Went to this Menards on (6/12/26) First time at this location. Been to others at Richfield Golden Valley and Brooklyn Park. Love the two level store. read more

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Best Menards Ever! They have 2 Floors and the store is big, very organized and clean. You can find everything at this Menards. I stop in once or twice a week. George and Arturo are the nicest employees, they are friendly and have a great positive attitude, they deserve a big raise/bonus. Menards decorats the best for Halloween and Christmas. I love Menards and encourage people to shop there. read more

Sometimes "HORRIBLE" Customer Service, including rudeness, unhelpfulness, and insults to seniors. Rude young employee at front desk was talking not working, would not help me find item, in wrong place (not where App shows). Asked him to lookup an item up by SKU, but he refused rudely, insulting me. Many items not where Website lists. 97 in stock but; Where are they? Most likely moved to an end-cap or display. Shown when looked up by SKU on Menards handheld display (not App Menards App). (Seems EP employees to lazy to keep App info updated) Common problem in EP store, Richfield and Burnsville are OK. Had shopping list of 9-10, items, Wasted 35+ min looking, found 1 item in wrong place, finally found Could not find 2nd item. Out of time, Walked out of Menards EP!! Will buy elsewhere. === Will not buy another large appliance from EP Menards, due to delivery problems. Menards uses low class 3rd party delivery services, some have trouble speaking English. read more

The Quality of products is good and the prices are usually less than other stores. Menards has many location and usually near you.

Horrible customer service. While standing at the customer service desk that was empty, a person came back, didn't acknowledge us, got on the phone, and when someone did come back and I was asking a question the person behind the desk interrupted my conversation and sent the person elsewhere. When I asked for a price adjustment, she said she couldn't leave the desk. Not helpful and rude. read more

My wife and I were riddled with relentless beeps by our smoke detector and we finally decided it needed to be replaced. We found the ten year old model was carried by Menards, about 4 miles from our house. Saturday adventure! We entered the massive two story store and it has everything you can think of for a hardware DIY store. Chandeliers, toilets, even food stuffs. I got some T.G.I.Friday's ghost pepper sauce. Can't wait to try it. Tons of jerky and trail mix. Everything. We bought 5 of our type of smoke detector and my wife even got some animal crackers. We even got to use a gift card we had sitting around. Massive parking lot and our checkout lady was super nice. Great store! read more

Do not buy any chainsaws from Menards. The Poulan Pro 20" 50cc 2-Cycle Gas Chain failed after 4 hours. Would not accept the return. Was told to go to a small engine shop to get a RGA. Went to small engine shop nearby only to be told only certain shops work on Poulan. Only 3 in the Twin Cities metro area. Yeah when I was able to find one closest to me it was closed. If only Menards customer service provided the information that I needed. 5 hours in and chainsaw is still in the back of my vehicle. Next stop is either Burnsville or St. Paul. Probably 3 months before they can look at it. read more

At 3am, TikTok convinced me that it was entirely possible to make cutting boards. So I headed to my local Menards who had a better than average selection of preplaned boards. While I was browsing I had no less than 4 employees stop to ask if I needed help. I was able to walk out with everything I needed to take on a major project at what I deemed as a reasonable price. This location is tucked away, right off the Valley View Rd exit. read more

Huge store that has everything. The staff is great and super friendly and helpful. I love browsing the clearance isles. They have everything close the component level rather than package built products. read more

Just flat out depressing and rude. Employees clearly aren't happy in their role. Must be terrible leadership. How about a smile and warm welcome or thank you people?? We help pay for your paycheck! Cashier yesterday--I even challenged her to give me a smile and nothing. So sad. Real issue is that this wasn't the first time this has been revealed. Did an exchange once and the young guy was a total punk. Guess I'll make the longer trip to FleetFarm as at least they are friendly. Or better yet--I'll spend more and go to Frat's and support private business. read more

Best Menard's! We are building a deck and I went into Menard's and the helpful people helped me Create a deck plan and. Talked me through options for the deck. It was amazing. I ended up with a plan that I can turn in for my permit. I know what material and it is going to be a lot less money than I thought. Nice job Menards read more

I am on a major paint mission for my house so I spent a lot of time at Menards getting a little sample pots. These guys colored matched from my tile and did an amazing job. Then I had to come back because I decided I didn't want to match it exactly and I wanted him to go a shade or two lighter like on those paint strips where they have five different colors all getting lighter. The guy understood what I was talking about and gave me shades that were 50% and 70% of the shade I got. I also talk to the carpeting guy and he told me all about the weight of carpeting how I would get it installed what I need for pets and messy children. My son found a rug for his room, and I found some Lara bars cheaper than they are at Target. This store has a lot of random things, I was tempted by pink Himalayan salt for instance. Try them you might like them! read more

