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    H&M

    3.1 (68 reviews)
    Open 10:00 am - 8:00 pm
    Updated 1 week ago

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    Eliza H.

    Christmas is coming and I don't have a gift for my family yet. H & M is one of our favorite clothing brands. They have a good quality of fabric. It's comfortable to wear. You can find women's clothing, men's clothing and children's clothing. They have a different selection of it so it's easy to find. I went first to the selection of kids clothing. I like the pants and shirt on the mannequin so I asked some staff to help me find those kinds of clothes. She lent me a way and I found it. Next I went to the selection of mens clothing. I just bought a black pants, a polo shirt and a t-shirt for my husband. I know his size so it's perfectly fit for him. They have a discount on selected items and sad to say that the clothes that I bought have no discount. When I paid it at the counter I went home and wrapped it and put it beside the Christmas tree.

    Audrey P.

    This store is really nice. We've been buying most of our clothes here for a long time. The clothes have a good quality and it is comfortable to use for everyday and even as a nice outfit. The prices on most of their clothes is cheap and this store I must say is a great option instead for other expensive brands. I am always looking forward to their new collection. I recently visited the store and their new collection for winter was wonderful. The staff in the store was super friendly and helpful. Everything was organized and the store was clean as well as the fitting room. I spotted a few items that are on sale and it was really nice. I definitely love this store and they never disappoints.

    Rosa J.

    On a non-holiday Monday morning at H&M, the store was organized, cluster-free, and being cleaned (the employees from the cleaning company were sweeping and vacuuming). I personally think that H&M has pretty liberal return/exchange policy: thirty (30) days for refund with a receipt or a proof of purchase. Otherwise, without any receipt or proof of purchase, there will be a merchandise credit issued at the current selling price for the merchandise he/she wishes to return or exchange. As many reviews have mentioned, retailers like H&M or in that nature are crowded, busy, and perhaps under-staffed on the weekends. If you're a frequent shopper at H&M, coming back to exchange for something else you like is probably not a problem since there is going to be new, fresh items coming in on a daily basis. I'm very glad that you can shop at H&M.com 24/7 for those who don't live nearby a mall that features H&M. I found lots of H&M items appropriate for companies that abide "business causal" dress code. The company that I work for specifically allows a solid black, gray, or blue top with a pair of black trousers or ultra dark denim blue straight-leg jeans for all genders, while ladies can have an option of wearing a black skirt, black dress, or blue dress at or beyond the knee length. I can find many stylish pieces here without encountering much difficulty. In terms of customer service, I will have to speak from someone who has had experience at managing a store similar to this. Many of the sales associates are "raw," or I should say "green" and "young" as the euphemism. Yes, they need to learn how to humbly deal with a return without giving any attitude! However, leaving a negative Yelp review doesn't effectively help the management in the store know how the team is doing. Here's my recommendation: ask for a manager, or a manager on duty, respectfully address the issue without having your emotion getting your way, and hopefully together both parties can work out a solution to the problem. This particular H&M is quite large: with two (2) floors featuring woman's on the second floor and men's/children's on the first. I discovered that men's "small" size isn't running true on men's sizing standard. In other words, if I need some uni-sex, boyfriend-style shirts in versions colors, I will go straight to the men's department. I'm an occasional browser at H&M. Pay attention on their clearance racks. I've scored some good deals in the past.

    Pablo R.

    I recently went to the store. It was as usual clean and bright. They have nice selection of clothes for winter. Quite a lot of people are inside on that particular day. Racks are well organized and well stocked. I always prefer to shop here for clothes because they got amazing and minimal designs and colors and prices are fair and reasonable. Whenever I go in here, I would never left empty handed. I was lucky I was able to find interesting and great clothes for myself and for my family. There are also available discount on few items. If you are looking for your size, you should not hesitate to ask to the staffs because I've been here a lot of times and I can say that their staffs are all friendly and accommodating.

    Ixchel V.

    I've been shopping here since day 1 and always find amazing deals on great fashionable clothing. The location is great and you cannot beat the prices. Great selections on styles for all types of attire.

    Kathy R.

    Not a fan. Like the idea of less expensive clothes that push the fashion envelope a bit. However, I haven't bought anything from here because...nothing fits me. It may be that H&M is targeting the 20-something, trend-setter. Everytime I go in, it seems that I'm about 10 years older and 10 lbs. (or more) heavier than my fellow browsers. I normally wear size M; here, I've tried pieces that I can only get on my body in size XL. Even then, they don't fit. Or they have an exceedingly low neckline that I wouldn't wear in public. Sorry H&M. Think I'll have to stick with Old Navy for cheap clothes.

    Cynthia M.

    Hands down the cleanest store I have been through very well organized they have a men's side children side and women's side everything is very well the staff is very friendly and don't forget your discounts

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    2 years ago

    A nice store has good varieties of clothing and jewelry and it also in a nice mall this store is 10/10

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    9 years ago

    Love this location. Staff is super nice and it's two levels. Fairly organized. Good prices on trendy stuff and basics.

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    Review Highlights - H&M

    The store has also been kept incredibly clean and all employees seem to be religious about following COVID-19 guidelines and mask use.

