My friend originally came here with her fiancé to look around for her wedding. She got the sales…read moreassociate's information, but he was off-putting that day to her fiancé and her. She wanted to give him the benefit of the doubt because she has worked in retail before and understands that some days can be long and busy so she ended up scheduling an appointment, hoping that the follow-up would be better. I went with her to her appointment on Wednesday at 5 pm to go shopping for her wedding shoes again with the appointment she made with the same sales associate. We were so excited; she was in such a great mood to get her wedding shoes! She had the idea of the shoe and the engraving she wanted already and was excited to have the image become real. Unfortunately, when we got there the sales associate was still so rude, dismissive, and unhelpful. It is extremely disassociating to walk into a store like this and have such terrible service. She let him know at the beginning of the appointment that she was here for her wedding shoe appointment and all he said was "ok". We went upstairs then he asked, "Should I get you champagne". This made it seem like it was such a bother for him to do. She asked to try the 4in love in her size, but he never even brought the shoe out the entire time during the appointment. She asked about engraving options and stated that she wanted to do the bar on the back that allowed for 6 characters, which I wanted to do 2(great symbol which isn't allowed in review)1 for the wedding. His response was "Oh, you can only do a date". My friend asked if he could just double-check, but if not, she could just leave it blank and have it engraved at a different location because she really wanted this specific shoe to go with her wedding dress. He said he went to go check, but it did not seem like he did, and came back a minute later saying it could not be done. Then he lectured us on how they are handmade in Italy and have a process for adding the bar on the back. He stated that the computer wouldn't allow him to place the 2(great symbol)1 and that he MUST put in a date in order to move forward with the order. That's weird because when we go onto the website, we have the option to leave it blank... He continued to pressure my friend to do the dates because it was the easiest way to complete the order. My friend left it with saying that even though she wants the Jimmy Choos and that they would be perfect for her wedding, unfortunately, the sentiment of the 2(great symbol)1 is more important to her than the shoe. We asked one more time if there was someone else that may be able to override the computer in order to do the 2(great symbol)1 but he stated no. We ended up leaving and he did not walk us out. It is such a shame that it was supposed to be such a happy and exciting moment and it was ruined by the sales associate's mood and lack of wanting to accommodate the buyer. If he really tried and was nice about the whole issue, she might have considered doing the date, but he was so rude and dismissive that we ended up going to Chanel and Dior after. They were so much more willing to help and excited for her and so apologetic when they overheard how we were treated so poorly in the Jimmy Choo store. I truly hope that this sales associate does not represent the Jimmy Choo staff as a whole. The whole experience deterred my friend and me from ever wanting to return to this store again. I hope that Jimmy Choo will be able to fix this issue and have staff that is excited and willing to help potential buyers in the future.

I've walked by Jimmy Choo at least 100 times since it first opened 8 months ago, but have been…read morescared to go inside because these beautiful shoes are WAY out of my price range. But today I had some time to kill in between meetings so I walked right in Jimmy Choo a bit embarrassed by my 3 year old beat up reef flip flops. The sales associate couldn't have been friendlier...I kind of expected him to give my old flip flops a dirty look, but instead he asked me if he could help me in any way. I kind of wanted to reply: Yes, you can mark down those shoes over there about 80% so I can afford them. I only stayed about 5 minutes because I didn't want to waste the poor guy's time, but these shoes are absolutely gorgeous so if you have the $$$ to spend or just want to splurge for a special occasion walk right in to Jimmy Choo!

Service is good as staff are paid a sales commission. As with most of the stores at this outlet…read moremall, the merchandise has been manufactured specifically for the outlet store. Their Theory clothes are not the same as what you'll find at a department store. And any returns must be made within 30 days.

This shop has great products and great deals. They have clothes for formal and casual outfits. All…read moreof their products are in a high quality fabric. So I expected that it would be a little bit pricey. But don't worry they gave a sle pr discount on selected items only. You're lucky if your clothes that you like have a discount. You can save enough money. I came here because I wanted to buy a jacket. I like the quality of their fabric compared to the store that I went to. This jacket is comfortable to wear. I choose a white and beige color of jackets. It's a little bit expensive but worth the price. I will definitely be back over and over again. I highly recommend this shop. Come and try this shop.

The staff is very attentive. They assisted my friend with looking at various purses. They helped…read moreand wrapped the bag up nicely. It is a nice place to visit especially olif you like high end items.

I enjoy looking around in Chanel when I'm walking down Oak. As known the store is high-end. The…read morestaff were nice and available with any questions we had. The inside is really bright and everything is displayed very nicely.

