I have a love/hate thing going on with the Ace Hardware chain -- I'm averaging them out to 3 stars…read more I've been to this Frattallone's twice in the past month. Everything is very expensive. I look at them like a convenience store for hardware, household, and garden type items. I'm going to pay more money at Ace if I was too lazy, unprepared, desperate, or otherwise in a hurry to get my items at a big box store or on-line & mailed to my front door. It seems like 99 times out of 100 I can get the item cheaper at Menard's, Home Depot, Lowe's, Walmart, or on-line. But sometimes I'm in too big of a hurry and I didn't prepare ahead of time or order something on line. I have to say, the people are always very friendly and helpful. The customer service has always been excellent. And they have some items that you can't easily find at a big box store. -Daddy Maxx Retro

Do not go here. Waste of time. I tried returning an item and they wouldn't let me because I…read morepurchased it at another location.

I would not recommend buying a major appliance from Lowe's. In Minneapolis/St. Paul, Lowe's is…read moreemploying "No Name" delivery companies to deliver and install major appliances. The third party companies are employing people who don't speak English. It took us ten weeks to get a refrigerator delivered and installed properly. It took Lowe's three attempts before they got it right.

Delivery and installation of stove was pushed back two times after confirming a delivery day and…read moretime window. When the stove is finally delivered the delivery team tracks mud and snow throughout the house. While removing the previous stove they put a nice quarter inch gash in my countertop. Surprised they didn't scratch the floor with how lazily they pulled the stove out. Anyways new stove installation means they drop it in kitchen;unless you pay for new wire harness from Lowe's at time of purchase even though I had new one in package ready for the installation as they note in delivery confirmation email. Very disappointed with the lack of respect or work ethic from the Lowe's Installation Team. Likely will never spend another dime at Lowes after this.

So I did an online order recently for a new shower head at this location that was in my e-mail box…read moreon sale which I needed one anyway. So I clicked it, online pick up bada-bing, bada-boom get text saying it's ready ez-peezy. Great! So I plan on picking it up on my route to where I was going later on. Rolled up to the store to pick it what I already paid for online that someone grabbed for me, even better! Big sign when I walk in, saying pickup order here, perfect exactly what I was looking for. I go over there, there are 3-4 staff standing there, another doing returns. They weren't that busy, couple people in front of me but one of them was being a pain in you know what to the staff. So of course this guy is whining and complaining about his counter top, holding other people up, getting 3 people involved, manager had to come over sort it out. Fine whatever, people are a giant especially when dealing with the general public. I waited, waited some more and then some. One staff member left to go on break or something after saw I was standing there for a while. The manager was coming over to help Mr. Sandy Pants about how quickly he needs his tile which I guess takes 3 staff members and a manager to solve this dudes issue. Don't get me wrong, just watching him from being, he was being a paint to Home Depot's staff, nothing out of line just TLC. Here is where the breakdown happens, the assistant manager comes over to square this guy up and get him on his way. Meanwhile the other staff members are all standing there the entire time with the manager who at this point is passed off this guy so they can get back to work. The guy is going none stop but as a manager like come on man, stand up own the situation, tell your staff to help the next customer and deal with this guy, fix his problem and move on. Whatever I sucked it up, waited and waited for my express order that was already paid for online, already picked out, already got confirmation it's ready for pickup I was expecting in and out. Not a 20 min deal with some crabby pants on counter tops and another friendly customer who was doing a special order project. I'm just observant that way. So to wrap up, the manager handles this guy, gets down, the other associate goes to help another associate and the manager walks out from the customer service to go back to whatever he was doing. So I stopped him, I'm like hey boss I'm been standing here 20 min, no way says nothing, someone goes on break, takes 3 people to solve some knuckleheads customer problem. Can you just do me a solid, grab my small order that's sitting right there paid for, I sign, I leave, hello, goodbye that's it. Not exactly express. He said sure no problem and after that I was in and out but the fact that had to ask when he say me standing there the entire time even before he came up. It would have been faster to drive Menards, pick it out myself then I did waiting. So home depot sends me a follow up survey to my e-mail about my recent online order experience. I said what the heck, I know home depot values customer service so I decide to fill it out. Did I have any intentions of coming on Yelp to leave 1 star review cause I had to wait some extra time, of course not but it did leave for a not so great experience for express pickup. My feedback was straight forward saying it doesn't make any sense to put express pickup at the customer service desk filling out special orders and credit card apps that stuff takes forever. That's like saying 400 max items at the express lane super market. To wrap up, I expressed by opinion very honestly which part of the reason I'm on this platform and I'm just like that in general. The reason for the 5 stars, someone from Home Depot called me today regarding exactly what I filled out to a T. Not some non-sense scripted customer service center. I'm sorry but I can't remember your name who called me but she say she has been in the business 20+ years and you can absolutely tell. Does her job like a rock star. The best part, she gets the big picture. She reshaped my mindset of Home Depot. It doesn't matter how much the item was or whatever. It was a cheap shower head, but she treated it no different than if a mistake would have happened on a $10,000 job or $20,000 or whatever. The person that called understood the value of maintaining customers. I like home depot before but she said they were sorry, they aren't prefect, are making changes to improve serious A+ customer service skills as a manager. Home depot should absolutely have you training other manager customer service. That call could be thousands of dollar if not 10's over the years with home improvements, remodels, projects what have you. Not saying I won't ever go to another Low's or Menards again but I have never been so impressed on how a massive corporation handled not not even a bad review but just a feedback survey which I don't even usually do. This person gets how the world works. Made my day, ty!

