Flawless buying experience and delivery was excellent, they forgot something we ordered and came right back and made it right, also our shopping experience was great the sales dude let us shop without pressuring us and when we were ready he promptly completed the sale. It's not our first time dealing with them and it won't be our last. Thank you Steve's! read more

This has to be one of the worst customer service experience I have ever had. Went to purchase a stackable washer and dryer. Found one we liked, specifically asked if the door on the washer was able to be switched, per Tyler, yes it could be switched (stating this on the invoice). We decided to make the purchase. Set up for delivery between 9am-12pm, got a call at 11:50 stating drivers will be late. Drivers arrived at 1:30pm, (Juan and Will) who were amazing and very informative. But the issue was - the specific washer we purchased the door was not able to be switched. Juan called Tyler and was on speaker phone. At first Tyler denied saying he told us the washer door was switchable, he said he told us the dryer could be switched not washer. BUT on the invoice it clearly states "DOOR SWITCH WASHER". He was not a pleasant salesperson to work with, even the day of the sale he was bouncing around to 4 other customers, popping back in with us. He's obviously not knowledgable in his appliances. Juan then called Sarah, one of the owners and she equally not as nice. Of course apologizing but not willing to help their mistake in any way. We took the entire day waiting for the washer and dryer arrival, wasted day for nothing. I would never got back to Steven's Appliances nor ever recommend them to anyone else. Very poor customer service and unfriendly people. The only people that were remotely sorry were Juan and Will the delivery guys, super nice guys who even said themselves the sales people are there just to sell, they had so many unhappy customers in which the appliances were not what they ordered or were told by sales the wrong information. Please don't make the same mistake as we did. I would not buying anything from Steve's Appliances. They don't care about their customers, just there for the sale. The trust has been lost on so many levels with them. We went with another company and had perfect service and delivery, working perfectly. read more

my ordeal started on may 26th when i received a quote from a sales person for a 7.4 cu ft white commercial grade gas dryer. i accepted that and made my payment. two days later i get a call saying that model had been discontinued. in my previous research i had made a comparison of 3 other models to review. when i talked to him he said 3 of the 4 models were discontinued leaving me with 1 only option. i accepted it. well was i upset when i went online, twice, once on june 5th and june 25th still advertising this same model i wanted to get on may 26th. this is either deception to raise the price going forward or ignorance! sad! read more

Delivery and recycling costs are included with the price of new appliances. I delivered an appliance myself and asked for the price of delivery to be removed from the price of the appliance and they denied. I purchased the appliance anyway and delivered the new appliance myself and then asked for the store to pick up the old appliance. They denied saying they'll only drive out to my location if they were delivering an appliance. Very disappointing when I paid the cost associated with delivery and pickup but they use a 1 for 1 policy to deny having to send someone. I thought I was dealing with a small business that would work with its customers. read more

We got there with only minutes of them closing. Haven't been back but was referred by several ppl.

Had a technician come out to diagnose my oven's issue. Was met with a bunch of jargon and inability to fix it- whereas another company quickly and effectively fixed it. Timely and friendly, though. read more

Recently needed to replace my old refrigerator. I sent an email which was promptly returned, the new one was ordered and delivered in a timely fashion. Happy with the product and the service! read more

The installer improperly installed the dishwasher which pushed up our granite countertop and cracked it- what was even more disappointing is that when we called Steve's appliances and sent them pictures they said it wasn't our fault despite us having our tenant right there watching the installer- I would never ever use these guys again read more

Easy ordering and seamless installation! This is the 3rd or 4th time we've used Steve's and we are always happy.

Horrible service. Damaged my floor, cost me thousands to repair. Will be litigation. I talked yo the owner and they were unresponsive.

I was told to go with Steve's appliance because they backed up their products and customer service. In my experience that was not true for either one. Whirlpool bought Maytag. . Once Maytag was the Cadillac of washing machines but that no longer holds true those I found out the hard way. Buyer beware do your homework before you purchase anything. read more

We purchased a refrigerator from Steve's after shopping around for a few weeks. We made multiple trips to Steve's: once to an overview of their selection, once to purchase and then a second purchase trip once we were told that the Black Friday sales were in a few weeks so we should wait until then for a better price. The free delivery and recycling were great. There was a $50 water hookup fee. Once the delivery happened, there was a mix-up about the water parts, but after talking to Jami, it was resolved, along with a credit to our account for our troubles. Jami made sure to take care of us and we really appreciate it. We will definitely buy from them again. read more

Friendly and helpful sales person and the costs of shipping and taking out old fridge must lower than the other big store

