I was fully intending to go elsewhere but late summer/early fall is so busy for me I just didn't have time to research a new place, and I really needed new lenses, so I booked an appointment.
I really wish I'd just waited a little longer.
I wasn't helped until 20 minutes after my appointment, when the doctor finally came out and told me she would be doing the prescreening because there was no one else available to do it.
When she brought me back to the exam room, and she shined the really bright light in my eyes, it took far longer than I remember it being before, to the point where I was starting to worry that there was something wrong. By the time we were done, my eyes were watering and I had huge white spots impacting my vision. She then continued to do the exam anyways, asking me which versions looks better, even though I *couldn't see properly* (and was blinking rapidly and staring blankly because I couldn't focus on anything due to the spots) which made it pointless.
I wanted to replace the lenses in my current frames, as well as get some tinted sunglass lenses (I already had the frames for both pairs). I was told it would be $230 *just for the lenses* for the sunglasses, using my own frames! I couldn't believe the cost! The last time I got sunglasses done it cost me under $200 INCLUDING new frames. no discounts or insurance coverage or anything like that. I told them no, just got my regular glasses, and walked out.
When I got home, I realized I had a birthday coupon for free sunglass lenses with the purchase of a $120 pair of frames. (This seemed like a suspiciously good deal since as I was just quoted, the lenses alone cost $230.) I ended up finding a really cool pair of frames for exactly $120 that I actually liked better than my own frames I'd brought in. I was starting to feel a bit better from the previous day's sticker shock. Should've known better! Of course, those frames wouldn't work. Something about the style of frame would cause the lenses to crack when the lab put them in, even though they were the same style as they frames I'd brought in the day before, and no issue was mentioned then. I was then directed to pick a different pair from the far wall, where, you guessed it, everything was at least $40 more expensive. (I eventually went against their instructions and found a $120 pair that worked.)
I asked for a rose tint, and made sure to let them know, several times, that these were to be SUNglasses, so they needed to be darker. When I came to pick up my glasses, the lenses were, of course, light pink. He offered to take them back and make them darker for me, but the result was only a little bit darker... when he handed them to me, he said that he'd told the lab that I'd said I wanted them "a little darker, but only a little bit, not too much". Except I gave him no such instructions! At this point, though, I was already running very late and told him that I would have to come back later to have them darkened further.
He handed me a packet with my receipt and a copy of my exam records. On the envelope was written a date, one year into the future. Because of the issues I had (read previous reviews) I asked him specifically if he had booked an appointment. He told me repeatedly that no appointment had been booked, that it was "only a courtesy reminder".
Naturally, I open up my email today, and I have a lovely little note sitting there waiting to inform me about the appointment booked for me for next year's exam.
So, I'm done. I've been given a questionable exam, quoted a ridiculous and suspiciously-high price, given the runaround on frames, TWICE had appointments booked for me that I didn't ask for, and been hounded to reschedule my appointment when I canceled the first time.
I will not ever be returning. read more
