Chuck from Allied came out the first time to do a full vent cleaning and dryer cleaning with a Groupon deal. He was very efficient and took pictures of our vents before and after to show us. Our house is 25 years old and never had the vents cleaned so the before and after were pretty remarkable. The only problem was that our dryer vent got plugged in the process because it vents under our deck and he wasn't able to get to it the first time to snake it out. We noticed a lack of air in the dryer and clothes weren't drying. We contacted Chuck again and he said he was just leaving his last job of the day and could be over in 15 minutes, which was extremely appreciated. He and his co-worker worked on the dryer vent from both ends until the clog that was located by the outside dryer vent broke free. They even crawled under the deck while it was raining to work on it. Now everything is working great and we weren't charged for the return visit. Overall, we have been very pleased with Chuck's level of customer service and the job he's done. I would highly recommend this company, specifically Chuck to anyone who is in need of this service. read more

Shortly after moving into a new construction home, we noticed a super gross smell in my son's room and deduced that it had to be a rotting something in the air vents. After calling multiple other duct cleaning companies who declined the job for multiple reasons, I was grateful that Tony and Nicole were open to the challenge. Tony thoroughly walked me through the process and what I could expect. Because of the situation, he managed to squeeze us into their busy schedule. They were fast and efficient with the job and included cleaning of extra vents in the room "just in case". They offered the additional vents complimentary, but I was so pleased with their service that I was happy to pay. We are so grateful that the odor is gone and we can move on to enjoy our new house! read more

So glad I called Duct cleaning Twin cities. Dave , who is one of the owners and one of his employees came today, we're right on time, did a great job, educated me on a Few things and they did a great job of cleaning up after themselves. MY HOME FEELS AND SMELLS MUCH CLEANER! HIGHLY RECOMMENDED. read more

Tony and Nicole were professional, knowledgeable and courteous. They explained everything they were doing and were extremely friendly. Their prices are more than reasonable and I doubt I could have gotten better service anywhere else. I would recommend them 100%!! You won't be disappointed. read more

Couldn't be happier! Tony and Nicole came by today and gave our home a good and thorough duct cleaning. Tony explained the process every step of the way. They also cleaned our dryer vent. And the price was very competitive. Highly recommended! read more

I found these guys from a coupon I received in the val pak mailers. Its been a while since I had my chimney and fireplace cleaned and I knew it was long over due. I decided to call them and use the coupon. With their flat rate price plus the coupon I had made it a very good deal. I remember paying more for the same service the last time I had the cleaning done. So this is a good thing. The 2 gentlemen arrived for the cleaning and they looked very professional. They had matching uniforms and were very clean. I was expecting them to be a lot dirtier. Well, I knew after doing my chimney they would definitely be covered in ashes because its been that long. Anyway, the fellas did all their prep work and started the cleaning. They were done fairly quickly and cleaned up after themselves nicely. Overall I think they did a great job. They showed up on time. Cleaned everything thoroughly and the price was very reasonable. I will use them again. read more

Not really sure about this company. I completed an online form which gave all my details (name, phone, email, home address, etc..) but then got an email saying to give them a call because I did not leave a phone number or any details. Seemed odd, and I felt that I was been blamed for a problem that was with the online form rather than me. When they arrived the price agreed on the phone $289 became $389 because the house was over 2400 sq ft. Very alarming and obviously bad practice. Why had no one asked about the size of the house if it was going to add $100 to the price? Of course, a lot of these companies know that once they are in your house at the appointed time then you have to suck it up because no one wants to be going back online to find a different company. I could have fought the charge but wanted to give them the benefit of the doubt. Then they wanted to add quite a few other services to the deal for various amounts of money. Hum.... Finally, when writing a check (for about twice what I thought I was going to be paying) I was asked for a tip and to leave good reviews. Importantly, the house doesn't seem any cleaner or less dusty than before and I'm still peeling pieces of taped paper off of my vents that were left behind. On the plus side, Dave was a very nice guy and tried to be as helpful as possible. read more

Bad service. I have ordered this company to clean dryer vent. David Trosdahl from this company showed up. He didn't bring the ladder so I have to find a ladder for him. He cleaned the vent but i still having issues with the dryer. The dryer doesn't dry at all. I have called him back but he said that vent was cleaned and nothing can be done. After that I hired another guy who cleaned the vent again and was able to get huge pile of dust from the vent ( I have all pictures). I have asked for refund but company simply doesn't respond on my emails or calls. basically they run away. Just be aware - read more

Duct Cleaning twin cities just cleaned the ducts in my home and I couldn't be happier. I have a long hair cat and have had floors refinished recently so it was like a dust storm in here!! They did an excellent job cleaning and were priced reasonably. They were here at the time they said and got right to work. I'm pretty fussy about the results when I hire work to be done and I will rely on Duct Cleaning Twin Cities for any future work. I'm very happy with the results. read more

Dave and Tony did a wonderful job! They arrived on time. They showed me their work before and after, so that I could see how clean the vents were after they were done. They also gave me honest recommendations about which services I actually needed. They really went above and beyond, making sure that I had the right tape around my dryer duct, and helping me replace my air filter in my furnace. I really appreciated their help, and I would highly recommend their services! read more

Scheduled an appt. with Tony at the beginning of the summer for August, it was a long wait but I was ok with it because it was a good price. I guess there price is good because the service is terrible. Tony called the day of the appointment and canceled because of a migraine, I was understanding and rescheduled for a week later. The appt. Tony sent me was different from the time he told me on the phone. No one showed up for either time and no one called. Finally a few days later I called and asked what happened and Tony made up an excuse about the scheduling system having a problem over the weekend. Fine, I rescheduled for the third time for the next week and once again no one showed and no one called even though I sat home AGAIN waiting. This time I was done, didn't call them and they never called and apologized. Very poor business practice. We called Duct Doctor and they were there with amazing service in a week at the time scheduled, so much easier. read more

Get what you pay for.... Two gentlemen showed up to clean my fireplace and chimney. They spent less than a minute cleaning the chimney, asked me for a plastic bag to put the ashes in, then left the ashes behind for me to dispose. They left a bigger mess in my entryway than they cleaned up in the fireplace. I could have done just as well burning my money in the fireplace instead of giving it to this company. read more

Highly recommended! I called this company after my son used them had a good experiance with them and wasn't disappointed. My only gripe was that they showed up 5 minutes late but other than that they did a wonderful job. read more

Excellent service! So glad I called Duct Cleaning Twin Cities to clean my vents. I've used two other companies in the past and this business is by far the best, Very efficient, thorough & knowledgeable. Dave and Greg were the nicest guys with tons of positive energy. They cleaned my duct vents, furnace and dryer vents. I highly recommend these guys. Great job guys! :) read more

Made an appointment 1 week ahead for a duct cleaning on a Saturday. I spoke with Tony who set up the appointment for between 11am and Noon. We waited around for them and they never showed. Called and nobody answered. Called again and spoke with Tony, who said they were running late and multiple jobs lined up before ours. Tony rescheduled us for 3pm. Again, they never showed, I called them and they said one of their technicians went home sick. Tony apologized repeatedly and made empty promises to add on free furnace and dryer vent cleanings. They rescheduled us again for the following Monday at 4:30pm. Again they never showed up. I called and listened to Tony make more excuses and apologize. I really tried to make it work with these guys and give them a chance, but they just cant hold up on their end. Would rate zero stars if possible. Call Duct Cleaning Twin Cities if you like s&#$ty customer service. read more