I came in yesterday after going to Bobs only to find out that "in stock" doesn't mean in stock at…read morethe store, but at their warehouse in Chicago lol. I needed a full bed frame for our spare room since family was coming. I needed something same day or next day. I called to check what they had and Stevie helped me over the phone, going through all my options and what they had in stock. She had what I needed! So we headed over and made the purchase. I got a bed frame, the metal frame, and box spring for $350! Great price! She was great! The process was quick and she went above and beyond helping us. 5 star service! And Aaron at the store was so nice to help us tie down the box spring to the car. We made it home just fine and had everything we needed. Will definitely be back! Thank you Stevie and Aaron from American Freight!

Walked in store was in there for 15 minutes. Nobody asked if we wanted help nothing very poor…read morecustomer service. Walked out went bought our product elsewhere.

Despite the name this place repairs ONLY items that were purchased here. "Move along please."read more

Just got my new washer & gas dryer. No scratches or dents on either. The delivery came within the…read moretime frame specified & they were able to install it very quickly. And they removed my old units. Very affordable for the units, delivery, installation & disposal of my old units. I would absolutely recommend them to everyone. They met all my needs. Thank you Appliance Outlet Center !!!!!

I purchased a microwave online on June 8, 2026 described as non-cancelable/non-returnable. It is…read morenow July 13th and I have not received the microwave. Holly was very helpful throughout the process, BUT no microwave! July 9th or 10th, we received a text from Warner stating the microwave would be delivered Saturday, July 11 and that we would receive a confirmation text for a more specific delivery time. We never received the confirmation text and NO delivery was made July 11th. I looked up MN laws regarding non-cancelable/non-returnable and they breached the contract when they did not deliver on Saturday as specified in the text message and I stated that I wanted a full refund. I was immediately reimbursed and I am so glad I don't have to drag this out in small claims court. The payment is still pending though! Why have product listed on your website if it's out of stock? Why did I have to wait over a month to get a working microwave? Do you realize that I have 12 grandchildren who rely on a microwave for heating up food and that I have been forced to cook simple meals for them on the stove while Rheumatoid arthritis several times a day just to meet their needs? The reason the microwave was purchased was to save me from all that pain of cooking, the cleaning, etc. I am so disappointed in Warner Stellian. My arms are swollen now and the refund from Warner is still pending and can take up to 7 business days for it to clear. Still no microwave and no money to pay for another one until the money goes into my account. So, so, so disappointed in Warner!

Similar to another reviewer, our remodeling company had us order our appliances from WS. It's now…read morebeen months and we still don't have our stovetop because the first two were broken. And WS has not provided any customer service. When you order 6 appliances you'd expect a little more. Was happy to support local, but going forward we cannot recommend.

Flawless buying experience and delivery was excellent, they forgot something we ordered and came…read moreright back and made it right, also our shopping experience was great the sales dude let us shop without pressuring us and when we were ready he promptly completed the sale. It's not our first time dealing with them and it won't be our last. Thank you Steve's!

This has to be one of the worst customer service experience I have ever had. Went to purchase a…read morestackable washer and dryer. Found one we liked, specifically asked if the door on the washer was able to be switched, per Tyler, yes it could be switched (stating this on the invoice). We decided to make the purchase. Set up for delivery between 9am-12pm, got a call at 11:50 stating drivers will be late. Drivers arrived at 1:30pm, (Juan and Will) who were amazing and very informative. But the issue was - the specific washer we purchased the door was not able to be switched. Juan called Tyler and was on speaker phone. At first Tyler denied saying he told us the washer door was switchable, he said he told us the dryer could be switched not washer. BUT on the invoice it clearly states "DOOR SWITCH WASHER". He was not a pleasant salesperson to work with, even the day of the sale he was bouncing around to 4 other customers, popping back in with us. He's obviously not knowledgable in his appliances. Juan then called Sarah, one of the owners and she equally not as nice. Of course apologizing but not willing to help their mistake in any way. We took the entire day waiting for the washer and dryer arrival, wasted day for nothing. I would never got back to Steven's Appliances nor ever recommend them to anyone else. Very poor customer service and unfriendly people. The only people that were remotely sorry were Juan and Will the delivery guys, super nice guys who even said themselves the sales people are there just to sell, they had so many unhappy customers in which the appliances were not what they ordered or were told by sales the wrong information. Please don't make the same mistake as we did. I would not buying anything from Steve's Appliances. They don't care about their customers, just there for the sale. The trust has been lost on so many levels with them. We went with another company and had perfect service and delivery, working perfectly.

Got the run around with customer service and the Geek squad. Computer assistance tells me to take…read morethe printer to the store for repair. I take a heavy printer to the store ... the store rep tells me they don't work on printers in the store. I get back home with the printer to schedule and call Geek Squad and they say the store Geek squad doesn't know what he's talking about and they can fix in store. CRAZY!

