I was there yesterday purchasing sunglasses for my husband. A man and a woman(I wish I asked names)…read more were there helping me. It's hard to buy sunglasses for someone who isn't there to try them on. However they made the process easy and the sunglasses are perfect. The man even fixed my husbands RayBans that had a popped out lens.

I went to the Deer Park location today to get my broken ray bans glasses fixed. I worked with Mary…read moreJane, who was extremely polite and helped me purchase my replacement lenses. She made the process easy for me and handled everything! I was so happy I stopped in today. :) thank you Mary Jane!

So sad the guy running this company is not running the greatshades website any longer…read more He cut lenses for a frame once or twice and they were fantastic. Another time I ordered Acies sunglasses from his site, they were literally the best sunglasses I ever bought, even better than Maui Jim and Costa. I wish I could buy more sunglasses sadly I dropped my favorite pair after using them for probably 6 years.

Great selection, reasonable prices and exceptional service from Optometrist and his staff. Highly…read morerecommend!

God bless you sir . As a person I understand that you have a business to run , but when you over…read morecharge and do not disclose fees when you indicated a short adjustment would be free ... I have a witness - and charge 125 dollars and didn't fix the problem ... this does not seem like a fair business practice to me . You did not save me any money - you charged money and never fixed the problem my review is fair .

Never go to Zareef in woodfield mall. I went to return my…read moresunglasses he purposely bent my frame, and dug his thumbnail into the inside part of the center lines acting like he was cleaning it so I couldn't return them right in front of me. I bought the sunglasses because I thought I had eye problems but I was having an allergic reaction to the eye drops I was using, and it was causing my eyes to dilate so I went to go buy some quality sunglasses and they did help with light sensitivity but when I realized it was the drops and I no longer needed the sunglasses I went to return them and that's when he destroyed my property so I couldn't return them because Sunglass Hut also pays their employees in commission and I'm guessing he did not want to lose his Commission.

I had a horrible experience at this location. I went into purchase sunglasses and the sales rep…read moretold me that Maui Jim is top-of-the-line. He also stated that it comes with a lifetime warranty that was amazing. Made it sound like the greatest warranty to ever exist. Being an attorney, I like to know about details, so I inquired a bit more and asked for a copy of the warranty. Turned out that it was a 2 year limited warranty. Very limited might I had, had several exclusions and leaves all discretion to the manufacturer. The store was closing and I also felt rushed. In fact the sales rep responded, "you're killing me man" when I asked him a question. It was clear that he wanted to go home. After using the glasses for about two weeks. I thought that perhaps they had been exposed to extreme heat as I had left the glasses in my car for a period of time. However there was no physical damage to the lens whatsoever. I was having an issue where there was a smudge/glare on the right lens that just could not be cleaned. I took them in within the return period expecting to exchange them and the person who helped me stated he was in the assistant manager. He looked at my glasses very carefully and found a small blemish On the lens. It was barely visible and he had to clean the glasses and look very carefully to even see it. He refused to exchange the product for another pair and suggested that I go through the manufacturer warranty. I picked up another pair of the exact same glasses off the counter and looked over it with him and showed him that pair had at least one or two of the same type of blemishes that he cited on my glasses were the reason for not honoring the stores return policy. However he insisted that if a customer would want to buy those glasses he would examine those the same way he examined mine and ultimately would not sell those. I even offered to exchange my pair for his supposedly defective pair, telling him I was not looking for a new pair of glasses just one without the defect. I had him look through the pair and he acknowledged the glare/smudge that I complained of. Bottom line is they do not stand behind our return policy. When you go to return an item they go to the glasses very carefully and look for every reason not to return or exchange it. They do not take the same care to go over the sunglasses they want to sell to you. I strongly believe that the blemish he was complaining of was probably there when I bought it but I have no way of knowing for sure neither does he. When I buy a $300 pair of sunglasses I expect a certain level of customer service. I consider giving two stars on this review however the misinformation about the warrantee shows that they don't take the time to educate their employees. Secondly, the assistant manager that would not take my return took my information and told me that the manager of the store will call me tomorrow. He was on billing to give me the contact information or name for his manager. Tomorrow came and went and I did not receive any calls.I'm unlikely to shop here again but if I do I would make sure that I exam in the pair of glasses very carefully before buying them because their return policy is not worth the paper it's written on. The fact that this business does not care enough to claim their profile on yelp or respond to every review that is negative speaks volumes about how much they care about their customers. In hindsight I did some follow up and every platform where a customer can leave a review is filled with negative reviews that the business owner has failed to respond to

Took 2 months for my sunglass to come and I had to keep calling to get updates. I don't mind…read morewaiting but they should be honest about the time frame on their website.

Javier' was excellent, Very knowledgeable, Great recommendations, huge variety to shop from. Nice…read moreclean store the other clerks were great. Park near Nordstrom's or Saxs fifth they're are on first floor .

Went to Oakley over the weekend as my husband broke his prescription glasses. He was quite…read morediscouraged and anxious about this. However, Kyle helped us and we were back out the door in a matter of minutes, all fixed up. He went out of his way and made us feel like if there is ever a problem in the future, we know it will be fixed to the best of their ability. Thanks Kyle from Oakley

Excellent manager and staff. Sal and Brandon were very helpful. They assisted my wife with…read morecustomizing a pair of glasses she wanted as well as Sal assisting me with a pair of glasses for a motorcycle. Sal went above and beyond with helping as well as Brandon with all the customizing and not rushing my wife. Best Oakley store I've ever been to thanks to those two guys.

Located very close to a Marshalls, Nordstrom Rack Schaumburg is located in the Woodfield Village…read moreGreen shopping mall, right across the street from the giant Woodfield Mall in Illinois. It's a good place to pick up missing socks or undergarments of high quality and OK pricing while traveling. Definitely worth going to both stores, since the brands and selections don't seem to overlap too much.

Poor customer service! I bought two items, in one of them,…read morethe security tag wasn't removed. And I had to go back to go back to get it removed. The response I got was called shoulder, it's normal. The staff make mistakes and it's not a big deal. This is at the expense of the customer. As a regular customer, senior, driving 20 miles to get the security tag removed, and it's not a big deal? Shame on you guys!

I need them to fix of a good pair of gym shoes. I've driven past this place 1000 times and finally,…read moreI stopped in. I met with Shannon, who was very polite, and she helped me picked out my pair of gym shoes. The pricing was not the same as buying shoes at Kohl's. But neither is the quality. I paid 140 something for my gym shoes and I love them.

Dick Pond in Hoffman Estates has been mine and my partner's go to running shoe store! The staff is…read morealways knowledgeable, kind, and helpful in finding the perfect shoe type and size for someone looking. They will ask you to brung in your old shoes to see where they are worm down as well as watch you run on the treadmills before making recommendations. They tend to have a variety of top brands as well as colorways. They have a total of (5) locations so if something is not at the store you are at, they can look up if another has it in stock. On top of selling shoes, they also sell clothes, gels, socks, gear and even have local running group information posted when you walk in.