We have such a special history with Timothy Grant Jewelers…read more My husband purchased a ring for me here when we were dating. Sadly, it was lost before we got engaged. We always talked about replacing it, but life happened and we never did. This past Christmas, my husband surprised me with a new and improved version of that original ring. My plan was to wear it stacked with my engagement ring, but once I tried them together, it just didn't feel right. I still wanted to wear it though, especially on days when I'm not wearing my engagement ring. The challenge was that my right hand is slightly larger than my left. I'll be the first to admit I am not an easy customer. I was very indecisive and in and out of the store more times than I'd like to admit. Timothy Grant truly went above and beyond, taking the time to make sure my ring was sized perfectly and exactly what I needed. I never felt rushed or pressured, only supported. I am so grateful for the care, patience, and craftsmanship. Thank you so much. I absolutely love my ring.

unimpressed with the slow customer service. I left a Corum Dovers watch with them for 9 weeks for a…read morereplacement strap. Nothing happened- no communication and no call. Within a week of retrieving the watch I found the correct strap direct from Corum in NYC. Incompetence?

The only place I will go for advice, cleaning, or purchasing of jewelry. My family has been going…read morehere for years. Jon is an expert who you can trust to give you the best advice as well as fair advice. I recently asked him to replace a diamond on my wedding band, and he told me all he needed to do was rotate the diamond. He could have easily told me it needed replacement, which would have cost me way more, and I would have had no idea. He is honest and dang good at his job.

I began researching jewelers in the area to resize my engagement ring and found TDC on Yelp. They…read morewere the first place I called because I saw Jon takes the time to thank reviews--I thought that was awesome. When I called, the first thing Jon did was talk me through the process of resizing a ring based on the metal type and style. He was very informative and kind. I called a couple of other places and immediately knew Jon was the go-to person. I took my ring in a few days later. The building did through me off (it's a big office building, when I expected a stand-alone store. Just FYI incase you think you're in the wrong place.) Inside of the store had a great atmosphere and Jon again was super helpful! The ring was ready in 4 days and when we picked it up, he also helped us look through some wedding band ideas for my fiancé. We may go back to get his band from TDC. If not, we know we have a jeweler we can trust for future needs. Thanks for a great experience, Jon!

Great knowledge on watches and jewelry. Very affordable for…read morewatch and jewelry repair. I highly recommend Jewelry and Coin Mart.

Awful customer service specifically Irene. Thankfully I will never be coming back, let alone, refer…read moreanyone to this piss poor location full of old hags. Incredibly embarrassing and I'm disappointed I wasted 20 minutes of my life walking into such a negative atmosphere. Luckily me and my colleagues will never enter such a poor quality jewelry location.

Top notch customer service every time I've been in. Makes me not want to visit any other jeweler…read moreever again. They have everything one would want here!

Rahl Jewelers is the best!!! We drive an hour to get to them because we wouldn't go to any other…read morejeweler. My husband purchased my engagement ring from Rahl's as well as we got our wedding bands there. They designed and made a pendant for me from diamonds that I already had (hard to see the detail from the photo) and my mother-in-law had them designed and make a ring from a bunch of loose diamonds that turned out stunning! My husband also has purchased many necklaces and earrings throughout the years for presents for his mother and me and every single one is a "WIN". We have also have all our old rings resized and repaired with them and all look better than ever! They are a family owned business and treat all of their customers like part of THEIR family! Why trust anyone else when you now know about Rahl's!

Wow! This is a shop local business that couldn't have been nicer. My 88 year old mom found a…read morenecklace she loved but it was in knots and needed a cleaning. I went into Monson to inquire on whether they could help. The gal at the counter said absolutely. She said we'll get the knots out and clean it for you. I asked if I could pay right then so I could quickly "grab it" when it was ready. She said.....there's no charge. I said, I insist on paying. She refused and another gentleman came over and said absolutely not. I was shocked!! But in such a "wow, this is crazy" way. There were 3 employees in the store. Maybe all owners. And ALL so kind, welcoming and willing to help. If you have ANY jewelry needs, you should definitely check Monson out. I learned afterwards that they reset my sister's wedding ring and she had nothing but great things to say too. And her ring/setting is beautiful. Thank you, Monson! From me and my mom.

Today I brought a very fragile necklace in for a repair estimate. The jeweler told me it would be…read more80$ . I left very upset and went to Mitchell jewelers in Arlington Hts. They repaired my treasure in 15 minutes for a cost of 15$. Wow what a cost difference and attitude.

