I purchased a pair of Prada sunglasses on December 6. They cost me just over $500 little expensive but I have not bought anything for myself in years , The young man tried several times to bend and tighten them up to fit my head because they were very loose,
he did tell me that I could bring them back if I was having problems with them
Offering $1000 reward that help Spring safely I just was not comfortable in them and brought them back, but I forgot the receipt. He said he'd be more than happy to refund my money as soon as I brought the receipt back I was a little worried I didn't have it but thank God I did meanwhile knowing that I had purchased two more pairs and spent about another $700.00 for the two new ones knowing that I was returning the Prada sunglasses.
I am a disabled veteran and in a wheelchair so when my helper came today, we went to woodfield
I could see the look in her face as we were coming up to the desk of discussed with me being in a wheelchair. People in wheelchair know exactly what I'm talking about. She immediately caught an attitude with me when I told her what was going on and that I would like to return these and get a refund that I had already purchased two other ones that I was even wearing a pair today she pulled them out immediately started saying I'm not taking these back. There are (destroyed) their damage their beyond Repair! They're all scratched up like they were run through a disposal. She kept saying over and over again!
I had two of asked her at least 20 times for her supervisor's name and phone number and she refused then kept asking for the store manager she refused LOL. she finally said she was going to call security.
I do have all of this on my phone video as Well. Two nice ladies from Macys showed up Not Security and took a look at my sunglasses together, They very cheerfully looked over the sunglasses, including the case, and kind of giggled, saying there was not one scratch on them. They could not see anything not even a small smudge there was nothing
wrong with them whatsoever! That they were fine, She also told me since the sunglass hut is a private business and they rent this spot from Macys .
and said that was nothing they could do which was fine I just wanted the mirror to document and to see that in fact that there was clearly nothing wrong with these glasses, and at this lady was definitely biased against me and that the sunglasses were just fine which they were then she started to change her tune and say well I will give her a exchange and she can buy more sunglasses!
I SAID NO! that is not what it states on their refund policy and there is no reason why I should not have gotten my full refund. She did not even want to give me her manager's name, let alone hers and she made it very clear that all of her employees will be notified that they are not to take any returns from the lady in the wheelchair! read more