Went here with my grandma to find a replacement for a screw and knob on her walker. as soon as we came in a cashier asked if we needed help and immediately took us to find what we are looking for. We were probably in and out in five minutes. They took military discount and all the workers were very polite :-) read more

Very good service They are always ready to help you Selection is good for a small store read more

My local hardware store is very convenient to have. Parking is easy. Prices are a bit higher than Home Depot, but it's worth the convenience and expertise. I stopped in yesterday for some help with a sump hose issue. The gentleman helped me find what I needed, but cautioned me about my idea for rerouting the sump flow. He was so right! I'm very thankful for his professional help!! read more

I went to a big box home store on a Sunday to look at new grills. There were a dozen people looking at them. Not one person around to help or answer questions. I was planning to buy one. Got tired of the lack of help and I'm glad I did. I stoped at Ace and Chris was amazing! Answered questions I had and was able to deliver the new grill and assemble it a few days later. I am beyond ecstatic and loved the service provided! read more

I go there to buy my cheep cheep food for the birds since they are the only ones who carry that particular type of bird feed (Audubon Songbird selections Multi Bird Blend). One time I had asked them about a particular item. Initially they said they didn't carry the product but they were still kind enough to look around to find a similar product. Very kind indeed. Tis a good Ma&pa shop type store read more

COVID WARNING: Cashiers at this store are NOT wearing masks. I was in there for the first time, Monday July 13th at about 3pm. Employees on the sales floor were masked up and helpful. The cashiers, both young white men in their late 20's/early 30's WERE NOT. Meanwhile, every Menards and Home Depot I've been in over the past several weeks - all employees were masked. read more

I like the people here. They know a lot. I was looking for a grill an comparison shopped online. Good price well in line with others. The decider was free assembly an free take away of old grill where they will salvage metal. I ordered at 1:00 online... estimated delivery was two days. I the got a call few hours later saying it's ready can they come out so it was all done same day! You cannot get this service from anyone else. read more

I don't know how anyone can give these guys less than 5 stars. The folks there are so helpful, you can find what you need in less than 3 minutes and you can get as much help as you want. They have everything. I brought my trailer there and the owner inspected it for nothing. Support this local business because it's awesome. read more

The service is outstanding and very knowledgeable. Always willing to go the extra mile to make sure their customer has exactly what they needed. read more

I generally shop at the Ace Hardware stores in Minneapolis where excellent customer has always been the rule, not the exception. But Merlin's Ace Hardware has to be one of the worst customer service experiences I have had in recent memory. I stopped in for some stain and brushes on a Sunday afternoon. The three sales associates hanging out by the front register all worked very hard to avoid eye contact when I entered. No offers to help as I walked in. When I approached one of them to ask if they carry a particular brand of stain, I wasn't sure if he even worked there so I asked him if he did. His response was:"sometimes" followed by silence as he avoided eye contact. I then asked if they carried the brand I was looking for and he said "yes". But again, that was it! No offer to show me where it was, no offer to help - he just stood there. Then I asked him is he could show me where it was and he grudgingly walk off without a word. I wasn't sure if he was going to show me the stain or if he was just walking away. I followed him and he took me to the stain. Super rude, unwelcoming and unhelpful staff. If I lived in Chanhassen, I would avoid that hardware store like the plague...who needs to put up with that kind of grief when there are plenty of other options available? read more

Terrible customer service. I will never shop there again which is unfortunate because I like to support small local businesses. Rude person chose to argue with me instead of just completing task that I was in there to get done. read more

The guy with the beard who was working today was a fantastic help, a normal trip to the hardware store to get some nuts and bolts can take forever but the second I walked in I was pleasantly greeted by two people and asked what I was looking for and was guided to the nuts and bolts section, which he mentioned he stocked and from his knowledge of fasteners and location I had no reason to doubt it. I had what I needed and was on my way in record time. Best service I've experienced at a hardware store ever. This place is awesome read more

I am a Benjamin Moore paint fan. After becoming beyond frustrated with the rudeness of Hirschfields I sought a new location to buy paint. The staff at this location are beyond helpful in selections and friendly! They mixed paint fast, were helpful in making appropriate choices and even did a match. Thank you for being a great, friendly neighborhood store! read more

Convenience is the only benefit this location brings. Every time I'm in or call, they make me feel like I'm an inconvenience and they have better things to do than answer customer questions. I'd highly recommend driving right past this location and going to the Ace Hardware a couple miles north in Minnetonka off Hwy 101 & Hwy 7. They actually make you feel like they appreciate your business. I won't make the mistake of going to the Chanhassen Ace again. read more

I needed screen repair, true value Shorewood 2 month's and only partially done. Took to Merlins, a day later done for $5.27, fast, great value, took a second one same quality and value. They have a customer for life. read more

Always great to come here. Everyone is friendly and willing to help. Easy to do returns on unopened items with a receipt. The folks are happy to give advice or not if you already are confident in what you are doing. Of course they are smaller than the big box stores so the selection is smaller, but if you need something quick for a project they are there. read more

I love this place. They have all the stuff that Menards and Home Depot don't and it's convenient to my office. If they had lumber it would probably ruin them.. glad they don't because I always know where to go for the hard to find hardware items. (bonus - the staff are 'hardware' guys, not ex-pats from corporate America (with due respect to them). I've had very good luck at all the Ace Hardware stores locally - in particular this one and Shakopee. read more

First, this store has NOT closed down. Very friendly and helpful workers. They have items, lots of times better, than big box stores. For example, I got a small 1.25 gallon gas tank for mower which works much better than traditional ones. read more

Merlins Ace Hardware - Merlin's Ace Hardware Chanhassen MN - Hardware Stores Near Me - Chanhassen, Minnesota

For as long as I've been living where I am now Ace Hardware has always been around. You can always find what you're looking for if you just take the time to wander around the store. You might find just what you need but don't expect great customer service. Recently I wanted to exchange a wrench since I had bought a size too small and buy a bigger size and they said they don't accept returns. Another employee walks over and finds the next size up and brings it over to me and does the exchange. Between the two employees that treat me like I'm a dunce at hardware (which I am) and make me feel like I'm stupid. The bottom line is that if you need a screwdriver or whatever else you can probably find it here given you spend the time to find it yourself and don't expect anyone to help or be kind to you. read more

Always a wonderful experience, the staff is so knowledgeable always giving awesome tips on how to get whatever project done.

I love this hardware store! When they say they are the helpful place, they mean it. They always ask if you need assistance, and I have found that I should always just say yes. You can bring in a screw and they will dig through bins to find a matching one for you. I've had them go in the back to look for spare parts to see if the product they are giving me will work on my project. The only complaint I might have is that they are a small store and don't always have the same variety as a Home Depot. But when you are in the middle of a job and need something quick, they are the place to go. You also get in and out quick. read more

Best Service in town. The staff is knowledgeable and friendly. They seem to always have the items I am looking for in the store. What I really love about them is their paint department. They know their product lines and are helpful with selecting the right paint color or deck product. read more