I've had hit or miss service in the past with the Sunglass hut at OO, but Jairo during my most…read morerecent visit went above and beyond. He took care of the issue I had and really went the extra mile. I appreciate the attention to detail and level of service he provided.

The Sales Rep was wonderful to work with. He was attentive, professional, extremely helpful,…read moreknowledgeable and not pushy at all. Although, I stopped in for a gift certificate I did end up purchasing two pair of sunglasses for myself. Couldn't beat the price point. Super laid back and no pressure.

So sad the guy running this company is not running the greatshades website any longer…read more He cut lenses for a frame once or twice and they were fantastic. Another time I ordered Acies sunglasses from his site, they were literally the best sunglasses I ever bought, even better than Maui Jim and Costa. I wish I could buy more sunglasses sadly I dropped my favorite pair after using them for probably 6 years.

I was there yesterday purchasing sunglasses for my husband. A man and a woman(I wish I asked names)…read more were there helping me. It's hard to buy sunglasses for someone who isn't there to try them on. However they made the process easy and the sunglasses are perfect. The man even fixed my husbands RayBans that had a popped out lens.

I went to the Deer Park location today to get my broken ray bans glasses fixed. I worked with Mary…read moreJane, who was extremely polite and helped me purchase my replacement lenses. She made the process easy for me and handled everything! I was so happy I stopped in today. :) thank you Mary Jane!

They go on break and do not even put a sign that they are going to be gone for __ minutes. You just…read moreend up waiting 10-15 minutes so the girl can get her fast food. At least when she comes back and see a person at the counter, should apologize for waiting time. Did not get any of that today. She completed what I needed, but while stopping and helping other people that came in after me. So I ended up waiting more. The Oakbrook service is much better, but further. Next time I will make the drive!!! Fix your customer experience.

From the owner: At Sunglass Hut, our mission is to be the premier shopping and inspiration destination for high…read morequality fashion and performance sunglasses. Starting out in 1971 as a small kiosk in Miami, Sunglass Hut is now the leading international retailer of sunglasses and is part of the Italian-based Luxottica Group, the world's largest eyewear company. Visit our Norridge Sunglass Hut at 4104 N Harlem Ave to shop the newest styles of the season. Whether you're on the hunt for high fashion frames or just wanting something classically cool, look no further. Step in to style with thousands of pairs for every shade of you.

Worst. Experience. Ever....Still ongoing... I went to the…read moreSunglass Hut on Michigan Ave to return a pair of sunglasses on January 22nd (it's currently May...) and I was treated so rudely by the associate and she didn't even properly refund my money. I'm still out $30 that she refused to help me get back. The associates from the Sunglass Hut at this location were MUCH nicer and have been working to help me get my remaining money back but it has been such a struggle. I have called customer care, the audit team, and so many other numbers in between. This experience has been the worst and no one is able to locate my refund check. Absolutely nothing has been done by corporate to remedy or help the situation. I have been getting no communication and have wasted so many hours trying to track down the check. I want my money refunded and something done about all this time wasted.

I was in need of a pair of glasses. Thankfully I had Sebastian as the sales associate to help me…read more He was very friendly and helpful. I was complaining about my old pair of Maui Jims and Sebastian explained to me how Maui Jim had improved their product line so that they were more secure and less breakable. He also explained about polarization and helped me find glasses where you could not see my eyes. They had a promotion going on for Maui Jims where they were giving away gift bags that included a water bottle, golf towel, golf tees, strings for your glasses, bottle opener, and a string bag. What a lucky coincidence! I had a birthday 20% off coupon that I had forgotten to bring but Sebastian was nice to apply it to my purchase. I also had some trouble with a pair of raybans that I had previously purchased and Sebastian helped me fix them and clean them up! What great service I received here! I am definitely coming here again for all my sunglass needs!

Store hours should be adjusted to reflect actual hours, instead of being turned away a 6:55pm by…read morethe young gentleman who said "sorry we are closed, we always close 10 minutes earlier than advertised"

This is the hut near the K terminal.. The girl working was VERY professional and helpful. I bought…read moremetal oakleys from another sunglass hut and they were slightly bent, she fixed them very quickly and helped me pick out a hard shell case for them! I love great customer service, and she provided it! Only suggestion would be turn the volume of the music down a little (I was loving the house music) but hard to hear near the cash register. Great job!! I ALMOST bought another pair of sunglasses because of her great care.. If I wasn't traveling I would have bought another pair from HER. Thank you for the great service!