Do not use for repair services! Oven temperature was inconsistent and needed to be repaired. When appointment was made, I was told that the tech would do a diagnostic and list any parts that need replacement along with a price of parts. Tech came at the wrong time. (Appointment made for afternoon, showed up in the morning.) Husband happened to be home. No written documentation of parts that should be replaced or prices. Paid $120 to verbally find out I should set my oven up 50 degrees higher than what the recipe calls for, put the thermometer in the middle of the oven, and let oven heat up longer beyond preheat mode. I had to call Steve's to get them to email me info of parts and price. I would have bought a new stove by now. read more

Honestly one of the worst places I have ever experienced for customer service repairs. I had problems with my washer and had it not working for months at a time I had to wait weeks to hear back from the company about what they would do to fix it/the next steps. I ended up getting a new washer and the instalers did not set it up correctly resulting in another period of waiting around for my washer to get fixed. Overall this company's communication and effectiveness in helping their costumers is not fast and efficient and when it comes to appliances you need that so I would suggest going someplace else if you want a company to rely on to help you when you need repairs done fast and not within a week or twos time to even get a phone call back. read more

No brainer. Needed a washing machine. Steve matched big box price plus FREE delivery, FREE hook up and FREE haul away of old washing machine. Big box stores wanted $50 for each service or didn't even offer it at any price. Called on Wednesday. No pressure to upgrade of buy extended warranty. Machine was installed by noon on Friday. read more

Steve's had a dishwasher we wanted and the price was slightly more than the big box stores. We bought because they had it and we took it home that day. We have bought all of the appliances for house from Steve's. They are competitively priced and actually have the appliances on hand. Not 6-8 weeks later. read more

No follow up ever on a special order stove from salesperson Chris M in early 2025. Coincidentally at the time of purchase, the selected on sale stove I chose was on Steve's website, but not available when I got to the store. This exact same stove was in stock at Home Depot, Lowes, & Warner's Stellian for the same price. I had to chase down several salespeople to find out the status of the special order from the manufacturer but twice I called over 10 days, still no one followed up with me to provide the expected manufacturer's date of shipment. Finally I reached very helpful sales person named Veronica, who was able to get the delivery scheduled. However, on the day of delivery, my window was from 8 AM to 1 PM and as of 1:30 PM, I had not heard from anyone. They did deliver it finally with no issues. I have not received one phone call from anyone in management or sales following up to see how the delivery went. I picked Steve's because it's a small business I thought I could support but customer service was mediocre and disappointing. Like others, I should have read the reviews prior to shopping here. read more

Avoid purchasing from this business. Was told there was no part available for Whirlpool range which I doubt was true so purchased a "new" range from them and it was delivered quite some time after I put in the order. It is a piece of junk and a tin can that makes snapping sounds all during the heating and cooking process and at the cooling off period makes a loud snap. Repair service told me that is how the new ones are????? Not acceptable. Talked to manager(?) at Steves (rude and insulting). He told me to get a second opinion from Whirlpool which I attempted. Come to find out, Whirlpool made another appointment with Steve's for a second opinion???????? I asked to have this range upgraded (at my expense of course) but I was told no way that they would do that! In short, I am stuck with a piece of junk range that should be put in the junkyard. Please bring back my old one and I will find a part for it. Come and get the tin can piece of garbage that I now have sitting in my kitchen. I received no acknowledgment of this problem and was offered no assistance with this issue. NOT A GOOD BUSINESS WHEN CUSTOMER SERVICE TREATS CUSTOMERS THE WAY I WAS TREATED!!!!!!!!!!!!! read more

Shout out to Steve's Appliances. While Best Buy, Home Depot and Warner Stellian were "out of stock" during COVID. Steve's had what I needed, matched a competitors price and gave better delivery service (free). Delivery was effortless, I was notified ahead of time and delivery boys were conversational. I used Steve's for a part on another appliance a few years ago. Glad I was able to use them for an appliance purchase and support a small business! read more

I had a technician come check out an issue with our oven. He showed up on time and worked quickly. I really appreciated how he went above and beyond to answer all my questions about the oven and the issue I was experiencing. I'll definitely use them again for all my appliance needs. read more

