We have purchased from Simon's before that's why we are a returning customer. Staff is very…read morefriendly and knowledgeable on all their makes of appliances. Very helpful in helping you pick out the appliance that is good for you and will fit your home. Won't try to sell you something you don't want. The delivery/installation guys were great. Very friendly. Gave a run through on all the appliance features and how they work. If we ever need any more appliances this is the place we would go to. Prefer the small hometown stores over the big box stores. Better all around service. Thanks Simon's!

Bought a new range and delivered in late Feb. from Simon's Appliance. John explained the different…read moreranges in a friendly clear no pressure manner and very patient with our many questions. So he made my decision to purchase the Frigidaire model easy. The 2 delivery men, Jonny and Ray did a great job installing the range and saved me money when they noticed my current cord was in great shape and I did not need to purchase a new one. All around great experience. Highly recommend Simon's Appliance.

Just got my new washer & gas dryer. No scratches or dents on either. The delivery came within the…read moretime frame specified & they were able to install it very quickly. And they removed my old units. Very affordable for the units, delivery, installation & disposal of my old units. I would absolutely recommend them to everyone. They met all my needs. Thank you Appliance Outlet Center !!!!!

Went in to get a washer and dryer. Told the guy what I was looking for, he showed me the first set…read moreand it was exactly what I wanted. I wish I knew his name but he knew SO much about washing and drying clothes! The washer has a dent on the corner and I can't see any imperfections on the dryer. They had A LOT of options. I just wanted something somewhat simple. I was in and out in record time. Got delivery scheduled for a week out. Love my new appliances!

Today Pinball Plus came out and repaired my Space Shuttle pinball machine. It was a stellar…read moreexperience and I recommend Pinball Plus to anyone with a pinball machine. A few years ago my wife and I purchased a refurbished Space Shuttle game. When we moved to a new home I, like a fool, removed the head so I could get it into our basement. When I got it all back together the paddles didn't work. Pinball Plus came out, and (I swear this is true) within 3 minutes had found the cable that had gotten lost and so not hooked up, a bumper that needed repair, an intermittent cable connection, and a fuse system that should have been in place but was missing. They fixed all of that, plus cleaned the playing surface and both sides of the glass, for a very reasonable price. On top of all that, they communicate really well when setting up appointments and showing up on time. Wow.

John Ross provides exceptional service/repair. I have a 1992 Bally's Addams family pinball machine…read morethat he repaired. He is a true professional!

Technician was unfamiliar with washer dryer combo. Told me I needed a new control board, which…read moreneeded to be ordered. Called in a couple of days later to check on status of the order. Was told it was still up for management approval. 3 weeks later the technician called me and told me the order had not been placed and if I was still interested. Unbelievably bad service!!!!!

If you promise to be here at 11-2 window, but then delay by letting us know it will be at 3pm, then…read moreyou don't call but it's 3:49pm and you aren't here... It's going to hard to like your 'service.' Having to call you to find out you don't care enough to be on time or to let us know there is an issue is not a great service moment.

They could be ruder and dismissivive but they would REALLY have to work at it. I have been going…read morethere for 20 years and now they are just 'Go talk to Day on Snelling' jerks. No really - they were total jerks. Amazon FTW I hate to say it. I really tried. I was ready to order like 800 in parts ands ask for service but they could not chase me out fast enough. I even had the part numbers printed out - in my hand. And they complaIN ABOUT BIG-BOXES. I will pay 10% more anyday to be treated like a human being.

Usually the same older gentleman working - always so nice and will answer all your questions…read more Purchased a washer and dryer when we purchased our house on Hurley street and then came back the next year for a dishwasher. Will definitely come back for our other future appliances.

Have an appliance issue? These are the guys you call. Collin came out to our house when our Asko…read moredryer stopped working. He was able to diagnose the issue and fix it fairly quickly. Our dryer was up and running in no time. But the thing that stood out was their guarantee and professionalism. The same dryer had an issue within 60 days and they came out and fixed it, quickly and easily without an extra diagnose fee. Major kudos and thanks to Collin.

The best of the best. We've had a number of appliance repair technicians over the years. Never has…read moreour experience been as positive as with Collin and Omega Force. The process was smooth. The service was friendly, knowledgeable, and professional. The prices were reasonable. The repair was quick. Highly recommended!

I bought a Frigidaire Range Infinite Switch from Appliance Depot more than a year ago and finally…read morehad a repairman come to install it today. (I usually wait until I have a full day of work for him each time.) Clearly, it is past their return policy of 30 days. I ordered online, but called to make sure I was ordering the correct part for my model cooktop. They recommended and sent the wrong part. So, I called today to see if I could send it back and get the correct part.* I wasn't asking for a refund. After speaking with a woman for some time I asked to speak with the owner. Don reiterated that I was calling more than a year past their return policy and that there was nothing he could do because he didn't know who I spoke with. It doesn't matter who I spoke with, it is his company and it's his policy. Reading the recent reviews it seems the current ownership/management has a few very unhappy customers. I'm one of them. (*They don't have the correct part)

Our fridge died last Christmas. Thankfully, we live in Mn! The outdoors helped keep our food from…read moregoing bad. We quickly searched up and then decided on getting a new one from a small business. After our in store visit and finding what we wanted, with a better warranty and price than the big company offered, we paid. We skipped the delivery and haul away as we are capable and I wanted to give the community a chance to part out the fridge (appliance parts are $$$$) for no cost. Also made it lighter for us taking to drop off for recycling. Fast forward 11 months, we decided our washer and dryer had been fixed enough times and it was time to upgrade. Again, we found better pricing and warranty at Appliance Depot. Our 3 appliances are doing great. The one service call we made, for the fridge, was soon after the request was made, repair person was timely, and we had a laugh at the user error that prompted the call to begin with. Fast forward again, and we need a microwave. Likely a dishwasher coming up too. We will be going back to Appliance Depot!

