Such a fun and cool environment. Great selection of clothes and I got to play an employee in ping…read morepong as there is a table set up!

This place deserves a 5-star! The employees here are always friendly, attentive, helpful, and…read moreprofessional. They always care to all of their customers every time. The items here are so great and affordable. You can find anything you need here in just a reasonable and fair prices. From clothes, pants, shoes, caps, and others. All of it has a good quality and worth the prices. Plus, this place is so huge, clean, nice, and decent. You can see around the place that they are well-organized and well-decorated. You can literally tell that their place is so relaxing and it has a great ambiance. You will absolutely love their place as well as their items. TravisMathew is exceptional. Thank you TravisMathew for giving all of us such a wonderful experience. Also thank you for your great customer service. Will definitely visit and shop again soon when I am nearby. Will also continue to recommend your place to all the people I know. Thank you TravisMathew! Great job! Keep it up!

Customer service needs to be improved like be friendlier and welcome every customer that walks in…read more Other than that, the store was clean and everything was tidy. I normally buy my clothes from the website since I already know my size. However, they do have dressing rooms and they constantly have sales going on. Quality is actually very good for the price, you can wear their products for years.

Stopped in a couple of weekends ago, on a Saturday. There was barely anyone in the store. No one…read moregreeted us and basically non-existent service. The teens working there only seemed to want Gen-Z and white people's business.

By far the worst customer service I have ever experienced. Nordstrom has done a complete 180. What…read moreused to be a special experience is now rotted by egotistical associates. I stopped in on Saturday 4/25/26 for an exchange. We had to search for an associate, to start off. Some were behind the counter on their phones, chit chatting with each other, or hiding behind racks. I felt like I was in a sea of employees with none to be found- strangest experience. I unfortunately found a counter with a lady named Cathy behind it. Cathy falls in top five worst shopping experiences I've ever had. She immediately profiled me, it was actually disturbing. Without letting me say a word about my exchange, she went on and on about why is it her problem and she's a "rule follower". She wouldn't even take the time to pull up my personal book or my mother in laws, who gifted them to my husband. Also, keep in mind, there are no "rules" when it comes to Nordstroms return policy. She was strictly there to give me a hard time and make me feel like I was doing something wrong. Things only went downhill from there when she called her MIC. A male named Eric I believe? African American with a beard. He came down with a quickness and never made eye contact with me once. The two of them together couldn't make one good manager. I found him to be cowardly and an example of the company's poor onboarding & training. It's not too late to invest in a leadership program, let me know if you're interested. My three items were like-new and only tried on. My husband has a bad habit of washing all his clothes before he wears them. He did exactly that in September 2025 to realize the pants fit him poorly on the legs. Since when is that a crime or not allowed? I've posted the return policy directly from their website with my review. It's clear that Cathy and her MIC were only trying to give me, and likely many other customers, a hard time and not service. So much for playing by the rules.

I had such a great fun time today (9/18/2025) in the Cosmetic Dept at the Hourglass (HG) brand…read morecounter. It was nice to be invited to come in for a beauty makeover by Demitri. I had never had this done before and I'm glad he encouraged me to experience this. Their international beauty rep was there along with a very nice makeup artist named Nikki. They gave me so many beauty tips and also explained in detail how to use the HG line cosmetics the right way. The cosmetics look natural and feel great on my skin! They are animal, vegan, mostly all natural, free of all the harsh chemicals and made in Italy! They were debuting their collector palette books too which I found all of them to have beautiful color ensembles. I purchased the Deer. Everyone in this department are very helpful but kudos to all the Hourglass line people within Nordstrom for making a fun and interesting time! The international rep (I'm sorry I can't remember her name) was really knowledgeable. Nikki was amazing and made my makeup look the best it's been in a very long time. Best thing was that Nordstrom had a sale on cosmetics so I was able to get 15% off of these name brand plus I was given an awesome gift with purchase!!

I had a very uneven experience at Men's Wearhouse. I initially went into a location for a fitting,…read moreand they took all my information, including the shoes I wanted, and the tie and color I wanted. I had arranged for the suit to be picked up at a location in Florida because I was attending a wedding. Fast-forward to the day that I went to pick up my suit not only did they have the wrong shoes listed, but they did not add the tie that I had requested on the order form. Thankfully, at least the store had the right shoes. But we had to spend additional time picking out a new tie. After much back-and-forth, the location decided to give us the tie that we had selected for the inconvenience. What should have been a 20 minute visit to pick up a suit and tie turned into about an hour ordeal because things weren't written down properly and or missed.

