I was really curious about this location after reading their google reviews. I typically frequent their aurora outlet location and 5-10 items at a time. It's a staple in my closet.
Like everyone else said, there was one employee guy who was really standoffish and dressed pretentiously but in a bucket hat. I didn't see him greet anyone, and he looked at you like you were beneath him lol, just like the other reviewers said. I smiled at him when I walked into the fitting rooms, and he just walked right past me. At Aurora, they would offer to open the room for me.
The female employee also didn't greet anyone but when I asked for help on an item, she obliged and was fine. Not friendly but not rude.
I don't think this store is as terrible as some of the other folks said, but that said, if I'm purchasing so much, I'd rather go to Aurora. They always greet me, and they always offer to start a fitting room once they see that I start accumulating items while browsing. I'd rather support their location. They also have a male manager who's a little quieter, but he's smiled or said hello when I'm there. Plus, more availability in XS and S in Aurora.
You know, I realized that's not asking a lot. But I doubt the Rosemont location will make any changes based on consumer feedback bc that location probably has more high end foot traffic. read more