvenience. He left the phone to go search for it WHILE I WAS STILL TALKING, describing what it should look like (excuse me for trying to be helpful), and asking if another undelivered package also happened to be there. He came back to the phone and said he didn't find anything. I walked over shortly afterward and explained to the same guy that the UPS tracker showed that one package was delivered there the day before. Long story short, he found it and explained that he didn't see it initially because he was looking for the other one I described, and he grumbled on and on about how this store "isn't a UPS." Try ACTUALLY LISTENING to your customers when they're speaking to you, and you won't miss key details. And a business currently has to apply to become a UPS Access Point, so you can save all that grumbling for your manager. I didn't want to come here to pick-up my packages in the first place because of EXACTLY THIS kind of shitty customer service that seems to be the norm here. Yes, it requires additional time and effort, but one of the supposed benefits of being an Access Point is its potential to increase foot traffic (and ultimately, sales)--but I will go out of my way to shop elsewhere because I'm beyond tired of the misogyny and condescension.

They don't just sell stuff, they help you figure out what you need. Customer service is awesome and…read morethey will sell you two little bolts if that's all that's required to get the job done. Plus they'll fix things like window screens and broken wheels so you don't have to buy a whole new item. I needed some non-glare glass for two 8" x 10" pictures I was framing. At Michael's they told me it would cost at least $100 per picture--just for the glass. I went to Ace where they cut the exact sizes I needed. Total $9 for both! Ace might charge a bit more for that tube of caulk or that BBQ grill, but in the long run, shopping there saves you money. Plus they're really nice.

This small town hardware store disappoints. A sales person made a promise on a purchase that I…read moremade. When I went to see the promise through, the manager would not do it. This store does not follow through on what they have promised and the manager was quite rude!