BUYER BEWARE! When I received my order there was a sheet of…read moreinstructions with 2 choices for returns. I started the return process per the instructions for the "QR code return to a drop off place with no label or box". I got a response my item was not eligible for return, so I called customer service and was told they couldn't provide a QR code right now and that I had to do the "pack, label, and ship" method. The shirt came in a plastic bag which got ripped when opening, and got tossed, so have to purchase a container to ship it back, pay a $9.95 return fee, lose the shipping cost and sales tax, AND wait up to 72 hours for a label to be emailed to me. So this shirt I am returning is costing me at least $25 to return. I told them I would never order from them again. I think I will take it to a resale shop or just donate it somewhere. Lesson learned.

I have purchased hundreds of dollars of clothes. I love them. They are very well made. My complaint…read moreis that the last 2 sweaters that I ordered, ended up being on back order until February 2026. I was never notified of the long delay, until I called to check on delivery date. Both sweaters were on their website. One was in a recent catalog, which made me think it was a current item. I'm taking a break from purchasing anything there. I have moved on to another on line store, also with quality merchandise. It makes me sad.

What a beautiful store! I loved all the great suggestions on trends from the stylists working…read morethere. I also happened to get the best pair of jeans ever from this store. Can't wait to bust them out!

This is my go to store in my go to location! The very best sales staff and they've expanded. More…read moregreat clothes for you to chose from! Join the rewards program and get postcards with dollars off your purchases.

I have been coming to the Arboretum of South Barrington since the day that they opened & I have…read morealways loved this entertainment mall. Every year it seems to get better and better. When Heidner Properties acquired the Arboretum of South Barrington in 2022, we have witnessed an uptick in the abundance of new events, decor, beautiful new restaurants, retail shops & many more special events for day and evening entertainment. It's such a beautiful mall to walk around in & we cannot wait to see the ongoing innovations that continue to grow and become more successful each year. It's such a lovely outdoor entertainment mall and it's easily accessible from every direction. We love it here Stacy & the events department are also just wonderful to work with.

The Arboretum of South Barrington is a great shopping center. Every time I go there I find…read moresomething new. I love the variety of restaurants that they have there. Georgio's is one of my favorite pizzerias. Wok N Fire is a great Asian restaurant. Have a sweet tooth? They have taken care of with Smallcakes and Scoops Society. The last time I went, they had a cover band performing for the shoppers. I can't wait to go back and see what I can discover next time.

The ladies at the front desk last week were so kind. They helped my mom with an online order. They…read morewere actually the ones who brought it up because she didn't find the jacket she was looking for. Very helpful option.

Lovely store, beautiful merchandise, and amazing service, particularly my recent experience, very…read moreprofessional, but yet very understanding, and willing to help in my request, went above and beyond. They excel in casual, dressy, and business! This is my first stop whenever I have an important event or need new business clothes. A great adventure in styles...awesome sale items always available. Such a large variety of clothes. An array of styles in all sizes at affordable prices! I love a store that puts customer experience first! Clean store, convenient location! that's what will keep me coming back to this store. Thank you!

While waiting for a reservation at a restaurant nearby, we stopped at Talbots. (I was with my wife…read moreand my mother.) Both are petite and both shop at Talbots since they have one of the best selections of petite-sized women's clothes around. When I tried to check-in, I realized that this location wasn't on Yelp, so I added them. (The manager was very happy I did that.) While the women shopped, I took a few pictures and posted them right away. For the few times I go clothes shopping with family, I know how hard it is to find petite clothing. This Talbots has one of the largest selection of Petites I've seen anywhere. Both found a number of things they liked. (And I have to admit, looked good.) We patronized, and found things; we paid (and got a $30 discount for joining their buying club). Then, it was off to dinner.