I have never had so many issues and problems! The EP Menards store has a few departments who need some retraining but none are more screwed as the plumbing department. I ordered a special order vanity top for a bathroom. Went to the store with all of the measurements and info and still had to explain to the guy helping me how to enter it into the computer. I was told this would be double checked by the department manager when he came in in the morning. Four weeks went by with no update online and no call. In that time I called twice to find out the status of my order because the ordering was such a cluster!!! The plumbing manager called me back to confirmed they had everything they needed for the order and we were on track for delivery in two weeks. Two weeks went by and nothing so I stopped in the store. I got the same run around so I personally called the manufacturer myself. Four calls later and seven emails straight to the manufacture I finally had a call back from the plumbing manager saying they screwed up on the special order and had to reprocess the order. At this point I was livid as you can imagine!!! Long story short it took 15 week to get this simple vanity top and when I did get it the hole was cut wrong. It wasn't a small difference it was 4 inches off!!! I then had to pay a contractor to come and cut the hike the right way so I could install it. Moral of the story, don't ever pick up a special order from Menards without triple checking every inch of it prior to loading it on your truck!!! The plumbing department is iffy at best so use caution when asking them for help or advice! My $1500 custom vanity took to long to come in and was way to big of a headache so I will never order from them again!!! Terrible service and inaccurate information given from the plumbing staff. The only reason I didn't a one star is because the final product is nice once the problems got figured out. read more

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Giant Menards with everything you could ask for. Compared to the Menard's that was in this location a year ago, its hard to even compare. The new location is brand new, full of employees, and has everything you could imagine. Compared to home depot or lowes, they do have a much wider selection of random crap. For example, if you want jeans, kids books, or off brand chips, you can buy that at Menards. The prices are usually a bit cheaper then lowes or home depot as well. Overall, since this is a brand new location I'll actually be able to stand shopping here. Once they get old, I stay away. read more

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Very difficult to deal with general manger Meyers talks to you like a child borderline trumpian way they. did not deliver the full amount of material but it is all the cursilería fault they refuse to get you in contact with their supervisor Menards corporate does not return phone calls or email let s see if they respond to the attorney generals office 11% rebate is also a scam you spend 23000 there but the promised refund never comes either these people have no people skills manners and integrity or Menards tells them to act like that. I am done with them and I hope this is helpful to other people. I went to Lowe's and got treated superb read more

Newly refurbished, massive hardware & home improvement store - as the saying goes, if they don't have it you don't need it. This place is massive with a funky moving ramp to take you and your cart to the upper level - yes it is two full levels of hardware, food, and anything else you can imagine. This is by far the largest of these stores I have ever seen. Consequently it can be a little confusing on your first visit. Even their checkout stands seem backwards (you cross behind the checker and stand on the same side as them to bag your stuff yourself). If you just want one little thing, you might consider the local hardware store but if you are the type that wants to spend a couple hours browsing through this massive store, then this would be Mecca. read more

I'm really getting sick and tired of this 11% sale with your regular sales you usually save more so please quit screwing the public and see some regular adds for a change. read more

No, not anymore. Fooled me too many times. No more. I now sing this song for Menards: "You'll lose big money, you'll lose big money when you schlock Menards." I kept buying products from them that looked like they had a good price. But they only lasted long enough to go past the warranty date and get past the date allowed for returns and that was about it. NO MORE. And the constant 11% "discount" where you have to mail a coupon with the receipt is just a plain old trick. If they wanted you to have a discount, they would simply give it to you at the cash register. Instead they do the "dark design" thing where they can truthfully say there is a discount, but then make it so inconvenient and time consuming to actually get the discount that most people forget or don't bother. NO MORE! I once gave in because I was desperate for some road salt. How could Menards mess this one up, I asked myself? It's impossible, it's just road salt. Bought 6 bags, brought them home, and what do you know: two of the bags had tears in them that spilt salt all over my car. Menards, do you not pay your employees enough to be careful with moving and stacking merchandise? NO MORE, Mendards!!! read more

Came to the EP Menard's three times and every time the customer service was less than a star :( I feel like the staff need a boost of energy. The help was not really excited to help out. Cabinet department needs the most help! I would have bought and he let me walk. read more

I'll be honest, been in construction industry for 7 years and remodeling my place for 2, Menards employees to me are so much knowledgeable than home Depot. Everytime I got to home Depot like going to Walmart, it's hit or miss. Most issues I had was with choosing the right paint. Keep up a good work Menards! Hope you paying your employees more than others. read more

