I stop in here quite a bit when I need something basic and don't feel like walking the miles of…read moreaisles in a Home Depot. There isn't a crazy variety of stuff but most of your hardware needs can be met. I've purchased baskets of flowers and sacks of grass seed in the spring and Christmas wreaths and lights in winter. This year I desperately needed my two sliding screen doors re-screened and did not want to attempt it myself, so I was happy to find Ace offers this service. It's kind of expensive (about $90 for the two sliding doors) and it took almost four weeks to get them back (the work is done off-site) but they look great. These doors were a mess, with old, sunburned duct tape goo hardened along the bottoms and dirt-clogged wheels. I had patched and taped these poor battered screens for far too long. When I got them back, they looked almost new; completely cleaned, freshly-greased wheels, and taut screens! Great job, people, I'm very pleased.

Was directed here by the Ace Hardware website, which offered a special deal on a Toro trimmer. The…read moreAce website informed that the product was in-stock and available for pickup TODAY. I made the purchase and drove to the store. On arrival, was informed my order was CANCELED. When I asked the manager why he cancelled my order he stammered on about the store's business model vs. corporate ACE. Apparently I arrived in the middle of some sort of feud between this store and Fratallone Ace, preventing fulfillment of orders promised by their website (?). I generally go to my local ACE for small purchases (screws, tape, spray paint, etc.) and now I remember why.

In general I find that Jerry's has what I want and the staff is plentiful and helpful.read more

Jerry's Do It Best Hardware in Eden Prairie is a convenient location for household projects and…read moreespecially for tuning up lawn mowers and snow blowers. The staff has always been friendly and approachable and willing to help even with unusual requests - sometimes those pesky product description aren't as helpful as one might hope! Bringing in an old part or a photo often gets quicker results. Easy access from Highway 169 and plenty of convenient parking too. Once your finished at the hardware, stroll on down to Jerry's grocery on the other end of the mall for convenient one stop shopping. Good luck with your project and remember plumbing projects usually take three trips to the hardware.

Went here with my grandma to find a replacement for a screw and knob on her walker. as soon as we…read morecame in a cashier asked if we needed help and immediately took us to find what we are looking for. We were probably in and out in five minutes. They took military discount and all the workers were very polite :-)

Very good service…read more They are always ready to help you Selection is good for a small store

Excellent local hardware store! I needed a bulb to replace my microwave light and the cashier…read moredirected me to the correct aisle. When I got to the aisle, another employee was ready to help me find exactly the right size and style within seconds! Very nice and attentive staff! Definitely will return for more hardware and household needs!

The customer service representatives were very friendly and helped me find exactly what I was…read moresearching for.

Solved my problem in 1 minute! I spent HOURS at Home Depot and Menards looking for a bidet tee…read moreadapter and couldn't find the right part. Settergren's manager looked at what I was trying to do and brought the correct part to the front of the store in ONE MINUTE!!! Priceless. I will always come her for plumbing questions in the future. I wish I could give 6 stars!

BEWARE!!! Poor customer service. I just purchased an $800…read moreEGO battery operated mower. I charged the battery and started it up but it did not cut. I brought it back to Settergren they took one look at it and said I need to bring it to an approved EGO repair shop. There was no concern or empathy just an attitude of it's now my problem. I asked if I could return it. He just said, "No there's nothing wrong with the mower it was assembled incorrectly". Now I have a new lawnmower I have to wait 2-3 weeks for it to be. l will let all my friends and neighbors know how poorly I as treated.

Really, no mask required for customers? I'll be shopping at Menards from now on. Masks are…read morerequired there for admittance.

I love the Minnetonka Frattallone's! You might pay a little more, but it's local and the service is…read morewonderful! They truly have a wide selection of just about everything!

Overall, I really enjoy my neighborhood Ace. The majority of the staff is helpful and…read moreknowledgeable. However, there is one employee (a male with long-ish wavy hair, likely in his mid-30s) who clearly knows his products but often delivers suggestions in a tone that comes across as condescending and judgmental. I'm sharing this only as constructive feedback, as I otherwise have had very positive experiences and appreciate the store and team.

Owner Dave has seen to it that his entire staff, including the young ones, knows the stock, and…read morewhat will do what.

Stopped in for particular glue/tape. I can usually find my way around. The cashier closer to the…read moredoor I entered did great me but otherwise everyone else was in their own world. I found what I was looking for & kind of browsed around. They had a ton of mini totes.. ended up grabbing one. Not really my go to hardware store but they usually have what i'm looking for.

Placed an order for pickup and got major attitude from the grumpy old men here. Will never be backread more

Great services and inventory. Having a REAL hardware store is important. I dont always want a box…read moreof 1000 screws when I need a few. I'll happily pay a little more for big items to keep that single fastener selection around forever. Burnsville is a great store.

Very uncomfortable experience. Sweet employees were under-supported by extremely rude supervisor-…read moremanagement. Will not go back to this location. Had a great experience at the next closest location.

Today I bought 2 plugs for my bathtub. They were $1.49 each. I also bought 2 clearance wipe packets…read morethat supposedly remove ink from leather. We'll see. They were only .75 each. The reason for 4/5 stars is they didnt ask If I needed help Right away. Unlike Ace in Apple Valley. Only after I found the plugs was asked If I needed help. Asked cashier If they had a clearance section and she pointed me to the endcap. As I paid the point of sale credit card thing didnt work so cashier had to do over at other terminal. No big deal as I had only 4 items. Will probably return when in area next.

Our normal hardware store Frattalone has closed and we have begun to shop here as a replacement…read more The staff here have consistently been surly and bothered-angry when we have asked for help. The selection is poorer than Frattalone and the prices are higher. We won't support this store and their poor attitudes, we will plan to go to Home Depot or Lowe's for our hardware needs. We appreciate the location and the poor service, higher prices and lack of inventory will cause us to shop elsewhere.