First off. For those of you that tend to read only the first paragraph of a review. I want to say upfront that Dependable Heating And Air Conditioning is the only call you need to make for your heating and cooling needs. They are professional, dependable, priced right and went more than the extra mile for me. My entire story follows, some of which even Dependable was not aware of.
I am a writer by trade so bear with this little novelette. It was Saturday morning the 4th of July 2015 when girlfriend and I were riding mountain bikes on small trails near Wisconsin Dells. I went off the narrow trail and crashed into the woods apparently landing in a large patch of poison ivy. It put an end to our day as well as our vacation we had planned until Tuesday July 7th.
We returned home Sunday July 5th and I went straight to bed rest for some very sore bumps and bruises. By Monday evening I was seeing the poison ivy breaking out. Pretty much my entire right side was covered. Wednesday July 8th I went into Urgent Care. Got meds for poison Ivy but also found out I had two fractured ribs. I was miserable to say the least. Impossible to sleep.
Friday July 10th I awoke to discover my air conditioning was not working. I went into work then took a 1/2 day vacation and started calling air conditioning repair companies as the upcoming weekend was to be the hottest of the season. Found out air unit would be as expensive to repair as to replace so now I had to call around for replacement quotes.
I set up three appointments for Friday afternoon/evening and one more Saturday and the following Monday. As I set appointments I asked each company how far out they were on installs and all said it would likely be the following Wednesday or Thursday at the earliest - including Dependable. It appeared I was going to be HOT, Itchy and painful for almost a week.
Mike from Dependable was my number three Friday appointment set for 7pm. I got a phone call shortly after 7 from Mike who was running a bit late with a previous appointment. Did not really matter to me as I was not going anywhere.
Mike showed up and started by taking photos and sending some to his office. We sat down in my house which was already heating up and went over a system. Mike was very thorough and took his time with my questions. He bid similar equipment to my two previous bids and came in just a bit lower and with very nice units.
I was still pretty certain I wanted to wait to hear my other two bids on Saturday morning and Monday evening. Well, Mike had worked for one of the companies and had just won a bid against the other. Mike never said a bad word about any other company but explained to me what they would be bidding. Total professional.
Without mentioning my maladies, my final question for Mike was when would be the earliest day that they do the install. Mike thought Wednesday but then got on the phone. This was after 8pm on a Friday night. Long story short, Mike worked with his office (owner Tim) to rearrange their installation teams so that a team could be at my home MONDAY! Unbelievable. I signed the paperwork on the spot and called the other two companies to cancel.
I had a miserable weekend. I should have gotten a hotel but I have pets. I was HOT, Itchy and pained Friday, Saturday and Sunday. I barely moved from my bed on Sunday.
Monday July 13 arrived and so did the install team. Right on the mark at 8am. At 5:15 pm they powered up the units, tested and monitored for a little while and my home was cooling. I had the first restful sleep in about 4 days.
When the team left, you would never know anyone had ever been in the home. Spotless. Maybe cleaner than when they arrived.
Today July 20th marks the one week point. The system is flawless. And talk about quiet. The air conditioner is under my deck and I literally cannot hear the unit when it is running. Especially when neighbor units are running.
I don't think there is ever a "good" time for a furnace or air conditioner to go out. But for me, this had to be the WORST time. Without really knowing it, Dependable came to my rescue. My poison ivy is just about gone and ribs are less sore. At least I am able to sleep nights.
If you are looking to replace, upgrade, repair, or whatever, your heating and/or cooling, I HIGHLY RECOMMEND Dependable Heating and Cooling - and especially Mike. I seriously felt like I was Dependable's most important customer the entire time Mike was at my home. You can tell he treats all of his customers as the most important customer. Thank-you Dependable. And thank you Mike/Tim.
OH, my girlfriend already says she will use Dependable for all of her heating and cooling needs.
Rob S.
Blaine, MN read more