I bought a washer and dryer with pedestals at Steve's Appliance in June. The people who came to install had no idea what they were doing. They unloaded the appliances and rolled them over on the front lawn. They complained and swore repeatedly (yes the store with the Bible verses on their sign) as they removed my old appliances resulting in significant damage to my concrete floor! Then they carried the new appliances downstairs, and placed them on their backs on the floor to install the pedestals (for hours one guy was cussing and the other one was telling him to stop cussing). After installation there were multiple scratches on the finish and a large dent on the top of the dryer. Then they told me they didn't have an exhaust pipe to fully install the dryer but if I had some duct tape they might be able to use the old one. After doing that, they found the exhaust pipe I had purchased, and hooked it up again with the new one. After they left there was debris all over from the packaging and when I opened the dryer it was full of dirt (probably from my front yard) and packaging screws. I called Steve's and (after first trying to convince me that the scratches were actually plastic wrap) they did send Jordan out that same day. They ordered a new front panel for the washer pedestal and a new top panel for the dryer. They said there was nothing they could do about scratches on the side of the washer, but I would be compensated for that and the damage to my floor. About a month later, they sent Justin out to install the new parts. After some time he came up and said he didn't know how to install them and would be back in a couple of hours. 6.5 hours later, I called asking what was going on. Justin hastily returned and replaced the parts. The pedestal drawer still does not close properly (clearly the whole thing was bent out of square) and the dryer vent pipe fell apart a few days after Justin left. ( I guess he reused the tape ). Justin also mentioned that he spends his days fixing things their installers have broken, and joked that this was "job security". Sorry to call you out Justin, but that's not funny. I have emailed asking for help with the disconnected exhaust pipe (which is inaccessible), the bent pedestal, and to inquire about my "compensation" for the damaged floor and scratch and dent appliances. So far they have ignored my email. All of this happened with a pending sale for an entire kitchen of new appliances! They must not have wanted my business. I wanted to support a small business but Steve's should be avoided at all cost. read more

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You tell me if this is the way to have a business I brought a part for my dryer to Steve to ask him how you install it he told me we don't share that information but if you give me $120 to walk through my door then maybe he can help now is this a way to conduct a business read more

We found the refrigerator we wanted and it was offered at several different stores. We chose Steve's because they told us they had it at their warehouse and we could have it on one week. The price was exactly the same at Home Depot and Warners Stellian. Again, the only reason we chose Steve's is because we could get it in one week. Once we paid them over the phone and "ordered" it, we waited a few days to hear that we could schedule the delivery. I reached out twice to get a response and finally did. They told me they could get it to me on April 10th. This was slightly over 3 weeks AFTER we ordered. This wasn't acceptable but they didn't seem to care. They had my money and the service tanked. A few days before the 10th, they called to tell me that they won't have it quite yet but it was on the truck. The refrigerator finally showed up on April 14th, 4 weeks after it was ordered and 3 weeks late. No apology, no kind offer of gratitude, no offer to refund delivery cost and then they said they could not relocate my old refrigerator to my basement. Never again will I buy from Steve's appliance. They ditch you after you pay. read more

SAVED ME HOURS! Steve's Appliances has helped me keep a number of appliances running over the years. This morning I was struggling to pull a wash plate I thought was stripped off my Maytag. I was convinced that I would need to destroy it to replace it. I went over to pick up my part, and get some tips on how to pull the stuck wash plate. I showed them a video of my issue. They identified my problem as the actuator, not the wash plate. The part was in stock. I got some GREAT advice on how to change it. I followed those instructions. It literally took me longer to move the machine out and disconnect the waterlines than do the repair. THIS SAVED ME HOURS, AND MADE MY WIFE THINK I AM A MECHANICAL GENIUS. read more

Steve's Appliances - Helped me identify my broken actuator. Helpful tips on install. SAVED ME HOURS! - Appliances & Repair Near Me - Mounds View, Minnesota

Most deceptive company we have worked with. Lied and refused to return an inferior product.

In brief: Shop Elsewhere. In specific: where to begin, the litany of issues/complaints is long. Years ago (2013/14) they were a pleasure to deal with. Since then, they've gone downhill in every regard from sales thru to delivery. Steve's does not follow-up: I requested information on a range 3x over the course of 3 months - when I finally got through, the sales manager was not only rude, but volatile. This was not the only time that Steve's failed to respond. Additionally, their delivery guy intimidated me and refused to place the appliances (washer & dryer) inside my house as promised by salesman (1st story, easy access from driveway) unless I gave him a "big tip." My call to complain and ask for a refund on that extorted tip was met with "We have no control over that." Steve, who used to be available, no longer is. His wife, Darcy, is the most UNprofessional business owner I've ever dealt with. Steve's was unable to service the appliances I bought from them per their promise of service. None of these issues were Covid/supply chain -related; rather, poor internal management. Others in the community cite additional negative experiences. Go instead to Agrens for better service, pricing, product knowledge, selection, and repairs. read more

They installed my microwave and used cardboard instead of washers. The workmanship was horrible. They said they would come back and put in washers if I was dissatisfied. My husband said it was unacceptable so I called back and was told that I can put in my own washers. read more

