Never had any problem with Soft Surroundings. Cute clothes. Was a great shop in Naperville IL but…read moreunfortunately not there any longer!

I am writing about my experience buying from the Soft Surroundings catalog. What a sad, frustrating…read moredeterioration of this company. A few years ago I purchased some women's clothing from their catalog/online and the quality was good (given the premium prices), delivery was in the expected time. Unfortunately, three months ago, I purchased three pieces of clothing that I had specifically selected for scheduled events. I ordered in plenty of time to receive the items well in advance. The items were each sent separately, each literally months past my order date. They never sent any emails or texts alerting me to a delay. I kept looking at my order online and seeing the expected ship date moved weeks into the future, over and over again. No communication to me at any point. I called customer service repeatedly. The first person told me there was a delay because they were moving to a different distribution warehouse. I complained about lack of communication and she said she would alert someone more senior. Of course nothing happened. After I returned the first two items, I didn't need the third which was a matching piece. It was already listed as delayed another month or more. I called customer service to cancel that order. He said he would cancel it. I said I want to ensure my card was credited. He kept saying they don't charge until it's shipped. Sure enough, today, weeks later, this last item that I had canceled shows up. Now I have to return it. There is a return fee of $9.95 deducted from the credit for each item - even though it was their fault. I will never purchase from them again.,

What a beautiful store! I loved all the great suggestions on trends from the stylists working…read morethere. I also happened to get the best pair of jeans ever from this store. Can't wait to bust them out!

This is my go to store in my go to location! The very best sales staff and they've expanded. More…read moregreat clothes for you to chose from! Join the rewards program and get postcards with dollars off your purchases.

This review is strictly for the Wednesday Concert Series. Concerts are held mid June thru mid…read moreAugust every Wednesday from 630pm-830pm. Their is plenty of parking but it does fill up quickly! Bring your own chairs or blankets but coolers and tents are not allowed. No pets are allowed. There are a few food and beverage vendors and prices are average. Beer and seltzers are available for purchase as is a selection of food items from the local restaurants. Held in the Main Street Plaza between Georgio's Pizza and Mago.

They packed the place for the concert on the green. Parking was a challenge. Canned alcohol,…read morebeer soda and water was available to purchase. Lots of people were eating carry out food from area restaurants. The band could be heard even as far as Giostra's patio. We enjoyed BonJourneyd as they covered both Bon Jovi and Journey hits. Nice way to spend a beautiful summer evening. Three more concerts left here for the season. See their website for details.

The ladies at the front desk last week were so kind. They helped my mom with an online order. They…read morewere actually the ones who brought it up because she didn't find the jacket she was looking for. Very helpful option.

Lovely store, beautiful merchandise, and amazing service, particularly my recent experience, very…read moreprofessional, but yet very understanding, and willing to help in my request, went above and beyond. They excel in casual, dressy, and business! This is my first stop whenever I have an important event or need new business clothes. A great adventure in styles...awesome sale items always available. Such a large variety of clothes. An array of styles in all sizes at affordable prices! I love a store that puts customer experience first! Clean store, convenient location! that's what will keep me coming back to this store. Thank you!

While waiting for a reservation at a restaurant nearby, we stopped at Talbots. (I was with my wife…read moreand my mother.) Both are petite and both shop at Talbots since they have one of the best selections of petite-sized women's clothes around. When I tried to check-in, I realized that this location wasn't on Yelp, so I added them. (The manager was very happy I did that.) While the women shopped, I took a few pictures and posted them right away. For the few times I go clothes shopping with family, I know how hard it is to find petite clothing. This Talbots has one of the largest selection of Petites I've seen anywhere. Both found a number of things they liked. (And I have to admit, looked good.) We patronized, and found things; we paid (and got a $30 discount for joining their buying club). Then, it was off to dinner.

I'm giving one star because I went to return a few items and the return value was less than the…read moreamount I paid. I had all of the proper paperwork and had the items only a couple of days. The gal that actually processed the return was helpful and very friendly (she gets the star). She tried to get the manager to understand the problem. The manager did not move, but stood against the wall with her arms crossed and said "we don't refund the shipping fee" (it was not pertaining to the shipping fee). The cashier was very apologetic and I said not to worry, I will speak to the customer service online. I have to say, I felt very judged by the manager. She was rude and dismissive. She had no desire to speak with me at all, much less try and help me with the discrepancy. I purchased two tops, so I'm not sure why she was so bothered. It may have been because the shoe box with the shoes I returned was beat up, broken and had a rubber band holding it together. However, they were shipped to me in that state and I was returning because they were too narrow. I likely would have shopped around more if she didn't make me feel so unwelcome. One other thing - the clothes at this store are not that affordable. The quality is not THAT good to afford such a rude employee. This visit to the store was a big disappointment for me, as I don't live close by.

Placed and order online for P/U , when I called the next day to see when I could pick up the order…read moreJudy a sales associate answered and before I could even finish asking the question she rudely interrupted me and said that they would not be getting to the orders because they were to busy with mark downs and hung up. Sadly this is not the first time I've had poor customer service from this location.

