I am writing about my experience buying from the Soft Surroundings catalog. What a sad, frustrating…read moredeterioration of this company. A few years ago I purchased some women's clothing from their catalog/online and the quality was good (given the premium prices), delivery was in the expected time. Unfortunately, three months ago, I purchased three pieces of clothing that I had specifically selected for scheduled events. I ordered in plenty of time to receive the items well in advance. The items were each sent separately, each literally months past my order date. They never sent any emails or texts alerting me to a delay. I kept looking at my order online and seeing the expected ship date moved weeks into the future, over and over again. No communication to me at any point. I called customer service repeatedly. The first person told me there was a delay because they were moving to a different distribution warehouse. I complained about lack of communication and she said she would alert someone more senior. Of course nothing happened. After I returned the first two items, I didn't need the third which was a matching piece. It was already listed as delayed another month or more. I called customer service to cancel that order. He said he would cancel it. I said I want to ensure my card was credited. He kept saying they don't charge until it's shipped. Sure enough, today, weeks later, this last item that I had canceled shows up. Now I have to return it. There is a return fee of $9.95 deducted from the credit for each item - even though it was their fault. I will never purchase from them again.,

This has been my experience. I received an email from Soft Surroundings that my order was…read morecancelled due to corporate changes. Thus, I ordered the same item at a later date. To my surprised, about six weeks later, both orders were received. I sent them back in the same bag. Was told they didn't receive the one item, even though I received credit for the one order. Finanlly, the customer rep agreed to refund my money but also charged me a processing fee of $9.95. I will never order from Soft Surroundings again.

I love this resale shop because it is organized, they had visible sales, great product products,…read moreincluding brand, new items and variety of handbags, including designer ones. I love the decor on the inside, and the staff was lovely to speak with. You can tell they care about their store and customers. The pricing was a great value for the products they were selling.

I love shopping here but will never bring clothing or shoes again. I brought a few items in, a pair…read moreof shoes being one of them. The owner didn't tell me once, didn't tell me twice, she told me 3 freaking times the shoes look very worn we cannot sell them. I heard the first time dear. So obnoxiously rude

I had been to the Bloomingdale location many times, but never the Rockford location, so today my…read morefriend and I checked it out when we took a day trip. Just like the other location, there's quite a selection of plus sized women's clothing as well as shoes, bags, unused perfumed and bath & body products, and accessories. Staff was very helpful and nice, and we both found a bunch of stuff! Their prices are very affordable: I got three dresses, a skirt, and a top for sixty bucks! You can't beat it. They also do consignment for items that suit their needs. Definitely worth a visit!

The staff is supportive, welcoming and knowledgeable. I usually leave with something I love.read more

The ladies at the front desk last week were so kind. They helped my mom with an online order. They…read morewere actually the ones who brought it up because she didn't find the jacket she was looking for. Very helpful option.

Lovely store, beautiful merchandise, and amazing service, particularly my recent experience, very…read moreprofessional, but yet very understanding, and willing to help in my request, went above and beyond. They excel in casual, dressy, and business! This is my first stop whenever I have an important event or need new business clothes. A great adventure in styles...awesome sale items always available. Such a large variety of clothes. An array of styles in all sizes at affordable prices! I love a store that puts customer experience first! Clean store, convenient location! that's what will keep me coming back to this store. Thank you!

I just love this Boutique. I love the personal attention the very friendly staff helps you find…read moreoutfits in my size. Love that this shop has alot of gift items. I would recommend this Boutique.

I have had some recent body changes and needed to find jeans for an upcoming performance. A friend…read morerecommended I try looking at Posh West. I made the 30 minute drive today, and I am so glad I did! Kristin was so helpful with sizing and so patient, bringing me multiple pairs to try on. She gave me honest feedback and opinions, making sure I left with the pair that would work best. I even found a great dress for a date night in the city. This place is a gem and 100% worth the drive. I will be back!

I have worked for this company for three years and I would say the fashion aspect is very amazing…read moreand worth investing in good quality materials, but when it comes to this company since it is ran by Israel and fast fashion is their motto. I would prefer quality clothes over quantity that just fall apart easily and not them having a campaign just for a moment to "teach" customers how to sew/mend their brand new purchased items, which is something that everyone should know how to do, but I shouldn't have to purchase a new wardrobe that only last barely once when I wanna keep them for a lifetime and when it comes to managing staff/training new employees. It's like throwing dogs into the wolves, especially on sale days WS/SS(winter sale & summer sale) where we are the most busiest and a company that wants to push for inclusivity, diversity and mental health most people that have worked there that I have seen only want to cause drama(unprofessional) about old useless arguments that has to do with personal reasons and a lot of bickering, but I would say I did love the hospitality of surgeon employees and I have seen good wholesome customers come and shop with us as well. It was also nice to assist them during work travels, but not when it came to only sending a few people to try to help stores that are absolutely falling apart other states just make a quota w/ extremely low staff members. Caring about the human being comes first, not dragging them to the ground to be the next carbon machine. Thank You.

Not sure if the store cares about the review or not. The location has the worst service. The staff…read moreis very rude, it's literally everybody who works there.

