Stopped in yesterday... to use a Welcome to the Neighborhood coupon Was promptly greeted upon…read moreentering & asked what I was looking for? He directed me to exactly the location in which aisle to proceeded to. I chuckled on my way out....imagining the instance. As I looked around @ the end of the aisle, back of the store... I heard a faint dinging, buzzing... didn't think anything of it... until the same greeted me employee appeared... "you can't be back here". That was the dinging! Letting them know someone had "trespassed". In my defense... it's not like I walked in to a roped off area or closed door! To me, a customer, it just looked like another aisle! I was standing in front of this aisle of snacks & a few shovels....thinking I could use my coupon for a shovel. Once the employee appeared, I had him give me a price for the shovel, I moved on. The coupon was $10 off $20... I found two $9.99 window plastics.... as I made my way to the register mentally trying to think of what I will find to put me at or above the needed $... Thank you! The cashier gave me a $10.79 total and I was on my way! Thank you Ace for the friendly service. You are my closest hardware store so I now know where is the employees only section to not cross in to. Cheers

Every associate had an attitude like you bothered them & they had better things to do. Would never…read moregive them business again I would not even give them 1 star

I have a love/hate thing going on with the Ace Hardware chain -- I'm averaging them out to 3 stars…read more I've been to this Frattallone's twice in the past month. Everything is very expensive. I look at them like a convenience store for hardware, household, and garden type items. I'm going to pay more money at Ace if I was too lazy, unprepared, desperate, or otherwise in a hurry to get my items at a big box store or on-line & mailed to my front door. It seems like 99 times out of 100 I can get the item cheaper at Menard's, Home Depot, Lowe's, Walmart, or on-line. But sometimes I'm in too big of a hurry and I didn't prepare ahead of time or order something on line. I have to say, the people are always very friendly and helpful. The customer service has always been excellent. And they have some items that you can't easily find at a big box store. -Daddy Maxx Retro

Do not go here. Waste of time. I tried returning an item and they wouldn't let me because I…read morepurchased it at another location.

Just got back from patio town. Last week I was able to buy 1/3 of a yard of rock. Today I was told…read morethey could only sell in 1/2-yard increments. I quizzed the front desk about the new policy and the told me I could get 1/3 yard but would have to the price of a 1/2 yard. What a lame policy. I've spent plenty of money at patio town not anymore. I guess I will keep doing my business with Site One where they sell by weight. At least you get exactly what you pay for. Not open on Sundays but I guess I can wait a day and save some money.

We had a messy old patio and major intrusion from trees. We worked with Andy- finding him pleasant,…read moreresponsive and he gave us good candid advice, then a practical yet attractive design They were able to complete the work before bad weather set in, moving the project along deliberately. It all looks great!

Very good communication about all issues, solutions and pricing. Cleanup was done well and all…read moreareas were well protected.

everything was great! response time, communication, service. Justin was such a nice guy and…read moreprofessional. found out he does do other services (elec fire places, hvac/etc) along with the job he did for me (dryer vent cleaning). Would definitely recommend and would definitely contact him again as needed.

Excellent service, friendly and competent. On time and do a great job…read more They went out of their way to be neat and clean up afterwards.

I guess we got in the spring cleaning mode a little early this year... makes sense with these…read moreawesome temps. If you are thinking about having your air ducts and dryer vents cleaned I'd recommend Derek at Duct King. We had him here last week and can tell a difference in our air quality already. He didn't have a tall enough ladder with him for our dryer vents, but he followed up and is here now doing those. I had 4 quotes. He was by far the best price (beat some by $1,300), but I had a fear of "you get what you pay for". Totally NOT the case with Derek. He was on time, clean and really cool. We are very happy with the results.

Very helpful people! Okay how you spent good time with me to find specific screws and washers. On…read morethe big box stores you can only buy bundled stuff here you can buy a single screw single washer or single nut.

Have 2 dogs that need a special food. They don't have it here but have it transferred at no charge…read morefrom their Andover location. Great convenience for me. friendly willing staff to go the extra mile for their customer

I went in to the store on December1st 2024 and put a deposit down for a pool for this coming…read moresummer. Tom the installer even called me the next day. I sent him pictures of the backyard. Come May I reach out as I haven't heard anything, no return call or text from Tom. So my husband tries. Nothing. We call the store multiple times and it always sounded like we were bothering them. Finally, Tom calls my husband and says he will call first part of the week and will be out. Never called or came out. Called the store again, nothing. I reached out like a new customer. Then I get an email asking if I had questions. Um, yeah, how come I put down a deposit and no one is contacting me?! Whoops! My paperwork was misplaced. We will get someone to call you and fit you in asap. I get a call and they maybe can fit us in July/August!!! The damn summer is almost over!! The most horrible customer service ever!!! Thankfully I got my deposit back and have another pool coming in 2 weeks from a different company with excellent customer service!!!

They always have everything I need and they're really helpful! We bought a house with an existing…read morepool. When I wanted a solar cover spool, it was actually a better price in at The Pool Store than it was from the big online stores and they had it in stock. They've serviced my pool pumps, and helped me learn how to winterize my own system. I usually buy everything online, but in this case, I prefer my local guys.

We got there with only minutes of them closing. Haven't been back but was referred by several ppl.read more

Recently needed to replace my old refrigerator. I sent an email which was promptly returned, the…read morenew one was ordered and delivered in a timely fashion. Happy with the product and the service!

Staff was absolutely amazing. The guy in the yard was so tentative when we were selecting natural…read morepavers. Great quality, great value highly recommend.

Products here are great and I personally like the pick yourself model for the items you need. It…read morecan be a challenge to flag down a bobcat and have them take your stuff to get weighed, the guys in the yard could be more observant and not act like customers are bothering them to get through the checkout process. I recommend having an idea of what you're looking for. I didn't get a lot of help at the front counter when discussing my project, staff could be a little more accommodating for DIY and novice landscapers.