This is how purchasing glasses should be! Professional, honest, and accurate…read more Setting up an appointment online was very quick and easy. I arrived 10 minutes early. The staff was professional from the moment I walked in to the end of the visit. I was promptly greeted with a smile, given easy forms to sign, and seen by Dr. Roshnee Patel within ten minutes. The store is very clean, dust free, and sanitizer is readily available throughout. Dr. Patel was very warm, welcoming and so down to earth. Just from her warm smile greeting, Dr. Patel immediately made me feel comfortable. She took her time with the exam, explaining things as she went. She answered my questions and concerns with care. She eased my mind. She never rushed me through the exam. More importantly, the exam went well and I was confident that I (finally) received an accurate lens prescription. Via lens scan, she confirmed my suspicion that one of the lenses in my existing-old prescription from a different chain wasn't accurate. Her staff helped me select new frames based on what style I liked. Then, I was encouraged to browse on my own without the hovering nor upsell pressure. I found a great pair of frames in a style I hadn't considered before. There are many designer frames here: Versace, Michael Kors, etc. Later, I saw that the frames sold here are current designs and sold very close to retail price. The frames that I chose were just five dollars more than the manufacturer's website. If I could change anything, I would suggest that the thermostat be adjusted as needed. It was an unseasonally warm day, and it was very warm inside the building. Overall, this was my first time ever using Pearl Vision and Dr. Patel and her staff left a great impression. They've restored my faith in physicians and I will make this my permanent place for glasses.

I had a eye exam and purchased 2 pairs of glasses approximately 1 week before COVID shut down most…read morebusinesses in March. I was specific in expressing that I needed the prescription to mirror the glasses I came in with. With the shutdown, I had to pursue them to mail the glasses to me. The prescription was not right in both pairs of glasses, but due to the shutdown I was not able to get back to the location until they opened for business in late May. Because scheduling, it was June before they saw me again. The Dr checked my eyes and they redid both pairs. I had to pay for a better quality of lens too. I picked up the glasses in July. Well, these glasses are not any different, they do not look or feel different and do not match the prescription I have in my current frames. I did give each pair a try for a bit and again, and with life under Covid, I reached out again in September to let them know there are not working for me. The manager, who gave me the name of Linda told me that she would look into what could be done. I received a voice mail back, and each time I call, their line goes to a general voice mail box. "Linda" does not even have her own voice mail. I called 5 times and also left messages. NO CALL BACK. This is a newer location, but I would advise to stir clear. They are not customer oriented what so ever and on top of this, with insurance, I feel I was still taken advantage of.

The frames we had gotten on the glasses ordered here last year broke. We're unsure how it happened,…read morebut none-the-less, the lenses would not stay in the frames any longer. Without any questions, after they saw the glasses, they stood by their warranty and ordered new frames. (Unfortunately they were not in stock). I was told it would take a few weeks. A week or so later, I received a call from them letting me know there was a backorder on that frame from the manufacturer - not their fault but frustrating we'd have to wait and use an outdated prescription for a while - we're talking months of backorder. However, a few weeks later they called to say they were able to get them replaced sooner. So, we picked up the new glasses within the week of getting their call. While they are more expensive than the chain optical stores or stores like Costco, they stand by their work and provide "service with a smile."

Professional. Efficient with time and very supportive. I would highly recommend over neighborhood…read morecompetition!

I gave this office chance after chance but I'm done. Constant frustration with having to explain…read morethings over and over. Staff does not listen and makes many mistakes in appointments, charges, ordering contacts, etc. Doc expresses her opinions on daily contacts vs biweekly vs monthly. That's fine but don't keep fighting me on my preference just bc it doesn't align with yours. I say that my farsightedness has worsened and she insists that my vision has not changed. Then I'm told it's bc I'm not wearing the progressives as recommended. I was told the progressives were not necessary bc my vision is borderline but that it will just help me adjust when the time comes. I'm told they only come in dailies, which I expressed are not comfortable. I can read fine without glasses or contacts so how would progressives help my farsightedness. I've expressed my vision is affecting my work and I need a reexam. I ask that someone call me but I just receive texts that show they are not listening to my issues. My family will not return. I cancelled my follow up appointment. They asked no questions as to why or how they can help.

I've been going to advance vision center to see Dr. Lorenzana for many years now. There are times…read morewhen it gets pretty busy but it's totally worth waiting for her services. I recently had an issue with dry eye syndrome and she recommended an alternative treatment vs getting on prescription drugs first. To my surprise the Eye treatment that was provided for me helped as well as the eye supplements she has. I was able to use my flex savings account money for them so that was a bonus for me. Like all other doctors offices, you must be proactive and ask questions. if prices are concerned then speak up or ask before hand as they won't work with you in terms of payments. She will take the time to explain and offer her suggestions. She believes in continue education and explains things to you in terms that you can understand. which means she has good bedside manners. So if you want to get cheap services and cheap eyeglasses then go to the local optical chain stores around the area. But if you want to build a relationship with your eye doctor and your eyes are very important to you, then take the time to get to know her and the staff.

I love this place! They have an amazing team that is so friendly, helpful, and welcoming. Everyone…read moremade me feel comfortable and took the time to help me find the perfect glasses. They have a great selection, and the whole experience was easy and enjoyable. I'm very happy with my glasses and would definitely recommend this place to anyone looking for new glasses!

God bless you sir . As a person I understand that you have a business to run , but when you over…read morecharge and do not disclose fees when you indicated a short adjustment would be free ... I have a witness - and charge 125 dollars and didn't fix the problem ... this does not seem like a fair business practice to me . You did not save me any money - you charged money and never fixed the problem my review is fair .

