Tony came out and installed a new nest thermostat and drained the water heater. He was…read moreprofessional, efficient, affordable and very friendly. I highly highly recommend legacy heating and air. Plus Tony is a dog person as all the best people are!

I was looking for a tune-up on my furnace. He was very helpful. Super reasonable price for…read moreservice offered. Explained what he was doing. I will definitely call him again.

A week ago we were having issues with our furnace shutting off. It turned out to be a serious…read moresafety hazard that was leaking carbon monoxide into our house. The team at Metro Heating and Cooling was able to bring someone over to diagnose the issue, then bring a team over and complete the install of a new furnace within one day, working until after 7 pm because they said they were not going to leave us without heat for a night. We are extremely grateful to their team and will definitely be going back to them for any future work we need!

Richard replaced our water heater. He arrived on time and kept me informed throughout the process…read more New water heater looks great. Everything was cleaned at the end. The scheduling of the service was really easy and prompt.

Easy to contact and schedule. Showed up on time. They charge a little over $100 to visit, which…read morecould be applied to work. They do have coupons on their website to wave this with a repair. In my case, they sent their senior guy (Joe, master plumber, electrician, everything you can think of), and he suggested waiving the trip fee in exchange for the hour he spent diagnosing my Daikin heat pump communicating system (zones, zone board, etc.). That was $195, and I thought it was fair. The fix was mostly to adjust my zone board directly rather than through the thermostat, and also to analyze my plumbing needs for other projects. Nice guy, knowledgeable, I enjoyed talking with him. For the HVAC work, Joe had to call Andy, who is their Daikin pro and duct engineer. Andy knows what he's talking about, more than any other HVAC person I've talked to (4Front installed my system in a mess for the previous owner, Binder HVAC charged me a lot for wasted time because they didn't understand Daikin systems, while Twin Cities Heating and Air, Midwest Heating and Cooling, and Golden Valley Heating and Air all had no idea what to do and had weird suggestions). If you have a Daikin system, ask for Andy. He tuned my zone board, fixed some miserable duct work and leaks, and better yet taught me about how things work beyond the mysterious Daikin "algorithm." He was patient with my questions and suggestions, too. This work was about $400, which is way less than the $3,000 I got bilked out of at one of the other places. It took a few hours. For the plumbing, they sent Frank, who is another senior guy specializing in plumbing. Frank worked fast, was courteous, and did a few extra little jobs for me when I asked for advice on them, such as greasing a fused spigot and dabbing some silicone on a hole in the shower frame. He also educated me about my water system, including winterizing and shutoff procedures. For the plumbing work, Frank installed a water mixing valve and also terminated a leaking pipe in the ceiling. This work was about $600. It took a few hours. In both cases, they brought along an apprentice, each of whom was equally courteous and attentive. It was very endearing. For billing, there are a couple of things they do. 1) the charge is the price. They don't do the most granular breakdown of costs in the invoice, but they do calculate it and you can ask what the calculation is. It is not an estimate or a minimum charge, more like a bid. The nice thing about that is that it will cost that and no more, which means they are happy to stick around and help here and there without charging for time. For larger projects, I'm not sure if they would charge the lesser of the bid vs labor time, but I would hope so. I haven't needed them for something big yet. For example, Pulse Electric is an electrician service that never charges more than their bid, and charges for time if it's less. I think Krinkie's would just charge the bid, but I got the sense they would be reasonable if, say, a 3-day project took only 1 day. 2) They have a subscription service that seemed like a no-brainer. For $20/m, they will come out twice a year to tune your furnace/AC, and you also get 20% off all other services, which paid for itself with our plumbing and ductwork needs. Use these guys! I love having them as my go-to people now.

My radiators stopped putting out heat one evening, but my boiler appeared to still be working, and…read moreit was going to be in the negatives overnight, so I needed a service call out that day. I called Krinkie's and they took my name, address, told me they'd be there in an hour, told me the repairman's name, and how much a service call would likely cost. He arrived in 45 minutes, told me his name, and fixed my boiler while explaining to me what he was doing and how to prevent the problem in the future. I learned a lot about boilers and radiators! He was super courteous and cleaned up after himself. The cost was what I expected it to be.

