By far the worst customer service I have ever experienced. Nordstrom has done a complete 180. What used to be a special experience is now rotted by egotistical associates. I stopped in on Saturday 4/25/26 for an exchange. We had to search for an associate, to start off. Some were behind the counter on their phones, chit chatting with each other, or hiding behind racks. I felt like I was in a sea of employees with none to be found- strangest experience. I unfortunately found a counter with a lady named Cathy behind it. Cathy falls in top five worst shopping experiences I've ever had. She immediately profiled me, it was actually disturbing. Without letting me say a word about my exchange, she went on and on about why is it her problem and she's a "rule follower". She wouldn't even take the time to pull up my personal book or my mother in laws, who gifted them to my husband. Also, keep in mind, there are no "rules" when it comes to Nordstroms return policy. She was strictly there to give me a hard time and make me feel like I was doing something wrong. Things only went downhill from there when she called her MIC. A male named Eric I believe? African American with a beard. He came down with a quickness and never made eye contact with me once. The two of them together couldn't make one good manager. I found him to be cowardly and an example of the company's poor onboarding & training. It's not too late to invest in a leadership program, let me know if you're interested. My three items were like-new and only tried on. My husband has a bad habit of washing all his clothes before he wears them. He did exactly that in September 2025 to realize the pants fit him poorly on the legs. Since when is that a crime or not allowed? I've posted the return policy directly from their website with my review. It's clear that Cathy and her MIC were only trying to give me, and likely many other customers, a hard time and not service. So much for playing by the rules. read more

Nordstrom Woodfield Shopping Center - Additional policy to their returns - Department Stores Near Me - Schaumburg, Illinois

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I had such a great fun time today (9/18/2025) in the Cosmetic Dept at the Hourglass (HG) brand counter. It was nice to be invited to come in for a beauty makeover by Demitri. I had never had this done before and I'm glad he encouraged me to experience this. Their international beauty rep was there along with a very nice makeup artist named Nikki. They gave me so many beauty tips and also explained in detail how to use the HG line cosmetics the right way. The cosmetics look natural and feel great on my skin! They are animal, vegan, mostly all natural, free of all the harsh chemicals and made in Italy! They were debuting their collector palette books too which I found all of them to have beautiful color ensembles. I purchased the Deer. Everyone in this department are very helpful but kudos to all the Hourglass line people within Nordstrom for making a fun and interesting time! The international rep (I'm sorry I can't remember her name) was really knowledgeable. Nikki was amazing and made my makeup look the best it's been in a very long time. Best thing was that Nordstrom had a sale on cosmetics so I was able to get 15% off of these name brand plus I was given an awesome gift with purchase!! read more

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I used to work at this Nordstrom location, years ago. The store has changed, as far as layout goes. But I love that this store has remained the classic, Nordstrom quality look and feel for years; really decades. The merchandising is always appealing. While I prefer nearby Nordstrom Rack for the pricing, I love walking through this store for the annual sales and to see the latest styles. I was surprised by the small selection of Free People movement. There is a considerably larger section at Dick's Sporting Goods in Schaumburg, which also has some items on sale. My favorite place to park is near this Nordstrom, a beautiful anchor store at Woodfield. read more

Nordstrom Woodfield Shopping Center - Free People Movement display. - Department Stores Near Me - Schaumburg, Illinois

About a 1-1.5: Probably one of the worst Nordstroms I've been to, as their selection is very limited, and items are just not well-organized. Their women's shoe salon seemed like it was closing down, as the there seems to be like only 5 pairs in the whole salon. Just super sparse, The staff here are also super unhelpful, and not sure where they disappear off to. No one offers any assistance, and it takes a while for someone to be available in the dressing rooms to unlock the doors. I did find a raincoat and a blouse, though. Ample parking at the mall lot. +extremely limited selection +unhelpful staff +ample parking at mall lot read more

Nordstrom Woodfield Shopping Center - Department Stores Near Me - Schaumburg, Illinois

