Not in love with this location-- but I do like it a lot. And as the other reviewer mentioned, a big part of that reason is Jordan.
First of all, what a sweetheart!! I came in and realized I had lost an earring only a couple minutes after being there and he helped me look for it. I'm glad someone else takes accessorizing as seriously as I do. I did find the earring (in the parking lot, ew).
Not only was Jordan helpful with my earring conundrum, I observed his pleasant nature with other customers as well upon a return visit (he was trying sweaters on to help this older lady, how nice)!!
The other staffers are generally nice and helpful as well, and they always appear to be busy organizing the store or assisting customers. The only thing that keeps this from being a 5 star environment is the stock-- I wish they had more of what they have in sizes I need! I feel like a lot of times I go here and all that's left are 00/0/8/10. Not helpful.
Overall Express is a little pricey for the quality of the items, I've been buying nothing but Editor pants for work since I worked at Express (2003), and I've noticed that the hems are always falling out. I also recently purchased a top from here and it ripped the second time I wore it. Since I was within thirty days and had the receipt, I came in and exchanged it no problem, but I'm just saying..their quality should be better than H&M and Forever 21 since it's a a higher price point..but it's not.
I'm sure I'll shop here forever, but Express overall needs to step up their quality or drop their prices. read more