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    Nordstrom Woodfield Shopping Center

    Nordstrom Woodfield Shopping Center

    3.7(160 reviews)
    0.2 mi
    $$$

    I had such a great fun time today (9/18/2025) in the Cosmetic Dept at the Hourglass (HG) brand…read morecounter. It was nice to be invited to come in for a beauty makeover by Demitri. I had never had this done before and I'm glad he encouraged me to experience this. Their international beauty rep was there along with a very nice makeup artist named Nikki. They gave me so many beauty tips and also explained in detail how to use the HG line cosmetics the right way. The cosmetics look natural and feel great on my skin! They are animal, vegan, mostly all natural, free of all the harsh chemicals and made in Italy! They were debuting their collector palette books too which I found all of them to have beautiful color ensembles. I purchased the Deer. Everyone in this department are very helpful but kudos to all the Hourglass line people within Nordstrom for making a fun and interesting time! The international rep (I'm sorry I can't remember her name) was really knowledgeable. Nikki was amazing and made my makeup look the best it's been in a very long time. Best thing was that Nordstrom had a sale on cosmetics so I was able to get 15% off of these name brand plus I was given an awesome gift with purchase!!

    By far the worst customer service I have ever experienced. Nordstrom has done a complete 180. What…read moreused to be a special experience is now rotted by egotistical associates. I stopped in on Saturday 4/25/26 for an exchange. We had to search for an associate, to start off. Some were behind the counter on their phones, chit chatting with each other, or hiding behind racks. I felt like I was in a sea of employees with none to be found- strangest experience. I unfortunately found a counter with a lady named Cathy behind it. Cathy falls in top five worst shopping experiences I've ever had. She immediately profiled me, it was actually disturbing. Without letting me say a word about my exchange, she went on and on about why is it her problem and she's a "rule follower". She wouldn't even take the time to pull up my personal book or my mother in laws, who gifted them to my husband. Also, keep in mind, there are no "rules" when it comes to Nordstroms return policy. She was strictly there to give me a hard time and make me feel like I was doing something wrong. Things only went downhill from there when she called her MIC. A male named Eric I believe? African American with a beard. He came down with a quickness and never made eye contact with me once. The two of them together couldn't make one good manager. I found him to be cowardly and an example of the company's poor onboarding & training. It's not too late to invest in a leadership program, let me know if you're interested. My three items were like-new and only tried on. My husband has a bad habit of washing all his clothes before he wears them. He did exactly that in September 2025 to realize the pants fit him poorly on the legs. Since when is that a crime or not allowed? I've posted the return policy directly from their website with my review. It's clear that Cathy and her MIC were only trying to give me, and likely many other customers, a hard time and not service. So much for playing by the rules.

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    Nordstrom Woodfield Shopping Center
    Nordstrom Woodfield Shopping Center
    Nordstrom Woodfield Shopping Center

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    Eddie Bauer - The goods

    Eddie Bauer

    3.5(12 reviews)
    0.0 mi
    $$

    Horrible Service by one of the cashiers, do not know what her problem was but, she pretended she…read morecouldn't find the order I have placed on line, even if the item I was returning was in its plastic bag and had the sticker from the purchase j I needed to log in my account to show her that I have spent over $1k in 4 orders then she told me it was ok did not even look a my phone to review the order. Awful person

    Eddie Bauer is really one of my favorite store here in Woodfield Mall. Their place is so great, so…read moreclean, nice, and organized. You can easily shop and get the things you want. They are so well-sorted and well-maintained. The whole place is so nice and bright. You can checkout so easily and quick. The shoes they have has a high quality and so many good brand. So worth it to buy and can save a lot compared buying to other stores around. You all must visit this place and give their items a try. Their location is very accessible, so near, and easy to find. Their place is also near to other well-known places around. They are located inside the Woodfield Mall. They are one of the most visited store and really worth to go to. You can also find here some great deals like discounts, promos, and even sale items. They are so fair and reasonable in terms of pricing. I am looking forward to visit again and shop to this store when I am nearby. Thank you Eddie Bauer for such a wonderful customer service and experience! Please keep up the good work and more customers to come. See you guys again soon! Thank you! Kudos!

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    Eddie Bauer - Storefront

    Storefront

    Eddie Bauer
    Eddie Bauer

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    The Portillo's Experience - This is the side view with the layers missing.

    The Portillo's Experience

    3.2(5 reviews)
    0.1 mi

    Very disappointed with my dessert. I ordered a slice of the Eclair cake and the whole bottom was…read morescraped off! That's the best part, then on 1/2 of it, a couple layers was missing! I figure they probably won't care or they wouldn't have delivered it like that!

    Oh my! When I learned that there was a Portillo's Pop Up Shop at Woodfield, I was all over it! It…read morehad been a few weeks since they opened it by the time I got there, so everything was a little worn, but by no means does that mean I didn't have fun! In the Portillo's Experience Pop Up, they sold a small amount of merchandise and chocolate cakes. The real reason to go, though, is for the photo ops! They have an onion ring swing (that really swings), a French Fry room with a box of fries to pose with and three smaller room featuring fun photo ops (including being the hotdog in an oversized bun). There's also a few scratch and sniff posters, which for me, didn't work well, but worked fine for the others I was with. The crew manning the pop up were great. Our 'host' was super enthusiastic about the whole thing. The only disappointing thing was that the merch for sale was very limited. I was hoping to buy a gift for my out of town uncle who misses Chicago staples like this, but left empty handed, because of the limited amount of items for sale. Because this wasn't a 'new' thing and it was early in the morning, there was no wait for any of these photo ops nor was the store crowded. If you're heading out to Woodfield Mall, definitely give this a looksie! It's located by the mall entrance between JCP and Nordstrom and will be open until 1/1/2020.

    Photos
    The Portillo's Experience - This is the bottom, part of the bottom. Most of it is missing

    This is the bottom, part of the bottom. Most of it is missing

    The Portillo's Experience - Ha. I love ketchup on hotdogs!!!

    Ha. I love ketchup on hotdogs!!!

    The Portillo's Experience

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    H&M - womenscloth - Updated May 2026

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