My wife hired these guys to come and clean our ducts. So today they come out and are two nice guys,…read morevery nice and professional. As far as I can tell they did a good job (not really able to tell if they didn't though). The reason I am giving them two stars is because they did what I hate. First, they tried to up sell me $450 worth of "disinfectant for the ducts that I really needed". I quickly said no thank you. At which point they immediately dropped the price in half. So essentially here is how I see this. We called you and asked you how much to come clean our ducts. You said $220. Then you get here and you inform me that to "really get them clean" it's gonna be an extra $450. This is deception and it's wrong. But then when I say no, you immediately drop the price by $225. So what that tells me is that your business is not based on offering a good product at a fair price. You are just trying to take as much of my money as you possibly can. Again, the guys that came to the house were nice and professional. It's clear that they were just pushing the products their management makes them push in the fashion they are instructed to do it. This however leads me to believe there is an entire culture of ripping off their customers. Consider yourself warned if you hire them to come clean your ducts. FYI: No I did not get even the 1/2 price "disinfectant". Update: 12/29/13: After being contacted by AAA WIcks owner and being accused of this being a fake review I provided proof that this was in fact his company. I'll upload the photo of the sticker they left on our ducts so you all know it was truly AAA Wicks that provided our service.

During my initial phone call to schedule service, I talked at length about the service I wanted,…read moreand I made it very clear that I wanted a "Roto-Brush" air duct cleaning cleaning. I had just purchased the home and wanted to get a great baseline for all of the maintenance and cleaning of it. The previous owner had a dog with a thick coat.. I wanted all of the nooks and crannies of the vents physically touched and cleaned. I was quoted prices for both "Air-Whip" and "Roto-Brush" services, both were average prices for the respective service, and we scheduled an appointment for "Roto-Brush". The guys showed up early for the appointment, which was nice. While they were performing the service, I realized they were using the "air-whip" method, not the "roto-brush". Also, as we had painted most of the house, many of the returns and vent covers were already off. They did not remove the ones that were still installed, and just kind of blew into the vents with their air. Near the end of the service, they took my air filter and pointed at stuff they blew out of the ducts, and identified some of it as "mold" based on the color of the dirt. It wasn't mold.. it was soot, and I declined their expensive up-sell attempt to rectify my "mold" situation. I kept watching, waiting for the roto-brush to make it's appearance. It never did. When they proclaimed they were finished and presented me the bill for the service, the price was that of the quoted Roto-Brush service. I asked about why they used the air-whip and they were adamant (borderline defensive) that they never do roto-brush, and that the air-whip was just as good. I personally disagree that no-contact cleaning is just as good as a cleaning where surfaces are contacted with something other than fast-moving air. Looking at the statement, I saw that the billing code for the cleaning was "RB1"... I said, "hmmm.. I wonder what that RB stands for... probably roto brush?" to which he said, "yeah, probably". I ended up having to call the office. I talked to the same guy who had scheduled me a few days earlier and recapped our previous conversation. Once I had him on the same page, I informed him what happened, and he seemed at a loss. I ended up putting the service tech on the phone with him (my personal cell phone), and the service tech took it into the other room. I could still hear both of them, and an argument took place between them. After the call, the service tech amended the price to the "air-whip" price, which was quite a bit less than what they had just tried to charge me. I paid, they left. As they were leaving, the techs were audibly grumbling between themselves about how they made less money. I felt they could have at least waited till they were out of ear shot before complaining that they were not successful in separating me from more of my money they they deserved to. My opinion, based on what I saw and heard during the visit, is that they had been doing this racket for a while, doing less service than the office sold, and convincing unsuspecting customers that they got the service they paid for. In this case, I knew the difference and had the gumption to stand up for myself and make sure I paid for what I got. With air duct cleaning, and any time you pay someone to perform ANY service for you, please make sure you educate yourself as to what to expect and how to identify what they are doing. Had I not known better, I would have gotten ripped off. Even if the billing/work issue had not happened, I'd still rate the quality of their duct cleaning a 2/5, based on the quality of work performed alone. Duct cleaning companies are plentiful,.. do your research, as your friends and neighbors, and choose one that will take care of you and make a long-term customer out of you, not a company that seems to just want to shake you down and move onto the next job. I would have loved for them to have taken better care for me, as next year, I will be starting my hunt for another company all over again.