My mother loves this store. She also just lost weight so she was excited to visit the store after I…read morejust purchased her some items from Chico's for her for Mother's Day gift. She usually spends quite a bit of money here but today she spent $0 and here is why. To the woman with glasses and brown hair-you just missed a big sale because she was ready to shop after a year and a half. First, no one said hello to her. There was the brunette with glasses and a blonde. They had floor set papers in their hands. My mother liked a top and went to the associate to ask if they had her size and the response was "There aren't any up there? Did you look? She went to look and said well there is this other size..." My mother asked if anything was in back. She described to me being interested in other items and at one point the associate was going to check the back for her, had a conversation with the blonde for a while, did not go in back and said no. My mother was feeling uncomfortable at this point and wanted to scope out the sale before leaving when the blonde yelled from across the store that the sale section was no longer organized by size. She said some other things but my mother didn't realize she was talking to her so the blonde started saying HELLO HELLO! ?! How rude is that to be talked to this way while you are shopping. No one told my mother their name. She had messaged me that she was going to Chico's and I was excited for her and then I got a text message shortly after that she was leaving. My heart broke because I know she was excited. Customers have a choice in where to shop and if you're short with them or treat them poorly from the start, you miss out on the sale. She will still get nice clothing from associates who are socially graceful and willing to help, but it won't ever be this location again. You have work to do ladies.

Having a LL Bean in South Barrington is so nice and convenient! The store is very large and has a…read moregreat inventory within all offering departments. I visited to look at their shoe department for a holiday gift. Don helped me and I could not have nicer things to say about him! He got me a variety of bean boot styles, heights, and sizes to try on to truly see which I liked best. After my research was complete, he found us back in the store to have me try one more boot that had my preferred size, width, height, and was on major sale! He never applied pressure for me to buy and actually recommended I put it on a hold if I wanted to think about it. He made sure I was well informed of my options and went above and beyond for me. I ended up coming back Sunday and bought the boots! LL Bean has some great products where I've bought blankets, flannels, sweaters, and slippers previously but Don's service was some of the best I've experienced in a while.

Yesterday my wife Jenny visited her favorite clothing store and purchased some slippers and a…read morehoodie pullover. Today she realized that she was missing one of her earrings, so we looked all over the house, but couldn't find it. After thinking about it, she thought that she might have lost it when she tried on the sweater in the fitting room, so she decided to go back to the store to find out if anyone had found it. After looking in the dressing room, she was offered assistance by an employee named Cathy,. After explaining her problem, Cathy told her that someone had found her earring late yesterday afternoon, and that it had been secured for her. We are very grateful for the help from Cathy and whoever else had found her earring! Thank you SO MUCH! John & Jenny

What's not to love about beautiful, soft, comfortable clothing? I love the Soma PJ sets, travel…read morewear, workout Bras and clothing. I always stop here before a trip, especially a girls trip away. Soma wear is typically higher priced than what you might find in a TJ Maxx or Ross Store, but I return to Soma for the lasting quality and reliable fashion I have come to know here. There is also a Soma store at Woodfield Mall, but my favorite location is here at The Arboretum of South Barrington. The sales staff here are always helpful and friendly without being over-bearing or persistent. Be sure to check out the sales racks in back and join their mailing list to watch for rewards points and special coupons for even greater value. On my last visit, I spent around $60, but I had $35 in coupons. I also appreciate the good quality paper shopping bags Soma uses and often reuse, recycled or use them as gift bags.

I thought it was terrible. I have purchased bras before from Soma and have loved their service…read more There was a sale online so purchased 5 bras. I could not remember my size, so I ordered what I thought would fit. Every bra fit incorrectly. Not a big deal, I went to the store to exchange them. There was a woman being trained. She clearly was not ready to be on her own but they left her to take care of me for most of my experience. 1st she tried to tell me that I didn't purchase one of my bras there. (She didn't bother asking the associate that was training her, she just assumed because they didn't sell that particular bra in their store that it wasn't from Soma)The associate had to correct her. Instead of asking, because she had no clue, she proceeded to tell me that I could not take that particular bra back through the store, but that I needed ship it back and contact the company the way that way had purchased it. Again, the associate had to correct her. (The associate was in the back and I had to ask her to go and verify that I could not return it in the store) As I was trying on the bras they did have in stock, she took forever to find them. I love Soma bras but every single bra she gave me from one of their lines was misshapen, it looked like it was crushed. She not only made up answers instead of asking when she did not know, she had a slight attitude like I was inconveniencing her. Needless to say I returned 3 out of the 5 bras. I'm not going to pay good money for misshapen bras and bad service. I have not been back since and am still debating if I even want to go back and give it another try.

Mike was very helpful. When we inquired about a rewards program, he looked up our number. He saw we…read morewere repeat customers and gave us an extra percentage off.

I am genuinely upset writing this…read more Half my closet is Duluth Trading Company. I've defended this brand, promoted it to friends, and spent years being a loyal customer. Today, that meant absolutely nothing. I sent my daughter money through Venmo to buy items for me. When I went to return them, the store refused to refund my card or offer any kind of reasonable solution -- even after I explained that my daughter now lives in Columbia, MO and I was just trying to avoid the ridiculous hassle of shuffling money back and forth. No empathy. No flexibility. No effort. Just a cold, policy-over-people "no." What should have been a quick, human interaction turned into a frustrating, disappointing experience that left me feeling completely dismissed as a customer. After years of loyalty, Duluth didn't just lose a sale today -- they lost me for life. Extremely disappointed.

I absolutely love accessories, purses, tops, & shoes to name a few…read more The owner & her staff r always friendly and have great customer skills.

I love shopping here but will never bring clothing or shoes again. I brought a few items in, a pair…read moreof shoes being one of them. The owner didn't tell me once, didn't tell me twice, she told me 3 freaking times the shoes look very worn we cannot sell them. I heard the first time dear. So obnoxiously rude