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Live in a 55 unit housing cooperatives. Use STEVES AS PRIMARY VENDOR. Pricing,service satisfaction, and reliable communication are the basis for our buying decisions. Steves score high in each of those areas read more

I don't know how this place stays in business. When you call there during regular business hours you get a recording that says "Sorry, the mailbox is full and there is not enough room to leave a message". This immediately screams "BAD CUSTOMER SERVICE...BEWARE"!!! From most of these reviews they are not there before, during, or after the purchase so why go looking for trouble? read more

I ordered an upgrade on my dishwasher that was working fine, but was old and not cleaning well anymore. The people they sent out to install seemed a little confused about appliances. They installed, but then 4 months later, the dishwasher completely stopped turning on. They sent one worker out and told me that i needed to replace the main fuse. That was done, and it still continued not to work. Sent another repairman out and he said we needed to contact an electrician, and he knew a good one! Before I bought this, I had no problems. Now I do not have a dishwasher and I have to hire an electrician. I am very upset read more

Hire a new receptionist or provide her training on how to communicate to customers. Customer service.(if she is mentally disabled then I apologize). read more

Reading about other people's experiences with Steve's makes me feel like such a fool for shopping there. My experience has echoed several of the other unfortunate customers. One thing is clear: Once you hand them the money for the appliance, their responsibility ENDS. We bought a brand new refrigerator that was delivered. My wife had to listen to the delivery people complain about how we had a bad set up. They said they wouldn't be responsible and made HER attach the water hookup (which is a just fine water hook up that had been working for years). After they left, we waited for the fridge to get cold. It never did. The fridge was defective out of the box. With just about any other business in the entire world this would be a one phone call unquestionable replacement, right? Not at Steve's. This refrigerator (that never worked) is now YOUR problem. YOU are responsible for contacting the manufacturer and setting up a repair. They will not take the refrigerator back. If you question this policy, you will be treated very poorly. Like you are a crazy person for wanting a refrigerator that works for $2,000. UNBELIEVABLE. read more

Just had my fridge installed. My molding made it a tight fit so the delivery team went out of their way to make a solution. Add that to the fantastic deal I got on a "scratch and dent" (practically new) and I couldn't be happier. Would highly recommend Steves Appliances. read more

We bought all new kitchen appliances from Steve's and the sales experience was good, however, installation was not as good. About a month after having the new appliances, we had problems with our dishwasher not drying our dishes. I called and left messages that were never returned. So I called the store in the early morning and got a hold of an incredibly rude receptionist. She is AWFUL. No customer service skills at all. I will NOT purchase here again. read more

I live no where near this place YET they can order any appliance I want, deliver them and haul off the old ones to recycle. They match all the prices I get all around town and on the internet no problem. I can research my own purchases and I like that I can just call them up, order and I'm done with it. I have local repair people and a handy husband so never have used them for repairs. Their installations are great and delivery guys super nice. by Cambridge MN read more

Awful customer service!!! My folks bought fridge there. Delivered it with dents in two spots. Said they would come back with new door and panel. In the meantime my folks never used it and decided to just get a different one. They are charging them $400 restocking fee for the damaged unused fridge. Never go to Steve's!!! read more

I had hoped to support local...I wish I would have gone big box. We had a faulty part, and a huge leak, which damaged our floor and subfloor on Mar 26, 2018. It is now August 20, 2018 and we are still trying resolve this issue. They claim they sent the part to Maytag/Whirlpool. Whirlpool never received it. Magically the 2nd week of June it was received....but when they tested it there was no damage. Yet we still have a warped floor and damaged sub floor and water damage in the lower level. Terrible Customer Service read more

The workers are great & pleasant but bad management. Customer should always be priority. Take care of them! i will never recommend your store to family & friends. read more

Every Appliance I own is from Steve's. I buy from them because they are a Christian business. BUT service on repair has me crying today. My top load washer needed fixing, won't go into all the run around, but parts finally put in today...not even 5 minutes after repair man left, I put in a load...yay, I can finally do my laundry. NOPE, the machine shut down after terrible noise, doing the EXACT same thing it did before a $350 repair!!! I immediately tried to call him...knowing he could not be far away and that I was his last stop of the day...no answer, I texted, no response. Called the office, "HE will get back to me on Monday." I begged to have him come back....HE will come back MONDAY (today is Friday, wet clothes in tub). I have appointment Monday morning, "I'll make note of that." I texted again...because his voice mailbox is full...no response....does the customer have any say???? NOPE...we are at the mercy of what they feel like....THis money could have been half down on a new machine. I like the idea of supporting a Christian company, but their service sucks. read more