I'm giving one star because I went to return a few items and the return value was less than the…read moreamount I paid. I had all of the proper paperwork and had the items only a couple of days. The gal that actually processed the return was helpful and very friendly (she gets the star). She tried to get the manager to understand the problem. The manager did not move, but stood against the wall with her arms crossed and said "we don't refund the shipping fee" (it was not pertaining to the shipping fee). The cashier was very apologetic and I said not to worry, I will speak to the customer service online. I have to say, I felt very judged by the manager. She was rude and dismissive. She had no desire to speak with me at all, much less try and help me with the discrepancy. I purchased two tops, so I'm not sure why she was so bothered. It may have been because the shoe box with the shoes I returned was beat up, broken and had a rubber band holding it together. However, they were shipped to me in that state and I was returning because they were too narrow. I likely would have shopped around more if she didn't make me feel so unwelcome. One other thing - the clothes at this store are not that affordable. The quality is not THAT good to afford such a rude employee. This visit to the store was a big disappointment for me, as I don't live close by.

My mother loves this store. She also just lost weight so she was excited to visit the store after I…read morejust purchased her some items from Chico's for her for Mother's Day gift. She usually spends quite a bit of money here but today she spent $0 and here is why. To the woman with glasses and brown hair-you just missed a big sale because she was ready to shop after a year and a half. First, no one said hello to her. There was the brunette with glasses and a blonde. They had floor set papers in their hands. My mother liked a top and went to the associate to ask if they had her size and the response was "There aren't any up there? Did you look? She went to look and said well there is this other size..." My mother asked if anything was in back. She described to me being interested in other items and at one point the associate was going to check the back for her, had a conversation with the blonde for a while, did not go in back and said no. My mother was feeling uncomfortable at this point and wanted to scope out the sale before leaving when the blonde yelled from across the store that the sale section was no longer organized by size. She said some other things but my mother didn't realize she was talking to her so the blonde started saying HELLO HELLO! ?! How rude is that to be talked to this way while you are shopping. No one told my mother their name. She had messaged me that she was going to Chico's and I was excited for her and then I got a text message shortly after that she was leaving. My heart broke because I know she was excited. Customers have a choice in where to shop and if you're short with them or treat them poorly from the start, you miss out on the sale. She will still get nice clothing from associates who are socially graceful and willing to help, but it won't ever be this location again. You have work to do ladies.

Terrible customer service. Women who work here don't want to be helpful with a return or exchange…read more Lots of attitude.

Having a LL Bean in South Barrington is so nice and convenient! The store is very large and has a…read moregreat inventory within all offering departments. I visited to look at their shoe department for a holiday gift. Don helped me and I could not have nicer things to say about him! He got me a variety of bean boot styles, heights, and sizes to try on to truly see which I liked best. After my research was complete, he found us back in the store to have me try one more boot that had my preferred size, width, height, and was on major sale! He never applied pressure for me to buy and actually recommended I put it on a hold if I wanted to think about it. He made sure I was well informed of my options and went above and beyond for me. I ended up coming back Sunday and bought the boots! LL Bean has some great products where I've bought blankets, flannels, sweaters, and slippers previously but Don's service was some of the best I've experienced in a while.

Yesterday my wife Jenny visited her favorite clothing store and purchased some slippers and a…read morehoodie pullover. Today she realized that she was missing one of her earrings, so we looked all over the house, but couldn't find it. After thinking about it, she thought that she might have lost it when she tried on the sweater in the fitting room, so she decided to go back to the store to find out if anyone had found it. After looking in the dressing room, she was offered assistance by an employee named Cathy,. After explaining her problem, Cathy told her that someone had found her earring late yesterday afternoon, and that it had been secured for her. We are very grateful for the help from Cathy and whoever else had found her earring! Thank you SO MUCH! John & Jenny

What's not to love about beautiful, soft, comfortable clothing? I love the Soma PJ sets, travel…read morewear, workout Bras and clothing. I always stop here before a trip, especially a girls trip away. Soma wear is typically higher priced than what you might find in a TJ Maxx or Ross Store, but I return to Soma for the lasting quality and reliable fashion I have come to know here. There is also a Soma store at Woodfield Mall, but my favorite location is here at The Arboretum of South Barrington. The sales staff here are always helpful and friendly without being over-bearing or persistent. Be sure to check out the sales racks in back and join their mailing list to watch for rewards points and special coupons for even greater value. On my last visit, I spent around $60, but I had $35 in coupons. I also appreciate the good quality paper shopping bags Soma uses and often reuse, recycled or use them as gift bags.