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I mentioned to my Mother the sale on (women's undergarments) lol yes I said that; at the Nordstrom in Woodfield Mall. 5 streets and we are parked. We go upstairs and my mom proceeds to the area, the 3 "girls" whom either worked on commission or didn't care, gave her some things showed her to fitting as I sat patiently. Time goes on and not once did they step in to check and see if my Mom needed any assistance; and I'm a guy in the bra section; have you girls no couth in the role of a customer service associate? We shop at numerous department stores and those employees know how check on someone to see how things are. Here, no. You would think they'd take the time to go in and check on her. No, they stood in their "clutch" talking. My mom comes out, she hands them the items, she says neither of these were "suiting" they said ok and didn't offer any other suggestion's. Quite disappointing. I now regret ordering my one go to Colonge that she's going to be picking up for me. I should also mention, Nordstrom was her one go to shop for those items. The real question you ask; what could improve? You should ask yourself that question, as you look in the mirror and read the reviews to yourself. read more

N or. D Storm N ( not expensive) or D( Durable) Storm ( Huge variety) Nice atmosphere Clean and tidy store Good pricing and best variety Easy to locate different categories of dresses I went to buy reading glasses 2:25 but that was not available. So I got disappointed Will visit for my dresses. again. I recommend Nordstrom for clothings read more

Nordstrom Woodfield Shopping Center - Department Stores Near Me - Schaumburg, Illinois

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Natalie B was extremely helpful in the men's shoe section on Friday evening, August 1! It was remarkably busy, but she was very friendly and accommodating and was certainly hustling and doing her best to promptly serve everyone. We will definitely return to Nordstrom's based on this experience. read more

Nordstrom onboarding process is a complete joke.. I completed all of my I-9 paperwork (including 401k) and banking info. I watched what seemed to be 20+ hours worth of supposed paid videos.. I was hired about a month ago. I never received payment for watching videos.. I emailed as well as called their HR department. I called the actual store to speak to an actual manager and guess what?.... Nada!!! No one ever returned my calls or emails. I finished watching the paid videos weeks ago. Money was never deposited into my account nor was I ever told an official start date to begin working in women's apparel. Too many games being played at that company. I have family who shops their... I hope they quit shopping their. Nordstrom is full of crap. Period. read more

Uh...where are all the clothes? There didn't seem to be much for fall here, still a lot of summer stuff. And not necessarily on the sale racks, either. What's going on? I thought it might be the pandemic but we didn't encounter this in any other store in the mall. I thought for sure I would find some blazers, tops, maybe jeans here. Zilch. My friend did find a sweater. She always shops Nordstrom for shoes because she wears a large size, which they carry, but again we were amazed how little stock there seemed to be. I was delighted that the fitting room looked like it was decorated by a goth who went to Hogwarts. Overall, 2 stars. I know Nordstrom can do better. read more

Our favorite Nordstrom Rack location. This is the largest Nordstrom Rack in the area. Large shoe department. Large clothing departments for women and men. Easy to find the different departments as they are clearly labeled: accessories, women, men, shoes, home, and children. It used to be a fight to try and find clothes in the tangled mess but now it is fun and seamless! They updated the entire store and man is it fresh!! Clean restrooms in the far back right of the store. Their prices are reasonable and the atmosphere is very easy going. I especially, like the location because it's easily accessible. I just wish they had more items in my size. read more

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Their bathroom faucets always have ice cold water and their soap is watered down foam. You can't kill germs with cold water and watered down foam. This isn't a high class store, they can't even afford warm water and regular soap lol. read more

My favorite Nordstrom! The staff is always friendly and eager to please yet not pushy. The store is always well organized. If you need a size of a clothing item that isn't in stock, they'll help order and deliver for free. They don't cary the biggest selection vs. the Oakbrook but still a great selection and easy store location to get in and out. The cafe is a bonus to treat yourself to after shopping! read more

