In an AirBnB, evening before a 3-day super hot weekend and the AC goes out! Yikes! Owner doesn't answer my calls. Called Sedgwick and in 15 minutes their technician arrived, Wayne. And he fixed it! Super professional, helpful, positive. We were so grateful! And lucky. I'm only sorry we don't live here because Sedgwick would be our regular service provider. Wish I could give them six stars. Don't hesitate to call these folks. They are terrific. read more

Sedgwick heating and cooling did an awesome job with their plumbing division and installing our reverse osmosis and a bathroom faucet. Toni was highly skilled and super nice guy. Very quick service and great follow up with questions. I highly recommend sedgwick for plumbing services. read more

Sedgwick Heating & Air Conditioning - Reverse Osmosis Installed - The image shows a kitchen countertop with a stainless steel water filter faucet in the center, displaying a digital temperature readout. To the left, there is a large potted plant with dark green leaves in a dark blue container. To the right, a small pink pig-shaped planter holds a green succulent. Behind the setup, a window with a screen reveals a view of trees and an overcast sky outside, with natural light illuminating the scene. - Heating & Air Conditioning/HVAC Near Me - Eagan, Minnesota

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Service trip for water heater was 109.00 and they were out in 2 hours. The technician was fantastic, good communication and honest. It would be a 5 star review for the technician. However... We got quoted over $2,800 for a water heater or $2,600 if we got the service plan. It seemed high so I called the other company that I have also relied on for appliance and hvac. They were $1,749.51 (including tank, supplies, permit, labor, disposal and tax). I called the technician back from Sedgwick because I wanted to give them first crack at a price match (I frankly would have gone up to $2,000 to match because I like to give the business to good technicians who come right out and are so professional and good). He checked with the company and the company was unwilling to change. So, I went with the other company. For an about $1,000 savings I had to. I like Sedgwick and have had good luck with them in the past (as well as today with the technician - he was fantastic), but with this experience I would ALWAYS get quotes if considering them now. read more

Our furnace quit at 10 pm on a 10 below zero night. Sedgwick advertises 24 hour service, so we called and left a desperate message with the answering service and later a text. asking for help. The indoor temp kept dropping throughout the night, as we waited and waited for Sedgwick to call, to no avail ... it is now 45 hours and still waiting. Customer Service is as bad as possible . read more

Plan on getting an air conditioner and furnace this fall and called 3 times before someone called us. Not sure why my husband kept calling them. Our neighbor recommended them. Today my husband spoke with someone from Sedgwick regarding a quote. They would not come to our home as other businesses do. They gave a quote over the phone. Quoted almost twice as much as 2 other companies that came to our house. The man on the phone asked why we were calling them as we live about 20 miles from their business,. He could have cared less. Do not recommend. If their this bad now when your buying from them, can you imagine how they would be when you have problems. read more

Bad customer service. I've used these guys for years but obviously they have had a change in management or at least in their approach to customer service. I had them install the third furnace I've purchased from them, I have taken them from house to house as I've moved and they assured me it would be done in one day. It wasn't completed on time but the issue came when I tried to get them to follow up to fix what they had left unfinished. They would only give me a four hour window to come back and only on a specific day. I had rearranged my schedule to be available during the install but wasn't able to rearrange my schedule for the unexpected follow up. The scheduler was rude and basically said "tough luck lady". I tried to escalate to a manager and couldn't get a call back. I suggest you spend your money elsewhere. These people don't care about customers and won't make an effort to keep your business, even if you've been with them for a decade. read more

I wouldn't go through a Minnesota Winter without a heating contract. I've been using Sedgwick for my furnace and AC for many years. I'm on my second Lenox furnace and appreciate the performance. The one fee contract covers a furnace and AC tune up during each season. The contract only includes a discount on parts but if you have to call in on January 20th with no heat you will bump others who do not have a contract and probably have service in an hour or two rather than two days. The company is locally owned and operated. There was a brief period when they were owned by Lenox and all calls had to go through an 800# answered in Florida. It was a near disaster calling to make an appointment. They soon dropped that service and have always answered locally and can make an appointment in about fifteen seconds. The only annoyance is they give their techs a large window for arrival. The appointments can only be made from 8:00-12:00 and 12:00-4:00. They will call about ten minutes before arrival. read more