Yesterday I had one of the best appliance service experiences ever. We had two Sub-Zero…read morerefrigerators that were behaving strange and dollar signs were flashing in my head! I filled out a form on Thomas Service Company's website, they called me first thing Monday morning and Kyle showed up just as promised. Kyle was pleasant, knowledgeable, and went the extra mile to help us. After expertly fixing our Sub-Zero issues (They're 15 years old and these were minor fixes so shout out to Sub-Zero) he also adjusted the burners on our Wolf range to help them perform better! The work Kyle did was excellent, and I was grateful for his work and professional manner. He also told us the story of their family business and that was nifty, too! I highly recommend Thomas Service Company, Sub-Zero, and Wolf. Added benefit: The total service bill was way less than I imagined!

DO NOT let them work on your appliance if you are not at home!!! The repairman who came was rude,…read moreinsulting, and did the BARE MINIMUM. We called a repairman from their company to take a look at our front two burners. When he got there he proceeded to take the top off and complained about the amount of grease saying we must have had an oil spill. This is NOT true, we simply have used our stove for cooking for over 10 years. After relaying to us the problem, he started to reassemble the stovetop with all the grease still inside, WHICH ONCE AGAIN, was the main problem. Before he could finish, I stopped him saying, "At least let me clean out the grease from the inside of the stovetop first". Then, he proceed to aimlessly stand around and watch me wipe out the inside. While I realize that I did not pay him to clean out the stove, I expected that he might at least offer to help clean the grease, which again was the main problem. Then he commented, "Time is money", while waiting for me to finish a job which took me maximum of five minutes to wipe the majority of the grease out. Even my 11 year old knows that a basic clean is common sense before reassembling something. I can only imagine what would have happened if we had not been home to direct him to do a BARE MINIMUM job. I would not recommend this company to ANYONE.

Lauren Buonincontro was outstanding in all of our dealings with Warners'Stellian in the purchase…read moreof a top of the line washer and dryer. The installation went exceptionally well and she had incredible follow through on any issues we had. Warners' Stellian need more individuals like her who are professional and follow through!

My experience with the warranty department was horrible. My husband and I purchased a double wall…read moreoven from Warners' Stellian and added the 5-year extended warranty for peace of mind. Unfortunately, we had to call for service several times. Each time technicians came out, they made a temporary fix and told us they would come back and repair it permanently once the correct part came in. We were told they would order the part and contact us to schedule the installation. When we eventually reached out to have the part installed, we were told the technician didn't know how to install that particular part. After multiple visits and assurances that the issue would be resolved, a manager ultimately told us they were not going to fix the problem and claimed it was somehow our fault that the oven was broken. To make matters worse, the manager refused to give me the contact information for anyone above her and was extremely rude during the conversation. After spending a lot of money and purchasing an extended warranty, this was incredibly frustrating and disappointing. Because of this experience, I will never purchase appliances from Warners' Stellian again, and I share my experience with anyone I know who is considering buying appliances there.

Justin did a great job I will have him back again for any repairs. On time explained everything…read more gave recommendations very straightforward.

Horrible communication and customer service. Wish I would have read reviews before hiring because…read morethere seem to be a lot of those same complaints! My husband and I purchased a GE range from Home Depot back in June. We learned at that time that it needed to be converted from natural gas to liquid propane and Home Depot told us they do not provide this service. I researched dozens of sites, plumbing companies and appliance specialist companies, and decided to try JUSTIN FROST from PRECISION APPLIANCE SERVICES. He came out 4 times during the month of July to install the conversion kit, but after his last visit, the burners were not burning correctly. I knew something wasn't right so Justin said he would call GE and get back to me. JUSTIN FROST NEVER RESPONDED so I called GE directly and they sent an appliance repair specialist to us. Unfortunately because someone else had already worked on it, they were not able to help us. They could not spend the time trying to figure out what JUSTIN FROST did wrong and then try to fix it. Even though the GE specialist was not able to help us, he did tell me what was wrong with the installation of the kit: (1) the orifices were installed on the wrong burners so some burn too hot and on other burners the flame does not change at all, even after turning the knob from high to low; (2) it takes 30 seconds+ plus for the burners to finally ignite, which is a safety hazard as gas is constantly leaking while trying to ignite, (3) the screws behind the knobs were all stripped. I called JUSTIN FROST to discuss the situation and he seemed very friendly at first and even scheduled an appointment to come back out to fix the conversion kit. Guess what? JUSTIN FROST never showed up! He never responded to any of my calls or texts and I learned that he blocked my number. We ended up with a ruined range that could potentially be leaking gas and no one to fix it. Needless to say, I have never been so disappointed with someone you trust in your home who leads you on telling you he can perform a service he obviously is not capable of. I strongly do NOT RECOMMEND JUSTIN FROST at PRECISION APPLIANCE SERVICES!! I called another appliance company and they told me that once the kit is installed incorrectly, it cannot be fixed and my only option is to buy another new range, which we did.