Ripoff Idiots. They said they repair all makes vacuum cleaners. I Took my Bissel in. They said they would call when ready. They never called. I went to the store. They handed me back the Bissel untouched (it needed a new drive belt). I pointed out it was not fixed. The guy behind the counter acted surprised! I looked at my printed work order. They had my phone number wrong! Grrrrr. Then the guy dug out my records in a paper file. The place is not even computerized despite all the printed forms they gave me. Finally after another week I got my Bissel. Yes it was fixed but buying and replacing one tiny drive belt cost me 85 bucks! They talked about it as if The broken belt was a total surprise. Then it worked one hour and broke again! avoid Oreck. read more