I just had the oddest experience in Nordstrom Woodfield shoe department. I was definitely going to buy shoes for my daughter's wedding. No one, I mean NO ONE was approaching us after a good 10 minutes to help. There were several employees coffee clutching around the register and sort of wondering around. No one greeted us, acknowledged us or even made eye contact. Finally, my sister approached a wondering gentleman employee. He said he was too busy ( doing what I do not know because we were pretty much the only lonely customers) he said he would fine someone. Apparently, no one wanted to work. I showed him the sandals my sister and I selected. He stated that they were probably too expensive at $350. I am a woman of means and could have bought 20 pairs on the spot if I had so desired. What a fool!! Moron!! Pretty offensive. He sort of threw two boxes at us and left. My sister put them on as even the $350 sale was not worth Mr.Offensives time. Apparently, there was a special way to adjust the straps to put them on easier but this was not shared with us until after my sister helped me. I did buy a comfortable pair of less expensive sandals that were comfortable because I have bad knees. I need to take my sister out to lunch as she was the only real help I had. Im not sure why the employee assumed I could not afford whatever my heart desires. I can, but NOT at Nordstrom's ever again. Done! read more

This store is tiny, especially in comparison to L&T next door. There selection is not great, and I don't really see too much I want here... better luck at the Rack actually... hmm. However, I think they have excellent customer service... especially this once person in the suit area. She talked me into getting 2 blazers and opening a second account to get the $100 tailoring bonus, which I applied to the 2 jackets... which also got me a $20 Nord Note for the purchase... Yeah she is a 'PaceSetter' on the business card... hilarious. I liked that the tailor came up to me and took one jacket to be fixed right away... I know this is a ploy to get people to shop here again and again... and I fall for this free tailoring thing... at least I am not walking on the hem of my jeans as much. read more

Nordstrom Woodfield Shopping Center - Fave Entrance - Department Stores Near Me - Schaumburg, Illinois

Since my first job at Sprint Cellular - I've always gone to Nordstrom for business attire. Free alterations. Exceptional Customer Care Consistent Professionalism Recently I stopped by for a Mother's Day gift. Burberry little bear, silk scarf & running gear ... w/ heels! Everything including wrapping service is: Yes, please. Thank you! read more

Such a pleasure to shop here , everything is such a nice quality with a wonderful selection. Bought a beautiful cashmere infinity scarf for a gift . I asked for a box and the clerk took my purchase and brought it back gift boxed. Also visited Laura Mercier and had the pleasure of meeting Stella she's one of the best makeup artists. She's only there occasionally. But if you do happen to go there and she's there I would definitely recommend her. read more

As this was Nordstrom's, I was expecting a higher level of service/respect towards customers. I recently went in, as I had a gift card and I really wanted the vinglace wine cooler. I was at the lowest floor and walked over to the escalator to look at the map so that I could find the home section. As far as I know, that was the only location with a map. I had my husband and 2 year old in a stroller with me. An employee immediately ran over and said "Baby section- upstairs. You use elevator!!" She just assumed I wanted the baby section because I had my daughter with me? I found this a little assumptive of her. I told her I wasn't looking for the baby section, I needed the home section and was trying to find it on the map. She ignored me and repeated herself in a louder tone. This time she said "You do NOT use escalator." I got nervous she was going yell next, so I said "okay" and walked away. I mean seriously, I had no intentions of going on the escalator. I am not sure why she assumed this as well. I understand that she did not want me to go on the escalator with my stroller and I had no plans to. I just wanted to know where the home section was! If it wasn't for my gift card, I would have honestly just left. I do not want to judge a whole company for one employee, but it was a little disheartening to have a negative experience at such a fine establishment. read more

This place has the goods and knows how to do customer service right. Take that Macy's! The shoe dept. alone merits 5 stars, for the unmatched variety of shoewear it offers (online stores might have more offerings, but I need to try on shoes before I buy them). And great selection of higher-end womens clothes, accessories, cosmetics and kids clothes. Employees are courteous and willing to help. Hooray! For a big department store, it's soothing to walk in here. Check out the P.A. announcements - the woman's voice is so calm. Almost hypnotic. And a little secret for moms - they have the best family lounge I've ever seen tucked away upstairs. Padded cushions on the changing station (no cheap plastic pull-down changer). Luxurious carpet, nice furniture. God, it's nice. Five+ stars for that. read more

