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Menards

2.7 (42 reviews)
Open 6:00 am - 10:00 pm
Updated 2 months ago

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Vanity top
Jason B.

I have never had so many issues and problems! The EP Menards store has a few departments who need some retraining but none are more screwed as the plumbing department. I ordered a special order vanity top for a bathroom. Went to the store with all of the measurements and info and still had to explain to the guy helping me how to enter it into the computer. I was told this would be double checked by the department manager when he came in in the morning. Four weeks went by with no update online and no call. In that time I called twice to find out the status of my order because the ordering was such a cluster!!! The plumbing manager called me back to confirmed they had everything they needed for the order and we were on track for delivery in two weeks. Two weeks went by and nothing so I stopped in the store. I got the same run around so I personally called the manufacturer myself. Four calls later and seven emails straight to the manufacture I finally had a call back from the plumbing manager saying they screwed up on the special order and had to reprocess the order. At this point I was livid as you can imagine!!! Long story short it took 15 week to get this simple vanity top and when I did get it the hole was cut wrong. It wasn't a small difference it was 4 inches off!!! I then had to pay a contractor to come and cut the hike the right way so I could install it. Moral of the story, don't ever pick up a special order from Menards without triple checking every inch of it prior to loading it on your truck!!! The plumbing department is iffy at best so use caution when asking them for help or advice! My $1500 custom vanity took to long to come in and was way to big of a headache so I will never order from them again!!! Terrible service and inaccurate information given from the plumbing staff. The only reason I didn't a one star is because the final product is nice once the problems got figured out.

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14 years ago

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12 years ago

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Review Highlights - Menards

We are building a deck and I went into Menard's and the helpful people helped me Create a deck plan and.

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Frattallone's Ace Hardware

Frattallone's Ace Hardware

(4 reviews)

I stop in here quite a bit when I need something basic and don't feel like walking the miles of…read moreaisles in a Home Depot. There isn't a crazy variety of stuff but most of your hardware needs can be met. I've purchased baskets of flowers and sacks of grass seed in the spring and Christmas wreaths and lights in winter. This year I desperately needed my two sliding screen doors re-screened and did not want to attempt it myself, so I was happy to find Ace offers this service. It's kind of expensive (about $90 for the two sliding doors) and it took almost four weeks to get them back (the work is done off-site) but they look great. These doors were a mess, with old, sunburned duct tape goo hardened along the bottoms and dirt-clogged wheels. I had patched and taped these poor battered screens for far too long. When I got them back, they looked almost new; completely cleaned, freshly-greased wheels, and taut screens! Great job, people, I'm very pleased.

Was directed here by the Ace Hardware website, which offered a special deal on a Toro trimmer. The…read moreAce website informed that the product was in-stock and available for pickup TODAY. I made the purchase and drove to the store. On arrival, was informed my order was CANCELED. When I asked the manager why he cancelled my order he stammered on about the store's business model vs. corporate ACE. Apparently I arrived in the middle of some sort of feud between this store and Fratallone Ace, preventing fulfillment of orders promised by their website (?). I generally go to my local ACE for small purchases (screws, tape, spray paint, etc.) and now I remember why.

Menards - buildingsupplies - Updated May 2026

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