Here's the 411 on LB…read more.. They make very nice/visually appealing undergarments. Sizing can be tricky! I currently am wearing 3 different sizes of different style bras! This store's staff is 75% of the time helpful, kind and happy to assist. The other 25% of the time, it's like they would rather be anywhere but there working. The quality of their clothing has gone down hill and not just a little...I mean, we have gone from jeans that would last me for years to "I think I could get the same quality at Walmart!" bad. Their corporate customer service is an absolute joke. If you have ever dealt with these script-reading-couldn't-care-less-about-the-customer fools, you know what I'm talking about. Bottom line, it's hard to find clothes that fit just right or lay just perfectly for a plus size woman and Lane Bryant used to fulfill the need in this industry that was severely lacking but much like other industries, I imagine, the cost of materials has increased, so they find ways to cut back and at the cost of customers, no less. I don't care what anyone says: you cannot buy clothes online! At least I can't. So if it's the convenience of online shopping that has affected this retailer or not, quality of the clothing and customer service is top on my list. Price is what it is. Lose the coupons, get your shit together and get back to the basics! I'm waiting but my patience is running out.

The sales associates here were not helpful and did not want to help me. After her half helping me,…read moreI heard her speaking to another sales associate about me and my questions and laughing. I was still in store and thought that was very not professional.

Today was the second time I was in this store. I wanted a cotton white button down and based on my…read moreonline search, it seemed Land End may have the shirts I wanted. No one greeted me, no one acknowledged my existence for 15-20 min after I was wandering the store. It's funny because there were A LOT of employees working. Most were just standing around either doing nothing or chatting amongst each other. One of the employees actually said they need to figure out how to get more people to the store. More people in your store won't do anything if your staff doesn't offer to help your in store customers. I asked 2 people for help and neither were helpful. I tried to ask someone if all the sizes were out and with her back turned to me, she barely muttered yes. I would have placed an online order, but decided not to based on my store experience today. Not coming back.

I ordered a number of shirts online. The fit on 3 was a little odd, and the other 3 were poorly…read moremade, so I tried to start my return online. Happy Returns decided that my order was a gift, and so would not allow me to get my money back, only a store credit. (Hello in there - even if it's a gift, if it doesn't fit, someone (the person who paid for it) should be able to get their money back.) Hmm. I call the customer service number. Rep says there's a discrepancy between my billing address and shipping address. I ask what the difference is. My name on one is Margaret M, and just Margaret on the other. My street on one is XXX Ave, and just XXX on the other. It's a pretty stupid system that can't figure out that the bill-to and the ship-to are the same person. Rep tries to start a return, and can only send a UPS label. I've read horror stories about that online, and so I hold on to the items until I can get to a store. I go to the store. No signage indicates that online returns are done at a little desk in the back of the store, but no problem, someone came up and told me where I had to go. Clerk lady tries to start a return, but can't do it, says it has to be sent to Dodgeville. I have to agree to this, there's nothing else she can do. I give her credit, though, she did try to help me. This is way too much to go through to return things. I've been a Lands' End customer, off and on, since the '80s, but no more.

Love this store although it's one of the smaller Torrid's they have everything you need. The staff…read moreis so friendly and really helps you find the perfect fit for your body type. The staff goes above and beyond to make sure your experience is the best it can be and that you don't leave disappointed. They truly are the reason I give this place 5 stars. The store is no different then any other Torrid I have been to besides the size. They always have lots of sales at this location which I love. The parking is never a problem since it's in a shopping village. This place is a one stop shop because of all the other stores in the area as well!

Today was the second time I have visited this store. Each time, was a different location. Today I…read morestopped in at the Mt. Prospect store. I could not have had a better expensive! To begin with, upon walking in, I was immediately greeted, warm and genuinely, by both associates. The store was very neat, and well put together. For what from the outside appeared to be a relatively small store front, I was pleasantly surprised at the wide amount and different variety of clothing there was to choose from. I'm not a great shopper. I'm more used to wearing old bleach stained shirts with(unintentional holes). I was a bit out of my element, and slightly embarrassed. Both woman made me feel immediately welcome and at ease. They started by asking me some questions about my general style (non-existant)and what I thought I'd feel comfortable in. They both got to work pulling various items, like experts, with ease, and neatly placing them in a dressing room. They helped me through out the entire process. They made me feel comfortable, not rushed or pressured. I ended up buying several pieces, that I was thrilled over, and in addition, they happily help additional pieces I wanted, but wasn't able to purchase until the next day after I got paid. My one and only little downside, was I did feel the cost of the clothing was quite pricey. Unfortunately, that will keep me from being able to frequent the store as frequently as I truly would like. If it were not for that, I would hands down have given 5 stars! I highly recommend Torrid!

Love the merchandise Good quality, fair pricing and fabulous selection of unique and fashionable…read moreclothing. Owner went above and beyond with every visit and most recently put a box of face masks in with my order.

I am an actual customer. I want to tell you that P.L.U.S.H. Clothing in downtown Racine is a beam…read moreof hope for any woman with curves. Fashionable and very reasonably priced clothes that accent the curvaceous beauty in women. I had a very good shopping experience with the store's proprietor, Yolanda. She was a great help in finding the size and style that fit me and my lifestyle. Th store is clean and laid out with room to move and browse. A spot in the back for that hubby or S.O. to wait out your shopping style in comfort. I even found a hat that fit!! PLUSH clothing's selection offers a variety of styles. There is also jewelry and purses to accessorize your favorite outfit. I think any woman could find something at PLUSH clothing that make her look beautiful.