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Ace Hardware

4.3 (10 reviews)
ModerateHardware Stores
Closed 8:00 am - 8:00 pm
Updated 1 week ago

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1 month ago

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9 months ago

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2 years ago

I needed some replacement hardware, and the gentleman that helped me found a replacement immediately. Great service!

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Todd answered my emails that I sent through the website.

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The Home Depot

The Home Depot

(31 reviews)

$$

So I did an online order recently for a new shower head at this location that was in my e-mail box…read moreon sale which I needed one anyway. So I clicked it, online pick up bada-bing, bada-boom get text saying it's ready ez-peezy. Great! So I plan on picking it up on my route to where I was going later on. Rolled up to the store to pick it what I already paid for online that someone grabbed for me, even better! Big sign when I walk in, saying pickup order here, perfect exactly what I was looking for. I go over there, there are 3-4 staff standing there, another doing returns. They weren't that busy, couple people in front of me but one of them was being a pain in you know what to the staff. So of course this guy is whining and complaining about his counter top, holding other people up, getting 3 people involved, manager had to come over sort it out. Fine whatever, people are a giant especially when dealing with the general public. I waited, waited some more and then some. One staff member left to go on break or something after saw I was standing there for a while. The manager was coming over to help Mr. Sandy Pants about how quickly he needs his tile which I guess takes 3 staff members and a manager to solve this dudes issue. Don't get me wrong, just watching him from being, he was being a paint to Home Depot's staff, nothing out of line just TLC. Here is where the breakdown happens, the assistant manager comes over to square this guy up and get him on his way. Meanwhile the other staff members are all standing there the entire time with the manager who at this point is passed off this guy so they can get back to work. The guy is going none stop but as a manager like come on man, stand up own the situation, tell your staff to help the next customer and deal with this guy, fix his problem and move on. Whatever I sucked it up, waited and waited for my express order that was already paid for online, already picked out, already got confirmation it's ready for pickup I was expecting in and out. Not a 20 min deal with some crabby pants on counter tops and another friendly customer who was doing a special order project. I'm just observant that way. So to wrap up, the manager handles this guy, gets down, the other associate goes to help another associate and the manager walks out from the customer service to go back to whatever he was doing. So I stopped him, I'm like hey boss I'm been standing here 20 min, no way says nothing, someone goes on break, takes 3 people to solve some knuckleheads customer problem. Can you just do me a solid, grab my small order that's sitting right there paid for, I sign, I leave, hello, goodbye that's it. Not exactly express. He said sure no problem and after that I was in and out but the fact that had to ask when he say me standing there the entire time even before he came up. It would have been faster to drive Menards, pick it out myself then I did waiting. So home depot sends me a follow up survey to my e-mail about my recent online order experience. I said what the heck, I know home depot values customer service so I decide to fill it out. Did I have any intentions of coming on Yelp to leave 1 star review cause I had to wait some extra time, of course not but it did leave for a not so great experience for express pickup. My feedback was straight forward saying it doesn't make any sense to put express pickup at the customer service desk filling out special orders and credit card apps that stuff takes forever. That's like saying 400 max items at the express lane super market. To wrap up, I expressed by opinion very honestly which part of the reason I'm on this platform and I'm just like that in general. The reason for the 5 stars, someone from Home Depot called me today regarding exactly what I filled out to a T. Not some non-sense scripted customer service center. I'm sorry but I can't remember your name who called me but she say she has been in the business 20+ years and you can absolutely tell. Does her job like a rock star. The best part, she gets the big picture. She reshaped my mindset of Home Depot. It doesn't matter how much the item was or whatever. It was a cheap shower head, but she treated it no different than if a mistake would have happened on a $10,000 job or $20,000 or whatever. The person that called understood the value of maintaining customers. I like home depot before but she said they were sorry, they aren't prefect, are making changes to improve serious A+ customer service skills as a manager. Home depot should absolutely have you training other manager customer service. That call could be thousands of dollar if not 10's over the years with home improvements, remodels, projects what have you. Not saying I won't ever go to another Low's or Menards again but I have never been so impressed on how a massive corporation handled not not even a bad review but just a feedback survey which I don't even usually do. This person gets how the world works. Made my day, ty!

Jason with customer service and Max in management were SUPER helpful in assisting the purchase and…read moredelivery of our mower! They went above and beyond in service and support, Highly recommend the Coon Rapids Home Depot location for any home improvement or shopping! Best customer service!

Ace Hardware - hardware - Updated May 2026

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