Never go to Zareef in woodfield mall. I went to return my sunglasses he purposely bent my frame, and dug his thumbnail into the inside part of the center lines acting like he was cleaning it so I couldn't return them right in front of me. I bought the sunglasses because I thought I had eye problems but I was having an allergic reaction to the eye drops I was using, and it was causing my eyes to dilate so I went to go buy some quality sunglasses and they did help with light sensitivity but when I realized it was the drops and I no longer needed the sunglasses I went to return them and that's when he destroyed my property so I couldn't return them because Sunglass Hut also pays their employees in commission and I'm guessing he did not want to lose his Commission. read more

I had a horrible experience at this location. I went into purchase sunglasses and the sales rep told me that Maui Jim is top-of-the-line. He also stated that it comes with a lifetime warranty that was amazing. Made it sound like the greatest warranty to ever exist. Being an attorney, I like to know about details, so I inquired a bit more and asked for a copy of the warranty. Turned out that it was a 2 year limited warranty. Very limited might I had, had several exclusions and leaves all discretion to the manufacturer. The store was closing and I also felt rushed. In fact the sales rep responded, "you're killing me man" when I asked him a question. It was clear that he wanted to go home. After using the glasses for about two weeks. I thought that perhaps they had been exposed to extreme heat as I had left the glasses in my car for a period of time. However there was no physical damage to the lens whatsoever. I was having an issue where there was a smudge/glare on the right lens that just could not be cleaned. I took them in within the return period expecting to exchange them and the person who helped me stated he was in the assistant manager. He looked at my glasses very carefully and found a small blemish On the lens. It was barely visible and he had to clean the glasses and look very carefully to even see it. He refused to exchange the product for another pair and suggested that I go through the manufacturer warranty. I picked up another pair of the exact same glasses off the counter and looked over it with him and showed him that pair had at least one or two of the same type of blemishes that he cited on my glasses were the reason for not honoring the stores return policy. However he insisted that if a customer would want to buy those glasses he would examine those the same way he examined mine and ultimately would not sell those. I even offered to exchange my pair for his supposedly defective pair, telling him I was not looking for a new pair of glasses just one without the defect. I had him look through the pair and he acknowledged the glare/smudge that I complained of. Bottom line is they do not stand behind our return policy. When you go to return an item they go to the glasses very carefully and look for every reason not to return or exchange it. They do not take the same care to go over the sunglasses they want to sell to you. I strongly believe that the blemish he was complaining of was probably there when I bought it but I have no way of knowing for sure neither does he. When I buy a $300 pair of sunglasses I expect a certain level of customer service. I consider giving two stars on this review however the misinformation about the warrantee shows that they don't take the time to educate their employees. Secondly, the assistant manager that would not take my return took my information and told me that the manager of the store will call me tomorrow. He was on billing to give me the contact information or name for his manager. Tomorrow came and went and I did not receive any calls.I'm unlikely to shop here again but if I do I would make sure that I exam in the pair of glasses very carefully before buying them because their return policy is not worth the paper it's written on. The fact that this business does not care enough to claim their profile on yelp or respond to every review that is negative speaks volumes about how much they care about their customers. In hindsight I did some follow up and every platform where a customer can leave a review is filled with negative reviews that the business owner has failed to respond to read more

Sunglass Hut - Sunglasses Near Me - Schaumburg, Illinois

Okay, just about every Mall that I have been in has a Sunglass hut. The thing with Woodfield mall is that it seems to have three, A Kiosk in the center and then two different store locations. My review is basically for the Kiosk because that is where I bought a pair of Sunglasses this weekend. As a man that has worn glass since kindergarten, I finally bought contacts last fall. Never having had a nice set of sunglasses I decided that I was going to shell out some cash and get me some nice non-prescript sunglasses that I can wear canoeing. The girl that was working was nice and friendly, answered all of my questions and in a couple of cases she went out of her way to double check her answers because she wasn't 100 percent sure. Yes, it was more time consuming, but I'd rather her double check than to guess at the answer and be wrong. Overall my experience was fantastic. read more

I highly recommend not purchasing from Sunglass Hut unless you are 1000% sure of your purchase. Their return/exchange policy is ridiculously inconvenient. I tried to exchange a Christmas gift after the 90 day exchange period with the original receipt and the quite rude sales person refused the exchange. I can understand a 90 return policy, but for exchanges that is unheard of- I am trying to exchange for THEIR product. I also tried contacting customer service which was even more useless. Highly unsatisfied with this store and will never be a customer again. read more

i highly recommend not purchasing any sunglasses from the Sunglass Hut (lower level Woodfield mall near Sears) i purchased a $200 pair of Ray Band sun glasses and after 7 months one of the lenses fell out. when i took them back for and explained what had happen, the sales associate said that this was common after normal wear and tear. so, now i have to go out of my way to have them repaired every time the lenses fall out! they did not honor their warranty and guarantee which states they will replace or refund any defective glasses. terrible customer service and company. read more