I feel like I have been taken to the cleaners by Sedgewick Heating and Air Conditioning. We purchased our furnace in 2013 from Sedgewick after our 30 year old furnace quit. They sold us the most expensive Lennox furnace, claiming it was the only one in stock. I didn't really belive it but it was -10 outside so we needed a furnace. Cut to 2019; the furnace wasn't working so I called them since my furnace is under warranty. They came out the next day and charged us $110.00 for a diagnostic visit (fair enough). The problem was diagnosed as a short in the thermostat. In addition they charged $269.00 to install a $40.00 non-programmable thermostat. They did not say how much the repair was going to cost. I could have and would have done it myself with the help of youtube had I known what they would charge. I feel scammed and cannot recommend them. read more

Parts prices had a $500 surcharge for EACH part due to 'overhead'. (so a $150 part magically became $650 for example). Spent $70 for a replacement pilot light assembly and fixed the trouble myself. I would guess I saved myself around $1500 to $2000. read more

What an absolute nightmare it has been to work with this company. Yesterday they said they would be here by 4, and didn't even call to say they would be late, he showed up at 4:52, then he could not get my heat up cause he needs a part, but cannot get parts after 5, had he shown up when they said he would, that would not have occurred. He promises me he will be back around 10 AM and I was OK with that. When no one showed up I called at 2. I was then told my time frame is 3-7. A time frame I never would have agreed to because I had a doctors appointment already scheduled between that time. Now most likely my kids will sleep in a cold house again tonight because they couldn't even call to say they would be 5-9 hours late. Small update, John called and agreed to refund my money so at least I didn't have to pay for the first visit where nothing got fixed. I appreciate that, and I if not for the fact that they were late both days, and did not call to say they would be late either time, I would have upped the rating to 2 stars. I wish I could give a 1.5 star rating. read more

Sedgwick installed my Lennox Elite system in Nov 2019. Until this last week, I never noticed the PVC exhaust air outlet was leaking condensate that was dripping onto the furnace. Wayne _____ came out to my home and delivered exemplary service, not simply attempting to repair the leak but decided to replace the leaking joint with a newly constructed PVC exhaust. Great job, Wayne! read more

Awesome experience with Chet diagnosing our issue that we were having with our A/C. Totally professional and explained the situation along making sure that our parts were ordered promptly and came back to fix the problem. We would def use them again. read more

They were honest, reputable and great to work with start to finish. I also appreciate they take care of the rebates for us so as to not miss out. read more

Had them over 3 years ago to fix our central air in our home in Eden Prairie. Ac turned on but didn't make the compressor go. I wasn't home so they just did the job, charged my cc for $325-359 and left the old part. Last year I wasn't home much so it never got used. I don't even think once. This year I turn it on nothing. Thinking in my mind, god now it will cost $350-450 to do it. But it's the same thing. So I grabbed the old part that they left, googled it and bought it online for $12 shipped to the door. Spent 3 minutes taking out 4 screws and it works great again. Now I'm think wow, I feel violated that they charged me that kind of money for. A$12 piece. Granted they figured out the issue and had the part, but still. Makes me rethink of ever using them again after the price gouge shock. read more

To sell our house we had to replace our old furnace first. Got three companies to come give a bid. Dan Pahl from Sedgwick was by far the most professional and spent the most time covering what he recommended, Their quote was the most competitive by far. Install team was also great. Had issues with cold air in new house basement. Dan came out and showed us what we could do to improve the efficiency of our heating system. Once again super professional and did not try to sell us something we did not need. I am now a great fan of Sedgwick read more

Was highly impressed from my first contact with the sales person (Chris) to the technicians who installed the system. Sedgwick was very price competitive and their installers did a neat and clean professional installation in a difficult area. Very pleased with the air conditioning system (Lennox) as it is quiet and efficient. I would definitely use Sedgwick in the future. read more