Jason with customer service and Max in management were SUPER helpful in assisting the purchase and…read moredelivery of our mower! They went above and beyond in service and support, Highly recommend the Coon Rapids Home Depot location for any home improvement or shopping! Best customer service!

The Service Guys have been helping customers with there sawing needs for 31 years. We also provide…read moreservice on mills, lathes, surface grinders, drill presses, shears, etc

From the owner: Founded in 2004, The Service Guys have been repairing band saws and fabrication machinery all over…read morethe Upper Midwest and beyond for decades.

This review is for the cashier Maria at Menards who seems to think she's working at Hooters instead…read moreof a hardware store. My husband and I shop here constantly for our business, and every time, this one cashier, MARIA goes out of her way to flirt, make inappropriate comments, bat her eyelashes, stretch every conversation like it's a speed date and does the most. We get it -- you like attention. But maybe try ringing people up with the same energy you put into trying to bag someone else's man. Totally unprofessional. It's awkward, cringe, disrespectful, and obvious. If you're more interested in being the store mascot than doing your job, maybe it's time for a career change. Menards, do better -- hire people who know the difference between customer service and shameless flirting. The Depot we'll go!

The paint department at the Coon Rapids store is lazy. I just bought sample paints and the kid…read moretraining this lady told her I can shake my own samples. Then they did not bother to dot the outer lid with some paint. Another gal said there manager told them not to do it unless the customer asks. I said that seems odd, I've never had these issues at the Blaine Menards.

The folks at this particular Airgas store are really good at their jobs, they went out of their way…read morenot once, but twice and saved my butt on a Friday evening. They had what we needed and they took the time to help us get a liquid oxygen problem fixed. My weekend project was huge and I would have failed miserably had it not been for the people here. I highly recommend this Air Gas store.

The young guy at the exchange counter VERY helpful. Im in a wheelchair and he loaded and unloaded…read morefor me and even brought my papaerwork out to me

Ordered a Miller Dynasty 210DX through them last week. They were super helpful and very easy to…read morework with. Welder came in a few days later and just picked it up today. They were kind enough to assemble it all for me so it was ready to go when I got home. I ended up picking up an Oxy/Ace rig as well while I was there. Can't say enough good things about Dale and the crew at Minneapolis Oxygen!! I'd give them more than 5 stars if I could.

From the owner: At Minneapolis Oxygen Company, our main goal is to provide large company resources and capabilities…read moreto customers while still maintaining the small company atmosphere and flexibility that allows us to provide great customer service. Our portfolio of products and services includes industrial, medical gases, specialty gases, welding equipment, filler metals, abrasives, safety equipment, and more. Call us now!