Welna II is my go-to neighborhood hardware store. Close, convenient, helpful staff, and a very…read moreinviting environment. They also carry chicken feed, which is great because there are not too many places where I can pick that up at!

Not being a do-it-yourself, home repair kind of guy, I never expected to fall in love with a…read morehardware store, but that's what's happening with Welna II in Seward. It helps that the store's just a short walk from my house. But what turned me into such a fan is the exceptional customer service. As soon as I step in the door I know I'll get a friendly hello and offer of help from whoever's working the counter. Owner Jim Welna and his staff have proven time and time again they're more than happy to go the extra mile to come up with solutions to problems. Plus, when it comes to product recommendations, I can trust they'll steer me in the right direction. Instead of the most expensive item, they'll show me what's locally produced, eco-friendly, AND most cost effective. If they don't have what I need they'll do what they can to make sure I get it. And these people know their stuff! One more thing: If your timing's right, as mine was on my second trip, Mr. Welna might offer you one of the hot dogs he's got cooking on the grill out back. That's the kind of added bonus that makes this family-owned neighborhood hardware such a standout!

We would often go to the Navarre True Value when we lived in the area. The service was always great…read moreand the store usually had what we needed in stock. Like another review stated you can get a foot of rope at this store if that's what you need. The value of that cannot be understated.

pretty disappointed. I tried to return a can of spray paint I had purchased. The paint was 90%…read morefull when the air pressure stopped. I tried to exchange but the manager stated they have a 30 day return policy which is reasonable if i just did not want the product anymore but this product was clearly defective. He again just stated it was outside the return policy. I found this very surprising, i would think they would jump at the chance to exchange it and notify the supplier. Not at all what i expected. I have been a great customer to boot, even bought their most expensive grill they sell, not anymore.

Walked in and immediately had great service from the man working. He asked what I needed and found…read moreit for me right away. I was in and out in just a couple minutes. Really great customer service & nice selection of products!

I was so disappointed when the UPS slip on my door stated that my package was delivered here (it's…read morea UPS Access Point). I like to shop local, but I had already resolved to stop shopping here because of poor customer service on multiple occasions. I tracked the package on the UPS website and saw that it was delivered the previous day, and I called to double-check that it was actually there before stopping by. The guy who answered the phone couldn't have been less interested in helping me. It was evident right away that he felt like checking for the package was a huge inconvenience. He left the phone to go search for it WHILE I WAS STILL TALKING, describing what it should look like (excuse me for trying to be helpful), and asking if another undelivered package also happened to be there. He came back to the phone and said he didn't find anything. I walked over shortly afterward and explained to the same guy that the UPS tracker showed that one package was delivered there the day before. Long story short, he found it and explained that he didn't see it initially because he was looking for the other one I described, and he grumbled on and on about how this store "isn't a UPS." Try ACTUALLY LISTENING to your customers when they're speaking to you, and you won't miss key details. And a business currently has to apply to become a UPS Access Point, so you can save all that grumbling for your manager. I didn't want to come here to pick-up my packages in the first place because of EXACTLY THIS kind of shitty customer service that seems to be the norm here. Yes, it requires additional time and effort, but one of the supposed benefits of being an Access Point is its potential to increase foot traffic (and ultimately, sales)--but I will go out of my way to shop elsewhere because I'm beyond tired of the misogyny and condescension.

I stopped by Gopher Ace Hardware specifically looking for gopher traps - seemed fitting, right?…read moreAfter all, this is the Gopher State! Unfortunately, they didn't have any in stock that day, despite my hopeful pun. But what really stood out was the effort the staff put in to help me. They didn't send me on my way; instead, they took the time to check the back room, just in case there was leftover stock that hadn't made it to the floor. When that didn't pan out, they didn't stop there. One of the employees pulled up their online inventory system to see if it was available or if other locations might have them. This kind of proactive service is what makes Ace feel like the helpful neighborhood hardware store it's known to be. Even though I left empty-handed this time, I left with a positive impression. As you can see from my photo of the store interior, their shelves are well-stocked with a wide variety of hardware and tools. While I didn't get what I came for this visit, it's clear that on most days they'd have what I need--or at least be willing to help me find it.

