I don't like rating places this low... but I had the weirdest experience here. We ventured in to…read moreget a key fob replaced for our vehicle. As Ace Hardware is the place to go for this apparently... The person behind the counter got logged out of their system and couldn't help us because the only person with this info was on vacation. Then... someone else that worked here was wondering around drinking a glass bottle root beer and seemed out of sorts. Ultimately we left without any idea of how much or a replacement key fob. They claim they have them all, but couldn't help. They didn't seem too concerned about losing a sale either. I wouldn't come back here.

Nice store and people. I go there all the time for lots of…read moreunique items. They have great inventory; whether plumbing, electrical, gadgets, lawn, snow, etc. They have it all.

Stopped in yesterday... to use a Welcome to the Neighborhood coupon Was promptly greeted upon…read moreentering & asked what I was looking for? He directed me to exactly the location in which aisle to proceeded to. I chuckled on my way out....imagining the instance. As I looked around @ the end of the aisle, back of the store... I heard a faint dinging, buzzing... didn't think anything of it... until the same greeted me employee appeared... "you can't be back here". That was the dinging! Letting them know someone had "trespassed". In my defense... it's not like I walked in to a roped off area or closed door! To me, a customer, it just looked like another aisle! I was standing in front of this aisle of snacks & a few shovels....thinking I could use my coupon for a shovel. Once the employee appeared, I had him give me a price for the shovel, I moved on. The coupon was $10 off $20... I found two $9.99 window plastics.... as I made my way to the register mentally trying to think of what I will find to put me at or above the needed $... Thank you! The cashier gave me a $10.79 total and I was on my way! Thank you Ace for the friendly service. You are my closest hardware store so I now know where is the employees only section to not cross in to. Cheers

Every associate had an attitude like you bothered them & they had better things to do. Would never…read moregive them business again I would not even give them 1 star

I rarely write reviews, but Rogers True Value absolutely deserves this one. I went in looking for…read morejust eight wood screws--less than 50 cents each--and walked out completely impressed. One of the employees (I wish I had gotten his name!) spent a full 25 minutes with me, patiently helping me find the perfect match for the single screw I brought in. Where else do you find that kind of old-school service these days? They didn't try to upsell me, rush me, or make me feel like I was wasting their time--even though I was making a tiny purchase. The staff here clearly care about getting things right and helping customers, no matter how small the job. This place is a gem. Support local. Skip the big box stores. Rogers True Value is the real deal.

I've been to this True Value a few times and have been satisfied every time I leave!!! I had my…read moretwo axe's sharpened and decided to buy a brand new one while they were getting sharpened, and the fella that help me out, i believe Bob was his name, gave me a free sharpening on my second axe!! They are so helpful and friendly making sure you find what you came for and even give you insight on the project you're tackling....a good knowledgeable staff at Rogers True Value! :-)

So I did an online order recently for a new shower head at this location that was in my e-mail box…read moreon sale which I needed one anyway. So I clicked it, online pick up bada-bing, bada-boom get text saying it's ready ez-peezy. Great! So I plan on picking it up on my route to where I was going later on. Rolled up to the store to pick it what I already paid for online that someone grabbed for me, even better! Big sign when I walk in, saying pickup order here, perfect exactly what I was looking for. I go over there, there are 3-4 staff standing there, another doing returns. They weren't that busy, couple people in front of me but one of them was being a pain in you know what to the staff. So of course this guy is whining and complaining about his counter top, holding other people up, getting 3 people involved, manager had to come over sort it out. Fine whatever, people are a giant especially when dealing with the general public. I waited, waited some more and then some. One staff member left to go on break or something after saw I was standing there for a while. The manager was coming over to help Mr. Sandy Pants about how quickly he needs his tile which I guess takes 3 staff members and a manager to solve this dudes issue. Don't get me wrong, just watching him from being, he was being a paint to Home Depot's staff, nothing out of line just TLC. Here is where the breakdown happens, the assistant manager comes over to square this guy up and get him on his way. Meanwhile the other staff members are all standing there the entire time with the manager who at this point is passed off this guy so they can get back to work. The guy is going none stop but as a manager like come on man, stand up own the situation, tell your staff to help the next customer and deal with this guy, fix his problem and move on. Whatever I sucked it up, waited and waited for my express order that was already paid for online, already picked out, already got confirmation it's ready for pickup I was expecting in and out. Not a 20 min deal with some crabby pants on counter tops and another friendly customer who was doing a special order project. I'm just observant that way. So to wrap up, the manager handles this guy, gets down, the other associate goes to help another associate and the manager walks out from the customer service to go back to whatever he was doing. So I stopped him, I'm like hey boss I'm been standing here 20 min, no way says nothing, someone goes on break, takes 3 people to solve some knuckleheads customer problem. Can you just do me a solid, grab my small order that's sitting right there paid for, I sign, I leave, hello, goodbye that's it. Not exactly express. He said sure no problem and after that I was in and out but the fact that had to ask when he say me standing there the entire time even before he came up. It would have been faster to drive Menards, pick it out myself then I did waiting. So home depot sends me a follow up survey to my e-mail about my recent online order experience. I said what the heck, I know home depot values customer service so I decide to fill it out. Did I have any intentions of coming on Yelp to leave 1 star review cause I had to wait some extra time, of course not but it did leave for a not so great experience for express pickup. My feedback was straight forward saying it doesn't make any sense to put express pickup at the customer service desk filling out special orders and credit card apps that stuff takes forever. That's like saying 400 max items at the express lane super market. To wrap up, I expressed by opinion very honestly which part of the reason I'm on this platform and I'm just like that in general. The reason for the 5 stars, someone from Home Depot called me today regarding exactly what I filled out to a T. Not some non-sense scripted customer service center. I'm sorry but I can't remember your name who called me but she say she has been in the business 20+ years and you can absolutely tell. Does her job like a rock star. The best part, she gets the big picture. She reshaped my mindset of Home Depot. It doesn't matter how much the item was or whatever. It was a cheap shower head, but she treated it no different than if a mistake would have happened on a $10,000 job or $20,000 or whatever. The person that called understood the value of maintaining customers. I like home depot before but she said they were sorry, they aren't prefect, are making changes to improve serious A+ customer service skills as a manager. Home depot should absolutely have you training other manager customer service. That call could be thousands of dollar if not 10's over the years with home improvements, remodels, projects what have you. Not saying I won't ever go to another Low's or Menards again but I have never been so impressed on how a massive corporation handled not not even a bad review but just a feedback survey which I don't even usually do. This person gets how the world works. Made my day, ty!