There is simply nothing quite like Menards. Part Home Depot, part Costco, part Cabela's, part Aldi, and yet fully upper-Midwestern in character. In my mind, no store defines Minnesotan culture quite like Menards, especially when it comes to preparing for the winter. To be honest, it's not easy writing a review on Menards. It's like asking someone to contrast SmashBurger with McDonald's for someone who has never heard of a hamburger. All I can say is that you'll be surprised at the large range of stuff you'll find here. Yes, you've got your typical home improvement store things, like lumbar, but who knew they also sold jumbo containers of Listerine and Act Fluoride Rinse? Or breakfast cereal, for that matter? One of the greatest things about Menards is that they are comparatively and consistently among the cheapest stores around for the items they sell. Much of this has to do with the fact that there are a number of manufacturers that produce things exclusively for Menards. For example, I recently bought a pair of 3M Thinsulate dress leather gloves with touchscreen compatibility at $6.99 a pop. At Jos. A. Bank, where I visited later that day, I found pretty much the exact same product selling at $30! Menards is also cheap because they sell items in bulk (5 pound salsa jars anyone?). Yet, most of all, Menards is cheap because they have a great mail-in, store credit rebate program that will only get you further addicted to shopping at Menards (just ask my father). Being on the East Coast for much of the year, some of the clearest memories I have of shopping at Menards are during the winter months when I'm home for the holidays, specifically Black Friday. Menards has chosen not to be open on Thanksgiving Day (which is awesome), meaning Black Friday is a mad house rush with huge lines. Yet, I have never met an unfriendly Menards employee. No matter how disparately (and illogically) spread out its merchandise is (which is always super annoying), Menards employees are always happy to help. Perhaps it's a Minnesota Nice thing? All in all, I love Menards. I just can't get enough of it. And if you couldn't ask for more, they even have a piano player piping out soothing sounds that echo throughout the metal and concrete warehouse. That's just the icing on top. read more

Thiefs! I purchased a shed for $1141 back in May 2021, they called the morning of delivery to say that they don't have a complete one and they would have to track one. now 7 months later I still don't have my shed and they won't give me my money back. they say I am pass the 90 days return period and the only option is a store credit. what return are they talking about if they haven't deliver until this moment? the bank couldn't get the money back because they rejected to do so. my only hope now is the small claims court. Please do yourself a favor and do NOT buy from Menards. read more

I would give them a -5 if I could. So I go in to the ep menards to buy flooring I purchased 24 boxes of flooring for pickup when we did we found out they didn't pull and sold all the flooring the manger pretty much said first come first serve well I did you took my thousand dollars and sold my flooring and sold sticker on the flooring would have sold this issue thanks to them I had to pay my Contracter more money to go find more flooring very disappointed I'm going to shop at Home Depot not and I have 5 rental properties. read more

went to buy some wood planks and wanted to have them cut, you can cut them yourself or pay $5 per cut, and the machine was outside somewhere that is no where to be found (we asked people working there and they have no idea where the machine was), we ended up going to home depot and they offer up to 5 cuts for free plus the machine was inside the store!! read more

Stopped by to get a housewarming gift for my BinLaw. Its just like a Home Depot or Lows. Good selections and decent prices. Not too shabby. Hope they can make it in the land of the big boyz. read more

please fix your closing time. its 9 pm now. has wide selection of stuff. Makes for an interesting visit

Went into the Lumber Yard for 18 pressure treated boards of 16 feet long. I needed 8 foot boards but none were available. They do have a saw at the east end of the building but the boards were on the west end of the building. There were 4 workers in the shed, 3 with forklifts. Not 1 of them asked if they could be of assistance. If you can bypass this Menards, I would try at all cost. Home Depot is right down the street. You might have better luck there. read more

I specifically train in customer service and I'd like to give Big bob, Lamont and Bill 5 Stars for consistency in excellent customer service! Every Menards could utilize these kind of employee's because they don't point at where to go they walk you and show superior independence! Big thumbs up Eden prairie Minnesota Menards! read more

Why you may be asking, the people there were so out of it. Manager give them a lunch break. My mom asked like 4 times for help with the LAWNMOWER These people didn't even LOOK UP AT HER. When we saw them they had red eyes as if they were H!gh. And every time we go there they are way more expensive and the people working there don't match your vibe. read more

Great customer service! Great store but trying to figure out their hours this morning is difficult. No posting on this site and it's almost 7am on Saturday and no one will answer the phone number they have posted on here. Home Depot says they are open at 6 AM today, looks like I will have to go there as I am limited on time. read more

I going to speak about the cashiers. Not all are bad but I was at the EP store 2 days in a row. Both days I came across the most rude young women. One turned her light off as I entered her lane and I said "can I be the last"? She says sure why not, I guess I don't want to go home tonight anyway. What the heck? The next morning I returned a couple of items. I don't need to listen to this girl give me a hard time about not having a receipt. I know I get store credit if there's no receipt. STOP BEING SO RUDE. NEXT TIME I'M GOING RIGHT TO YOUR MANAGER. read more

