Kath installed my HVAC system seven years ago. Their service was so prompt and professional. My…read moreheat had gone out on Christmas eve I would never of guessed I could get someone out at my home in an hour. My air conditioning went out last week on a 90° day. Once again, Kath was out in one hour. They have tremendous prompt and professional service, and really reasonable prices. I can't recommend them highly enough.

Kath just installed a new furnace and air conditioner for my mother and I was very impressed by…read moretheir efficiency and professionalism and I'm a tough customer to impress! They arrived on time (both when providing the estimate and the installation) and when they were done 5 hours later, other than having new units in place you wouldn't have know they were even there as they cleaned up everything they removed along with any debris/dust that was created. Really love the fact that they have their own master electrician so you aren't relying on a contractor. After installation was complete, Jim, who was the sales rep we worked with came back and inspected everything to make sure it was done to our satisfaction. I would recommend this company to anyone looking to install a new unit...

So, my kitchen faucet decided to go berserk and I seemed to exacerbate the problem trying to "fix"…read moreit. Well, I searched and got a quote from a few companies. I'd booked with a different company, who texted at the last minute that they weren't going to be there on time. Not getting a new time, I reached out again to those who had responded. Metro had originally stated that they could come out on Friday. I didn't want to wait that long, so I got on their list to see if they'd make it out on Thursday. I was contacted a short time later that someone would be out between noon and 4. Relieved, I got back to work. It was close to 3 when the nice young man arrived. I let him in and ge went right to work. Less than 30 minutes later, he'd cleaned out and tightened everything that caused the issue. The cost was $120. This was a quick,inexpensive repair with very friendly service. I've already given their name to a friend who's having plumbing issues at his home. Thanks Metro! I know who to call when the need arises again.

I wrote wonderful review about Metro before they were bought by Hero. Now their phone system is AI!…read moreNo human contact. Do not use them unless you want no communication and fakes info. Oh and no appointment when you are told someone will be to your house by 4:30. They FAILED ! I will never use you again. I am so disappointment in this company. I rate you ZERO

Easy to contact and schedule. Showed up on time. They charge a little over $100 to visit, which…read morecould be applied to work. They do have coupons on their website to wave this with a repair. In my case, they sent their senior guy (Joe, master plumber, electrician, everything you can think of), and he suggested waiving the trip fee in exchange for the hour he spent diagnosing my Daikin heat pump communicating system (zones, zone board, etc.). That was $195, and I thought it was fair. The fix was mostly to adjust my zone board directly rather than through the thermostat, and also to analyze my plumbing needs for other projects. Nice guy, knowledgeable, I enjoyed talking with him. For the HVAC work, Joe had to call Andy, who is their Daikin pro and duct engineer. Andy knows what he's talking about, more than any other HVAC person I've talked to (4Front installed my system in a mess for the previous owner, Binder HVAC charged me a lot for wasted time because they didn't understand Daikin systems, while Twin Cities Heating and Air, Midwest Heating and Cooling, and Golden Valley Heating and Air all had no idea what to do and had weird suggestions). If you have a Daikin system, ask for Andy. He tuned my zone board, fixed some miserable duct work and leaks, and better yet taught me about how things work beyond the mysterious Daikin "algorithm." He was patient with my questions and suggestions, too. This work was about $400, which is way less than the $3,000 I got bilked out of at one of the other places. It took a few hours. For the plumbing, they sent Frank, who is another senior guy specializing in plumbing. Frank worked fast, was courteous, and did a few extra little jobs for me when I asked for advice on them, such as greasing a fused spigot and dabbing some silicone on a hole in the shower frame. He also educated me about my water system, including winterizing and shutoff procedures. For the plumbing work, Frank installed a water mixing valve and also terminated a leaking pipe in the ceiling. This work was about $600. It took a few hours. In both cases, they brought along an apprentice, each of whom was equally courteous and attentive. It was very endearing. For billing, there are a couple of things they do. 1) the charge is the price. They don't do the most granular breakdown of costs in the invoice, but they do calculate it and you can ask what the calculation is. It is not an estimate or a minimum charge, more like a bid. The nice thing about that is that it will cost that and no more, which means they are happy to stick around and help here and there without charging for time. For larger projects, I'm not sure if they would charge the lesser of the bid vs labor time, but I would hope so. I haven't needed them for something big yet. For example, Pulse Electric is an electrician service that never charges more than their bid, and charges for time if it's less. I think Krinkie's would just charge the bid, but I got the sense they would be reasonable if, say, a 3-day project took only 1 day. 2) They have a subscription service that seemed like a no-brainer. For $20/m, they will come out twice a year to tune your furnace/AC, and you also get 20% off all other services, which paid for itself with our plumbing and ductwork needs. Use these guys! I love having them as my go-to people now.