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I have always enjoyed my shopping experience at Nordstrom and never had an issue but, unfortunately Saturday April 10, 2021 at approximately 12 noon while in Nordstrom at Woodfield shopping Center browsing through the purse section I felt my family members and myself were being profiled by three sale representatives working in the store. I observed the ladies hovering around us but not approaching to ask if we needed help. After a couple of minutes salesperson Zarina and the other two I do not know their names moved in closer.The incident was truly offensive. was when I had a bag in my hand and was approached by Zarina asking if I needed help and expression on her face made me feel uncomfortable, but I told her no, and handed her the bag to hold while I continued browsing, she was observed cleaning the bag after I gave it to her.. while walking away from the area where my family was located, what upset me the most was upon my return to purchase the bag I waited patiently while all three sales representatives watch my family walk away feeling truly angered by this disrespect, finally one of them pivoted my way and I just stated waiting on you guy to check me out. I did purchase the purse,but was apprehensive. I hope this behavior doesn't reflect the core values of Nordstrom but I would like to know these sales representatives were held accountable for their action and trained on proper customer service. read more

Nordstrom Woodfield Shopping Center - This was are annual family shopping day - Department Stores Near Me - Schaumburg, Illinois

My mother and I frequently shop at the Chanel store here (we live very close to Woodfield so it's the most convenient). However, in this past year, the service went from pretty good to horrible. There are NEVER any beauty advisors at Chanel. People from nearby brands like Mac will sometimes come over to provide assistance, but in the end, they try to sell you their own brand. Don't blame them, but if I wanted to buy a different brand, I would have gone there in the first place. On the off chance there IS a salesperson at Chanel, they're always rude and condescending. It's like they hate working. If you want good service and a bigger selection, go to Old Orchard. read more

Nordstrom is definitely one of the best stores in the mall. Always very clean inside. Everything is spaced apart well, nothing feels too crowded inside. Feels elegant and upscale. If you've ever been to Nordstrom you know they have good quality items, and decent prices and deals. Also a good return policy and customer service. read more

I came here after a web search told me they sold Sorrel boots here. I had just moved to Schaumburg 3 weeks ago and had heard that these boots were very good for winter conditions. Alas, the boots they had in stock were quite limited and kind of ugly. :( I wasn't too impressed by their selection of boots and after browsing through the shoe section for a bit, left empty handed because everything seemed priced too high and not worth paying for. read more

There is something to be said about good service with a smile. It is obvious that to work here you must have the right attitude. Whenever in town I like to check this store out. (The selection of boots this year are to-die-for). This is quality merchandise with the prices to match. Check out the sales, they are worth it. I needed MAC products and was helped as if I were a VIP gracing their store. It felt good, there is never that kind of service around where I live now. read more

I am a fan of Nordstrom in general but during this trip, it has saved my behind a couple of times that I might shop here more often again. My pair of havaianas broke off at the strap but since it isn't summer anymore, I decided to wait to buy new ones until the spring. However, I am now on this trip and there is a swimming pool in the hotel that I would like to put to use. After walking around the mall for a couple of hours and found that stores are no longer carrying flip flops, I decided to try my luck at Nordstrom. Afterall, the one in the STL Galleria did have items that are not aligned with the current fall season (I needed swim wear before leaving for my current trip to Chicago). I came over to the shoe department and almost jumped up and down because I was so happy to see a whole wall of flip flops/sandals! They even have some of the decorative havaianas which I love. When I was checking out, they were on sale for only $20 and some change. Score! Needless to say, I am very happy. The customer service was excellent as well. Thank you, Nordstrom for not getting rid of your summer items. Sometimes, weird people like me are in dire need of something other places no longer carry and I now know where to always turn to. read more

My spouse had purchased a very pricey Calvin Klein rug about a year and a half ago, we recently had it professionally cleaned per instructions however it developed brownish waves within it's metallic silver fibers. The issue is less with the rug itself but more to the lack of follow-up or reluctance to find a solution. I was simply told that the manager would reach out to the Calvin team and I should expect a response within a week. That time passed, I followed up again and was told there had yet to be any communication and the regional manager would not be willing to assist- basically this was between Calvin Klein and I, but Nordstrom would still act as a liasion. It's now been 25 days with no communication on Nordstrom's part. It's clear to me that they do not stand behind the product they sell nor are they willing to assist getting answers to questions in a timely manner. Very dissatisfied. read more

Nordstrom is one of the very popular anchor tenants of Woodfield Mall. I don't know if anything makes this Nordstrom better than its other outlets, but this is an attractively designed store with a nice layout. There is a coffee bar in front of the main interior entrance, which can give shoppers a quick pick-me-up to do some more shopping. read more