Exceptional Service and an Unforgettable Experience at Diamonds Direct in Schaumburg…read more If you're shopping for an engagement ring, or any fine jewelry for that matter, stop what you're doing and head straight to Diamonds Direct in Schaumburg, Illinois. Last Monday, my mother and I walked into this store with the simple goal of getting an idea of engagement ring pricing. We were already deep in conversation with another jeweler, Georgetown Jewelers, but after my experience here, let me just say--there is no comparison. For context, I'm a mailman, and I deliver to multiple jewelry stores daily. I see firsthand how different stores operate, how they treat customers, and the kind of service they provide. I have absolutely no affiliation with Diamonds Direct, nor do I know anyone who works there personally. This review is purely based on my experience as a first-time customer, and I feel compelled to share it because of how outstanding it was. From the moment we arrived, everything about Diamonds Direct was top-tier. The parking was easy, convenient, and stress-free--always a great start. Upon entering, we were met with a professional security team who welcomed us and provided a brief but helpful rundown of the store's layout. And then... it happened. Out of nowhere, an absolutely stunning sales associate walked up to us, exuding confidence, professionalism, and an undeniable charm. Her name? Maris. Like Paris, but with an M. And let me tell you, if you're lucky enough to have her help you, your entire jewelry shopping experience is about to change forever. Maris was an absolute rockstar. She greeted us warmly and immediately made both my mother and me feel comfortable. She was extremely knowledgeable, answering every single one of my (admittedly excessive) questions with ease. From the differences between lab-grown diamonds and natural diamonds to breaking down pricing including tax on the spot--she knew it all. Not once did she hesitate. Not once did she make us feel rushed. She handled the entire experience like a true professional, all while keeping the energy light, fun, and engaging. She took the time to understand exactly what I was looking for, even though all I had to go off of were a few notes in my phone about my girlfriend's preferences. With those small details, she immediately pulled out the perfect selection of diamonds, using tweezers to show me the intricate differences between each one. Under the light, she explained the clarity, the cut, the brilliance--everything. When it came to choosing a setting, she instinctively guided me toward styles that aligned with what my girlfriend would love. She read the situation perfectly, making the entire process seamless and stress-free. Maris didn't just sell me a ring--she gave me confidence in my purchase. By the time she finished breaking everything down, I knew this was the place to buy, and I knew she was the person I wanted to buy from. So, I did something I hadn't planned on doing that day--I put down 50% of the cost and secured the perfect ring. And the service? Next level. She provided me with all the necessary paperwork, her business card and she also assured me that if I needed the ring rushed, she had a direct line to get it done. She even offered us complimentary drinks--soda, wine, coffee, tea--because why not make jewelry shopping even more enjoyable? Even with other customers specifically asking for her assistance, she stayed fully committed to helping us until the very end. She multi-tasked flawlessly, handling multiple clients without ever making us feel like we were being pushed aside. That kind of dedication is rare, and it did not go unnoticed. To top it all off, the store itself was incredible--modern, clean, and playing upbeat pop music at the perfect volume (not too loud, not too soft, just right). My mother felt comfortable, I felt comfortable, and we both left with not just a ring, but an experience we will remember forever. If you are looking for the place to buy an engagement ring, or any piece of fine jewelry, Diamonds Direct Schaumburg is the only answer. And if you are lucky enough to work with Maris--you are in for an unparalleled experience. She deserves every bit of recognition, and honestly, a raise for the level of excellence she delivers. I will definitely be back for future purchases, and I cannot recommend this store--and Maris--highly enough.

I can only review based on my visit and recent experience at Diamonds Direct, but I did not make a…read morepurchase. DD hosted an after hours event with the Schaumburg Business Association, and I was so impressed with the staff, beautiful store, and charcuterie and wine spread they had for this event. The store is beautifully laid out, and the jewelry and watches are showcased beautifully. I enjoyed talking with Diamond Expert Diyae and will hopefully return soon for a gift or purchase. Check out the special necklace to support non-profit Gigi's Playhouse. It's nice to know the leaders and employees at this store care about their community.

I took my Movado watch to have an extra hole punched into the leather band. The business is very…read morenice inside, the ambiance is desirable.

I needed to have my watch serviced and Razny was an authorized dealer…read more I was told it could possibly take 3 months due to the back up que. Dropped it off and received it back in about a month. It had undergone a full overhaul and polishing. The watch is beautiful and looks brand new. The service was not inexpensive but it was well worth it. Very pleased.

Everything went well, my first time there. They definitely…read moreoverachieved my expectations. Watches were great, excellent customer service. Professional and knowledgeable and friendly!! I will definitely go back for service. Kaytee!!!

Evan was great .Very friendly and courteous great selection of watches …read more We will return. Bert P

MCJ always has exactly what we're looking for. The owners are so helpful and absolutely delightful…read moreto work with-- and they were great when I asked them to be "in" on a sneaky surprise when I came shopping with my husband! The store isn't so large that it's overwhelming, which we love-- but they have a great assortment of options even with the smaller footprint. And they are wonderful about repairing jewelry quickly. This jewelry store is a neighborhood gem!

Recently purchased an engagement ring from MCJ and I'm in California!…read more The service, shipping, presentation, everything was absolutely flawless. I'm so glad i was referred to MCJ. I cannot wait to propose and see her reaction to this beautiful ring! Thank you Craig for ALL your help

i came in to pick up an online order and was excited to do so. After entering, I approached two…read moreassociates who had just freed up. One glanced at me and then quickly walked away to help others who weren't seeking assistance. The other associate acknowledged a woman who came in after me and helped her instead, even though I had been waiting longer. The experience felt dismissive and embarrassing. I was there for a simple pickup and expected basic courtesy. Unfortunately, the customer service was disappointing.

Once upon a time, in the case, you want to clean your ring…read moreby them, be aware ! On your new custom made Jewelry they will try to sell hundreds dollars in repairs. Always ask for second opinion. They have sales goals even for repairs.