I'm updating this review since corporate Warner's Stellian reached out to us right after our Google…read morereview and had a replacement washer delivered a couple of days later. So nice to see they follow up. We were pleasantly surprised. Some of this however could have been avoided if their Bass Lake store manager would have listened the first time. We are not unreasonable people and just wanted help reaching out to Frigidaire. After all is said and done it's only fair to update our review to reflect their exemplary efforts to make it right. Thank you...

Read the service and warranty reviews before you buy from them - they do not stand behind their…read moreservice work. Called them about an upper oven (in a double oven we bought from them 6 years ago) tripping the breaker during a preheat cycle. Paid a $149 "diagnostic" fee, in addition to $199 labor and $91 for a broil element, even though the technican couldn't definitively say that was the problem. The lower oven and burners worked fine - so definitely a problem in the oven and not with our electrical service. Roughly 65 days later the same problem - breakers tripped by preheating the upper oven to 250 degrees. Lower oven and burners working fine. Called Warners' Stellian and was told because they only warranty diagnostics for 30 days, we would have to pay another $149 diagnostic fee. Since it's very unlikely that the part we paid for was really the source of the problem, we paid for a part and labor we didn't need. And of course, we would have to pay for labor and parts for any subsquent repair they made that wasn't a replacement of the part of the part they just replaced - along with the additional diagnostic fee. The 30-day diagnostic warranty is "their policy", meaning even if we misdiagnosed the problem, if you call us beyond 30 days, you'll pay for everything again. Thought they'd be better than a big box store - they're worse. Their inventory selection and sales may be great - but you'll regret buying from them down the road.

Found this company on Yelp, they were very efficient with their communication and even had same day…read moreservice available to look at my dryer Unfortunately I had to reschedule a different date but the tech that came was great, told us what we needed to do to fix it etc Their fees are also very reasonable compared to others I would use them again in the future for appliance repair- prompt and easy to use service

Quick, clear, and complete service! The washer was fixed within 2 hours. The tech was polite and…read morefinished everything up easily.

The price for my gas clothes dryer was slighly less than a big box store. Installation was also a…read morebit less. Everything was done in a timely and professional manner. Highly recommended!

from the sales experience to delivery it was a great experience. quick and efficient!read more

KRIS BORGESON of Mr. Appliance Plymouth office saved me a ton of money!!! He replaced a drain pump…read morefor $317 total which includes diagnostic, parts, & service fix & WOW... am I relieved!!! He said the part itself was $80, diagnostic was $129 so that leaves $108 for service charge. Thank goodness for Kris, he is so very knowledgeable & very careful in his work & cleaned up before he left! He is a true expect & had the parts ready to go. He brought in a shop vac & a big tool box. I had an issue the night before & called their 24hr line. I was able to get service in the morning. I did my research online & tried to troubleshoot it myself over the wkd. I told Kris the issue upon his arrival & he knew exactly what to do. Do your research folks! This helps the technician & also puts your mind at ease to know what needs to be done as well. Kris also double checked all other mechanical wear to note any other failures that may arise in the future! You'll be in good hands with Mr. Appliance!!! Very Good Samaritan folks at this company!!

I rate Peter Prokofieff 5 star. He did good job on stove and he was very sympathetic to my loss and…read moreI appreciate it. Thanks Mr. Prokofieff very much.

Adam was great! He arrived in the expected arrival window. He showed me what the problem was with…read moremy washer and was able to get it up and running in a very short time. He was very respectful of my space and cleaned up when he was done.

I'll be honest- the service was great, but there was a lot of miscommunication on price and…read moretimeframe when we called. I did the online form after calling and not getting ahold of everyone. Someone called off the online form and told me it would be a couple days and that it would be X amount of money. Then someone returned my call and told me same day was possible and it would be X amount of money. Long story short someone was there that day to look at our dryer. We paid a service fee and then we paid another time for the item to be fixed. I was a little confused because I thought it would be taken off the total but I don't know. Overall it was fast service and the tech onsite was friendly and fixed our unit in no time. Super thankful that they were responsive, but internal communication could be better.

I bought a Frigidaire Range Infinite Switch from Appliance Depot more than a year ago and finally…read morehad a repairman come to install it today. (I usually wait until I have a full day of work for him each time.) Clearly, it is past their return policy of 30 days. I ordered online, but called to make sure I was ordering the correct part for my model cooktop. They recommended and sent the wrong part. So, I called today to see if I could send it back and get the correct part.* I wasn't asking for a refund. After speaking with a woman for some time I asked to speak with the owner. Don reiterated that I was calling more than a year past their return policy and that there was nothing he could do because he didn't know who I spoke with. It doesn't matter who I spoke with, it is his company and it's his policy. Reading the recent reviews it seems the current ownership/management has a few very unhappy customers. I'm one of them. (*They don't have the correct part)

Our fridge died last Christmas. Thankfully, we live in Mn! The outdoors helped keep our food from…read moregoing bad. We quickly searched up and then decided on getting a new one from a small business. After our in store visit and finding what we wanted, with a better warranty and price than the big company offered, we paid. We skipped the delivery and haul away as we are capable and I wanted to give the community a chance to part out the fridge (appliance parts are $$$$) for no cost. Also made it lighter for us taking to drop off for recycling. Fast forward 11 months, we decided our washer and dryer had been fixed enough times and it was time to upgrade. Again, we found better pricing and warranty at Appliance Depot. Our 3 appliances are doing great. The one service call we made, for the fridge, was soon after the request was made, repair person was timely, and we had a laugh at the user error that prompted the call to begin with. Fast forward again, and we need a microwave. Likely a dishwasher coming up too. We will be going back to Appliance Depot!

We had a Minor problem with our dishwasher power plug coming unplugged. But Jake was excellent --…read morecalling ahead to let us know his arrival time, working efficiently, solving the problem, checking all operations, and reinstalling the dishwasher in a much better depth. He answered all our questions, and he was very courteous.

What a great name for a business, right?? Like other reviews indicate...these guys are super…read moreresponsive, honest and trustworthy. All really good words when thinking about spending money on appliance repair. I used the online form at like 9p and heard back from their scheduling team the next day. Jared is an awesome tech, explains things clearly, lays out a plan to troubleshoot a problem and makes sure you know the cost up front. I needed a repeat visit when my ice machine stopped working again and they were here within two days, found the issue and fixed it at no cost. I'll save their info for next time.