I think this place gets intimidated by black people. Judging from other people's reviews and my own…read morepersonal experiences here, I will never come back in-spite of the best selection Ive seen. I felt escorted out. They wouldn't let me shop around. I am an Electro mechanic and auto mechanic. I need tools. I'm always shopping for tools. But I guess not. I asked for an allen set and he threw a random set at me. I couldn't even compare the options. I am going to report this place to bbb if they're even accredited and shop at lowes or menards.

I was here to get tools i wanted then decided i needed to work on stuff i want to…read more The store is clean snd the staff extremely helpful. I found what wanted and stuff i didn't really need but purchased anyway because of voices in my head saying if i fix it they will come! LOL Seriously this is a nice location and had the items most home and tool people would find useful.

Very mild location with great selection and staff. The shopping mall this location is in seems…read morecalm. I had a huge order and I found everything that was on my list. Again, the staff were great and helpful with my questions and even suggested product. The staff were knowledgeable of what they had in stock and what was in their system. The parking was great, you can find a spot close to the door. This location is a great alternative to the other hardware stores. I don't know if many know about Harbor Freight but I enjoy it because they're highly competitive with their price. You get a personal experience with the smaller location and full product on the shelves. I can see myself coming back here for my hardware needs. Let me know about your experience.

Hirshfield's offers a large selection of paint including Benjamin Moore, Farrow and Ball, and…read moreMagnolia paint. The staff is knowledgeable about paint, although it sometimes feels they're understaffed for such a busy store. When you're being helped they'll spend as much time with you as you want, but be prepared to wait if there are people ahead of you in line. Sign up for their email list and they'll inform you when they're having a sale.

This place is very friendly and helpful. Yesterday I stopped in at a competitor for the same…read moreproduct and came home angry and frustrated. Nice to know for lower prices I get better service and a peace of mind. Thank you Deb!

I was a bit worried when I first saw the average rating, but was pleasantly surprised with the…read moreexperience I had with The Tile Shop! We were looking for a more high-end, custom type of tile - wavy glossy charcoal tile to work for our shower renovation. We couldn't find what we were looking for online at other tile stores or at Floor and Decor, so decided to stop in here. Their tile variety is nice, and they definitely have some more modern, elevated types of tile! I was impressed with some of the styles. The shopping experience is mostly on-your-own: they have the tiles all displayed at eye height, and some samples below it. There are a few salespeople / admin team members stationed at a few desks with computers in the middle of the store, but found that they didn't approach me, so if I had questions or wanted to purchase I needed to go to them - like it was a check out counter. Staff is a mixed bag - some helpful, some not so happy to be there. The tile is certainly not cheap, but that's what you get for more luxe looking stuff I guess! I was a little bummed they didn't have what they had on display in stock, but what I ordered only took about a week to arrive in store. When I needed a few more boxes, they helped me reorder again - and again a week. However, they helped me get it shipped to their other location so I could get it a day sooner. They also took back my two unused boxes for refund. I liked the variety of quality options here and appreciated how what they stocked differed from other places!

The best shop ever for tiles the service was amazing and the customer service did a good job 10…read moreStars around

Came in looking for a specific cabinet piece for a kitchen drawer. I didn't expect them to have it,…read morebut was hoping they could help me Jimmy rig something up. The gent helping me was an old contractor and knew exactly what we needed to do. So instead of me ordering a specialty piece online for $60 we made something out of scrap metal for $7 that works perfectly. This is why you go here instead of Home Depot

I like going to smaller hardware stores because you can find people who can help you and really…read moreknow what they're doing. They were very helpful.