The customer service is what makes this hardware store stand out and why it's worthy of 5 stars…read more Immediately when you walk in, an employee is there to assist you. In my case, I needed a new valve and line for the ice maker on my fridge. Immediately the employee let me know what aisle to go to and then another employee came to help me figure out exactly what I needed. It's a HUGE TIME SAVER compared to walking around aimlessly at big box hardware stores! PRO TIPS: - Sign up for their Ace Rewards program. It's free and you'll earn back on it. - If you live in the area, check the local coupon mailers because sometimes there will be a nice percent off coupon to this Ace store. - They have had items such as kiddie pools when other big box places are sold out.

Poor Service. Poor Selection. Does NOT take returns with an item you have to open to see if it fits.read more

If you are a POC and/or care about racial profiling, avoid this store. I heard an employee explain…read morethat though she "isn't racist," that based on her experience with people who look "a certain way," that she watches them more closely when they are in the store. I was killing time while my kids were working out at the nearby Planet Fitness. I love walking around hardware stores and Internet support them rather than big box home improvement stores. Even if I don't need anything, I will often pick up an extra 10mm socket or wrench (IYKYK). I noticed they sell the Snow Dominator (which is the best scoop snow shovel of all time, in my opinion). I thought I'd pick one up for my sister, whom we're visiting for the holidays. After the interaction with the store employee, however, I've decided that I won't shop here. I will buy my shovel at Settergren's on Penn Ave in Minneapolis instead.

I love this store. The people are always friendly and very helpful. One of the employees made…read moresome very good suggestions about refinishing an old dresser I had just bought and it turned out great. Another employee helped me find a screw for a knob. It turned out, I needed a metric one. I would not have figured this out. This is truly the definition of a neighborhood hardware store.

Great services and inventory. Having a REAL hardware store is important. I dont always want a box…read moreof 1000 screws when I need a few. I'll happily pay a little more for big items to keep that single fastener selection around forever. Burnsville is a great store.

Very uncomfortable experience. Sweet employees were under-supported by extremely rude supervisor-…read moremanagement. Will not go back to this location. Had a great experience at the next closest location.

Overall, I really enjoy my neighborhood Ace. The majority of the staff is helpful and…read moreknowledgeable. However, there is one employee (a male with long-ish wavy hair, likely in his mid-30s) who clearly knows his products but often delivers suggestions in a tone that comes across as condescending and judgmental. I'm sharing this only as constructive feedback, as I otherwise have had very positive experiences and appreciate the store and team.

Owner Dave has seen to it that his entire staff, including the young ones, knows the stock, and…read morewhat will do what.

Solved my problem in 1 minute! I spent HOURS at Home Depot and Menards looking for a bidet tee…read moreadapter and couldn't find the right part. Settergren's manager looked at what I was trying to do and brought the correct part to the front of the store in ONE MINUTE!!! Priceless. I will always come her for plumbing questions in the future. I wish I could give 6 stars!

BEWARE!!! Poor customer service. I just purchased an $800…read moreEGO battery operated mower. I charged the battery and started it up but it did not cut. I brought it back to Settergren they took one look at it and said I need to bring it to an approved EGO repair shop. There was no concern or empathy just an attitude of it's now my problem. I asked if I could return it. He just said, "No there's nothing wrong with the mower it was assembled incorrectly". Now I have a new lawnmower I have to wait 2-3 weeks for it to be. l will let all my friends and neighbors know how poorly I as treated.

Great service, lovely atmosphere. I feel like I'm stepping into the '50s when I walk through the…read moredoor (that's a compliment). The little guy behind the counter was very helpful and knowledgable, if not a little odd, he pointed me directly to what I needed and gave me some real solid advice to help me with my project. Guse Hardware has a great selection of parts and pieces for any repair project that you may have. The value is also outstanding. Great little neighborhood hardware store.

Wonderful service to get the things you need to fix those home projects. I love how they are…read morelistening and willing to help you every step of the way even if that means ordering it for you if they don't have it. So glad they are part of the fabric of the neighborhood and have parking in the back for their customers. Very biker friendly if you want to go on Bryant Ave and not drive. Also I didn't realize they have services on their website and referrals to other home businesses that can help if they can't. Thanks Guse! Will save all my hardware needs for you!

Amazing staff - Darnell was outstanding in helping me today. I was trying to back into my driveway…read moreand got my car stuck in the alley ice ruts - Minneapolis plowing was not top rate this winter. Darnell delivered bags of salt and traction grit. He brought an ice pick and worked on the ruts, then spent time pushing the car to get me out. He was amazing and delivered outstanding customer service support today!! He was absolutely fantastic!!!

The best hardware store around. Great staff that's actually welcoming and helpful unlike some of…read morethese big box stores.

In general I find that Jerry's has what I want and the staff is plentiful and helpful.read more

Jerry's Do It Best Hardware in Eden Prairie is a convenient location for household projects and…read moreespecially for tuning up lawn mowers and snow blowers. The staff has always been friendly and approachable and willing to help even with unusual requests - sometimes those pesky product description aren't as helpful as one might hope! Bringing in an old part or a photo often gets quicker results. Easy access from Highway 169 and plenty of convenient parking too. Once your finished at the hardware, stroll on down to Jerry's grocery on the other end of the mall for convenient one stop shopping. Good luck with your project and remember plumbing projects usually take three trips to the hardware.

The store has been closed and cleaned out for a couple months, No notice on the door when they may…read morereopen again. Poor management !

As a long-time resident and frequent shopper for a small and always helpful business that I could…read morecount on when I needed guidance, I will never be back now that it is under new ownership. The female owner was short, unpleasant, and directive and knew nothing about the products. My mom had the same experience a few weeks ago. If you are looking for a helpful place, this is no longer the place.