Very poor customer service. We bought a lawn mower there when we opened the box there was a part…read moreloose. We called the manufacturer and after 2 days of trying to get some help they said take it back to home Depot. But home Depot said since we opened the box they wouldn't take it back. Even though we never used it. I finally called cooperate headquaters and they agreed to trade for a different one. We would sooner have our money back after all this hassle. And their printed policy on the counter said gasoline engines could be returned for 30 days. But the supervisor said it didn't apply to lawn mowers.

We purchased a new stove from this location and paid for install. The day the stove was delivered…read moreno one arrived to install it. When we called the store they told us they would fix the issues right away and have someone sent out... 20 min later the same delivery guys came back and apologized saying their boss told them they had to come back and try to install the stove even though they were not qualified to install a gas range. Surprise - they couldn't figure it out. Called the store again and after talking to 5 different people for 3+ hours they promised us we were set up to have a plumber come out and install the stove a week later ... again things happen no big deal. That week passes and who shows back up?!!! The same delivery team that can't do anything!! Another 3+ hours on the phone later we find out that they don't actually send instal teams to our area and we needed to go though home depot pros. All 8 people we talked to had no idea that was the case and kept promising that they were sending an instal team... 5 more min up front and someone could have told us they don't do installs in our area. We will never be purchasing appliances from Home Depot again

The so called customer service at HD is nonexistent. I purchased an Anderson Renewal combo…read morescreen/Storm door from them that proceeded to fall apart. I had to jump through countless hoops to just obtain the replacement parts for the repairs. The parts finally arrived. I contacted Anderson and HD inquiring about installation. Both informed me they did not have anyone to do repairs and did not have any responsibility to repair the door. In others words, after we get your money, you are on your own if the product breaks.

Sump pump died and I was in a jam. Called and Andy got me a…read moreplumber within 2 hrs. Brian was lovely, incredibly kind & it was resolved immediately (less than 30 minutes). Honestly, incredible customer service & so fast!! Repeat customer for sure!

l moved to Plymouth about 1 yr ago. I have needed things from plumbing services ,lamp repair parts…read morenut and bolts and many other things. Every time I walk in the door I'm given a friendly greeting and haven"t even figured out the store layout because the person helping me walks right to the item I need. I would Highly recommend this business.I have even sent my wife for things and she came home with the right stuff.

I have a love/hate thing going on with the Ace Hardware chain -- I'm averaging them out to 3 stars…read more I've been to this Frattallone's twice in the past month. Everything is very expensive. I look at them like a convenience store for hardware, household, and garden type items. I'm going to pay more money at Ace if I was too lazy, unprepared, desperate, or otherwise in a hurry to get my items at a big box store or on-line & mailed to my front door. It seems like 99 times out of 100 I can get the item cheaper at Menard's, Home Depot, Lowe's, Walmart, or on-line. But sometimes I'm in too big of a hurry and I didn't prepare ahead of time or order something on line. I have to say, the people are always very friendly and helpful. The customer service has always been excellent. And they have some items that you can't easily find at a big box store. -Daddy Maxx Retro

Do not go here. Waste of time. I tried returning an item and they wouldn't let me because I…read morepurchased it at another location.

My wife and I had never had an issue with Lowes. We have had our kitchen installed and that went…read moresmoothly. We ordered a custom front door, that is taking some time, but again, its custom, so the wait is understandable. We will always choose Lowes of Home Depot! We just don't like giving our money to racist bigots!

I will never buy an appliance from this store. I hardly walk into this store. Two employees were…read moretalking and you would think they would ask if I needed help. they saw me looking at refrigerators. Finally I walked up to them and the guy with his back to me just turned his head asked what I needed. really? You can't even turn to face me? WTH.. I am done with this store if they are that lazy !!!!!!!!!