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    Atkinson Eye Care

    4.5 (23 reviews)
    Closed 9:00 am - 5:00 pm

    By appointment only

    Services - Atkinson Eye Care

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

    Atkinson Eye Care Photos

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    Ask the Community - Atkinson Eye Care

    Review Highlights - Atkinson Eye Care

    From the call to make my appointment , to arriving , to meeting Dr Elizabeth's technician & then meeting Dr Elizabeth , I was very impressed ..

    Mentioned in 3 reviews

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    Visionworks

    Visionworks

    (35 reviews)

    $$

    Never go here!!! They do not take care of their customers at all! I decided to try them for the…read morefirst time for a new pair of glasses. Had a frame picked out but they only had it at the mchenry store so they were going to transfer it and they said when it got there after a couple of days they would send them out for the lenses. I waited over two weeks and called them to find out there was no order! They said they showed they had a hold on the frames but they were discontinued and they had inventory so they pulled them even though they were reserved for me! Just said I need to pick out different frames. No I'm sorry and no call! Never going here again!

    Terrible! I've used them before, but even back then it was getting irritating. Last time in the…read moregirl lied to me about tinted lenses and wouldn't let me show her that she was telling me was a lie. Forward to today.... I went online to set an appointment for an eye exam. There are two documents (about 20 pages of terms) that you have to approve of if you want to use the site to make an appointment. I don't have time to read that ?*&$. So, I tried to call the store to make an appointment. The system will not allow me to talk to someone to make the appointment. The website shows three appointments available yet today, and more on Monday and Tuesday. Since the store is only 10 minutes from my home, I drove over to set the appointment, in person. I found a sign in the window saying that the store will be closed for 2 hours. It was. I returned after the two hours to find only one staffer there, only she was the one who was happy to lie to me the last time I was buying glasses. I asked for an appointment for today, as the website showed three appointments available. She reported that the doctor is on vacation. Being a lot vexed, I asked to talk to the manager. She said she was the manager. I said I want to report the problem with the website, the phone, the unscheduled store closed hours and the incorrect information about appointments being available. I asked who her manager was, and asked how I could reach that person. She replied that her only contact is by email. She told me there was no name or number I could call. She said I could contact customer service. While there, I did set up an appointment with Dr. Ahmed, for an exam on another date. He is great, very attentive, friendly and thorough. Upon returning home I called Visionworks "Customer Service". I was greeted by a computer voice that tried to sound like a human, which only presented a sales pitch on a free medical ID item. The presentation wouldn't stop and after a minute I hung up. Summary, screwed up website, phone system, store manager and home office customer service. The company doesn't realize what's going on, or doesn't care about customer. They don't deserve my or your business. I will take my prescription from Dr. Ahmad to another store.

    Atkinson Eye Care - optometrists - Updated May 2026

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