We have used Krinkies a couple of times now and could not be happier. Very responsive, great…read moreservice with advice and suggestions without pressured upselling. Prices are really reasonable and we got a reminder for annual service and cleaning.

We had a whole new system installed in February- furnace and heat pump. The sales person did a…read moregreat job of explaining our options and answering all of our questions. When the weather warmed I wasn't entirely satisfied with the cooling aspect. The smart thermostat is complicated and doesn't come with a manual. When I reached out, they scheduled a service call combined with final inspection. The tech was great, made necessary adjustments to the coolant and fan. Equally important- he took the time to go through the features of the thermostat that I didn't understand before. Between the adjustments and new knowledge, I was cool and comfortable in no time. The tech was great at explaining how the system works, and even said we could call him directly with subsequent questions. I would absolutely recommend Standard.

We just had Standard Heating do a full tear out & install of our furnace & central AC. Rick K…read more showed up to do the quote was very knowledgeable. He asked about any cold or hot spots, took a bunch of measurements, and did some calculations. We talked about our options, and he answered all of our questions thoroughly. They offered many financing options to choose from. When we agreed on an install date, Ben showed up in the morning. He explained what he was going to do per quote & got to work. He installed walking mats to protect the carpet & put in a long day. He started with the demo. We both remarked how quiet he was & we were both able to work upstairs. They pulled permits & had a separate gas guy and a couple of electricians to assist. When it was completed, they showed us what was done & how it operates. We ended up with 25 months same as cash financing & an extra year on the factory 10 yr. warranty for a total of 11 years! They left us with 3 extra filters too. The weren't the cheapest quote but we wanted someone who would be around in the future that we could count on if problems arose. I will highly recommend them to anyone that needs work. Standard is a very professional company & the installers were a pleasure to deal with! Red from Stillwater.

My technician, Mat Miller, earned every star possible. He put me at ease immediately by allowing me…read moreto describe what issues I needed addressed and having a professional, informative dialog with me to understand my concerns. He inspected the mini-split unit i had installed myself and walked through all my questions with no condescending remarks or disparaging "DIY" accusal, but instead verified my installation was sound and offered recommendations on what might be concerns down the road. Matt was very thorough and went beyond the call, making a 45 minute round trip to obtain a replacement circuit board that was needed so the repair could be completed in just one visit instead of ordering the part and rescheduling to finish the job. I will not hesitate to call Aquarius for any future service we will need and I will request Matt by name as the responding technician.

I called Aquarius for Electrical services, I wanted to find out why my lights were flickering. The…read moretechnician gave so many reasons the lights might be flickering, he talked me into a 'whole house' electrical exam stating it would take 2 hours, I would say he spent half the time padding it out with conversation or going outside the house to talk on his phone. (I paid double the going rate for such services in the metro) I was given three plans to completely redo my electrical systems in a 'Cadillac' version. I was pressured to sign on the dotted line, when I said I had to think about it, was given incentives like the exam fee would be waived and I had to decide then and there or I'd not be able to get the work done for months. I never contacted the company to be pushed to do a whole house rewiring. For that work I'd always contact 3 companies and get bids. I've had traumatic experiences with contractors and just this meeting was enough to make me nauseous afterward.

Furnace stop working soon after purchasing home. S&R provided quote to replace, more than twice a…read moresecond opinion (company we've used for previous home). Hard to believe there could be such disparity, of course going back to a company we trust.

we just replaced our 21 year old HVAC system, and S & R made the process very easy. Scott came out…read moreand explained our different choices so I was able to make an informed decision. Alex, James, and Sam showed up on time, they were courteous and respectful, and helped me with setting up my thermostat. They've been servicing our system for years and I find them to be trustworthy and knowledgeabl. i highly recommend the.