The staff here are great. Very nice and helpful, and I think Men's Warehouse has a pretty good…read moreselection. No quality issues in what I bought. I would definitely come back again!

I will just start off by saying clothes shopping is a struggle for me. I have little patience but…read morealas, I needed cargo pants & a belt for the range & upcoming classes. Instead of purchasing online, I decided to stop by & I'm very happy I did. The woman assisting me was so helpful! Let's face it, we're all built differently so I appreciated being shown the differences in selection & being encouraged to try them all on. It's great feeling when you find "the pair" - & in my case, I found two! They're so comfortable & hello - pockets! Also grabbed a good belt which says a lot. I don't like belts but again, I found "the one." I managed to show up during a sale so I felt I got a great deal on my purchases & the brand makes quality products. I adore my backpack I purchased online & now my clothing & accessories. I'll definitely be back for more & thanks so much again for an outstanding experience.

Nice store for gear and clothing. Helpful staff. Good prices and simple return policy. Good to have…read morea place where the user can be 'hands on' with the merchandise. I liked the place. Good show.

me and my bestie went to get miss me jeans and some belts and Matt was so nice and awesome! He…read morerecommended different styles and sizes to try on. Lost 1 star because a red headed employee walked in on me while i had no pants on.... um girl you could see my feet...Other than that it was a very nice experience!

I love the clothes here. It's pretty expensive though so it's a treat. Loved Brian. Really cared…read moreabout making sure things suited me and made me happy. I had seen him a couple times and never knew there was commission. But then I worked with Mary and it was very evident that they were paid commission, so that was unfortunate. But I'd still recommend it.

Eddie Bauer is really one of my favorite store here in Woodfield Mall. Their place is so great, so…read moreclean, nice, and organized. You can easily shop and get the things you want. They are so well-sorted and well-maintained. The whole place is so nice and bright. You can checkout so easily and quick. The shoes they have has a high quality and so many good brand. So worth it to buy and can save a lot compared buying to other stores around. You all must visit this place and give their items a try. Their location is very accessible, so near, and easy to find. Their place is also near to other well-known places around. They are located inside the Woodfield Mall. They are one of the most visited store and really worth to go to. You can also find here some great deals like discounts, promos, and even sale items. They are so fair and reasonable in terms of pricing. I am looking forward to visit again and shop to this store when I am nearby. Thank you Eddie Bauer for such a wonderful customer service and experience! Please keep up the good work and more customers to come. See you guys again soon! Thank you! Kudos!

Horrible Service by one of the cashiers, do not know what her problem was but, she pretended she…read morecouldn't find the order I have placed on line, even if the item I was returning was in its plastic bag and had the sticker from the purchase j I needed to log in my account to show her that I have spent over $1k in 4 orders then she told me it was ok did not even look a my phone to review the order. Awful person

Oh my! When I learned that there was a Portillo's Pop Up Shop at Woodfield, I was all over it! It…read morehad been a few weeks since they opened it by the time I got there, so everything was a little worn, but by no means does that mean I didn't have fun! In the Portillo's Experience Pop Up, they sold a small amount of merchandise and chocolate cakes. The real reason to go, though, is for the photo ops! They have an onion ring swing (that really swings), a French Fry room with a box of fries to pose with and three smaller room featuring fun photo ops (including being the hotdog in an oversized bun). There's also a few scratch and sniff posters, which for me, didn't work well, but worked fine for the others I was with. The crew manning the pop up were great. Our 'host' was super enthusiastic about the whole thing. The only disappointing thing was that the merch for sale was very limited. I was hoping to buy a gift for my out of town uncle who misses Chicago staples like this, but left empty handed, because of the limited amount of items for sale. Because this wasn't a 'new' thing and it was early in the morning, there was no wait for any of these photo ops nor was the store crowded. If you're heading out to Woodfield Mall, definitely give this a looksie! It's located by the mall entrance between JCP and Nordstrom and will be open until 1/1/2020.

Very disappointed with my dessert. I ordered a slice of the Eclair cake and the whole bottom was…read morescraped off! That's the best part, then on 1/2 of it, a couple layers was missing! I figure they probably won't care or they wouldn't have delivered it like that!