I ordered a product online to pick up. I signed into the when I arrived to let them know I was at…read morethe locate waiting for my product. The app said the notification wasn't working. So, I went inside. I was told to go to the quick order pick up desk. I waited for 10 minutes while 4 staff were standing by the exit chatting. I was finally helped by a young man. The product I received was not what was explained on the product when I ordered it. So, I went back inside with my product. I walked back to the computers as the product I ordered is for computers. A man was helping a customer. So, I waited. Another store employee, with a best buy shirt, walked by the computer section. I asked her if she worked in the computer area. She said "I work with geek squad." So, I asked her if she could help me with a computer question. She responded "No, I'm with a customer" and walked away from me. So, I found the product that I was looking for and went to the front of the store to return the product I ordered earlier and picked up 5 minutes ago. I was helped by the same young man who gave me the product 5 minutes ago. He asked me if I had a receipt. When I got the product from him earlier I asked about getting a receipt and he said "it's the barcode, you don't need one." Then I reminded him that he just told me that I didn't need one. Then I offered my barcode received when I ordered the product initially. He cashed me out and I left the store. This was terrible customer service. I will never waste my time going to Best Buy in the future!

Busy Store...Great Helpers NorthTown Mall is a hoppin…read moreplace and this place seemed pretty busy when I got there. I needed some Blutooth Tech and was a bit bewildered by the way the store was organized. After swallowing my pride and foraging for help I came across the most delightful associate; Matt. Thankfully he had been working there long enough and cared about his job. He saved my over $300.00 smackers. THANKS MATT !!! Then the cashier Mike went way out his way to get my package opened for me so I could install the TECH before I drove off. You know that horrid packaging they seal the items in...I probably would have ended up in the ER with an amputation if I was left to try to open it up. The devise was perfect but more so the help was appreciated so much. Give these guys a raise...but don'traise your prices anymore Best Buy.

This is for all Best Buy in the Country: I am a Best Buy plus member…read more I just bought a TV through Best Buy app linked to my account information, so I thought that I was making a purchase from Best Buy, but without my knowledge the purchase went through Beach Camera a market place by Best Buy...however I didn't get any of my plus member benefits, like 2 years protection, no 60 day return, no return to store, no price matching. So 3 days later the tv went down $200 and I can't get the refund. All the employees at the Maple Grove store and managers we're all apologies but they can't help, it is a corporate policy. So this is a warning to everyone, be aware of who you buy from on the Best Buy app.

Very poor customer service. We bought a lawn mower there when we opened the box there was a part…read moreloose. We called the manufacturer and after 2 days of trying to get some help they said take it back to home Depot. But home Depot said since we opened the box they wouldn't take it back. Even though we never used it. I finally called cooperate headquaters and they agreed to trade for a different one. We would sooner have our money back after all this hassle. And their printed policy on the counter said gasoline engines could be returned for 30 days. But the supervisor said it didn't apply to lawn mowers.

Jason with customer service and Max in management were SUPER helpful in assisting the purchase and…read moredelivery of our mower! They went above and beyond in service and support, Highly recommend the Coon Rapids Home Depot location for any home improvement or shopping! Best customer service!

Shout out to Michael ( Mike) & Di for their amazing customer service!!…read more I am preparing for my counter install from Home Depot that I purchased through Nicole (also super helpful!). And the installers told me I needed counter brackets that came with no hardware. I brought one to HD in Northtown and Mike and Di took the time to find the accurate screws and washers. Mike also showed me the bit I needed for my drill to more easily install! THiS is why I only go to Home Depot for everything. Amazing customer service and people who care!! As someone who practices Architecture, HD is the only store I'll go to, to receive expert advice! Thank you!

I rented a 4" wood chipper from the 99 Northtown Drive Homedepot. The employee that released the…read morechipper to me said it was a new machine and the blade had been replaced the day before. The chipper that was advertised on the website was a blue colored chipper with the inlet and outlet chutes inline with each other. The listing also advertised "Two double edge reversible hardened steel cutting blades." The chipper I received was orange in color, the inlet and outlet chutes were perpendicular to each other, and the cutting wheel only had a single blade on it. When I went to use the chipper, I had to feed the wood in by hand, if I did not push the wood into the blade the wood would simply "dance" inside the chute without getting chipped. I brought the chipper back and asked for a refund because the chipper was not doing its job. I spoke to an employee, Steve, and a manager, Adam, who explained that since I had the chipper for 7 of the 13 hour rental they could do nothing and I would get charged the full day rental. Steve asked Adam if the rental would at least get pro-rated or if there was something they could do, Adam indicated that they couldn't do anything because of the duration I had it, and they were already "over for the month." Adam did offer to discount any other purchases I needed to make so they would be free. I chose not to do anymore business at this store and do not plan to be back.

Ripoff Idiots. They said they repair all makes vacuum cleaners. I Took my Bissel in. They said…read morethey would call when ready. They never called. I went to the store. They handed me back the Bissel untouched (it needed a new drive belt). I pointed out it was not fixed. The guy behind the counter acted surprised! I looked at my printed work order. They had my phone number wrong! Grrrrr. Then the guy dug out my records in a paper file. The place is not even computerized despite all the printed forms they gave me. Finally after another week I got my Bissel. Yes it was fixed but buying and replacing one tiny drive belt cost me 85 bucks! They talked about it as if The broken belt was a total surprise. Then it worked one hour and broke again! avoid Oreck.