I was really curious about this location after reading their google reviews. I typically frequent…read moretheir aurora outlet location and 5-10 items at a time. It's a staple in my closet. Like everyone else said, there was one employee guy who was really standoffish and dressed pretentiously but in a bucket hat. I didn't see him greet anyone, and he looked at you like you were beneath him lol, just like the other reviewers said. I smiled at him when I walked into the fitting rooms, and he just walked right past me. At Aurora, they would offer to open the room for me. The female employee also didn't greet anyone but when I asked for help on an item, she obliged and was fine. Not friendly but not rude. I don't think this store is as terrible as some of the other folks said, but that said, if I'm purchasing so much, I'd rather go to Aurora. They always greet me, and they always offer to start a fitting room once they see that I start accumulating items while browsing. I'd rather support their location. They also have a male manager who's a little quieter, but he's smiled or said hello when I'm there. Plus, more availability in XS and S in Aurora. You know, I realized that's not asking a lot. But I doubt the Rosemont location will make any changes based on consumer feedback bc that location probably has more high end foot traffic.

Really good outlet with a good selection of merchandise for both men and women. Quality is great,…read morestyles are classic and timeless, fabrics are lux! Some great deals to be had in here. Staff are friendly and helpful.

Very good experience. Allen was amazing, attentive, knowledgeable sales associate. He made the…read moreshopping experience fun and easy.

Should be zero stars. Don't bother shopping at this location. It's tiny and they have very minimal…read moreselection. Worst part was the rude guy working there. Very condescending and confrontational. Very bizarre experience. I've looked back on the reviews and it's the same old story that other reviewers mention as far back as 10 years ago. The rude Asian guy that works there. I asked him if they had a particular shoe, he said no, and rudely said that if i wanted a summer sandal i should have shopped 6 months ago for them. It's f@cking March! Spring! It wasn't what he said it was how he said it. Who talks to customers like that?

I'd placed an online order at the Custom Store that was hung-up at the warehouse. So, I called the…read moremain customer service number and spoke with 2 reps and a supervisor who, instead of helping, actually made the problem much, much worse. Then I called the store location on Michigan Ave. to make an appointment to come in, explain the problem, and get some resolution. I spoke with Heather, the store manager, who was able to comprehend the complexity of the problem over the phone. Even though she was scheduled to begin a vacation the next day, she straightened out the problem and I received my shoe delivery in just 2 days. This is what I call 5-star service and a 5-star product. I've been in customer service for 60 years, so I know good service when I see it, and Heather and her staff know how to treat customers.

See Dave the Shoe Guy! He is excellent to work with!!At Michigan Avenue store.read more

I love this store! The associates are down to earth, laid back and relate and definitely get the…read morecustomer. If you drag people along that don't like this place, there's a couch in the store they can relax on. This place may be nice but it's definitely overpriced. They sell skateboards,boggie boards and accessories,guys clothes, womens clothes, shoes (mostly vans),belts ear rings, belts and more.

Walked into this location to do some shopping for my nephews. They are both teenagers. I was…read morebrowsing and an employee named Jade yelled over the clothing rack to me, "Are you shopping for him!", in reference to my nephew. I replied "yes", she yells "We don't have clothes in his size". Clearly he is a big kid and he does wear Adult Small and has a 32 inch waist. There were plenty of options for him. After her yelling and embarrassing my nephew, i just left. We ended up just ordering both nephews clothing online. We won't be back to this location until Jade is gone. I would recommend you all to shop online or try another store.

I put off ever buying clothes from A/X, mostly because I knew the stereotypical male that used to…read morewear their tees advertising A/E and felt it was not for me. However, after the holidays, my GF and I passed here to see boots at Nordstorms. A/X was having a great sale - 60% off everything in the store, with lots of options and sizes still available. Their clothing, once I gave it a chance while keeping my judgmental eyes in check, was quite well constructed and well-fitting. I ended up getting two chinos, with cool eagle metal logo detail and a shawl sweater which was quite unique. It seems they have more options for women, and my GF was able to get a nice winter coat and a grey blazer, and steep discounts. Plus the staff was very friendly and helpful. Keep this place in mind after the holidays, and you won't get this well made stuff any cheaper.

My biggest complaint is their pricing. I don't mind buying a $200 jacket that will last me years…read moreand make me look like I just lost 40 pounds (when I gained 20).... but I do mind that the next time I stop by for my next splurge, that $200 jacket that I stupidly bought is $59. I have witnessed this happen at least 6 times. Thank God it wasn't all me. Moral of the story? Wait. I promise the next time you're in here, the size small shirt dress with the adorable flutter sleeves and sleek silver belt for $129.99 (that you've been dreaming of since you tried the thing on a week ago) will be hanging on the sales rack with a 39.99 orange sticker. And then you'll think of me and pick one up in my size (medium) because you haven't thanked Joyce for her wonderful advice.