I thought it was terrible. I have purchased bras before from Soma and have loved their service…read more There was a sale online so purchased 5 bras. I could not remember my size, so I ordered what I thought would fit. Every bra fit incorrectly. Not a big deal, I went to the store to exchange them. There was a woman being trained. She clearly was not ready to be on her own but they left her to take care of me for most of my experience. 1st she tried to tell me that I didn't purchase one of my bras there. (She didn't bother asking the associate that was training her, she just assumed because they didn't sell that particular bra in their store that it wasn't from Soma)The associate had to correct her. Instead of asking, because she had no clue, she proceeded to tell me that I could not take that particular bra back through the store, but that I needed ship it back and contact the company the way that way had purchased it. Again, the associate had to correct her. (The associate was in the back and I had to ask her to go and verify that I could not return it in the store) As I was trying on the bras they did have in stock, she took forever to find them. I love Soma bras but every single bra she gave me from one of their lines was misshapen, it looked like it was crushed. She not only made up answers instead of asking when she did not know, she had a slight attitude like I was inconveniencing her. Needless to say I returned 3 out of the 5 bras. I'm not going to pay good money for misshapen bras and bad service. I have not been back since and am still debating if I even want to go back and give it another try.

It has been a few years since I reviewed this Duluth location. I had to share another review…read morebecause right now (January) is a perfect time to visit and check out their clearance section and sales. Like many stores wanting to move merch out before new items arrive. Many items are priced aggressively, like 70 percent off, while some are 40 percent off. It's kind of a fun time too because there are Winter and holiday items priced low, but new merch for late Winter or Spring are just in and regularly priced. Clothing and apparel here is superior quality and made for long time wear. Last year, I found a women's belted trench coat here on sale for under $40 and I am sure I will have it for life. I must have been asked several times if I needed help finding anything and the store personnel are always friendly and helpful, without being aggressive. Bonus for being pet friendly, and having clean, spacious dressing rooms and customer restrooms on-site. If you bring your pups, It's a nice area to walk them outside, before or after you shop too.

I am genuinely upset writing this…read more Half my closet is Duluth Trading Company. I've defended this brand, promoted it to friends, and spent years being a loyal customer. Today, that meant absolutely nothing. I sent my daughter money through Venmo to buy items for me. When I went to return them, the store refused to refund my card or offer any kind of reasonable solution -- even after I explained that my daughter now lives in Columbia, MO and I was just trying to avoid the ridiculous hassle of shuffling money back and forth. No empathy. No flexibility. No effort. Just a cold, policy-over-people "no." What should have been a quick, human interaction turned into a frustrating, disappointing experience that left me feeling completely dismissed as a customer. After years of loyalty, Duluth didn't just lose a sale today -- they lost me for life. Extremely disappointed.

I absolutely love accessories, purses, tops, & shoes to name a few…read more The owner & her staff r always friendly and have great customer skills.

Two friends told me about this shop, so I had to come out and check it out! Definitely worth the…read moredrive! Their selection was great -- everything from coats, dressier dresses, sweaters, tops, skirts, jeans, shoes and accessories like handbags. Staff were so friendly and helpful; this is really what you want in a shopping experience. I fall at the bottom of their size range and because of my height sometimes have a hard time finding clothes that fit, but I found two beautiful coats (one a Tall!) and an amazing dress, and the total for these three items was less than $130, which is what a new coat might cost at Land's End (the brand of one of the coats I bought here)! I will definitely be back, and will check out the second shop in Rockford when I'm there for the Japanese Gardens. Helpful hint: my GPS told me I had arrived but I didn't see the sign and so circled the building needlessly: it's in the window!