We just had Standard Heating do a full tear out & install of our furnace & central AC. Rick K…read more showed up to do the quote was very knowledgeable. He asked about any cold or hot spots, took a bunch of measurements, and did some calculations. We talked about our options, and he answered all of our questions thoroughly. They offered many financing options to choose from. When we agreed on an install date, Ben showed up in the morning. He explained what he was going to do per quote & got to work. He installed walking mats to protect the carpet & put in a long day. He started with the demo. We both remarked how quiet he was & we were both able to work upstairs. They pulled permits & had a separate gas guy and a couple of electricians to assist. When it was completed, they showed us what was done & how it operates. We ended up with 25 months same as cash financing & an extra year on the factory 10 yr. warranty for a total of 11 years! They left us with 3 extra filters too. The weren't the cheapest quote but we wanted someone who would be around in the future that we could count on if problems arose. I will highly recommend them to anyone that needs work. Standard is a very professional company & the installers were a pleasure to deal with! Red from Stillwater.

I have been using Standard for the past 15 years and will continue their service. Brad and Mike…read morewere just out to do my annual maintenance of the furnace and ac that states installed 7 years ago. Really like the furnace and ac, but today's units are so sophisticated that I have found the yearly maintenance to be very worthwhile. They have caught a couple of things on the preventative care that saved me from down time! Brad and Mike weee awesome! Good detail and explanation about what they did!

Have a water softener that was not working, still under warranty. Had Aquarius come out and it…read moreneeded parts, a new head and the resin in the holding tanks was bad. Parts were free but labor was $1732. Well, it is now going on 3 weeks since they were out here, and the softner stopped working! Can not even manually regenerate it! I called to get someone out here and they can't come out for 3 weeks! I am getting no where with them to get out here sooner. Our water is well water and is very bad water. It stinks, tastes like well water, and stains everything. Besides that, they were out here just 3 weeks ago to "fix" the softner. If it wasnt still under warranty, I certainly would not be using them. And even under this warranty, I have to pay labor costs.

I have had issues with this company every time I work with them. I have a service contract, set up…read morean appointment and tech does not come in the promised time frame. DO NOT USE THIS COMPANY!!!!!! Everything is a fight I would rate a 0 if possible Also just found out from dispatch that customer service lied to me about checking where my tech is. Dispatch stated they did not ever talk to her. Technicians are all good... it is Customer Service that is an issue. If tech cannot make the timeframe promised then someone should contact customer and let them know instead of customer having to call in and be told misinformation

Furnace stop working soon after purchasing home. S&R provided quote to replace, more than twice a…read moresecond opinion (company we've used for previous home). Hard to believe there could be such disparity, of course going back to a company we trust.

we just replaced our 21 year old HVAC system, and S & R made the process very easy. Scott came out…read moreand explained our different choices so I was able to make an informed decision. Alex, James, and Sam showed up on time, they were courteous and respectful, and helped me with setting up my thermostat. They've been servicing our system for years and I find them to be trustworthy and knowledgeabl. i highly recommend the.

These guys are the best! Got out to look at my furnace within 24 hours and saved me from spending…read moreanywhere from 6k to 10k (recommendation to replace the whole unit from another business) by replacing one part. Extremely friendly, honest, affordable and the work performed was top notch. Thanks again, RA

From the owner: We started DNS Heating and Cooling in 2019 to fill a void in the home services industry with a…read morecompany that provides skilled and trained Union HVAC service techs that won't upsell products and services to pad the bottom line. Just honest people working to ensure that people stay comfortable in their homes and businesses at fair prices. Whether it is a furnace, air conditioner, boiler, heat pump, ductless mini split, rooftop units or make up air systems, our techs have the experience to repair and replace HVAC systems with the customer's best interest in mind.