In Nov. 2014 I paid $178.00 for a 2 year furnace service plan with Sedgwick. At that time they serviced the heating part of my unit and told me they would have to do the air conditioning In the spring because it was too cold to do it at that time. They came back in the spring and took care of that. I called last week for an appt. for this years service and was told my contract had ended. He said they had been out 2 times and that was all I got for that contract. Others in my building have been told the same. Beware! read more

I have been using Sedgwick for work at different houses through the years and I couldn't be happier with the service. It's super easy to schedule a visit and the guys that come to the house are always on time and very professional. Highly recommended. read more

Excellent company and staff! Very honest and experienced. I called about my furnace shutting off before my desired temperature and they offered to come out the same day. I was lucky to have Tom as my technician and he showed up 10 min early to my appointment. Mine was an easy fix but he went thru and checked out everything just to be sure. He explained things very clearly and didn't try to push any additional products or services on me. I will definitely be using sedgwick in the future for ALL my heating and AC needs. Very fair price and top of the line quality service. Thanks for the help Tom! read more

I had Sedgwick come out to address some issues with my furnace. They came out within the designated time specified. The tech that came out was great. He was friendly and knowledgeable. He took around two hours to diagnose and fix the problem. He even cleaned up so the area was immaculate. He did exactly what he said he was going to do. On top of it the price was very reasonable. I will be calling Sedgwick for all my hvac needs. read more

Chris at Sedgwick was great. He provided options, explained the pros and cons and made sure all of our questions were answered. The technicians showed up on time and completed the work in the time frame outlined. Very pleased. read more

I have had Sedgwick as my go to heating and AC company since 1984 and have no reason not to continue using them for all my needs in my townhouse. On August 24, 2018 Travis and Luke were at my place first thing in the morning because I had to leave as soon as they finished installing a new AC. My old one was 26 years old and it was time to replace it. Both men worked quickly and well together, and they finished in plenty of time for me to get to my job. Thank you. read more

Buyer beware: check other reviews and BBB before hiring Sedgwick. In my recent experience, Sedgwick performed "repairs" without first providing a cost estimate, charged me $177 for a $5 part (this is on top of the "service fee" they assessed for about 15 total minutes of diagnostic and "repair" work), and finally Sedgwick has refused to discuss the issue with me directly. When I called to inquire about my invoice, I was referred to a generic email address. I emailed three times over the course of a week explaining my issue and each time invited Sedgwick to CALL ME to help resolve the issue. After the third email, I received a generic, canned response from Sedgwick's Service Manager. The response did not address my issue directly, and instead listed about a dozen expenses that, as far as I can tell, are supposed to somehow justify charging $177 for a $5 part (again, on top of a service fee). It's alarming that (1) Sedgwick will not take the time to address a customer issue directly, and (2) Sedgwick already has a canned response for people who complain about unfair pricing--it must happen a lot. I wrote back, again inviting a telephone conversation, and I have received no response. I figure I've given them more than enough changes to make the situation right, so I am turning to writing negative reviews. We will not use Sedgwick again and cannot recommend them to others. read more

Late coming to our home with 8-12 time frame now 1 pm no call to say they were late. I had to call them. Last time they did service on furnace did not replace new filter it was left in box by furnace. Question their customer service and quality of work. My time is valuable too. read more

I have been using Sedgwick for 13 years for annual service and as needed. They are the best. I recently moved and immediately had a major furnace issue. The handyman for the condo building called someone else to shut the furnace down and we used them for the repair. It got way worse from there. Thank goodness for Ron at Sedgwick. I'll never allow any other contractor near my HVAC! Ron diagnosed the problem, coached us through the multiple service calls, and now is working with others in our condo building. Travis and Chris did the install and were so patient, courteous and left our home just as they found it-except for the new furnace. He explained everything. We'll be getting the annual maintenance plan set up again. read more

I bought a furnace and air conditioning unit from them this summer and had excellent customer service. They rearranged their schedule to accommodate me and all the technicians were knowledgeable and courteous. The sales representative, Chris Buchanan, did an excellent job of explaining my purchase options and helped me acquire all the rebates that were offered on the equipment. I also had them install some new HVAC on a bathroom remodel and they were quick and efficient. I wouldn't hesitate to recommend Sedgwick Heating. They were awesome. read more