The doctor was great. The customer service leaves much to be desired. Waited nearly 6 weeks for my…read moreglasses. There was a lack of communication, even after reaching out multiple times.

I had an appointment at 11:30. My daughter who is 5 had to tag along. I didn't end up seeing the…read moredoctor until 1:15. I was in for just a checkup, nothing special. We ended up having to go to the car for food and to entertain my daughter. Worst of all, when the doctor did come in at 1:20, she didn't apologize for the ridiculous wait. Not one word. I will not be returning.

I haven't worn contacts in three years. I told the doctor this. I was supposed to get a fitting…read morewhen I got my trial pair, but that never happened. The lady behind the desk just let me go on my way. I even mentioned to her again when I picked up my contacts that I haven't worn it in three years, and she's like, oh, really? And then I was supposed to get a year's worth of solution, and she gave me two tiny bottles and told me to stop and to get more. What's the point? I'm never going back here and highly don't recommend it. Now I have $200 worth of contacts that are useless.

They can through for my Mom Re her frames…read moreShe purchased there. Helped her with replacement frames at no cost and also lenses when she had a problem with her frames

I am not sure I would order from Warby Parker again. The store has a variety of styles, but no one…read moreassists you or makes recommendations. I selected a pair of glasses and was told they would be shipped to my home in 7-10 days. They did arrive as expected, but the were too tight and did not fit appropriately. I went into the store and they could not do much, and I ended up returning the glasses.

I was so happy the day I went. Waiting two weeks I call them to ask about pick up date. She states…read moreoh there an error when they came on the 10th and it will be another two weeks. No one called, no updates. Nothing!!

Fantastic doctors and staff. They really helped me and cared. I will be coming back for all my eye…read morecare needs.

Nice place. Good doctors. Great selection of glasses. Convenient hours. Highly recommend.read more

Fabian was knowledgeable and helpful in finding something to suit my needs. The staff is all…read morepretty cool at this spot

I wandered away from this shop because my drive route changed... I'm S000 glad to be back!…read more Everyone's friendly, solid tunes are always happening, and it just feels chill. Kudos. T've worked with Ren a couple of times now, and she's been awesome at filling in the gaps around this & that in terms of product. Always good, fun, easy chatter - it goes a long way to nomebase a shop, when you drive 30m to get there. Thanks Ren, thank you all!

They have horrible customer service I came in to get a copy of my prescription lady at the front…read moredesk told me they can't pull up the info due to me getting the eye exam at another location makes no sense save your time and money

I'd give zero if I could. 5+ employees doing nothing...not a greeting, can I help you?,...nothing…read more Worst customer service. Time to restaff

Best, most thorough eye doctor I've seen in my life. Highly encourage you to go here if you have…read morequestions, concerns, or issues with your eyes. They have done several tests that no optometrist has ever done before. I've learned so much about my eyes. They go beyond the basics. Very professional as well.

A month ago went for an eye exam and to be fitted for eyeglasses. Was told I would be contacted…read morewhen they were ready. Now a month later I still hadn't heard anything so I called and a nice young lady checked and said the glasses were still not ready and she would have someone call me.

I had an amazing experience at MyEyeDr! From the moment I walked in, the staff was welcoming,…read moreprofessional, and organized. The entire visit felt smooth and comfortable from start to finish. Dr. Fatima was outstanding -- very thorough, patient, and knowledgeable. She took the time to explain everything clearly and made sure I understood my vision needs without ever making me feel rushed. You can tell she truly cares about her patients and takes pride in providing great care. Crystal was incredibly helpful when it came to choosing my lenses and frames. She was kind, patient, and very knowledgeable, making the process easy and stress-free. She listened to what I needed and helped me find the perfect fit for both comfort and style. Her customer service really stood out. This was one of the best eye-care experiences I've had. The team at MyEyeDr made me feel valued and confident in my care. I highly recommend this location to anyone looking for professional service and people who genuinely care about their patients.

Phenomenal service! The staff went above and beyond ensuring we had everything that we needed!…read moreMoreover, taking the time to explain what the insurance covered and didn't cover and informing us what would be or not be a surcharge was greatly appreciated! Olga was a great receptionist and assistant in the selection process of the glasses. The Dr. also had did a magnificent job tailoring to the needs of his patient. 5/5 will come again! (Also, a very clean and organized location)

Vision One isn't some hoity toity spa like practice trying to sell you on bells and whistles…read more They're no bullshit, direct, and to the point -- exactly what you want when it comes to your eyes. I live in the city but made the trip out to Arlington Heights for my consult, then went to their Lombard location for the surgery about two and a half weeks later, and came back to Arlington Heights the next day for the post op. Totally worth it. From start to finish, everything moved efficiently but never felt rushed. On the day of surgery, they took their time with the preoperative steps, did another full workup, checked my corneas again, and the surgeon personally evaluated me before getting started. That gave me real peace of mind. People kept insisting I would need a Valium or something to calm my nerves, but I didn't need it at all. The team was calm, confident, and made me feel completely safe. When it was time, the actual procedure felt like it took three minutes, and that was it. They made sure I understood everything before and after surgery, gave me a full kit with everything I needed, and treated me with respect the whole way through. Now I can see so crystal clear, I'm babying my eyes like they're made of gold. It feels illegal to see this perfect. Already hit 20/20 the day after surgery and looking forward to hitting that 20/15 soon. For the price, it is a no brainer. This is not a big box conveyor belt type of place. It is professional, personal, and thorough. Highly recommend if you want real results without the fluff.

I had an issue with my eye and stopped in because they were open. Not only did Kendall and Michelle…read morehelp me with my issue, they offered some samples of drops to help and they reassured me that it wasn't as big a problem as I thought. If I didn't already have a practice I've been going to for over a decade, I'd transfer over to them. Nicest customer service and so helpful!

I was referred for a consult for cataracts, the staff was extremely friendly and helpful in…read moreguiding me through the process. Dr. Michael was very knowledgeable, friendly and supportive. The surgeries went smoothly and Dr Michael was calm and reass during a scary procedure. The recovery process went exactly the way he planned. I wholeheartedly recommend this practice and especially Dr. Michael.

excellent doctors waiting time is really held to a minimum which everybody loves and a hair bubble…read morein my eye was taken care of by the laser great doctors highly recommend