Nordstrom Woodfield Shopping Center - Nordstrom - Department Stores Near Me - Schaumburg, Illinois

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Store review: I stopped by for a quick visit while at woodfield mall. This place is just as grand and expensive as the location downtown. You will have difficulty finding any good deals, but everything is high quality and a step above Macy's. Employees are quite helpful as long as you are dressed the part of a Nordstrom shopper. Pros: High quality and stylish clothes Cons: Premium prices Hidden deals: None, you should go to Nordstrom rack for discounts read more

Nordstrom is just the best for customer service. The best! Online shopping with them is easy and if there is an issue of any sort they just fix it. I had an issue with a local shipping store losing my package and they just replaced it. The best!!! read more

This Nordstrom's was very nice and the staff extremely helpful. We were in a rush leaving on vacation and had to pick up some last minute shoes and jackets. Both departments were extremely helpful and we got what we needed quickly and were out in no time. They have s great selection of brands and the store is organized very nicely. I am a fan on Nordstrom's in general but this location was very nice and the staff was exceptional. read more

Nordstrom Woodfield Shopping Center - My awesome new Ugg's from Nordstrom's - Department Stores Near Me - Schaumburg, Illinois

Before you read any further, this is a review of Nordstrom's lingerie department. So, I have very large breasts. I was wearing sports bras 95% of the time because no other bras fit well. And then...I went to the Nordstrom lingerie department and met Kelly, the department manager. I am not kidding--my life is changed forever. I was wearing bras that were the wrong size and had inappropriate support. With a fitting and recommendations from Kelly, I walked out with three beautiful, new bras that fit me well and literally changed the entire look of my shape. AND--the prices are equivalent to those of Victoria's Secret and the like. If you have large breasts and are tired of bras that don't fit well and don't support you, go to Nordstrom and visit Kelly! read more

As you probably know Nordstrom is known for carrying a large selection of quality shoes and clothing but this is the first Nordstrom that I have been to that has not been a "rack" and did not have the shoe selection that I am use to finding at the "rack" stores but more along the lines of a regular top end department store. read more

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Came here looking for jeans. I'm 6'0" and wanted to celebrate a recent 15-lb weight loss by splurging on a high-quality pair in my new size. They had nothing with a 34"-35" inseam, nor did they have anything in boot cut, just skinny jeans. The sales associate was very nice and tried to help me, but she can't do anything when the store's inventory is so poor. read more

Veronica and Sam (from the shoe department) were amazing!! The level of customer service they delivered was impeccable. Thank you both!

Do you have breasts? If so, then for the love of God - drop everything RIGHT NOW and get yourself over to a Nordstrom's and get a bra fitting!!! I had heard of Oprah spreading the gospel of the Bra Revolution http://www2.oprah.com/tows/slide/200511/20051115/slide_20051115_284_101.jhtml, compelled by the startling statistic that 85% of American women wear the wrong bra size. But I'm lazy and never got around to it. (Actually, that's a lie. I once got fitted at a GapBody and the woman told me that I should be an A cup, which was just all kinds of wrong.) It took a friend's own testimony of a fitting at Nordstrom's, and even trying on her bra (we look to be about the same size) that got me to get up and face that inevitable awkwardness of being felt up by some middle aged saleswoman. Thanks to the professionalism and wizardry of Gail, this was only a minimally awkward experience (yes there was some feeling up). But she was pretty good at checking with my comfort level the whole way. She took a couple of measurements and lo and behold, it looks like I've been waaay off the mark for the entirety of my post-pubertal life. When I shared this with Gail, she looked at me with a sympathetic eye and said, "Honey, we all were." (Most women wear a bra that is too big in the band, which often results in slipping straps. Women also tend to underestimate their cup size, not knowing just exactly how your boob and side skin is supposed to be shoved in there.) Perhaps all those years of eating cheese puffs and pumping my chest to "I must! I must! I must increase my bust!" may have worked. Anyway, the customer service is top notch at Nordstrom's lingerie department! Gail brought out a bunch of bras for me to try on and showed me how each was or was not a good fit. She even talked to me about proper bra care (Don't wear a bra two days in a row - let your bras "rest." Never wash with Woolite or regular detergent because it breaks down synthetic fibers!). Though we all know that Nordstrom is a little bit pricey, you really do pay for things like the customer service. Oh and their really nice bathrooms. If you feel like it's still too expensive, just get the bra fitting and wait for the semi-annual sales for some good deals (esp on shoes)...or just go to Nordstrom Rack! Now go and get fitted! It will change your life (and by that I mean, you will feel comfortable and more confident in your clothes), and you will want to spread the gospel just as I am right now. Trust me, your boobs will thank you. read more