I have had a great experience here numerous times over the years. They have a 100-day satisfaction…read moreguaranteed policy which is very important for progressive lenses because they can be troublesome to get right. I also really like the current optometrist. She is very knowledgeable and has helped me a lot with my dry eyes - more than my opthamologist!

I had eye exam on 6/30/25. I need a copy of my prescription. I've now been trying to get some…read moreinformation in an online chat, but the stupid chatbot just keeps asking me which store I went to after that question was answered. So I tried to call the store but all I got was the same ridiculous chatbot. No answers no humans. This is pathetic. I will not be using Visionworks anymore.

I went to Kovach eye institute on the recommendation of my optometrist and I was very pleased with…read morethe entire staff and how everything was explained in great detail, Dr Kovach, and most importantly the results of my cataract surgery. I couldn't be happier with my results. I had a small bump in the road as it turned out I was allergic to the eye drops I was given, but with quick work and excellent communication between my optometrist (giant shout out to Dr. Martin Matus!) and Dr Kovach, my issue was resolved quickly. Don't hesitate to visit Kovach eye clinic.

I went here to have cataract surgery. During surgery, the doctor pressed so hard it was…read morepainful.Then I find out my retina detached and my lense dislocated. I then required a cornea transplant and a stent put in and after all this surgery I am still unable to see. I was able to see before I came here and after spending thousands of my savings I have extremely blurry vision. I truly regret coming here.After being talked into spending all my money I am unable to see. Stay away from this practice. The quality of my life is impacted very much.

I have recommended Dr. Cabin to many of my friends and coworkers. They all have had great…read moreexperiences with him, and all of them have said he is very kind. Dr. Cabin has treated several generations in my family. He has helped us with glaucoma, cataracts, and Macular degeneration over the years. we are extremely blessed to have him!

After an awful experience at a local eye clinic, I was recommended to Dr Cabin. He and his staff…read morewere wonderful and very professional. Dr Cabin was able to correct the issue from my previous ophthalmologist and advised me of another on going eye issue I had that I was never informed of the 3 years I was going to the last multi doctor eye clinic. Dr Cabin is NOT a multi doctor office but a one doctor that definitely takes the time for one on one patient care. Highly recommend.

Great service. Great for patients with Astigmatism. The doctor has better knowledge of this than…read moreeither of my previous 2 doctors.

I have been going to Dr. Ostoich for years, after switching from an optometrist that actually…read moreforgot my appointment and went home for the day. Besides being personable yet very professional, Dr. Ostoich and his entire practice is definitely up to date on all of the latest in eye care. And that's more important than one would think. Unlike all of the cheapie eye stores that don't do complete eye exams, Dr. Ostoich looks at EVERYTHING to be sure your eyes are healthy! My visits are usually about 45 minutes long as they're looking at my retinas, testing eye pressure for glaucoma and searching for cataracts. During one of his thorough exams on my girlfriend a few years back, Dr. Ostoich discovered tumors in her eyes and immediately sent her to an oncologist. Disappointing her gynecologist didn't find it first since she had just seen him, and that's where the cancer started. Dr. Ostoich was definitely the Hero in that situation!! If it weren't for his thorough eye exams, God only knows how much further the cancer could have spread before it was detected. An eye exam store in the mall would not have found this! And then there's the usual vision test. About 15 to 20 years ago, Dr. Ostoich switched me from soft contact lenses to, just as comfortable, gas permeable lenses due to the fact that my vision had been changing to the worse so quickly, at the time. I'm happy to report, my vision hasn't changed one bit since!! I'm still amazed that I have the exact same vision that I did so many years ago!! And it's great to see the Doc smile when he realizes the same thing, knowing he's done his job well. In Summary, Dr. Ostoich and his practice might cost more than going to For Eyes or any other cheapie mall store, but when it comes to your vision, I don't want to go cheap and neglect the health of my eyes. You get what you pay for!!

So far, so good. Now, we just have to wait and see…read more.. I came home last night and was greeted by my dad complaining about his Left eye being in pain. He insisted that I find him an opthalmologist and schedule an appointment. Thanks to Yelp's directory, I was able to find Dr. John Marchon in our area. When I called his office at 10a this morning, Maryann answered the phone. She is extremely pleasant and articulate. I told her about my dad. She apologized for the ophthalmologist being out of the office. Maryann assured me she would speak with him and call me back with his recommendation as soon as possible. Within an hour, I was on the phone with her with instructions from Dr. Marchon. My dad went to the ER at St. Alexius Brothers. The ER Physician was able to diagnose and treat the eye injury. My dad is home without needing to make a follow up appointment with the referring ophthalmologist. Everyone in my family and relatives all stereotypically wear glasses, have had Lasik surgery or use contacts. We're getting up there in age for risk of eye disease. St. Alexius Brothers Hospital is in close proximity to most of us. If any of us ever needs to see an ophthalmologist, Maryann is the person I'm going to say to call first.

The best doctor! I can't say enough about him. Two walls of Dr. Michon's waiting room are literally…read morecovered with degrees and awards that he has earned from prestigious universities and organizations. He is one of the most brilliant minds in the country; it seems almost bizarre that such an expert is practicing in Hoffman Estates. Any intimidation I felt staring at the walls of accolades immediately melted away when I met the doctor himself. He's perfectly down to earth: conversational, funny, full of stories. . . it puts a patient right at ease! Heck, I would like to take the guy out to lunch and listen to him chat for an hour. Unlike almost every other doctor I've ever met, he didn't have one hand on the doorknob and a "please shut up" look in his eye throughout the visit. He seemed to have abundant time and patience. He performed an in-office procedure on my eyelid. He explained every detail thoroughly and executed the little surgery with great skill, an A+ experience in every way.