Just have to say that I've always had great experiences with the folks at Menard's Eden Prairie. Yesterday blew me away. When I got to the store I had to unload my empty propane tank. As I was lugging it in, the attendant was just coming out to get carts & asked if I needed some help. He took my tank & said he'd leave a full one outside (I had some shopping to do). I bought 4 deck chairs. When I checked out & went outside my full tank was there for me. Another attendant came out when I was trying to figure out how to get my tank & chairs to my Jeep. He asked if I needed help & of course I did & he also loaded the chairs into the back of my Jeep! Sorry I don't remember their names. Neither one of them was very old & I'm just impressed they approached me & I didn't have to seek or ask for help!! Working in retail isn't easy, especially in this day & age so I'm extremely grateful for all the kind, helpful folks at Menard's! Thank you! Sue L. read more

If you care about getting what you pay for when it comes to lumber, do not shop here. We ordered 6 pieces of 2' x 2' x 1/4" birch plywood and received 6 pieces of jagged cut plywood and one piece had a corner missing! read more

Decided to buy a smoker for my boyfriend for Christmas....was having lunch in eden prairie with my daughter, went on the website and found which smoker I wanted, purchased it online, paid the extra 10 bucks for their same day delivery, ate lunch, got home, and the smoker was sitting on my front step assembled and ready to roll. Well played Menards. You just stepped it up many points for me. read more

I am totally frustrated. First, I bought a cubby cabinet that fell apart as I tried to assemble it. It was very poor quality and literally seemed like paper. A couple of weeks later I bought a dozen LED bulbs for new track light strips and every one of the bulbs burned out within a week. I wound up calling an electrician thinking the strips were faulty. They were not and I had to pay the electrician AND purchase 12 new bulbs which cost $150. If I can help it I will not shop at Menards again. read more

Return issue that was insane. Had receipt, debit card (which I paid with), new debit card (due to security breach) and their OWN sign that said I could receive back cash for a cash or debit purchase. Said their system would no longer allow any mgr overrides in these situations and all they could give me was a store credit. Have spent $8500 on a remodel of a whole town home...returning items unused, in boxes, perfect condition. First customer service guy was great and totally agreed with me, mgr was a dolt and just put a piece of tape OVER the sign I was referring to. If you plan on returning anything to this store, be aware of this new policy. They don't have an email address for customer issues (have to write a complaint letter) and no phone number - took customer service 20 minutes to find a number to call for their OWN COMPANY. Got a hold of corporate who said "customer satisfaction is our number one concern" and told them handstrapping their mgrs from giving good customer service is NOT the way to do that. Have dealt with Lowes, Home Depot and Menards during this remodel - Lowes is the only one who will keep me as a customer. read more

Seriously? It was a common 6' fence board. Couldn't determine pricing after I told them price, and where I found it. 15 min later 3 reps couldn't find it in pricing book or on computer after I repeatedly told them what to look for and was ignored. Just left in total frustration. Was out the door with one at Home Depot in under 5 min. read more

We purchased a refrigerator from Menards and paid $79 to have it delivered and installed. The delivery guys were supposed to be here with the refrigerator in the morning but didn't arrive until almost 5pm so I took a whole day off of work for nothing. Then they refused to bring it into our house and left it in our garage. Also they put a big dent in the side of the fridge during transportation. I called the store and they promised to send out a different delivery guy tomorrow to bring it into the house and apologized for the inconvenience. Well the next day the same driver came and again refused to carry it up the steps. We ended up just returning the refrigerator and we're very displeased with their customer service. We ordered the same fridge from home depot and got it for less with free delivery and they actually brought it into our house and installed it. We will always shop home Depot from now on. read more

I am remodeling my kitchen and went to Menards yesterday to start the process. I told the gentleman who was suppose to help me and his name was Jerry, right away that this is my first experience and I don't have much of knowledge in that matter. The gentleman was extremely rude, impatient and impolite. He made me very uncomfortable and dumb. When I got home, I told my husband that this is suppose to be a fun experience and he almost made me cry with constantly rolling his eyes and making me feel my questions are stupid. I am going to spend almost $30 thousand on this project and I expect to have decent costumer service. The reason I chose Menards is to support regional business, otherwise I would have gone across the street to Home Depot with way better customer service and variety and spend the money there!!!! Just to be fair, my husband wanted to finish the design there, and I went back the day after. Mitch helped me finish the design, he was so helpful, and amazing! read more

Typical customer service? I paid 169.00 in June for some patio chairs. When I got them home we found out they were badly scratched so I returned them. I gave my 169.00 cash credit to my son. When he went there January 7th to use it he was told it was worth 55.00 . I called the store and spoke to the manager Julian. He said it looked like 114.00 was used the day the receipt was issued. Nothing else he could do unless I wanted to file a police report. I checked with my daughter who was with my when we returned them just to make sure I wasn't loosing my mind. So even though I have a receipt cash credit I am out 144.00. read more