This is actually a review for Elemis Facials at Nordstrom. Every month as we ladies know our skin decide to act up for a week. At the end of this week after too many chicken wings. fries, wine and chocolate... my skin usually looks like it belongs to a troll in heat. Elemis facials are my little secret for bringing my stressed skin and body back to it's glowing state. Kim (the skin care specialist for Elemis) has this amazing eye to see exactly what my skin needs and she personalizes every treatment. The included hot stone massage of the neck, upper back, upper arms and decollete, while laying in this amazing massage chair, makes this experience so divine :-) Most Nordstroms offer this service and I promise it is money ($55) well spent. You can contact Kim at 847.605.2121 ext 1034. Elemis is a skin care line that combines natural ingredients and scientific advances to ensure maximum therapeutic activity. http://www.elemis.com/OurStory/Default.aspx Enjoy, yes you can Thank me later :-) read more

Awesome customer service .. Then I called macy in grand rapids MI...shoe dept. Nadia was very helpful and then as I talk to her I find out she's from Chicago. Her manager Daniel was very nice and helpful. Thanks for such good customer service. You guy's are great read more

Okay, so I'm not a big shopper. I hate massive crowds and wasting time (hours of browsing in and out of stores?! No thanks!), so much of my shopping is done online. As such, I'm in the process of getting my feet wet with Nordstrom: I've really only done returns here from online shoe shopping. I've received EXCELLENT customer service each time: I'm always helped very quickly and associates are friendly. I've returned new, unworn shoes elsewhere (:cough:Aerosoles:cough:) and they've been closely scrutinized for no reason...sooo uncomfortable and downright irritating. I've NEVER had that experience at Nordstrom's! I appreciate being treated like the honest person I am. Total fan. I'll be back. read more

I was on a mission last night for a dress to wear to two (ugh, yes, two) black tie optional weddings we have in the next 3 weeks. The BF generally hates shopping with me, because I get generally unhappy and self-conscious, and it drives him nutso. Anyway... Nordstrom. The selection was smaller than Lord & Taylor, but I found so much more to try on! The girl in dresses, I think her name was Katya, was genuine, super sweet and helpful! She made pertinent suggestions, was complimentary, and when I tried on the dress I ended up purchasing (which was not the most expensive one I tried on) agreed that it looked the best out of all of them. I love Nordstrom because they are known for their stellar customer service. The floor is always clean and organized. If I want to dig through unorganized racks and feel generally dingy, I'll go to Macy's Nordstrom management: Katya in dresses (don't quote me on the name, but it was something like that. Thin, pretty, blonde girl) on Monday night the 15th deserves some props. See that that happens. read more

People don't go to Nordstrom to be insulted, not helped, and ignored and that's why this place is so popular. I have ALWAYS had a great experience in this store and it's one of my favorites (shop here at least 2-3 times per month). I appreciate the staff and all they do, from the shoe section to my favorite accessories section, the staff always makes sure I am satisfied before I leave. Lovelove Nordstrom! read more

Perhaps it was just a particularly busy Saturday when I visited, but this Nordstrom was a complete madhouse; at least in the cosmetics department. This Nordstrom is a bit more cramped, but they have more full-line cosmetic selections than the Oakbrook location. I was able to purchase Kehiel's Restorative Hair Smoothing Spray, Philosophy coconut frosting shower gel, and Chanel nail polish in Vamp, products I could not find elsewhere. Like I said, the place was crowded, and checking out at each cosmetic stand took up a great deal of time. There were no lines, per se, but whomever caught up to a salesperson first was helped. The woman at the Philosophy counter was especially sweet and very apologetic. read more